Everything! Got an online order, never received my money back from items I didn't receive because every is ALWAYS DOWN or broken. Reach out the management online and the bastards kept asking the same question including a receipt the receptionist didn't even know how to give me. I never received my money back, an apology or my food I paid for. The people there always seem to be clueless when I go there. I've gone to the location on three occasions and they are always nice but no one ever comprehends or get my order right and it's not complicated just the things that are advertised! I definitely would NOT recommend this location to anyone visiting Sumter. I moved to Sumter and was not satisfied with this location and Florence or Columbia is too far so I just don't purchase at all! Save you time, energy and money. Ijs And it's only a 1 star because I couldn't give it thumbs down read more

Greet your customer when they come in and serve the customer that walks in first. Don't service a person that comes in the door after others have come in. Staff needs remedial customer service training. We will be going to the other donut shop down the road. read more

If you're the manager and wondering it's Friday May 5th at 11:51 am. There are 4 females working. I waited 20 minutes for my mobile order. I stood at the counter for a full, awkward 2 minutes before any one of the employees looked at, spoke to or even acknowledged my presence. The brunette was posting to social media pictures of the coffee beans When I FINALLY got someone to talk to me they HADN'T EVEN MADE OUR ORDER. WHAT IS THE POINT OF USING A MOBILE APP AND CHOOSING ASAP - please tell me!! The last time I came there was a vibrant gentleman working making sure that every single person was taken care of. Ugh read more

I gave it one star only because they don't have negative stars. Absolutely the worst Dunkin' Donuts I've ever been to in my entire life. Walked in and still at the counter for at least 5 to 7 minutes being completely ignored. I understand they're a little busy but it only takes a 10th of a second to acknowledge a customer. Won't be back, ever! read more

This was their chocolate glaze donut, not a stitch of glaze in sight. I knew I should have gone inside and not ordered at the window... I ended up throwing it away, never again. read more

Dunkin' - a hand holding a loaf of bread - Donuts Near Me - Sumter, South Carolina

Very slow service due to being understaffed. I waited 20 mins for my mobile order last week and today, I had to wait as well. They don't even fill up your cup all the way. Their doughnut selection is lackluster. You definitely do not get quality food/drinks. Not worth it to come here. The store is clean and well decorated but that's about it. In fact a drive thru patron had to park and come inside to get some sugar and was very upset because the worked ignored her at the drive thru. read more

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Never again. Please hire people who want to work. Bagel not toasted, still cold and next to no cream cheese. No thank you. I used to love Dunkin . read more

hey, somehow, we're able to get my entire order wrong. It's like no matter who's working in there or who they hire. It has to be someone who's stupid. read more

They were out of ingredients for multiple drinks, one of the drinks they did make was wrong. When we pointed out it was wrong we had to wait for them to serve everyone else in line before they finally made our drink again. The battery in the smoke detector needs to be changed, so we had to listen to the constant chirping. One of the young girls working there was very apologetic; if she had not been there, this would have been a "zero star" review. Where is the manager or owner? This store needs significant training in customer service, store maintenance and ordering of supplies. read more

Being Southern I have a hard time recommending DD over KK, but some of their donuts (eg cake) are just so damn good! But the hot light is hard to ignore, so since we only have this place and Murray's, it's a solid toss up. Still can recommend them for donuts at least. read more

I love this location. The employees are always happy, friendly and working hard. I usually do mobile order and my drinks are usually ready to go unless they are out of stock of something then they'll notify me once i arrive. This location also has a very nice "everybody runs on dunkin" mural. read more

I don't know what they had going on today but honestly best food and drink I've had from there. I go there a lot and service is usually good with the exception of some people but everything tasted great today.No complaints from me! read more

Love me some Dunkin. Always delicious. The staff at the drive they is amazing! I love the coffee hot or cold and it's reasonable priced- spoil yourself with a custom order. read more

My signature latte was watery. I had to wait longer for my steak and cheese roll up because they didn't have any steak prepped. After waiting for at least 7 minutes, the steak was burnt to a crisp. I'll never visit this location again. read more

Dunkin' - Steak and cheese roll up. - Donuts Near Me - Sumter, South Carolina

Horrible, horrible,horrible service!! If I could take away the 1 star and give 5 thumbs down I would. I have been at this location a few weeks ago and the woman that took our order apologized for the wait and I got it. I realized that it can get overwhelming working in food service and having to deal with an influx of customers. BUT today??? A totally different experience. Walked in and not one of the 4 people behind the counter said hey or even acknowledged us. I came to get my child a donut. Not a great selection to start with and when I asked if they had any chocolate, instead of saying oh sorry we do not, I got the reply, what you see is what we have. So my child said I will get a glaze. But what did the woman do?! She walked away!!! WALKED AWAY!!! The other woman came over and said did anyone help you I said she was but walked away. She rolled her eyes. I said we changed our minds. I UNDERSTAND PEOPLE GET BUSY BUT IF THEY DO NOT GET IT TOGETHER THEY WILL HAVE NO BUSINESS. Not promising to have people act like you are invisible when you are trying to support their business. read more

As someone who has lived in Ma and RI, where Dunkin is headquartered and there's one on almost every corner, I think corporate would be extremely unhappy with this store. I've been absolutely appalled by this store. Believe me, I've been to MANY Dunkins (you can't live in New England and not have it be a part of your daily routine). This one is the worst one I have ever seen--BY FAR. The service is glacially slow and horribly rude. The food is often extremely questionable. I can't believe that corporate has allowed them to remain open and carrying their name and logo. read more

Normally I like this Dunkin' thats why I am not giving it one star but today I couldn't even eat the food I was given. I ordered a wake up wrap with egg and cheese and the tortilla was ROCK HARD and it was so burnt to the point where the cheese was black. In my photo the black part is SUPPOSED TO BE CHEESE. Gross. Normally love this dunkin' I just I just had a bad experience today. read more

Dunkin' - This is supposed to be a wake up wrap the cheese is the black part... - Donuts Near Me - Sumter, South Carolina

my door dash order was wrong and when I came and talk inside the building, they were extremely nice and understanding and gave me the donut the dasher forgot to get. idk what y'all have experience but the service is extremely friendly and the mood is very calm and welcoming read more

This has got to be the worst Dunkin Donuts on the planet. First, I tried the mobile app and it wouldn't work. I then drove to the location and tried to walk in and make my order and was told to go through the drive-in. I did as I was told and went to the drive-through. I had to sit in line for about 10min. OK, 10min is not so bad but I got to the order board and they had a sign-up saying they were short-staffed. I tried to order to only be told that they didn't have what I wanted. (A box of Joe) This is the second time I have gone through this with this same store. They should just close their doors. read more

i came on easter, they were short staffed but very nice, i had trouble with the app but the lady on the speaker was very patient and my drinks and donuts are very good, everyone complaining about wait times please just be patient if they're short staffed it's not their fault read more

This is truly the slowest Dunkin to be in business. The employees are rude and don't acknowledge you when you walk in, and god forbid you ask where your order is they roll their eyes and say it's coming. Unless you have 30 minutes to wait for a coffee, go somewhere else. read more

This Dunkin' is the most disorganized one I have event been too. They were out of boxes so our donut's icing rubbed off. The costumer service was not good. They forgot half of our order also. Just overall not a good experience. read more

Here we go again, just when I thought they were getting a little better, I have been in the drive thru for 20 minutes for an online order! Front doors are closed, another reason not to come back, I do t have 30 minutes to wait for a $5 coffee! Please fix this madness, if I order online I should be able to pickup inside the store, this is why I ordered ahead!! read more

This place is just awful. DO NOT GO HERE. The costumer service is terrible. They are always incredibly rude. I ordered a number 15 and she said "okay chicken sandwich with french fries." Confused I asked, does that come with the hash browns? She said " chicken sandwich with French fries is that all?" So rude! By the time I got my food there were 4 little hash browns and the bacon was burnt. The other day I ordered an iced caramel latte. I got a thick layer of caramel, a layer of milk and a layer of coffee. Really? They can't mix it up? I tried my best with the straw but still ended up getting a huge drink of caramel. Then there's the incredibly slow pace that they work at. It takes about 20 minutes for me to get my order if there are 2 cars in front of me. The only reason I've gone more than once is because it's right next to my hotel. If I were the owner I would be incredibly embarrassed. I'll stick to going to the Dunkin on base. read more

Dunkin' - My chicken bacon sandwich with BURNT bacon. - Donuts Near Me - Sumter, South Carolina

Ordered through the drive-thru. Get up to the window and first thing I see is a half empty bottle of NyQuil. Worker prepping the food had no gloves on and seemed lethargic. Drove off and left my food. Love Dunkin but I wouldn't risk my health for it. read more

Dunkin' - Bottle of NyQuil - Donuts Near Me - Sumter, South Carolina

if you are wanting a nice cup of coffee before work, DO NOT go here. Always short staffed, always out of something, keep you waiting at the call box before even answering, terrible customer service, and did I mention, never have anything in stock. read more

Stopped in on a Sunday at 3:51pm. No donuts. Couple of lemon, maple and some chocolate sprinkles. Luke warm coffee. Come on dunkin!!! You guys don't make donuts throughout the day? Wish there was a krispy around town. read more

Employees at the drive through have a serious attitude problem. Tell them your order three times and they still get it wrong. Then cop an attitude when you ask them about it. Horrible customer service. read more

I despise having to stop at this store. I absolutely love Dunkin' Donuts, but the staff that run this restaurant are ALWAYS rude. If they hire anyone that isn't, that person won't work long. It's very disheartening. I went in there a while back for what will be my last time tolerating them. I young man apparently forgot to lock the door when he came in to work. I came in behind him. There's no sign on the door saying anything like, "Due to COVID, drive through only" so I didn't think much of walking in. The lady saw me and chewed him out as soon as I turned to leave. She gave me a nasty look the entire time I was in there. I know that sounds benign, but it's about the 6th or 7th time I've been there and the management staff has never even once been nice. I went through the drive through one morning while it was still dark, and asked if they were aware if their sign wasn't lit. I got an immediate nasty reply, "It's on a timer!" I thought to myself, well that may be true, but it doesn't change the fact I can't read it in the dark. If you want a rude person with a nasty attitude to get you your order of donuts, Dunkin' in Sumter is your kinda place! read more

Friendly service. Great donuts. What more can I say. Will totally come back when in the area. Love me some chocolate covered cake donuts. Yummy in the tummy!! read more

Would be a no star but if possible. Woman working the drive thru was beyond rude and rolling her eyes when we pulled up to the window. Her whole demeanor was just rude. Then she left the window and wouldn't even give us our stuff and another guy had to come up and make drinks and serve us and he wouldn't even speak after us saying thank you. These people need to be replaced if they can come to work and do suck a simple job with a damn smile. At least show a little good customer service. This place shouldn't even be open anymore. read more

I am well pleased with the newest fall offerings. I had the maple bacon croissant and Maple pecan swirl iced coffee. Both were tasty and served promptly. I will be going back for more iced coffee. read more

First visit was great, Frozen Dunkin Caramel Coffee was delicious! However the second visit they were out of caramel so I resorted to a Mocha Frozen Dunkin Coffee and it just has a really strange flavor... I would not recommend. ALSO, my donut was a bit raw on the inside. Be very cautious when buying donuts here. Overall great customer service, not crazy about the donuts read more

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Been to this location twice best Carmel latte!! Will be returning next week for another!

Easily the worst dunkin' I've been to. Very slow employees, drive through took 40min for six cars. Half the time they won't even make breakfast sandwiches. Needs new management or employees at least. read more

Ordered on the app. Attempted to pick up order at drive thru. An hour later I get to the window. Settled for gas station coffee, don't need Dunkin' ever again. Thanks Sumter! read more

Really awful. I love DD but this was a horrible, horrible location. When we walked in, 1 employee was behind the counter, doing nothing, and the other was sitting down drinking iced tea. The floors were filthy and the bathroom was dirty. It took over 10 minutes to order 4 wake up wraps, a flatbread and 2 coffees. The employee fixing the wraps rolled her eyes constantly, every time we added another item. The employee fixing our coffee had to ask twice what we wanted in our coffee, even though she had personally just taken our order, immediately before walking over to fix our coffee. Another customer walked in behind us (sorry, man) and had to wait until they competed our order before they took his order. He stood there for most of that time without even an acknowledgement that he was waiting. Not up to usual DD standards in any way. Find somewhere else to eat. read more

This dunkin donuts in Sumter is very good at using equal opportunity to find employees. There are good at ignoring you, while they chat with their coworkers. The person that does the ordering is obviously proficient with smoke signals, because they always seem to be out of everything. I would definitely recommend this place, if you have absolutely nothing to do, prefer wasting half a day getting breakfast, or are looking to lose your job because you were 45 minutes late. Also, please don't be surprised if it takes 30 minutes for them to acknowledge your presence. Or maybe everyone dresses like the inside of the shop, and they just can't see us. Ps, if you need a nip in your coffee, see the manager, because she's obviously drunk. read more

Stopped in to get some donuts before work. The donuts tasted like they had been sitting there for a few days. Yikes!

Went by yesterday to get doughnuts only to be told "they don't got no doughnuts". How on earth does a place that sells doughnuts, not have any? Not the first time this has happened but it will be the LAST time I go by there......Murray's it will be read more