So for the record, I love going to Dunkin's. However, this location had a lot of room for improvement, which is why I am writing this review. We chose to go into the store and order our food. When we ordered there was one person waiting for their food, one person in front of us ordering, and then us. We had a total of four people in our party. We ordered 2 coffees, two donuts and an avocado toast. It took almost 15 minutes to get our order. And the only reason we knew that they were extremely backed up is because we started talking to the person waiting for their food and they informed us after that if you order food, you will probably have to wait a while. For the record, I didn't even get bacon on my avocado toast.... When we finally got our food, the staff was apologetic about the wait time. But it definitely did not make me want to go to this location again. I hope they can improve their process so that it is convenient to order food and coffee. read more

Dunkin' - Donuts Near Me - Schertz, Texas

Food was completely burnt when it was given to us. We would've waited for it to be made properly instead of rushed.

Enjoying national coffee day with a yummy pumpkin oatmilk shakin expresso. Got a free medium coffee drink with a purchase for today. As a coffee lover we love free drinks. Service was fast and courteous inside. Store was empty but clean. read more

Dunkin' - Donuts Near Me - Schertz, Texas

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Solid 4 visit. Cashier was not on her game today. Speak up to be heard and a bit more friendly. People enjoy a good interaction while ordering. Donuts and sandwich was as expected and the interior was clean. Donuts was a bit lax this trip also reducing greatness rating. read more

This is what I paid for. Sadly my orders have been looking like this lately. I know the employee who prepared my order saw this and still served it. Customer service is going downhill!! read more

Dunkin' - Breakfast slider - Donuts Near Me - Schertz, Texas

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Their donuts are not fresh. They are made in Houston and delivered in the morning. You don't know when they were made in Houston. The selections were just about all gone. Dunkin is not what it used to be. read more

Upon my visit at Dunkin' the staff was very busy yet friendly. I absolutely love how clean and aesthetically pleasing this location is. This location provides a perfect ambience for those who WFH, Students and businesses professionals. I would have given this rating 5/5 but during my visit while they were courteous & apologetic when serving me, I would have much appreciated if they could inform customers at the register that they will be attending to orders first & will be over promptly after. (I waited about 5 or so minutes each time before being attended to) read more

Dunkin' - Donuts Near Me - Schertz, Texas

I ordered the 10 piece donut holes, and a regular cup of coffee. Service was good. The restaurant was clean. Not a lot of people. The outdoor sitting area is nice and comfortable. read more

I was hoping for a good experience but was very disappointed with my order of munchkins and a hot macchiato. The munchkins were stale and not very good. The coffee was lacking flavor. The people who work there are not friendly. Not the best place to start your morning. I don't think I'll be going back. read more

Excellent customer service! Fast, efficient, and my order was spot on! Keep up the good work!

Going forward in 2020 and beyond with this Nice New design of this Dunkin'. Modernist look to this coffee house with the old favorites of Dunkin' Donuts! Inviting patio area in the front with a spacious interior waiting for the Covid restrictions to go away! Drive through only right now. Working on some new store growing pangs but definitely will be a hit! read more

Dunkin' - Currently open from 5:00 am to 7:00 pm daily. Drive through only due to Covid restrictions. - Donuts Near Me - Schertz, Texas

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Everytime I order coffee here they give it to me in a leaking cup. Like you can't just pour the coffee in a cup without getting it all over the sides of the cup ? Today though they decided to poke a whole in one of my cups as a prank and it leaked all over my new vehicle. Do not come here they hire scumbags who do this sort of shit. read more

The quality of service is hit or miss. Frequently forget to put what you ordered in a bag, give you the wrong items, etc. probably better off going someplace else. read more

I ordered an Egg, Cheese, and Sausage Sandwich and it just tasted like plastic. My wife's hummus and tomatoes tasted like plastic also. I don't know if they cook their food in plastic but that's all I could taste. My Butter Pecan Iced Coffee was so sweet also! I could literally crunch on all the sugar they put in there. Very dissatisfied with their service and products. read more

This place is very consistent at screwing up orders. Then when you go back the next day (Since I can't go back right away because I'm already at work) and let them know they look at you like, "Too bad". They don't respond and they don't offer to make it right. Manager needs terminated and owner needs to pay better attention to this store. read more

Just another poorly run Dunkin franchise. Took 20 mins to get a coffee and 2 donuts. Front doors locked because they can't open because no one comes to work when they are scheduled and they work lean. Same crap Same franchise read more

Horrible service. Manager (McKenzie?)) on her cell phone gossiping versus taking our order. Rude. Didn't even acknowledge us when we walked in. Worst Dunkin ever. read more

The service here is terrible. Employees seem like they don't want to work. Food is decent. Will not be coming back to this Dunkin.

Incredibly disappointed in the service my husband and I received today. I placed a mobile order for two avocado toasts, two green teas and two chicken and pepper wraps. I was not notified over the app, but when we got there to pick up our order, we were told that they did not have the chicken and pepper wraps. They informed me that I could replace with other menu items. We chose a kolache and an egg muffin. Which are both significantly cheaper than the chicken wraps. I then asked the cashier if they would refund the difference and they said no and asked why would they. I said because the items I chose are like $5 together whereas the two wraps together were almost $12. They still said no. We decided to just get the refund instead, and the employee scoffed, rolled her eyes and then began laughing with another coworker. Extremely unpleasant, unprofessional and all around a terrible experience. So incredibly sick and tired at the lack of customer service nowadays. And this dunkin and it's employees are the prime example of this. Note: this employee was working 9/10/23 at 10:15am. White, dirty blonde, blue eyes. She was a b*tch read more

This place is amazing! The staff is so nice and always helpful and have great mi Ds to help choose smoothies. Tyler Brooks is an amazing worker who never fails to make my day better! I love the coffee here and the lobby is always clean and comfortable to be in! Thanks y'all!! read more

Disappointing. Do not go in to pick out donuts. They will clear 20 cars on drive through before they help you. I guess it helps to be the staff friends because they helped four people that came after me as I waited for me order. Got a refund. You can get so many donuts so many other places. read more

They made half my order and let my coffee get cold and sit there. Everyone who came after me got served. They had to toss my coffee and start over. The cashier gave me attitude on my polite request. Food and coffee were good. I will not be back. read more

If I could leave less than 1 star I would they always have inside closed bc they never have enough employees bc poorly run, people overworked and quit. Then you wait 25 minutes at drive thru for coffees (mind you I never spend below $20 on the family) and they steadily get something wrong. Then they have the lobby/inside closed for business. You try to nicely get their attention from the window, they ignore you then told the poor new girl at the drive thru to have me go through drive thru again. Oh no, I had them get the manager who was less than pleasant. Needless to say Starbucks will be getting my business from now on.....shame on the way this location is run does a disservice to the Dunkin franchise. This review is not from 1 or 2 visits because everyplace has a bad day. Management or franchise needs to step in! read more

Keep driving to the next Dunkin'/coffee shop. Prices here are inflated for no reason, the drinks don't taste better, the drive thru line time takes awfully long and the service is meh. Definitely don't recommend this location. read more

Since opening we have been going to this place. Today our the order taker had an attitude. Time stamp: 11:18 am. We ordered our usual iced coffee caramel swirl with cream and sugar. She repeated "with cream and sugar large". But I had a feeling she missed something. We confirmed it at the window and her response was "oh you didn't say caramel" ‍. Well there goes a bad taste. Coffee was not the usual mix. read more

We were excited to try the new DD a few days ago. Drove up around 10 am and they were out of most varieties of donuts and sold out of the munchkin (donut holes). Tried them a second time today and the same thing, little to no selection available. I would understand if it were an hour until closing time. You would expect them to have most if not all options available to customers but they are poorly managed currently and are not capable of serving the customers at this point. We will try again in a week or so and hopefully things are better. I'll update the review when we go back. read more

My husband has gone inside twice to order, and was either ignored or treated rudely. The one donut he ordered was shoved in a bag w/out regard for the icing, which ended up stuck on the inside of the bag. It's a donut shop! Surely there's a better way to serve these up! read more

I just ordered a vanilla latte and avocado toast. Normally, they ask you if you want bacon and/or tomatoes. I had to ask them to add it when I got to the window and it's like they just put a pinch of bacon. Normally, it's toasted, this time it was not. The vanilla latte was only half full. Just these 2 items were over $8. read more

Don't go here if you are in a rush. I dorm know why they have a drive thru. Waited no 40 min in line to get to the speaker to be told we will be with you shortly. Wasted 45 min of my morning commute. If you cant run a business close your doors and give otters an opportunity read more

Absolutely the worst customer service especially if you go inside. Employees have no motivation to be effective or friendly.

the service was very bad they were very unfriendly the coffee tasted very bad it seemed that it had no sugar or anything just very strong coffee. they told us they didn't have sprinkles or chocolate for their donuts i won't go to a dunkin' donuts again read more

This place has amazing customer service and the food gets out quick and easy and it is all made correctly

Just like every other eating establishment they are having a hard time finding staff, but they do their best and I live the coffee, food, and service. read more

Horrible place waited for 15 minutes to the drive thru . Mess up my order went inside to get my money refund . I waited again for another 5 min and no one approached me. Look like all the employees hated each other . Customer service is the worst & poor . Will never return again read more

I'm very disappointed. The young lady did not secure the top on my coffee and it spilled all over me and on the inside And outside of my car. I did not have time to change before I went to my substitute duty. I'm trying to reach them to help the next person to be mindful of a top that was not secure and a waste of $4.09. read more

Thank you for my morning dose of humble pie with my donuts, Dunkin'. Take too long choosing your donuts & the ladies here will chastise you for it. I had to get up way too early this morning & on my way home, I stopped for a few donuts for my crew at home. Trying to remember who wants what, I admittedly took longer than usual, but when I stumbled on my last donut choice, the girl on the other end asked if she could please choose the donut for me & I could hear the others laughing in the background. She chose a crappy donut, btw. And no receipt even offered! read more