Went to Dunkin at 164 Granite Street, Westerly on October 21st.
I placed my order for a large iced decaf xxx no ice, small water no ice for my dog and one donut.
The girl relayed back my order back to me.
I get to the window and the lady went to hand me the coffee and I told her that's not my order.
She looks at her register and sees the coffee was made incorrectly, it was a small coffee and I could tell it was dark and not even stirred.
She placed a large water with ice on the sill and goes to remake my coffee.
She comes back and I told her that the amount has to be wrong on the sign because the bill came to $6.33 she says no it's correct.
I said to her how is that possible and she says well you ordered a large coffee, water and a donut.
I was like you are kidding me you are charging me for a cup of water and she went to answer and the girl who took my order that messed it up originally decides to put her two cents in.
She says we always charge for water.
I told her all I wanted was a small cup for my dog and everywhere I go no one charges me.
The other Dunkin just down the road that I usually go to never charges me for a cup of water.
She says well they are supposed to. Everyone is supposed too.
Now I say to the girl holding my coffee and her breath I don't want the water or the donut just the coffee.
I could see she wasn't happy then the other girl says you are supposed to tell us when you order it if you change your mind ok now I'm holding my breath.
I told her how was I supposed to know you were going to charge me for a cup of water then low and behold miss intelligent person that she is decided to say well if you are poor all you have to do is say so.
I just looked at her and proceeded to pay for my coffee and she continued to repeat herself to me if you are poor then all you have to do is say so.
I couldn't believe it.
She looks like someone in high school.
As I drove away I could hear her say all she had to do is say she is poor.
I pulled up and sat for a moment thinking about going inside but chances are the manager wasn't there anyway and besides that I wish I drove away because on top of everything else my coffee was still horrible and not made right.
I decided to go too McDonald's across the street and get a small cup of water for my dog.
I told the lady at McDonald's what had just happened and she said I can come anytime water is always free here.
As I waited to leave the parking lot I thought about going back to Dunkin to let this girl know McDonald's offers the water free but I decided the best way to handle it is through here and social media.
I have been in management
I have hired and fired people and believe me I would never hire someone like her.
Where I come from the customer is always right and you don't argue or say stupid comments because you want them to come back and I guess you already know that isn't happening.
I realize we are in different times and many places are short staffed but if you continue to hire people not only not capable of making a simple cup of coffee right but having not enough common sense to show some respect then I can tell you your business is done.
I drove away saying to myself what in God's great name is wrong with her and how dare she say what she said.
It is no business of her or anyone elses as to my situation but what really upsets me is the lack of ignorance she has, not even rudeness but ignorance.
This seems to be the thing these days.
Everyone is ignorant.
Had I know I had to pay for the water in advance I surely would have but I was in complete shock when I was told I had to & their donuts which by the way
I never eat are so small now to charge $1.89 is insane & don't get me started on the price for their crappy coffee that's why
I stopped going to Dunkin 3 years ago but I was out and was in the mood for a coffee.
Never again this Dunkin is a big zero for food and service. read more
