This location has really great staff who seem to do their best. All hot sandwiches and coffees I have gotten from this location are stellar. The baristas make my complicated coffee order literally perfect every time. The only downside is the donuts. They are small, and often really dry and hard. Shout-out to my favorite barista tho, you're the man. read more

I always use the order ahead app. So when I arrive I'm in and out in an instant. I guess you could say I'm a frequent buyer because when I pull up, they actually recognize me now and just tell me to pull on through especially like when I have to leave town early for a flight I could pick up a wrap or breakfast sandwich along with my coffee and it's ready so when I'm running behind as usual, I don't lose any time stopping in read more

Daughter worked at this location had missing hours every week last pay check unpaid, looking for other victims of this situation as owner has not taken any action. Fraud is occurring and would like to escalate this issue so no other working students fall victim. read more

Genuinely one of the weirdest and most disrespectful experiences at a Dunkin. Drink had expired looking, curdling cold foam at the top when drink was received - also received attitude and was pressured to hurry with order when I wasn't done ordering. When I brought the drink back and asked for it to be remade, I was presented with attitude and genuine disrespect. If you don't wanna work, don't come to work. Being nice isn't too hard. read more

I went into Dunkin today and they took long to do my order. I think they put something in my food that made me feel really sick. Joshua Molina was the one who did my order he needs to get fired immediately. read more

A bit of a simple review today, but I had to share this, Dunkin' in DeKalb, Illinois does not miss! So let's Dunkin to this review! Although I'm not a super fan of their coffee (mostly because i'm not a coffee drinker), it came out as soon as I pulled up to the window! Not to mention the amazing donuts they've grown oh so famous for, impeccable stuff here guys! I'll give it 3 stars! Only docking two stars because my hands got dirty from the donut, and I did not receive a napkin. Then my steering wheel got dirty too, yuck! Overall, Dunkin' was solid! Thanks! read more

Just bad service, no one is kind. They always forget my food, I've left so many times and never have what I need, then when I go back they act like it's an inconvenience. read more

So you close the lobby for COVID but allow ordering online? What's the point? If I'm going to order online to make things faster then wait in a long ass drive thru line what is the point? Want to move things faster? Have curbside pickup...if someone can help me understand this logic it would be much appreciated. Currently typing this in a line wrapped around the building out to the street because i orders before hand. Makes no sense. Have curbside pickup. read more

Dunkin' - Can't get my rapid pickup order because they closed the lobby, no curbside pickup. - Donuts Near Me - Sycamore, Illinois

Food was fine though it wasn't what I ordered. Service was terrible. The person was rude and then had zero manners and just stared at us.

0 STAR! in the middle of my nursing 16 hour shift, I decided to come get some ice coffee and something to eat. The girl with the curly hair. at 6:40pm makes my iced coffee completely wrong. My macchiato was already mixed and then the color was off, noting that he put it too much cream. I told her oh it's wrong, and she decided to roll her eyes and stormed off. I called her back she ignored me. I was calling her back to ask for a refund. I would not let you remake my drink so you get a chance to spit in it or tamper with it in any way. how coworker who gave me my refund was just as rude, snatching my card out of my hand. I was in shock how I was treated. there was no one in the drive thru line that should have been my indication of how rude they've ran off all their customers. I hope this franchise owner sees this reviews and fixes the issue by cleaning house with the rudeness of his staff members. read more

absolute horrible service staff is rude wait is excessive even if you're the only customer

I've been coming to this Dunkin for about 3 years now and everyone is extremely friendly. I usually come here during my lunch break from work and they are always super fast and never mess up my order. I've been to multiple different Dunkin locations and this location never disappoints me. read more

Easily the worst Dunkin around. It's funny how only sometimes people show up for their shift!! Best advance I can give you: 1. Hire employees with better work ethics that can show up on time and earn the money you are paying them. 2. Try training them on how to make the coffee and not just throw it in a cup in hopes it turns out ok. 80% of the time tastes like a guess. Good luck. read more

Depending on the times of the day it can go really fast or very slow. But I switch up my drink order once in a while and they I always get it correct. read more

Dunkin' - a person's hand holding a drink in a plastic cup - Donuts Near Me - Sycamore, Illinois

There is absolutely NO reason to go to this DD! For the 3rd time in the last two weeks they were out of just about anything edible at 10AM! The service people there are very nice but since the management sees fit to NOT stock this place properly it doesn't even matter how nice the counter help is. read more

10 employees working right now very inefficiently. Several claimed they are new, so where is the manager? Long wait in line, more waiting while my 2 simple black coffees and an iced coffee were passed over. Guy told people they are out of vanilla because it's in a box buried in the back. If a truck came and they are out of items, wouldn't it be common sense to have someone work on getting those items out instead of disappointing many customers? This location needs a new manager! read more

More likely than not, your order will be made wrong, and I wish I were kidding. It's a 50/50 coin flip at best. And they don't give a damn when they mess something up; none of them care except the manager, who does a great job considering the staff he's been blessed with. read more

I love this place , they have great staff, the service is great and they give me what i need. the people are friendly and the just like taking care of me when im there. what else can i ask for ................ read more

For last three times I have order a croissant sandwich I have asked for no cheese and there has been cheese on it every time. And today I did an on the go order which I had that would help with any communication errors that had been happening but no. I ordered a small hot coffee and a croissant sandwich with NO CHEESE on my way to work and I got a small iced coffee and you guessed it a croissant sandwich with cheese. read more

Terrible management. He doesn't know how to hire people. Never seems to answer his phone. Customer service is slower than an old folks home. I'd much rather spend my time and money on Starbucks than to give dunkin the time of day. Terrible customer service I asked to speak to the manager and they stared at me like I was stupid. The employees don't know how to stir the coffees and the employees and manager talk amongst them selves and leave you waiting up front for hours. It took me 30 mins just to get a hot chocolate and I was the only one in line. I asked four times for ONE pump of flavor and they gave me four pumps of flavor every time I go in and they leave the dark roast and decaf coffee sitting there for hours and tell you it's fresh. read more

For years now i come here and buy a latte every day, twice a day. Everything was fine until they got new machines and renovated. What did you do ? Why are they not HOT anymore ? This is frustrating. I will drive 2 minutes home and its already like i left it out for an hour. Lattes are made with milk , if this isn't hot or at least WARM it becomes disgusting. I used to get whip cream with it but now i dont because when i come home i have to put in the microwave. Still love the staff and they make my drink the way i like it and everyone is really nice. BUT 1 star because i'm mad that i can't enjoy my favorite beverage anymore. This seems like a management or a corporate thing. Fix your machines. Turn that thing up a notch. Idk.. do something because im spending 14 dollars a day on this and im gonna find an alternative soon. read more

No, no, no. Wtf is wrong with this town, seriously. Every morning I make the dumb decision to get coffee before work, I one absolutely regret it, and two have to give myself 30 extra minutes to sit in the drive thru...whyyyyy? Do you know what emotion distress is??? It's living in this god forsaken town, sycamore and dekalb need to just start over altogether. If you are looking for coffee in a hurry I can honestly say this Dunkin and the one in Dekalb are NOT the place to go. read more

Worst Dunkin Donuts I've ever been to but I keep making the mistake of going back because of the location!! Most of the employees don't give a crap about you (as a customer) or your order Last week there was an employee standing next to the drive thru window texting on their phone while I was going through the drive thru and there was a line of people behind me Every time I order something it's screwed up, especially an item that goes in the toaster/oven I love the egg and cheese wraps but it never fails, they only turn out right one of every five times I order them, it's the worst when the wrap is hard and crunchy and the cheese is burnt Any time you call there to complain there is never a manager on shift or available Does anyone have the contact information for the owner of this location?? read more

At approx. 12:55p Sunday 1/15/17 went thru drive thru. ordered 1 sm coffee black hot, 1 sm coffee decaf 3 creams 3 sugars hot,1sesame seed bagel not toasted nothing on it, 10 munchkins assorted,10 munchkins 5 chocolate,5 glazed. separate bags. they never did get it right on the screen. was asked to pull up. 3people at window. coffee cups came smelled incredibly strongly of perfume. pulled into parking spot to eat. perfume smell made my friend have asthma attack. Munchkin order wrong. went back thru drive thru. 2 people at window. told them about mistake and perfume odor. man very apologetic. fixed my mun order.repeated complaints to back. coffee never replaced. besides perfume order not even hot. Some munchkins stale and hard. Fed up! when got home gave spouse bag with bagel. totally wrong. came toasted. plain cream cheese. read more

I don't know why I keep going back to this location... probably the 99€ iced coffee during happy hours.. but every time I go they mess the order up. The staff is nice enough but can't make a coffee correctly! read more

Let me start with the fact DD is my last resort anyway. Why are your coffee coolatta machines always broken? Can't you just use a blender? This is why I prefer Starbucks! read more

Nice people, but if you want a donut and a coffee be prepared to get something opposite of what your ordered and for it to take a very long time. The drive thru is a disaster, best to just go inside. read more

The best Dunkin' Donuts I've ever been to! The staff is so kind and welcoming. I drive 30 minutes just to come to this Dunkin' to chat with the staff and get the best coffee for a good price. I would highly recommend read more

Hopefully the afternoon staff is better than the opening staff....very rude girls. Would rather talk amongst themselves than help the customer. Will take my daily morning latte to Starbucks now read more

Everytime I go there to get hot chocolate it ends up just tasting like hot water with a tad bit of chocolate flavoring. I also go to the Dunkin in Dekalb and never have this problem when I order hot chocolate. Just go to the Dekalb Dunkin, the sycamore location isn't worth it! read more

Consistently disappointing. I have no qualms with the food--I love Dunkin--but when you can't keep up with demand and by noon you have already run out of either eggs, sausage, or croissants than half the time, the problem seems to be managerial. If you love breakfast food and have slept in too late to score your morning McMuffin, don't hold your breath. read more

They run out of food a lot. If you ask for a bagel they never seem to have any. Someone needs to pay attention to this location.

I love dunkin donuts...but NOT this location. Extremely rude workers and management. They always run out of everything bagels early...you think they would order more. read more

I keep trying the coffee and donuts... and the results are never satisfying. The atmosphere is small and rushed. I had the checkout guy tell me he doesn't like donuts... really? read more

If I could give zero stars I would . This is ABSOLUTELY the WORST Dunkin Donuts I've ever been to. I've given it a few chances and it always sucks. Not only is the staff extremely unprofessional the food is horrible. The Donuts are hard and the bagel is burned with barely any cream cheese. I will NEVER return. read more

Horrible service. Ordered a decaf and had to wait 10 minutes. One of the workers had his pants sagging with his underwear showing.also found a hair in the coffee. read more

Not only was the cashier taking our order through the drive through rude, they also messed up the simplest of orders. I ordered a vanilla iced coffee and a chocolate frosted donut. The coffee taste burnt and hardly had any vanilla flavoring and the chocolate frosted donut was the worst of all donuts, a cake donut and it was hard as a rock. This is my second bad experience now with a Dunkin' Donuts, I never had one prior to this in all the years I've gone to one. One more strike and I'm done. read more

After waiting for 10 minutes the only person making breakfast who had noticed me waiting asked what I had ordered. I told her and she replied the order wasn't on her monitor. The person that took my order heard me and finally came over to assist her. Being the morning and I needed to get to work I told them to cancel the order and I would just pay for the coffee. I was then told at the register that they could not do a refund. I had to demand my money and I kept repeating I needed to leave. Another person came to the register and asked me again what I ordered. I handed her the receipt and she rambled on about a new system and that she was sorry. I did see a man that I assumed was the manager come around the corner and then disappear again. During my wait I got to observe the staff. There was only one person frantically trying to make the morning breakfast in a confined space one order at a time. I guessed the food was coming out of a microwave. In the meantime I watched other workers slowly getting other orders that consisted of 1 coffee and / or 1 donut. I will never go to this or any other Dunkin' Donuts again. read more

Absolutely horrible. I was the only one in line and ordered a very simple iced coffee. When I got to the window they tried to give me a hot coffee and asked if I was sure I didn't order a hot one. Then they proceeded to make it again and gave me the wrong size. I said my order one more time and the third time they gave me an ice coffee in the right size so I drove of. When I proceeded to try it, I knew instantly that the order was still wrong but I could not deal with them anymore so just left and threw the drink away. Waste of time and money!!! read more

My daughter and I consistently go there every Saturday morning for the past month. Only one time have they had the donuts we wanted. This is the only dunkin donuts place that seems to ha e a limited selction of donuts. Very disappointing. Maybe they should look at the ones in Chicago and see how they operate and keep a supply readily available. Poor management. read more