This place can truly be hit or miss, depending on which staff members are working. Tonight we stopped by because I was craving a scoop of Oreo Cold Brew. When I looked at the container, I noticed what appeared to be ice crystals--almost like the ice cream had a bit of freezer burn. I mentioned it to the young lady behind the counter, and she explained that it wasn't freezer burn but likely ice from the sides of the freezer. She then added that the flavor isn't very popular, so it tends to sit for a while. Hearing that didn't exactly boost my confidence, so I politely asked if I could have a fresh scoop from the container underneath. She seemed a little hesitant at first but did go ahead and grab one. My daughter ordered a cup of hot chocolate while we were there. Price-wise, it wasn't bad at all--about $8 for both items, which felt pretty reasonable. Unfortunately, the service itself was a bit "meh." The hot chocolate was handed to us with quite a mess around the lid--chocolate on the top and sides--so I had to ask for a clean lid before we left. Another thing I noticed was the checkout process seemed a bit disorganized. Almost every time a customer received their ice cream, the staff would ask, "Wait... did you pay?" It created a slightly awkward moment each time and made the flow feel a bit chaotic. The store itself was decent overall, though the lobby area could have been a little cleaner. Since it was a Friday night, I'm hoping it had just been busy earlier and no one had gotten around to tidying up yet. In the end, our cravings were satisfied, which is always a plus. I was just hoping the overall experience would have been a little smoother. read more

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I have repeatedly contacted customer service about the failure to get orders correct. The customer service promises correction and contact but neither happens. I don't think the owners/mgrs ever see the comments. If so they certainly don't check/train employees for quality. I will look for another restaurant. read more

got multiple items wrong and missing and they mid how you mess up 3 of 6 items not to mention the service was lack luster

Good morning I came thru drive thru today and asked for a butter pecan iced latte with cookie butter crumbles and omg it was amazing keep it up. read more

My Midnight Coffee is NEVER HOT @ this lokation. I never get to take my 1st Sip and make the "ahhhh" noise (bekause it's not delish hit coffee like I ordered). I have to go home and microwave it ~WHYYY would I want extra microwave waves in my brain. I now go to gas station right next door for my "ahhhh" hot bold tasteee java read more

The service was horrible! If you could leave zero stars I would. The little girl who had no name tag was behind the counter and she was so irritated that she tried to snatch a $20 bill for me and he landed in the floor on her side, she got even more irritated. She gave me my change and laid it on her side of the counter, making me reach for my change. When I said something to her, she got just crappy attitude with me and it was all over the fact that she wanted to charge me $.50 to add six pieces of ice to our coffee to cool it off. She said she was the manager, which makes me think that the customer service is only gonna go down from there. I'm glad I was traveling and I'll never have to go there again. The people that live there sorry folks y'all are stuck with her. That's why your store has an overall rating and two stars read more

The absolute worst service ever!!! I would give negative zero rating if I could. For the villa rica location. They are serving ice cold dark brown doughnuts from the day before. The assistant manager is telling me she did the order and she got them off the truck. I'm very frequent customer,I received fresher doughnuts in the evening than I did this morning! I should have took a picture of that foolishness. I will drive 20 min out my way from now on before I return and I'm five min away. Then she tells we don't have a heating system. No heating system for ice cold doughnut off the truck. read more

The customer service was so good and the people are always so sweet! The drinks always taste as good as I expect and if not, they have no problem with fixing it! I fully recommend if you're driving through and want a drink. read more

Would give a negative if i could. They are ALWAYS SO RUDE AND UNPLEASANT. They never say please, thank you, no greeting. and want to argue if you question something. It's hard to hear them on the drive thru speaker-they don't speak up, mumble. If you complain to the manager she tells them they are doing a great job, regardless if they are rude, obnoxious and have no manners. You see employees standing around doing nothing and then line is wrapped around the building in the drive thru. How about earning that $15/hour you are making instead of loafing around? The owner doesn't care either, all he wants is the money. The manager is rude so the employees follow her lead. If i were the owner i would fire them all and start over. You never know when someone might be a customer spy for Dunkin and report back to them how that store is running. It's literally no manners anymore, just give me my money for something i didn't earn. read more

Literally can't recommend a place less. The only reason I even went was because I wanted breakfast food and it was outside of breakfast hours at other restaurants. I never even leave reviews for places but this visit was just unnecessarily bad. I placed a mobile order today and when we got there at like 2:45 the cashier at the window told us they were out of banana bread. No biggie, but she offered me 2 donuts as a replacement. I politely asked her if I could replace the banana bread with anything different because I have extremely sensitive teeth so I can't even get through half a donut without my teeth aching. She got an attitude and acted like it was a huge inconvenience just to check. She came back and told me she could replace it with a coffee muffin, and even though I really didn't want that I just went ahead and accepted because she was acting so aggravated by it. I still had bagel minis anyways so at least I could eat those even if i didn't like the muffin. Surprise: the muffin sucked. I tried my drink next, also terrible. You'd think for $5+ per drink you'd get something once in a while that doesn't taste like dirt. A latte is mostly milk, I don't understand how it's that hard to make it taste mildly decent. Whatever, moved on to the bagel minis. They were cold to the touch so I already knew they'd be terrible when I grabbed them. They weren't even remotely toasted on the outside, and the cream cheese in the center was barely thawed, they weren't even close to being hot like they're supposed to be. Yet another waste of money and at this point every single thing I ordered for myself ended up being awful and a waste of money. My boyfriend's food and tea were alright. Just alright, not worth the $5 for a croissant just for it to be mid. Literally wasted $20 of my money just to not even get anything to eat because it was all terrible and/or not even cooked. I have some degree of patience and sympathy for fast food workers but the store was literally dead, not busy at all, we were not rude or impolite whatsoever to them, and i worked fast food myself for years and i never treated people rudely just because they came to my place of work. it isn't hard to have basic respect toward people and the money they're spending when they aren't disrespecting you at all. it's not my fault that they were out of what i ordered, god forbid i just ask if there's any other alternatives to what i had gotten because i literally don't like and can't eat what i was offered as a replacement. you can't serve shitty undercooked food and terrible drinks AND have an attitude for no reason toward people who just wanted to grab a bite to eat. if the customer service is gonna suck they could at least make up for it by not sending out garbage food and drinks. there's not a single redeeming quality about the place. pick a struggle. read more

I've gone dozens of times. My matcha latte with oat milk and sweet foam is always on point!! Lines are always long, no matter what location I visit, but staff works hard yet fast. read more

Dunkin' - I mixed it up and added coconut milk. It's less sweet so I do prefer the oat milk and the sweet foam in my concoctions. - Donuts Near Me - Villa Rica, Georgia

Sometimes they're okay other times fail like wrong order or having to go back in because something is missing from the order. Today I had a strip of UNDERCOOKED bacon. Last time I'm going there again. Not getting FOOD POISONING. Let them know on website and they just say they'll let the owner know. Never contacted. All of us will go to another Dunkin before ever coming back here. read more

Dunkin' - Raw/undercooked bacon! - Donuts Near Me - Villa Rica, Georgia

I ordered my breakfast this morning about 8:20 am. The girl who take the order on the speaker and on the window who take the payment, seems not happy to be there. No customers greeting at all. No Hi, no thanks and very rude Also no manners. If she does not like be there just don't be there. Don't give bad experience to all your regular customers. It is destroyed the busines. I get my breakfast everyday from Dunkin' donut. But on this location is the worst customer service I ever had since I have been go to Dunkin' donut. So please, who ever the owners on this location, they need to consider to hire good customers service employees to keep your Dunkin' good image to all your customers. read more

Dunkin' - a person holding a cup of coffee - Donuts Near Me - Villa Rica, Georgia

If you like friendly service, then go elsewhere. This location in Villa Rica has always had the rudest staff. I can only think of one time that an employee was nice. Management needs to do better! read more

The employee was very sweet. I got my food very fast for only a couple dollars. The inside of the dd was very clean and well kept.

I've been going here off and on sinceit opened and the service and quality of food has steadily declined over the years. I've been there three times thru the drive thru over the past two weeks and the coffee and breakfast sandwiches aren't edible. the coffe tastes like it's mixed with pinto beans. The staff makes no efforts to fix the sandwich the way i ask. I usually go thru the drive thru, but this mornin, went inside to place my order. I asked that the bread be toasted The employee even going as far this morning as to toast only one side of the top of the sandwich and showed me the sandwich before she wrapped it so that I would think it was done right. I get home and the rest of the bread wasn't toasted. I can't put into words exactly the way I feel. From now in, I'm going back to QT for my breakfast, snacks and doughnuts. read more

DD as a whole is a good company. The service is good and the menu as gotten a good variety to it but I love to go there for the cream filled doughnuts! Lately it seems they have become stingy with cream forcing me to go elsewhere! read more

Dunkin' - two donuts in a box - Donuts Near Me - Villa Rica, Georgia

NO STARS IN MY OPINION!! So at 8:23pm on June 3rd I want to know the name of the Team Lead. She knocked down the metal cup display and it hit my in my wrist. She slammed open the ice cream display and didn't even apologized. She gave me a eat shit look and carried about her business. She then had the audacity to ask nice asking how can she help. I won't be coming back to this location. I rather buy ice cream from Walmart than deal with this bullshit. read more

Payday means coffee day from DD. $5+ for a large vanilla latte, open it up and it's only 70% full? Really??? As you can see in the picture, hasn't been drank from. Pretty disappointed. read more

Dunkin' - Lg Vanilla Latte - Donuts Near Me - Villa Rica, Georgia

Ordered a CHKN AMR BCN CROS and received a SAUS EGG CHZ CROS - When I called the store the "shift leader" stated the manager (Jill) was too busy to handle this issue. I asked for a refund since there was a price difference and that was something they couldn't fulfill. I either had to turn around and come get the correct item or be put on the store books for next visit. Quite frankly, I won't be back so I don't need a store credit, and I shouldn't be inconvenienced from my trip to turn around to get this corrected. I live in Atlanta and my time is just as important as the staff at the store. Treat people, who are paying money for this product, with a little more respect for their time and money. It's ridiculous the MOD was too busy for this refund when the end of day sales hadn't been processed yet. We should have been refunded for our whole order for the inconvenience, but this stores lack of customer service lost our business. Will not return or recommend! read more

I've ordered a few times from here and it's very hit or miss. Today I ordered an iced matcha latte and it was 95% milk with maybe a teaspoon of matcha. Very nasty, I even got light ice so it's not that it got watered down. Kind of disappointed, this is why I prefer Starbucks; I can expect mainly the same quality each time. read more

Awful. Workers are rude and clearly hate their job. It not only shows through the horrible customer service but in the food as well. I've gotten either a messed up order, uncooked food, or a completely wrong order the last few times I decided to come here. Do better Dunkin'. read more

Bad enough the line is and has always be ridiculously long and so slow but when they make your drink wrong and give you attitude about it so ridiculous!! Allison shouldn't be employed with her I'm the manager attitude and I know how long you've been in the line when the lines down the road. Training needs to be revisited because when they're even taking your order it's like we're inconveniencing them by being there. Sadly it'll be my last visit at this location. I spent to much money the last six years there to be treated like this!! read more

I LOVE this Dunkin' The crew is always so nice! Baskin has really pretty cakes & you can get them in any ice cream they have! Oh the coffee is also amazing! read more

They are not putting any frosting on the donuts, they are all bread. Sucks! The service is slow also.

Yum. Let me say it louder for the people in the back. This place is one of my favorites! I can always count on DD to give me an ice coffee when absolutely needed. The muffins in the morning a supper good! The donuts are delicious! read more

Love the staff, love he coffee and donuts are always fresh!!! So happy Dunkin came to villa rica!!! Baskin is good as well

I am a die hard DD fan however, this location has horrible customer service. They never know about specials that have been announced online and refuse to honor them. Every employee I have encountered looks so sad and miserable, they are less than friendly. I have even contacted the CEO and he didn't believe me and stated he would have to verify by checking his cameras, I never received a call back. The only reason I go is for coffee but it is a grueling experience and has been since they opened in December. read more

There's no need to waste your time ordering online. They don't have it ready when you walk in. It's not ready when you drive thru because they don't even know you placed an order until you're there. It makes no sense to have a service such as order online if it's not making your service faster. Don't make excuses. If you know your AM customers like a particular product, make more of it. I order at this location 5 days a week. The service will be why I just stopped. read more