Terrible customer service! I stood at the counter while the employees carried on their conversations and ignored me until I said something but even then the girl that helped me was extremely rude and seemed to be bothered that their was a guest inside the building and not going through the drive through read more

Workers are nasty, if you want to wait unacknowledged at the counter while they carry on a conversation with each other then this is the place for you. read more

Very sweet staff, very attentive they forgot a part of my order which was totally fine but then they flagged me down to make it right. Never happened to me before, 5 stars! read more

I really do enjoy coming here. The staff there may be at times tired looking and running around frantically, however they do a great job of making my latte when I'm passing thru. The donuts are also pretty good, actually better than some of the other locations I have visited. Always clean, always rewarding, so I will be back. I will gladly drive a little bit further and out of my way to get to this location instead of that smoldering train wreck in Bowling Green. read more

Don't waste your time at this place, ordered a half dozen of donuts at 5:30pm. They don't close till 9pm. But they are out of every single kind of donuts? Like what. Why is this place even open at this point. read more

Nice, clean Dunkin. There was a long line at the drive thru so we went in and received quick and friendly service.

Possibly the worst "fast food" experience ever - clearly due to poor management and lack of training. With no one ahead of us, the time it took to get our order of a cappuccino, coffee w espresso and a toasted bagel we could have eaten at a meal at Waffle House next door and left. After a wait, we were given a coffee and sent on our way... no....we ordered more than a coffee.... my husband gave them his copy of the receipt so they could fill The order. We were then told there were no everything bagels which we had ordered and paid for - we were offered plain or wheat. Problem... I don't like sweet bagels or plain bagels. Yes, it's a first world, white girl problem. But not beyond normal expectations to receive what you pay for. Plain bagel was cold w melted butter. We were sent on our way... no, we still have a cap that we did not get. By time I got that there was a line of 8 other customers upset and complaining about wrong drink orders and not being waited on. They gave us "a bagel w cream cheese" to make up for the error, which was fine and a good attempt to rectify the wait, wrong order and confusion. But when we opened the bagel w cream cheese it had no cream cheese on it. My husband turned around and went back for the cream cheese because he figured WTH we have already wasted our time so why not. When he walked back in the door he was referred to as "Angry Husband". In their defense he was angry and has resting "I may have murdered someone" face on a regular basis. This personalized service was the highlight of an otherwise annoying experience. Dunkin' Donuts uses automated machines for their espresso drinks. A person just needs to be trained adequately on machines, workflow and customer service. Most of the employees were nice but all appeared to be under 18, overwhelmed and new to their job. I'm sure the pay isn't the greatest. They need to have an intervention with management. read more

Custome service was horrible and I understand how busy they must feel but they are treating customers like trash. The environment just had a lot of anxiety and I felt very uncomfortable! I will never be coming back here! Management "I'm going to lock the door, so people can't come in" read more

This visit was a terrible experience. First, I realize that it's a Saturday morning and that things were really busy. However, if you're going to have a drive-thru, mobile orders, AND inside service, your staff should appreciate the importance on waiting on ALL groups of customers, not just the drive-thru and mobile order ones. I stood inside for a solid 20 minutes. There were 2 people in front of me, and yet they never took anyone's order who was standing in line inside. In fact, they didn't even offer a "sorry, we're swamped, but we'll be with you shortly". Not in 2 minutes, in 5 minutes, or even 10 minutes. read more

If I could give -5 stars I would. Every time I have stopped at this location they have messed up my order. I believe in giving second chances but it's been numerous chances and the quality doesn't improve. Let's start with the fact the employees don't say good morning or thank you: Today I stopped and requested 2 coffees extra cream and sugar. 3 croissants one with and one without butter. What I got was 2 black coffees and 2 buttered croissants. I was already heading north in 65 when I realized my order was wrong. I called the location to speak with the manager to provide feedback. The only person available was the acting manager named Teresa. She must not understand the roles and responsibilities the title entails. Her response was I'm can't be held responsible for how others made your coffee or your croissants but I can give you cream and sugar. The lack of courtesy and ability to fulfill I very simple order blows my mind. If you choose to visit this location be sure to check your order before leaving. read more

I'm not sure where all these poor reviews are coming from... I come here 3 to 4 times a week on my way to work. Everyone has always been so cheerful and delightful. Everything I order is correct and soo yummy. I used to go out of my way to stop at a Starbucks until I decided one day to just try Dunkin'. OMG. I'll never get coffee anywhere else! Thank you to the White House Dunkin' teams for making my mornings great! Oh and my puppy dog loves them too! read more

Dunkin' - My puppy dog loves her pup cups! - Coffee & Tea Near Me - White House, Tennessee

Too slow fr but did say bless you when I sneezed through the microphone on accident :)

I felt bad for the staff it was painfully understaffed today. Their woman's bathroom was out of service and no one had a cash drawer up front -which made it difficult for the staff and a even longer wait for customers. I ordered the toffee iced latte and they gave me a original.. read more

Stopping for our coffee and breakfast on our coast to coast roadtrip. The ice latte tastes just right, probably better than 75% of the dunkin stores we tried in CA. The staff was all super friendly and attended us as soon as we entered. Maybe the other reviews about customer service were for the busy peak time so I guess this is def a great place if you want to drop by late morning. P.S., we sat on the patio with our dog and the staff came out to offer the doggy a whip cream cup! Spoiled lucky puppy. read more

I asked for two caramel lattes. There was absolutely no caramel in mine or my boyfriends. Straight up tasted like expresso and a dash of milk. It didn't even look like my usual caramel latte. Been traveling all day and to get terrible coffee from Dunkin was the worst part of my day. I told them to remake them and when they came back they tasted the exact same. Too much fooling around in the back by employees when they should be learning how to make a simple latte with flavoring. read more

It can be fun going here because no matter what you tell them you want when you order, you'll get something totally different at checkout. It's a fun game. read more

My wife and I went in here to try their donuts, and we were sorely disappointed. It was a Sunday morning, so they were naturally busy, although the employees were completely unorganized and the the place was a mess. It appeared that they should've had more people staffed to get the job done. The line took at least 10 minutes to get through the 3 people in front of me. By the time I ordered, the lady just left me at the counter for 2 minutes before I could even place my order. The doughnuts my wife and I finally got to eat after the wait, were really bland and stale. My wife and I have eaten from several doughnut shops before, but have never had as much trouble swallowing down this stuff. My wife unfortunately had some horrid heartburn after eating the crappy 3 doughnuts we got. I will never go there again for doughnuts read more

Terrible service. I ordered my drinks curbside online while still packing to head out of town. We had them start our order since we were almost finished and only 1 minutes away. We headed over and when we got there we waited a couple minutes and nothing. We called to let them know we were there and they told us we had to come in (rudely), when I tried to tell them we ordered curbside, he ended the call. Not to mention, they didn't make our drinks right either. They charged us for add-ons, yet never added them. In conclusion, terrible service and will never go again. read more

My favorite stop first thing in the morning for many years, the best coffee on the planet!!

Had a car full of people with different orders and they absolutely nailed it. Would recommend! Would give +10 stars if possible to cancel out the earlier review saying they wanted to give them -5 stars. read more

The staff is always kind but my coffee drinks are inconsistent. I order the same drink almost every morning but the rarely taste the same.

Terribly slow and pretty rude. Putting donuts in boxes ain't rocket science. Walk in customers all but ignored.

I came to this DD with my dad ordering a simple 2 black iced coffees and 2 breakfast biscuits. We were number 112 so we expected a small wait. We ended up talking to the customers next to us and hearing that they were #94 and had been there since 10:30. it was 11:05!!!! they had been waiting for 30 minutes for a simple sausage biscuit! Drive thru customers were being asked to pull up and park! The staff out numbered the customers, and they were yelling in the back about how they had no help and seemed to be calling out the customers in an aggressive manner! The girls next to us had also been waiting for 40 minutes and their other friends had gotten their food within 5 minutes of ordering. everyone in the staff seemed very negative and overwhelmed. There seemed to be no manager in charge and the rush was left to over 10 highschool kids to handle. We finally got our VERY SIMPLE ORDER after a man that had just walked in got his. no joke this guy walked in and ordered 5 drinks and got them within a minute. The staff was so negative and overwhelmed that the cashier had to start making drinks for customers because the rest of the staff just walked out. I was very disappointed in my visit and will not be recommending this place to anyone else. Customers even went to the parking lot and told other people not to come in because of how horrible the customer service was. read more

There are rare times when I can peacefully enjoy my favorite iced coffee beverage, Dunkin donuts is the greatest choice. From the hand crafted beverage master Susan , the fresh baked sweet treats, and tie it in a ribbon of quiet peace who could ask for more? The coffee is great and reduced fat and sugar free make it my go to ! Who says rainy days have to be gloomy? Nothing but sunshine and rainbows here. read more

Dunkin' - Gotta love misty mornings - Coffee & Tea Near Me - White House, Tennessee

They have no idea what they are doing at this Dunkin'. Order was not correct and forgot an item.

I love Dunkin but we got a small coffee and the girl acted like she really didn't want to be there and was a bit rude. Then my coffee had way to much pumpkin flavoring and there was plastic in my coffee. I'd rather go to Goodlettsville or Hendersonville. They need to improve customer service and pay more attention read more

My absolute favorite coffee. And of course sprinkle donut for the mini-me. Super convenient location and girl was sweet and patient while Dani debated donuts! read more

It's clear a challenged location. Donuts were at least a day old. They stay busy for no reason to have stale donuts.

Coffee and donuts were consistent with the other DD's I've visited. What put this location over the top for me was the service I received. They were very personable and attentive to their customers needs. I've never seen this level of professionalism in a Dunkin Donuts before. read more

Pretty disappointing. This place is clearly understaffed. 10 minute wait for a coffee with only 3 customers in front of me. If I wasn't killing time, I'd have left like the 4 people behind me. At least I was given a discount for my wait. Don't come here if you're in a hurry. read more

Long road trip Duncan stop at 11:40am on a Saturday. No line to order. They didn't have my first pick of tropical mango smoothie. I can roll with it. Wait, can't read the menu because the screen changes pages every few seconds. Doesn't help when the employee taking the order doesn't know the menu either. I ordered the Chicken snack wrap and my husband ordered the Deluxe grilled cheese. Went to restroom, single use restrooms. No toilet paper! Person before me must have let them know because after I left the restroom I saw a replacement roll waiting on the counter. Sat and ate while observing the unswept floors. Noticed the burnt bacon on my snack wrap. Wildberry smoothie was good. Whatever, more concerned that the toilet paper had still not been replaced by the time we finished and left. The lobby is messy so what does that mean about food prep area? read more

Worst experience ever! Donut selection was very limited, milk out of date and manager needs to be fired. A customer was asking for a refund in front of us because her sandwich was cold and she had sat in line for 20 minutes. The manager said, "we are sorry staff, I am spey, if you don't like it feel free to not come back."...so we left. read more

This is the second time we've been in this Dunkin in a year and it still looks like nobody has bothered cleaning. The front door and floors are filthy. I can only imagine what the kitchen looks like. It's was 6 pm on Monday and not busy at all but nobody bothers to clean! Nobody takes any pride in their jobs, anymore. Lazy work force. I blame the managers because the employees obviously don't know any better!! read more

Terrible. Everyone standing around waiting for their breakfast sandwiches, only one girl doing everything. I ordered a toasted bagel and a woman from the kitchen comes out and tells us we can't order any hot food because the ovens are down. The People next to me got their 4 hot sandwiches and said they waited over 20 minutes just for those. I sat outside with my coffee and untoasted bagel, and every person came out that door complaining about their experience. How hard is it to manage a Dunkin Donuts???? It's coffee and snacks. read more

Every time I go to this location one of two things happen, they're out of the item I want, or it takes 20 minuets for a drink order. Sometimes both happen. I went one day and watched a woman scan receipts through the drive through window, the customer wasn't even making a purchase!! I was forced to wait 20-25 minuets for a large drink, this is by far the worst location I've visited. Rant continued, this place is awful. Every time I go in there is a baby sitting service in the corner for the employees, the shelves are never stocked and no one ever offers to look for the product I am requesting. It's time corporate sells this place and forgets it even exists, cause half their employees already do! Either corporate needs to step in and show us that they actually want to keep customers coming back or just SHUT IT DOWN! read more

I don't drink coffee so can't comment on that but my family seems to like it. Drive thru time is usually good. 3 stars because this is a donut shop and I do eat donuts but they never had the kind I want. I've been several different times only to be told "I'm sorry but we are out of those" to multiple requests which leads me to ask "Well, what DO you have?" and I end up leaving without donuts. :/ read more

They seem to never have donuts, no matter what time I go. It's a donut shop.... this shouldn't be an issue. My coffee is NEVER made the same way twice. It's either too sweet or really bitter. And the service is generally very poor. The last time I was there, the woman waiting on me was very rude. I have given this shop many, MANY chances. I will not be going back. read more

Waited ten minutes to be greeted. They kept looking at us but didn't even bother to say hello or "be right with you." Terrible service.

Decided to come get a late night snack at 11:20 since this location is the only 24 hour one near me. Called beforehand to make sure there was actually donuts before driving all the way there. Got hung up on the first call, and then during the second call was finally told what donuts they have. We drove all the way to the store and waited in the drive thru for about 10 minutes with no answer. We drove around the building a couple of times and didn't see anyone inside. Drove up to the speaker a couple more times with still no answer. Tried talking to the speaker and going up to the window. We finally decided to park and call the store. A lady answered the phone answering my question, that yes, the drive thru is open 24 hours. We go back to the speaker in the drive thru and wait 10 more minutes and still no answer. I'm confused as to how this can be possible? You can answer the phone but can't answer in the drive thru window? Horrible service. read more

Worst service over ever had. Waited 25 minutes after we ordered, all for them to tel us they were out of bagels. And they didn't issue any refunds or offer any discounts. Absolute shit show filled with incapable employees. read more