My sister in Florida sent us an arrangement via ftd. When arrived, I sent her a picture of it and thanked her. She said the photo I sent her was not what she ordered and very upset! Today, the Dunkirk Florist called and asked that we leave it on the porch for pickup back to them. We did that and ran some errands. When we came home the flowers were gone with no replacement. I called the florist. The man said if he wasn't getting paid, he was taking them. Ftd is allegedly refunding my sister. A middle man florist who subcontracted to Dunkirk apologized. read more

BEWARE! DO NOT ORDER FROM THIS ESTABLISHMENT! I ordered flowers for my mother for her birthday to be delivered ON her actual birthday. The florist did not deliver the flowers because they said it was too cold even after I told them to leave the flowers regardless of the weather. After calling the store, the owner not only told me that they wouldn't deliver them but then called me an A**hole and hung up. By far the worst experience I have ever had with any business ever. Do not give them ANY of your money. Literally the worst business on the planet. read more

The service at Dunkirk Florist and Gifts is awful. Plain and simple. I've had two occasions to use them. Once about a year ago was walking in to purchase flowers for gift on my way to an event. Not only was the in store selection limited (extremely limited) but the woman "working" at the store was less than helpful. It was a last minute stop and I actually ended up leaving and going to the Giant nearby. Much better selection and the onsite florist there was very helpful and put together a beautiful arrangement for me. Today, my daughter received flowers from someone and they were ordered through Dunkirk Florists and Gifts. Upon arriving home there was a note on the door that they were at a neighbors house. The wrong address was listed on the card - no such address exists in this neighborhood. When calling the shop to find out where the flowers actually were the woman said she had "no idea" and the delivery driver doesn't have a phone to call and check. It's 2013 and you're a business equip your employees with a few things: cell phones if they're offsite manners and courtesy to customers when calling This review may sound harsh but the woman on the phone was rude, very unhelpful and condescending. I will not use and will not recommend Dunkirk Florist and Gifts. read more

Never use this florist. I received a Christmas centerpiece that was supposed to look like a Christmas tree. It looked like a 2 year old put the flowers together. I called and complained, they said they would pick it up and fix. They picked it up, and they were suppose to fix and redeliver. Instead of fixing and redelivering it they just said we do not have any supplies to fill the order. Therefore, if you need flowers DO NOT USE this florist. You cannot rely on them. The grocery stores have better flowers than this florist. read more

This is the first florist I have seen with the business practice of picking up flowers when the customer is not satisfied. I requested flowers to be delivered for a friend that loss her mother. The friend sent me a picture of the arrangement and it looked horrible. Had gaps with no flowers. Looked nothing like what was pictured on FTD. When I complained, they went back to home of the grieving family and picked up the bouquet.....TACKY!!!! read more

I was hesitant about ordering from Dunkirk Florist because of the previous reviews. However, in looking at the dates, I realized most were from years ago. I did not experience ANY of the problems here, and received very professional customer service, and, more importantly, the arrangement that I ordered for a friend in the hospital, was spectacular. (I was able to see the arrangement when I went to visit her.) It was fresh and arranged beautifully. I will definitely be using them again. read more

I needed to order funeral flowers. Not being familiar with the area, I saw this business on line and despite a previous 1 star review which wasn't descriptive, I called and glad I did. I wanted a specific spray. My request to change colors on it from pink to white was easily accommodated. Price for same spray was less here than other florists in same zip code which was one reason I chose to call Dunkirk. The owner was easy to work with and took care of me and made sure my order was at the funeral home in plenty of time. I saw the spray at the funeral hone, it was bigger than I expected and beautiful. read more

I ordered flowers from 1-800-Flowers on Thursday morning to have them delivered to my Grandmother on Saturday before Easter. I received a call on Friday from the telling me the florist was out of bunny ears and asked was it ok if they could use Bunnies on a stick instead? I relied, yes, thank you so much for calling and asking. I then was left a message on Saturday asking me to call the florist. I returned the call 20 minutes later at 2:35 pm with then telling me no one was home so they will not deliver the flowers. I asked them to please leave them at the door. The lady explained she was no longer at the address and would not go back to call the florist directly. She was the delivery person. I called the florist and a lady answered the phone. I expressed to her I wanted the flowers delivered most importantly because I was unable to be with my grandmother on Easter because my other grandmother had passed away. I explained I really wanted the flowers to be there for her. The lady proceeded to tell me they already attempted to go out and would not go back however, she would try to talk to another one of her drivers to see if he could possibly do it. I received another phone call from a gentleman telling me he would absolutely not go back and that the flowers would be delivered on Monday after Easter. I couldn't believe they could be so insensitive. He proceeded to tell me the next time I order flowers not to go through 1-800-Flowers. he proceeded to say to tell me if I wanted the flowers delivered I should have gone to and spelled it out Y E L L O W pages.com I could find a florist closer and get them delivered. So I hung up the phone called 1-800-Flowers back and canceled by order and took his recommendation. I found Deale Florist and Gifts and wonderful lady answered the phone she was so sweet and helpful and in one hours time the flowers were delivered to my grandmother -- at a cheaper and bigger bouquet. I can't thank them enough! I cannot believe Dunkirk Florist was so insensitive, inconsiderate and unprofessional. When sending flowers to my grandmother, other family and friends living in that area....Deal Florist and Gifts is where I will go! read more

John is an unprofessional manager. I would go to Safeway or Giant before dealing with Dunkirk Florist. John resorts to name calling and does not honor the money back guarantee when the product was refused because it was inferior. I see other reviews similar to mine because he has been doing this for years! read more

Customer service is the most crucial aspect to any successful business.. These people are lacking it and appear to be very unorganized. Not very considerate of the customers perspective, only theirs.. Cancelled my order and glad I did because from the looks of other reviews, sounds like they don't listen to directions nor do they try and go the extra yard to help their customers. Therefore, I cut it off before there could have been even more problems. Very displeased with their customer service. read more