Place is horrible I saw an employee mining for gold and another employee scratching their butt when i was ordering croissants and a coffee.

Staff is disgusting and disrespectful. I saw a worker dig in their butt and grab donuts with no gloves or any cover for their hands. I do NOT recommend going there. They were very rude on top of that and manager being disrespectful to their employees who were working hard and were actually doing their job. Terrible place. read more

I went to drive thru order, and trying to get donut and they said they were out all of the donut. I asked for the muchkin and they said they out too. A DONUT shop out of Donut?? I got 2 large ice matcha latte i try to upsize and the employee giving me attitude. Honestly i don't ask for free tho. But the drink like crap! I basically paid $11 for two cup of water that look milky as heck. Please need to work on your service and employees please! read more

Dunkin' - Iced Matcha Latte - Coffee & Tea Near Me - Southaven, Mississippi

Went to this location several times to buy treats for my team. I usually place large orders, never less than 4 dozens. The employees are generally very young and pleasant, but could use a little training in customer service. My last visit I ordered a Box of Joe with my donuts, and instead of getting sugar packets I was given bulk granulated sugar in a cup, which is very tacky, with no spoons to get the sugar, and it was slid in the paper bag with the rest of the condiments without even an apology! So now instead of conducting the meeting I find myself looking for spoons! Needs improvement. read more

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So I ordered an Ice Tea in Large. Based on the fact you see the straw is NOT opened, pay attention to how much or how little the glass is filled up. No change in price. Highly disappointed! read more

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This location is very easy to get & out of,the employees that work the drive thru are very patient & kind,I visit several Dunkin Donuts & this location along with the Olive Branch location are the best DD locations read more

Exited I55 to pick up coffee and use the restroom. Unfortunately, the bathrooms are off limits for customers due to mold. Yet perfectly fine for the employees to use. I also found it strange they had wet wall paint signs up on the entrance doors. Does this mean they plan to paint over the mold? IDK but I question the company's ethics. Thank you for protecting customers but what about your employees. Unfortunately i had to make an additional stop to use the restroom. Coffee was good the croissant stuffer was cold in the center. read more

Every time I order donuts they never put anything to separate the donuts, all the icing sticks to the donut on top. All though they are very sweet I just find this very annoying and always so messy. read more

I ordered a Large Vanilla Iced Coffee with creamers and sugars. They did not even fill it all the way the up. It is like someone drank out it and then handed it to me. Then I tried to order food, and they said "they're not serving food?" What? My boyfriend had ordered one glazed donut, though, and he says it just plain terrible. read more

Dunkin' - Coffee & Tea Near Me - Southaven, Mississippi

So glad we have this in Southaven. I love the coffees. I haven't tried any of the breakfast sandwiches (hard for me to pass up the bagels) but hubby has and he says it was really good! He had the English muffin with egg and cheese. The staff was great. Although they were busy, they took time to acknowledge that we were waiting and would be there to take our order. Nice atmosphere, clean store visually however we sat at the counter bar and it was a little hard not to see the dirt and grime on the power charging strip. Not sure what part was dirty or what part was just rust. Other than that I loved it. Oh they give senior and military discount. read more

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Worst Dunkin I have ever been to! We waited like 20 minutes and the drinks were terrible!

Against my better judgment I decided to give this location one more chance. I ordered a multi grain bagel toasted with cream cheese. After arriving to work I decided to eat my bagel with cream cheese only to find my multi grain bagel wasn't toasted and looks raw/uncooked! How hard is it to get an order? Absolutely the worst experience and place on the planet. Take a look at the pictures read more

Dunkin' - This is what they call toasted? This bagel not baked! It's RAW - Coffee & Tea Near Me - Southaven, Mississippi

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They straight up lied saying they didn't have chicken & biscuits lol... but when i pull up to the drive thru , they gonna give me it ... when i clearly order something else after they said "We are out of Chicken & Biscuits" .. read more

The morning staff is absolutely phenomenal! They are friendly and very quick my order. If they is any kind of delay or mistake, the staff is quick to fix it or comp it. Extremely happy with the morning experience! read more

I just left this establishment. 2:30 in the afternoon. One man behind the counter. Horrible service. He was either taking phone orders or window orders through an ear piece and filling them and ignoring the line. Then someone he might have known another man came in and he filled their order ignoring the line which was myself and another lady. We just looked at each other. I asked for two hot chocolates as its a cold day and four donuts. They were out of chocolate but no we are sorry and can I get you something else. No customer service skills. I guess they don't care if you come back. Pitiful! read more

Great coffee, fast service and great to work with I would recommend this for a quick snack or breakfast on the go.

Stopped by at 5:30 today, on a Friday afternoon, and the door was locked, nobody to be seen, but all the lights still on and food out. Stood there for 10 minutes or so until someone came from the back, saw us standing on the sidewalk waiting, and turned around and went back in the back. Waited a few more minutes and he came back out and went to stand in the drive thru, ignoring us, even after we pulled on the door to let him know it was still locked. 0/10 - definitely won't go back to this location. read more

To the owner at this Dunkin Donut location in Southhaven , MS. You can not only have 2 employees working on a Sunday morning. One handling the drive thru the other the inside orders. Everyone was waiting and waiting for their orders. My order was not taken correctly but wasn't waiting around to get it straight as it already took too long read more

Order was wrong! Took it back and the grumpy old manager simply dumped it in another cup and sent it back to me! What a jerk!

This is the worst Dunkin' Donuts I have ever visited. Unorganized, unprofessional and slow. The coffee is not like the other establishments. Don't waste your time or money. read more

customer service was terrible! if you don't want to be nice to your customers then don't get a job where u have to interact with people. very passive aggressive tone. and when we got the coffee it wasn't even mixed up so we got a mouthful of sugar. do better dunkin. read more

It always takes them forever to answer the speaker when in the drive-through and the coffee i get is the same every time I go yet is made differently every time. It's just the closest one around so I guess I'll stick to it read more

Dunkin' - Mocha frozen coffee coolatta - Coffee & Tea Near Me - Southaven, Mississippi

I ordered a medium iced coffee with 4 creams and a pump of caramel. I pulled up to the drive-in winter and a young girl gave me the coffee and I noticed it had 0 cream in it (cream never lies). I saw the sticker on the cup and it said 4 sugars and a pump of caramel. An older lady standing behind her saw me and asked what I needed and told her. She said she would remake the drink and as she turned around I saw her peeling the sticker off the cup and walk away. She came back and had given me THE EXACT SAME COFFEE BACK! You could see the sugar crystals in the bottom. If you want coffee, go any other place but here! It's one thing to mess up and order but it's another to BLANTANTLY PEEL OFF THE LABEL AND GIVE BACK THE WRONG COFFEE. read more

I waited at the counter for about 3 minutes with no one to greet me or take my order while three workers sat at a table, one worker stacked donuts on a tray and the other worker slowly made a coffee for another customer. I believe there was at least one other worker behind the counter, but I'm not sure what she was doing. read more

I love this particular Dunkin Donuts. The staff is always friendly and I'm never in line long.

The morning staff is so rude from the time you place your order to the time you pick it up! They also run out of items frequently. The night staff however have always been pleasant. read more

Honestly the most unhelpful and grumpy group of workers. Have come thru the drive-in and inside and no change. Don't know their product and when asked don't seem to really care that they don't know. Coffee with cream ends up being more cream than coffee and your hearing from someone who loves her cream in coffee. read more

What the fuck y'all are supposed to close at 11 PM I showed up at 10 PM and y'all were closed. Rude. Good coffee tho keep it up

I go to this location frequently because I love Dunkin coffee and this is the only one close by. I've never gone without ordering at least twice at the speaker because without fail, my first order is Met with "can you repeat all that?" Typically I'll have to re-order at the window because they either hand me an entirely different order or will ask me to repeat the entire order again. I'm not talking a $50 order. It's usually 2 coffees and 2 breakfast sandwiches at most. Still it's 50/50 whether I'll get the correct coffee and food. Sometimes I ask for it to be corrected (and they usually argue) and sometimes I'll just take what they give me because I don't have time for the argument after spending 15 minutes in a 3 car drive thru. I try to avoid going here at all costs but in Southaven it's either Starbucks, Dunkin or gas station coffee. read more

If you plan on going to this establishment ensure you have allotted plenty of extra time. The service is pathetic and the attitude of the staff is that if you don't like it go somewhere else. read more

I'm not sure why there are so many low reviews, but I have never had a bad experience here. I mainly go for the coffee, but they have fantastic donuts, donut holes, grilled cheese, and their egg white english muffin and the vegetarian / vegan egg white sandwich were both amazing as well. The service is great (the line can be long at times, so it's best to go at off peak hours) but otherwise, no issues whatsoever. Great place! read more

This Dunkin Donuts is Horrible! Me and my co workers agree that this location will get your order wrong, leave something out of your bag, or ending up with somebody else's order. The only plus is that the line moves fast but I would rather spend the extra money with Starbucks! Wal Mart vs. Target McDonald's vs. Chick fil a T-Mobile vs. Verizon And now Dunkin vs. Starbucks read more

Order is always wrong, staff turn over all the time and don't really know what they're doing, no filled donuts at all today. Won't be coming back read more

Unacceptably slow service from uninvolved workers who work like they're on break. Who is running this place? It's absurd! The owners should go in there and clean house. All of them need to be replaced. read more

Absolutely rude! Had the order wrong and would not listen. Horrible attitude, was told that they didn't have any small drinks and that I would have to pay for a medium. There never was an apology for getting the order wrong or for having to order the medium drink. Will not be spending my money there until they hire better staff. read more

My family and I went here in the afternoon today. The workers were a little rude to us and they even rushed us to order even though we were the only customers. This was even the manager. Makes sense why we got Christmas cups in late May. The drinks and food were good but I think they may need to work a little on customer service. read more

Horrible service! The lady taking our order was rude and when she gave me my bag, she basically threw it at me and also got my drink wrong. They used to have good service. I don't know what happened. Would not recommend read more

For the past two days I've had the same girl service me. She is rude and does not understand good customer service. Yesterday I placed an order online drove up to the window, voice #1 asked how they could help, I said I'm here to pick up, voice #2 said "I can't do it" the two people are talking over each other and I ask "I'm sorry. What's going on?" I hear #2 repeat "I can't do it" I ask for a refund and #2 says "I can still make you a regular cold brew." I just said "okay" and pull up to the window then ask for my money back. Like $3 and some change. She explains that I'll have to go through corporate then a minute later hands me the regular cold brew coffee. Today, I walk in because I had a free $2 md espresso bev. (Even though looking at my receipt it took off $1.69) I get the same girl from yesterday. She looks at me like a deer in the headlights. I hand her my coupon. She asks what kind I want. I could feel her negativity and it was giving me anxiety. I stumbled and said doesn't matter just hazelnut and ordered a bacon egg and cheese croissant. I accidentally went to hand her my card and she pointed to the card reader. I put it in and she walks away. I stood there waiting for her to come back and give my receipt. I heard someone call for my croissant so I walked over to the other side and saw her making a drink so I asked if she could get my receipt. She lifted up what was in her hands and responded with "can I finish what I'm doing first?" I looked over and the manager was standing right there and said nothing to her or me. I am VERY upset with the customer service and the manager since she was standing right there as this happen. I'm unsure if she was actually paying attention but I know as the girl walked away to get my receipt so did the manager, that's when I noticed that her name tag said manager. If this is not addressed I will be contacting corporate. I have been in customer service for the past 6 years. I understand everyone has bad days but two days in a row of bad customer service with the same girl is just unacceptable and this needs to be addressed. read more

The best coffee ever and a very friendly staff. Try the app and earn free drinks and free food.

The guy tried to talk me out of what I ordered (a white chocolate raspberry latte). After asking for it, he cut me off asking if I'd already had one and saying "I don't like it." I don't care if he doesn't like it, I ordered it. After saying No and continuing with the order, he REPEATEDLY asked if I was sure I wanted the white chocolate raspberry coffee, despite my answering yes every single time. Terrible customer service and a very unprofessional conversation. This location fails miserably at training their employees. read more