I frequent this Dunkin and overall, they are pretty good. I've had a few orders fulfilled incorrectly, but they were always remedied when I brought it to the staff's attention. I tend to order on the app and walk in for pickup because the drive through is very bumpy and there is often a line. I've noticed that if I walk in to order, it can take a couple minutes to get service as it seems the focus is on mobile orders and drive through. I picked up a cold brew with cold foam today and it was made correctly and tasted great. There's plenty of seating indoors and outdoors for the nice weather. read more

Dunkin' - Cold Brew with Sweet Cold Foam - Donuts Near Me - Spotswood, New Jersey

See all

The most terrible customer service I have experienced across all Dunkins. Everytime I order it through an app (which is why I prefer dunkin and because I want the order to be ready to pick), they make me wait for 10 - 15 mins. If you order just in time it's not ready, if you order in advance , they don't prep it .. All I have noticed is that they keep talking around in the kitchen and never work as a team. The manager especially is very rude, doesnt care about your order and works at his own pace irrespective of getting feedback multiple times. And never apologetic, they think they do a great job by not serving the customer read more

Let me start by saying my family visited this store yesterday, and we had a disappointing experience. While we were waiting in a long line to place our order--there were about eight people ahead of us--my elderly father said he needed to use the restroom. We asked an employee for access, and they checked with someone who appeared to be the manager. We were told that restrooms are only available after a purchase is made. I approached the manager and explained that we were actively waiting to order and fully intended to make a purchase, but the line was unusually long and my father urgently needed to use the restroom. Instead of helping, the manager simply walked away. I assumed she was going to get the restroom key, but she returned to her duties without saying anything further. Is this really the kind of customer experience we're accepting these days? That someone, especially an elderly man, can't use a basic facility while waiting to give you their business? Very disappointing and honestly hard to believe. read more

Always fills drink 3/4's of size, mess up mobile order, mess up drive through order, lack of communication. Does not have what I order on mobile AFTER placing my order ¯\(ツ)/¯. Not coming back here go to wawa instead they are awesome. read more

This location is terrible - choose another location. The customer service is terrible - and don't bother complaining, they immediately argue with you and raise their voices, if a drink order is incorrect they will only pretend to replace it, they frequently have given me caffeinated coffee after ordering decaf, orders are consistently incorrect. read more

Went thru the drive thru with my daughter to get some munchkins, and as we pick them up turns out they're all wrong , after commenting it , the woman at the window insisted they're the right ones , took it in, removed some from the top and gave to us back the same box - worst Dunkin I have EVER been - the munchkins we got were all wrong ( can't miss when asking Boston. Creams into old fashioned )and the woman at the window had a real bad attitude. read more

One of the worst Dunkin' Donuts I've ever went into. Was there many times in the past and always look past the wrong orders that I would get on drive-through. Today was the last straw when I asked for less size which they still filled a large cup halfway with ice And refuse to fill it to the top. It was a tropical refresher that they charge over five dollars for and they couldn't top the drink off with sparkling water. They filled the 3/4 of the way and refused to fill the rest with water. Total garbage of an operation greedy management. You would think after making over 90% profit on a drink they could put some sparkling water. Avoid this place at all cost. Bunch of greedy managers that only work a couple of hours a week. Just terrible. read more

The manager/owner of this establishment is extremely rude. The drive thru was closed and I had already turned, I planned to turn around and just leave. The manager came out and started screaming at me in the car, and said that it was blocked off and I had no common sense. Instead of apologizing for having no sign saying the drive thru was closed (there was only cones), he yelled and was so mean. He through a fit and took awhile to let us out and leave that area of the drive thru. My family and I will never be buying from this establishment again. We were a valued customer and would come nearly every day. For you to scream and yell, and not apologize for the inconvenience without understanding is completely inappropriate and disrespectful behavior to your customers. read more

I always drop by this Dunkin ... it says baskin robbins but there are no ice creams ! best thing is , it is never crowded :) quick service and nice parking outside . I actually love their iced coffees better than hot coffee. Regular coffee is kinda watery and light . We also like the lemon coolaata and hash browns . Overall a good experience. read more

See all

I come to this dunkin all the time, I buy food and drinks always and sit inside to eat. Today i sat at the tables with a friend and waiting for my order when a team member told us that their boss wants us all out. They said no one was allowed to sit inside anymore and made us leave. About 10 minutes later we see tables full of kids our age sitting inside with no complaints. As someone who always buys from here and is always respectful this was crazy that they would not allow us back into the store but let kids just our age inside. read more

I have seen management on two occasions being very rude to paying customers, one group was a few (well behaving) teenagers and another incident was an elderly person with an accent... I am a hairstylist and work with the public on a regular basis, if I ever treated my clients like this I would be extremely embarrassed and most likely have no customers. Mutual respect and consideration is a thing, needless to say I will not be back... it takes a lot for me to give a bad review, the first incident I overlooked but repetitive rude behavior is unacceptable read more

Worst dunkin yet, terrible customer service, childish manager who curses at children when he doesn't get his way. Got kicked out for sitting down in the seating area which clearly states that you can sit if you make a purchase, I spend my money here very frequently here and get treated terribly by the Manager. read more

Today i went here with my friends. First thing is this man (seems to be the manager) comes and yells at my friend for having her foot on the chair. Next there was food on the table. Although it was messy it wasnt the peoples mess. One of the people offered to clean and even asked for a mop. After cleaning the man yelled at them and said if they thought it was a joke then they will get banned. Even tho they cleaned they ended up getting banned because one of them was laughing at something. I do not like how the man yelled at my friend and the people. I love coming here but this needs improvement. read more

I come here every day, spending like 10$, and never had an issue. But then I come in today and this man rudely stalked my behaviors and told me to get my feet off the furniture. After that I accidentally did it again for a split second and he 'just so happened to see it'. He then said from across the room "again with the furniture I wont be telling you again."Like what was he going to do kick me out? Ive never seen this man in my life but he was creeping me out , he kept waiting and staring for me to have my feet up on the CORNER of the chair. The food also wasn't that good today either, so it definitely wasn't worth the 'scolding'. read more

I purchased two coffees and and sandwich. After I came home, I discovered that sandwich was smelling with chlorine. I came back to the store to replace this sandwich. The person behind the counter was rude, but replaced the sandwich. I came home and discovered that this sandwich is also smells with chlorine. I complained to Dunkin Donut customer service. They told me that this is an independently owned store, but they said that owner will call me to discuss my experience. The person was very rude and was screaming at me. I hanged up. Never again I will visit this store. read more

The staff is lazy, lack of communication, and 85% of the time get orders wrong. Ho are you going to hand me a matcha late with all the powder unmixed and stuck at the bottom.. also its ridiculous how if you ask for less ice, they don't even fill your drink up all the way. read more

Terrible service. 15 minutes on line since 4:00 pm and still 8 cars behind me. I finally get to the speaker and they have no more cold brew for the day! WTH I am still stuck behind 4 cats and can't exit the line. This stinks. Is there only 1 Person working inside the store? read more

absolutely disgusting. My past 10 orders 2 have been correct. That staff members are rude and have 0 concern for customers experience. I will die before I spend money here again read more

This is the worst Dunkin Donuts I have ever been to. After going to the drive-up for several years, I'm done. The staff is slow, unfriendly, and rude, and don't have a clue what they're doing--and don't care. They have screwed up my sandwich several times in the past few months. When I complain, it's MY fault! Save your money, people, and try somewhere else. read more

This location is the worst! Anytime I order a large iced drink with no ice, they give me half a cup of beverage and get told it's cause I ordered no ice. This kind of tactic is what makes me not come back. If I pay for a large then give me a large. If my drink costs $6.00+ with change then give me the whole drink. read more

This location usually does not have many people when we go. Today, it was Sunday morning and it was PACKED in the drive-thru. The line was not moving very much, to the point that while I was waiting in line, I put my order through "To-Go" on the app and was able to order it that way. My fiance and I ordered a medium frozen hot chocolate with no whipped cream, a medium caramel mocha iced coffee with cream, a bacon egg and cheese on a plain bagel with extra bacon, and a turkey sausage egg and cheese wrap. We had to wait forever for the food to be ready at the window (meanwhile the workers were throwing things at each other and goofing off). I wouldn't care about them having fun IF the service was fast... I'm giving three stars instead of four because my coffee was super delicious (had the perfect amount of syrup in it and was already stirred for me which I appreciate) and my food was good too. read more

The morning staff is so rude here. No good morning ,no thank you,. I'm surprised they don't throw the food at you

This place sucks never come here they have awful service and they are mean!!!!!! I had a free reward for an ice tea any size I asked for a large they give me a medium and I say I asked for a large and instead of filling it up with ice tea they fill it up with ice how lovely. read more

Terrible dunkin donuts. Took me 20 minutes to PLACE an order for two scoops of ice cream with two people ahead of me because one person was taking orders for walk ins and making all the drinks and food. There were like 3-4 people doing drive through. On top of all this I had two toddlers with me who were screaming and crying because 20 minutes is way too long to wait for something when there was only two people ahead of me read more

The are pretty good with making it the way you want it in the evening for coffee. Morning crew has no clue what they are doing and always sees to give you an attitude. More adults working in mornings. High school kids work at night. They keep the place pretty clean with outside seating. One thing I do love is how they have the baskin Robins ice cream at this location. read more

Dunkin' - Coupon for free medium coffee you can't beat that. His the spot on day like today. - Donuts Near Me - Spotswood, New Jersey

The service is terrible. I use the mobile app and the order is never ready when I arrive. The staff literally stares at you for 5 to 10 minutes before acknowledging that you are waiting for part of your order, while they just keeping waiting on drive thru customers. I'm done with this location. read more

Coffee has been better lately so still my go to Dunkin. It's great when the cold brew is consistently good.

Convenient location in a strip mall in Spotswood. This was our go to for a quick bite and coffee until our most recent trip. The attendant didn't greet us when we went up to the counter, he just stared off into space. When he finally made eye contact, he just gave us a head nod. Our breakfast sandwiches were the usual, but then the coffee was atrocious. We both got hazelnut coffee but both cups tasted like it had cleanser in it. I don't think they rinsed the mugs out very well. To our disappointment, they both went in the trash. Don't think we'll be going back here again. read more

Go there almost every morning and they are more worried about getting the drive thru 1st. Mean while I'm standing at the counter waiting. They see you and don't care that you're waiting. Well I'm done. Not going back. read more

Yeah, if wast could do more than 5 stars, thy would! Man roughly averaging 23 years on this current planet, who has impeccable hair, and knowledge deeper than the pacific oceans crevice of cafe coffee type lifestyle type, him, I love. He's a good job, give him a raise he deserves it more than my toothless friend deserves any imaginary parents he creates for himself. Rob, we're speaking of. He'll never get teeth but no one is ready for that conversation. Circling back, this man, he's the best dunkin' donuts employee that dunkin' donuts and starbucks has ever had. Beautiful craftsmanship. Superb attitude. Give him raise, raise him please now, him give raise please raise him now give. Love, Hye Kwan read more

This Dunkin' is the absolute worst. Today I paid $4.00 for an iced coffee that had 2 sips of coffee and all ice!!! Spending that much money on ice-seriously?? I even asked for light ice and they ignored my multiple requests for that read more

This is a good Dunkin Donuts. Service here in't great. The barista had an attitude, when asking me what I wanted, because by mistake I ordered my drink hot, when I wanted an iced coffee. This is when I realized, when she asked me, how do I want my coffee. I did not know that they have drinks hot or iced, thinking the drink I ordered only came in one form. Apart from that, it's a good business. I ordered the new Heath Bar and Hershey's Cookies and Cream Iced coffee. It actually was very good, and a nice chocolate flavor to it. It was very sweet, but that's how I expected it to be. This was a good Dunkin Donuts. read more

BRING BACK NICOLE. This Dunkin' ran great when she was there. Now its slow and mess up orders. Nicole was the best!!!

Terrible service. They have everyone working on drive-up orders while people in store wait forever! Ridiculous!

I've been going here for years and it keeps going downhill. The customer service is terrible, they just stare at you and slam the window closed, never a "hi how are you" or "have a nice day." There's always a huge wait whenever you go, even if you're the only one there. My order is wrong almost every single time and it's very simple. The prices keep going up & the drinks are getting worse. I don't want to pay $5 for a cup of milk. read more

Decent sized DD with a connected Baskin Robbins. There are plenty of seating and a drive through. In the afternoons it can get busy with mostly high school students, and long lines. The donut and coffee here are what you'd expect from DD, but the employees here are slow to process your order and thus the lines. Occasionally they will get it your order wrong from a past experience. Also an employee taking the drive thru order with the headphones was seen picking up donuts with a clean bakery paper but then touch her headphone with the same paper to adjust it and then reuse that paper. Just a heads up. read more

Dunkin' - Donuts Near Me - Spotswood, New Jersey

That is IT! I am swearing off Dunkin Donuts FOREVER. This is THE LAST TIME I will attempt Corporate Pee Pee Coffee. The Iced coffee actually tastes like the time I was changing my child's diaper and he urinated all over my face. It was disgusting and funny to look back on BUT NOT WHEN I am OVER PAYING for COFFEE. I swear to God and All things holy someone is peeing in the coffee here! How else can it be THIS BAD? Absolutely disgusting and even though I complained they just gave me more of the same. I tasted it, and threw it directly in the garbage and then threw my Dunkin Donuts Card on the floor and swore off this Vile Place forever. It isn't the first or only Dunkin that tastes like Raw Urine either. The Iced coffee in the Shoprite in Midstate Mall also tastes like Butt juice. It is a shame to because I know what it should taste like, because I have been ordering Iced Coffee for Over 25 years! Going back to mom and pop shops is the only answer. I would rather support private companies than this Chain Crap anyway. Besides the people behind the counter ALWAYS Look Miserable.. Not a good sign for food service workers... read more

I like this Dunkin Donuts. It's a little nicer and cleaner than most, and the food always seems more fresh than others in the area. They are, however, militant about cell phone usage on the counter and drive thru lines, so don't get caught talking on the phone when it's your turn or I imagine there will be hell to pay. (I wonder if they are affiliated with Milltown Bagels in that regard?) Until recently, they also had a policy posted asking people to remove their hat before entering -- apparently related to some kind of crime prevention thing. Sorry, but this is a Dunkin Donuts, and I'm not taking my hat off, nor am I planning to rob you, so everyone just relax. (The sign seems to have since been removed.) Look out: Line can get really long at the drive thru! And once you're on line there, you cannot escape. read more

Worst Dunkin ever.. 3 to 4 attendants but still I had to wait more than 10 minutes before I had to ask if someone could help me. It seems like they were all busy serving 1 drive through. I just wanted a small black coffee. Dunkin suppose to be a fast food place.. read more

The food and drinks are great. As well as the workers. I am rating two stars purely due to the awful management. They treat customers like dirt and make things up that multiple witnesses disprove but the management kicks customers out anyway. read more