Ordered online for delivery. Had no idea the butter pecan ice cream would come without pecans. And my order came in drippy plastic bag with my ice cream melting. No one said until after my order the driver had an additional stop. It was even bagged properly. It was in a cheap black corner store bag tied snd it was evident not stable in the car because of the melted ice cream pooled around the lid . Very disappointing NEVER AGAIN. If your going to have delivery orders then provide better packaging and care about how people receive their orders!! read more

Service was good Ice cream delicious Freezing cold ambiance They sell food too Love it read more

Cold Stone Creamery - Founder's Favorite - Ice Cream & Frozen Yogurt Near Me - Hiram, Georgia

Cold Stone nailed my order! My service rep, Von, was on fire - got my chocolate ice cream with almonds and pecans exactly right. Friendly and fast service, and the ice cream was perfection! read more

I use to love the Oreo overload at cold stone! The last few times I realize they overload it with only chocolate chips and like 2-3 Oreos! When I say Oreo overload I need minimum 5 if we're being honest lol. Not sure if I want to keep trying different flavors or just find a new Ice cream spot read more

I got the strawberry blondie and it was so soupy. I asked the young lady if it was supposed to be so loose and she said it gets a little loose when the whip cream is added. I was thinking - why add the whipped cream then but what do I know. The ice creams all looked pretty soft in the display case so I felt like That was a red flag I chose to ignore. I made it half way through and tossed it in the trash. I just Couldn't do the ice cream soup. I tried it because I HATE to throw my money away. I am not a big make it over for me person either because you never know what energy you will get. It was last Sunday and I had been to church so I sure didn't feel like any bad energy exchange on the Lords day. There was a big ole party of about 12 or more people in there with all the tables pushed together chatting it up and having a good ole time which was nice to see but I didn't really want to tally around them any linger than my greed for ice cream warranted. Would have given one star but the young lady was so sweet who waited on me I couldn't do it. I sat in the car outside to eat so know that this was how it looked when I got it. read more

Cold Stone Creamery - Half eaten ice cream soup. - Ice Cream & Frozen Yogurt Near Me - Hiram, Georgia

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Yummy coffee shake definitely coming back for more. Great friendly service. Fresh products and lovely music. read more

Cold Stone Creamery - Yummy coffee shake definitely coming back for more. - Ice Cream & Frozen Yogurt Near Me - Hiram, Georgia

Pretty good place. The Coldstone shares its space with a Blimpie, but they wisely have two different lines and two different registers, so you don't have to wait for people to make or pay for their sub before you can get your ice cream. The facility looks like it could get crowded at peak times, but we went mid-afternoon and had plenty of elbow room. The ice cream was delicious; the servers were courteous. Portion sizes were good. It's not cheap, but we had some paper coupons that helped. Note: on my check-in, I informed Yelp that this location didn't do delivery. I was wrong. UberEats is available here. One bad thing, at least in my book: the parking lot can be fun to navigate. There's not a lot of parking, and it's shared between this restaurant and numerous others, including a Moe's and a Starbucks. It can be tough to find a spot, and it can also be tough to get back out of the parking lot because of the volume of traffic. If you like Coldstone, this is a good place; just be ready to navigate a possible crowd and a difficult parking lot. read more

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Great experience today at Cold Stone / Blimpie ..... Fresh meat and all condiments, my sandwich was made fast and neatly with a smile. Bonsley Rocked it today. She also made my son and I "like it" size ice cream cups on the stone. The restaurant was clean and organize..... My son is in love with the cake batter ice cream so we will definitely be back. Thanks for the experience Bonsley! read more

Cold Stone Creamery - Turkey & Provolone - Ice Cream & Frozen Yogurt Near Me - Hiram, Georgia

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Ordered a cake for graduation and it was horrible looking!! Don't offer cakes if you can't simply write class of 2022!!! It first said class of 2020 then she fixed it and it read 2029!! All the letters are uneven and it looks horrible!!! I cannot believe I had to pay 60.00 to get a mess of a cake and now there is nowhere to get a grad cake on graduation day!! Horrible horrible experience!! I'm so mad, sad and disappointed!! Now I have to take it home and be embarrassed and figure out how I'm going to make it look nice! You are a horrible location and should be ashamed to ruin someone's special day and not even care! read more

Cold Stone Creamery - Cannot decorate or write straight!! - Ice Cream & Frozen Yogurt Near Me - Hiram, Georgia

We walked in and the African American female working at that time walked by and said "I am not going to help them, you can help them" then helped the african american group behind us. We had a four person order. It was deliberate. When it was initially our turn she started rearranging and finding other things to do. I initially thought this was normal because a lot of places reorganize after helping customers out. Mind you...I am latino. (same review left for the Hiram GA location on tripadvisor) https://www.tripadvisor.com/ShowUserReviews-g35012-d4433355-r184821876-Cold_Stone_Creamery-Hiram_Georgia.html# read more

Trina made my sandwich and it was so good! Toni made my ice cream and it was amazing. The service was quick and the product was even better! 10/10 recommending and will definitely be coming back! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Hiram, Georgia

Waiting in line at 7:50pm on Saturday June 6th and the Cashier is blatantly talking about how BLM movement is a joke in front of Black customers and a guy with a Make America Great Again shirt and hat and her were loudly talking about how dumb ppl were for protesting. This is VERY unprofessional and NOT the place nor time to discuss your personal political ideas in front of customers. Very disappointed. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Hiram, Georgia

To keep it simple, I observed an employee who was making my ice cream (without gloves, all other employees had on gloves) wipe her hands on her apron, continue to scoop my family's ice cream to complete our order. With this type of carelessness, I'm certain the COVID numbers will increase pretty soon in this area. It was managed up. A manager stated we can return to have it remade. She was very nice. Unfortunately, this was not communicated to her team. My husband returned today with a screenshot of the order to be remade for free, let's just say he left empty-handed. Update: A manager called and said they were aware. The employee thought my husband was coming to pick up an online order... Lies!!! He said the employee questioned him, asking the name of the manager that contacted me. She didn't care bc she walked away and went to the Blimpie area of the store and proceeded to make a sub! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Hiram, Georgia

I love it here! Their Milkshakes are the best as I am a milkshake lover!!! But the ice cream is superb as well. The service here are always amazing. Will always come here for a cool snack. read more

It's always busy but they are always helpful and kind. Amazing customer service. My favorite cold stone.

Best creamy ice cream - nothing more to say. My favorite is the cake batter and I add white chocolate chips, walnuts & pecans- I call it - Shay's favorite read more

This is the worst cold stone I have ever been too the staff is very slow and so unsanitary the girl that took my families order had extremely long nails and was scratching her head and doing my family and my ice cream it was so disgusting that I really just try to be polite and pay and leave because I have no intention to eating and absolutely never go back to this particular location. Staff should always wear gloves and hair nets.... I would definitely give this staff negative stars if I could. TAKE YOUR MONEY SOMEWHERE ELSE!!!!! read more

My uncle wanted to bring my girls here for a treat. He had the peanut butter perfection. He took his time eating it bc he said it was delicious and he wanted to enjoy it. My girls had ice cream with sprinkles. They're little and are easy to please. I had the apple pie a la cold stone. I enjoyed it and would definitely have it again. The atmosphere was calm which I enjoyed. I would definitely go back! read more

Who doesn't love ice cream. It's a little pricey here but I mean hey you can get whatever you want mixed in. Wish they had a few more flavors. This particular location is always speedy. They get you in and out. Not to mention they have frequent buyer cards. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Hiram, Georgia

Stopped in for icecream with my son not very good at chopping the strawberries like what I'm use to at other Cold Stones. She didnt put much work into it. Also clean the sticky patio chairs when you get time. read more

How can an establishment smell good and stink at the same time? I'll tell you how. When you mix the sweet smells of ice cream with the stinky cheese smell of the Blimpie that is located inside the Cold Stone, that's how! Other than the mixed smells, the employees were very friendly, and the ice cream was good. We ordered a Chocolate Lava, Strawberry Blonde, and a chocolate and vanilla ice cream mixed with gummy bears. All very good, and filling! read more

Cold Stone Creamery - Strawberry Blonde=strawberry ice cream with strawberries, and cookie crumbles mixed in! Yum! - Ice Cream & Frozen Yogurt Near Me - Hiram, Georgia

Customer service was amazing, that's the only reason this review gets 3 stars. The ice cream was horrible. Everything was watery and had either no flavor or terrible flavor, and i don't know if it's by design but my waffle cone was open in the front, very odd experience. read more

Cold Stone Creamery - open front waffle cone - Ice Cream & Frozen Yogurt Near Me - Hiram, Georgia

It's ice cream, not much else to say. This location takes absolutely forever to get in and out. From customers not knowing what they want even though they have been in line for 20 mins, to the overworked staff, it all ads up to an experience that isn't worth the price. If you have a 15-20 min drive before you get here, do yourself a favor and order online for in store pick up. read more

Exactly what you'd expect from a chain Cold Stone. The only reason this place did not get 5 stars is because it was understaffed and not as clean as it should be. read more

Cold Stone Creamery - Strawberry blond on the left and mint mint chocolate chocolate chip on the right. - Ice Cream & Frozen Yogurt Near Me - Hiram, Georgia

This has to be one of the worst locations to get such a delectable treat. The line is always extremely long due to the fact that the staff is extremely SLOW with no sense of urgency to get folks in and out. I waited 1 hour and 15 mins just to get ice cream for my son only to get to the counter to be helped by a staff member with extremely long acrylic nails on and no gloves. She proceeded to make his order with ice cream running down her fingers and then she brushed her nose with the back of her hand. Like really!? How nasty can you be? A couple other staff members also wear those nails which I feel is inappropriate when you are handling food for consumption by the public. This is a.huge part of food safety training which obviously they do not adhere to. My son also asked before she started making his order for a waffle cone and she stated, "ok we have those", only to be told AFTER she mixed his ice cream that they were out of waffle cones. Like really!? You couldn't turn around and check behind you beforehand for the waffle cone? The customer service has tanked at this location and so have the food safety practices, and I can't even give a thumbs up on the cleanliness of the restaurant or mix in counter. read more

This The is so bad. This was my first visit and last one too. I walked into the cold stone to get my free birthday ice cream and I was just going to get someone there to let me piggy back off them. The girl at the counter said I had to buy my own to get my free one. Is that not the stupid thing you ever heard? I mean that doesn't even make since. I think it's stupid that the companies just don't offer it completely free for your birthday. I will not be supporting any of these business. People who are single het the short end. I will be calling manager and if that doesn't work, I will call corporate. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Hiram, Georgia

Location is normally fine. But there is one new girl who has been there and the last two times we went had a bad experience with her specifically. This time my girlfriend put in to use a reward and told the girl working and she did nothing. The reward printed out and we told her 4 times we were using it and she sat and stared at us like we were idiots. I went back in to get our money back for the reward that printed from our app but she didn't apply. The other two ladies working were very nice and resolved the issue. The one girl didn't apologize, or seem in any way interested in helping us out. We explained multiple times what we were doing and she sat, stared, and didn't say a word. read more

Pretty good! Always fast and friendly! My favorite flavor is Founders Favorite! It has Brownies,pecans and fudge! Ummm ummm! Lol

OK, i really like ice cream, the wife really likes ice cream, and as soon as he can eat it i'm sure the baby will like ice cream. Cold stone does some pretty good ice cream so i'm a fan. The reason for the low rating on this particular location is due to the fact that they are always having some sort of issues. This weekend for example two of their three blenders weren't working and the case that hold the delicious ice cream was broken so they had a backup freezer thingy sitting back there. They are also usually understaffed. Sunday they had two people working and a line of about 20 waiting. These are really just managerial problems i think so it shouldn't really reflect on the quality of the ice cream which is always excellent. They always mix ingredients well and almost always give you way more than you ask for. The staff is always friendly. If they could work on getting their equipment issues and staffing levels fixed then i would easily have to move them up to 4-5 stars. read more

It's fun and a great hangout place and there's different types of ice creams to choose from which I like

This location is horrible. Cold stone products are awesome but I suggest that if the Hiram location is closest to you, take the time and drive to a location further away, any location would be better than Hiram. You will thank me. You are welcome in advance. I failed to learn from my first two experiences that sucked and ordered a birthday cake that was once again WRONG!! Their customer service is poor at best. Heed my warning! Do not go to this location for cold stone products. read more

I honestly don't ever really go to Cold Stone, so I didn't have any real expectations. This location was a little odd to me because there's also a sandwich shop attached, but the sandwich shop was closed when I went in with my boyfriend. I was pretty underwhelmed by the options available, but I got a hot cookie with ice cream on top. It was really good, but very rich. The reason why I'm only giving them 3 stars is because mine and my boyfriend's ice cream (he got a mix) came to $14. The ice cream is good but it's not THAT good-- there are so many other options, why bother? read more

My family and I ate at this Cold Stones on Sunday. My daughter was skipped over and another customer was helped as she stood there while the rest of us ate our Ice cream. I asked her why she was not being helped and the guy behind the counter told her to wait while he served another customer. So we waited another 8 minutes. We will continue to go to our normal location off of Barrett Pkwy. We will never buy from here again. read more

Came in for a nice treat. Handed the young lady my coupon and said "we would like to utilize this" she responded with on what would you like I gave my flavor and then she responded with "what size" I replied "we would like to utilize whatever size the coupon allows" We order and taste great as always. Problem is that when the young lady rang us us up the amount was not what we expected... the coupon states 2 for 5 small. First the amount was over $9 which would mean nothing was deducted from the price. Then the amount was changed to over $7. Still not making sense. The young lady calls the other employee over and I asked her to explain; I still do not have a breakdown of what I've paid for... at this time I was told the coupon only allowed one mix in/topping. I explained to both employees that prior to ordering we mentioned we wanted to utilize the coupon and that the young lady did not mention this one topping/mix in allowance... we should have been given the option. Poor customer service and very misleading. I am not interested in supporting business practices like such. read more

This is my favorite cold stone. Friendly staff and good food. They always know my order. Great value, great specials and great people.

Ice cream always good! Service sucked and we were treated pretty bad and asked to leave cause they closed. Product was good though

TERRIBLE service, the one big indian lady messed up my ice cream twice!! I also saw a roach in one of the ice creams. Would not recommend at all read more

Did not enjoy my visit. I guess I don't like people playing with my ice cream before I eat it. The texture is too soft not a happy camper. Give me hard cold ice cream read more

We goes Coldstone Hiram every week and Staff is constantly Extra Friendly. They have best ice cream and yogurt selections in town !!! When we went there last time, we saw Blimpie sub in there as well so we decide to try it and it was really really awesome!!! 4 of us had sandwich and ice cream for $20 so can't beat that deal!! I would strongly recommended everyone to try this store for sub and ice cream if you in Hiram!! read more

My friend worked there and said she cut her finger on a can of pineapples and they made her serve the contaminated pineapples. EWWWW! What if she had AIDs or something?!?!?!? read more