They really don't deserve that star! The staff was terrible with the exception of two people.

Recently, I visited Dunkin and my iced coffee was made incorrectly. I asked a young lady with a bun working the window if she could fix it, and she immediately helped me with a positive attitude. Every time I come through and she is working, she is friendly, welcoming, and uplifting. She consistently provides excellent customer service and is one of the main reasons I enjoy visiting this location. Employees like her deserve recognition for their professionalism and kindness.Unfortunately, I have also witnessed behavior from another crew member that was concerning. On one occasion, I overheard her speaking sharply to the employee who was helping me, telling her she needed to decide whether she was working the window or making drinks. On another visit, I heard her raise her voice at a male coworker and say, "You don't tell me what to do, I tell you what to do."I understand that stressful days happen, especially in a busy restaurant environment, but these interactions came across as disrespectful and created an uncomfortable atmosphere. I wanted to share this feedback because the employee who helped me consistently demonstrates the kind of customer service and teamwork that reflects well on your store. read more

The workers will do everything but work . You will wait forever just for your food even if it's an online order . Suggest you skip this place. read more

Maybe if they listen to what I have to say in the drive-through when I specify original donuts, they gave me a sorted donuts. I specified that I wanted a croissant egg and sausage. I got a croissant with egg. I just need them to do better on their order, Stew to drive-through. read more

Sausage egg and cheese croissant was very good but the orange pineapple Refresher was complete garbage. Tasted like something children would mix up in the kitchen while making a mess. Please take it back to the drawing board. read more

Went to Dunkin' Donuts this morning. I love me some Dunkin' Donuts. But why do you work there fixing coffee and you have no idea how to fix it? I used my points to get a free ice coffee and I like my coffee sweet and a lot of flavor. I specified how many shots of creamer and caramel flavor I wanted and the coffee was nasty. You can't tell when someone has fixed your coffee correctly and wasn't rushed because all of my shots were not put in it. I go to this location often and I know what my iced coffee is supposed to taste like and that mess was way off. I had to go to work so I didn't have time to go back and have them correct it. Very disappointed I wasted my points on that mess. read more

The day shift works very hard and strives to make the orders right and customers happy. The store stays busy because of them. Happy customers read more

9/10 times I come to this location they don't make my order right. It's a cold brew with sweet cold foam. It's pretty straight forward but they never but the cold foam. Today I got the same thing and when I asked for it to be added she had me open up the top of the overfilling cup, spill all over myself then proceeds to tell me to "drink some" so there's room for the cold foam. Like what ?? I'm going back to the one in Fayetteville they never get it wrong. read more

extremely slow! takes forever for 2 wraps and a coffee. there was a really long line behind us.

DO NOT EAT HERE. Infested with Ants Roaches and Flies. their score shows 100 but they fabricate things in store to pass health inspection. OVER CHARGE YOU, & serve people tarnished food. ie molded bread & food retrieve from dumpsters . this place should be investigated and or shut down read more

Dunkin' - Flies inside ice cream cooler - Donuts Near Me - Riverdale, Georgia

Jordan served me and did a great job. Everyone seemed to be diligent & pleasant in their tasks and polite. Cold brew -excellent! Everything bagel toasted with plain cream cheese-excellent. I'm a tough critic -keep up the great work guys! read more

This used to be my favorite location however the new staff SUCKS & customer service is a thing of the past. No need to place a mobile order, it won't be made until they see you and they still won't place it out. You have to ask for your prepaid food. The weekend crew is just pathetic. HORRIBLE LOCATION. Go to Tara Blvd or hapeville. Don't waste your time or money here!! read more

This location SUCKS since change in management!!!! I have been purchasing Cappy Blasts at Baskin Robbins-Dunkin Donuts for more than 10 years, at all Baskin Robbins throughout the country. The past 2 years I have lived in Fayetteville, GA and the closest BR to me is Riverdale, GA. I have always received great service there until recent management changes (within the past 3 months). I have been to this location several times at different times of the day and told that it is too early to make a Cappy Blast, or to come back an hour later or that they did not have enough staff to make The Blast. Blasts are on sale now and ice cream is ALWAYS in the store, however management and staff at this store always have a reason to turn you away. Is this common BR practice now, to turn away customers? Is there a certain time that our money is more acceptable than others? read more

I stopped in for breakfast on Easter Sunday . Their staff was nice and attentive . My iced coffee was great just right however my sandwiches bacon egg n cheese and egg n cheese on a croissant were both cold & hard . It wasn't busy that day so I am not sure if they had it pre made or what . I was disappointed and wanted to go back to complain but it was Easter Sunday and decided not too . Overall I would give them another chance or maybe try another location close by . read more

Stopped by to get my .99 refill with my Atlanta United Cup.1 car in drive thru this should be quick..NO. not sure what all tgey ordered but it took forever and I was unable to go around to go inside. My drink iced coffee...Hazelnut Swirl was Good. The service here had gotten slow. I went inside this location 2 weeks prior to get Ice cream fron the Bask in Robbins side. They lady act like she didn't know how to scoop ice cream into a pint cup. REALLY. she asked for assistance from the other worker she walked her through what to do..but she still struggled. Meanwhile the store is filling with customers..i think that made her more anxious and nervous. I was given 2 doughnuts for my wait. Thank you. I will give them another chance. In the past service has always been on point. More training of the employees and they should be fine. read more

I was running an errand for work to Fayetteville from downtown and was hoping to find a DD on my way. When I got about 2 miles away I placed an order on the mobile app for my beverage and chose drive thru. There was a line when I pulled up but it moved quickly. My drink was made properly, the employee was friendly so overall no complaints from me! read more

Absolutely TERRIBLE! I took my elderly mother the last week and there was a truck with a few young people blocking up the front entrance. An employee (girl) was outside hanging outside with her friends! My mother and I had to practically step over these folks. When I asked for a manager they said she was gone for the day. I will not be returning to this location! #ghetto read more

Dunkin' - the reflection of a man in a rear view mirror - Donuts Near Me - Riverdale, Georgia

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There are two different crews at this Dunkin' Donuts, and they could not be more different than night and day. The morning crew are polite, helpful, efficient, and almost always on point. The staff are friendly, and the drive-thru line, which is almost packed, moves pretty quickly. Then there's the late afternoon/night crew. They are rude, unhelpful, unmotivated, and inefficient. They operate under the illusion that they should be paid to socialize with each other and the friends that stop by to see them. They reluctantly take your order, because they are not being paid to actually work...right. Here's an example of what you can expect if you go to this Dunkin Donuts after the morning crew leaves. My sister and I went in to buy a delicious ice cream cake for our birthday. We only see one person at a register, a young lady on the Dunkin Donuts side. We walk up to her register. She mumbles something and just walks off. So my sister and I go to the Baskin Robbins side. We have to wait for a while before someone comes to the register. Eventually a guy who moves so slow and mumbles because, after all, he might be just a little bit high, comes to the register. He spends minutes on the register trying to ring up one cake; so he's not being trained properly, or he might be too inebriated to work, not sure which one. He eventually gets the manager's help. She reluctantly comes over and tells him how to ring us out. He finally gets the job done, and we have been waiting in the DD/BR for almost ten minutes (no other customers inside) to get one cake rung out. When he is finally finished, he does not offer to add Happy Birthday or anything else to our cake. We just want to leave at this point, so we don't insist on it. Not sure if this crew is just incompetent, unintelligent, unmotivated, or just reluctant to wait on white customers. Either way, they are toxic to this business. Overall, I am giving this store 3 stars because the morning crew are consistently excellent, and frankly the only reason I return to this restaurant. read more

I have become extremely disappointed in this location on 85 Hwy. For the second time, I have been cheated with money incorrectly and maliciously charged to my card. The first time I let it slide, however I considered it just downright disrespectful this time. I have been making purchases from this location for a long time, so this new management is a big disappointment. Using my mobile app, I used the offer of making a purchase and getting a free medium iced coffee. At the window, I was given my coffee and when I asked for the snacking bacon that I ordered with it, I was told that they no longer sell snacking bacon. When I complained that my debit card had been charged, I was told that I should figure out how to get it refunded on the app. I was also informed that a manager was not on the premises when I asked for one. I am truly disappointed in this location and will not recommend this location to anyone at this point. read more

Went this morning with my family. The staff was really polite and the store was clean. We ordered 3 breakfast meals to go - two with sandwiches and one with donuts. It took over 20 minutes for our food to be ready - there was clear confusion in the kitchen and they had to ask us to confirm out order multiple times. Other people were brining there orders back in because they were wrong and it just added to the confusion. When our meal was finally ready they forgot the hash browns and when they got them there were 4 in the bag. It wasn't even worth it to say anything. Maybe today was an off day but I would only go again if I had a lot of time. read more

I dont understand how you dont have anymore donuts at 8:30 pm when yall close at 9pm. This tells me one of yall arent doing your job. I was real disappointed read more

Tonight was the worst service which I was shocked because usually the staff is very friendly. I went to drive through I was the last customer before closing. The lady at the drive thru that was on the speaker was rude and trying to rush me on placing my order. I ordered a large cold brew vanilla extra light and sweet, but she put so much sugar in there that I could not even drink it all the sigar which was 3 tablespoons of sugar waa settled at the bottom and I drank maybe a few large sips and had to pullover to throw up. Also she failed to provide me a receipt her attitude was piss poor and whoever made the drinks needs to be retrained. Never returning and will post same review on Google, Facebook, IG and Twitter #southsideservicesucks read more

Around 2:30 pm the associates were using too much profanity in their conversations. I had to listen to "what the f***", "s***", "n*****" and "b****". One of them even called a customer a b**** after she had left the shop. The only thing enjoyable was my White Chocolate Latte, it was great. But my Santa Donut tasted like it was more than three days old. read more

Service used to be good now it sucks. Asked for one thing received another and the cashiers are super slow and quite rude. Reviews from a few years back are good because they used to have better employees but now it seems they hire anybody. read more

Employees to busy playing around. I ordered one thing and got something totally different. Unprofessional and shitty attitudes!

They only get two stars for because but the attitude of its worker the store looks clean, but the attitude of of its workers make it one nasty place to eat, I advise if you have an option please go somewhere else and save yourself the dissatisfaction of poor customer service read more

I stop here often and the owner has everything on point! They are nice, fast and accurate with your order. Sam is friendly and likes building relationships within the community. The only reason I took a star is because sometimes my coffee would be inconsistent depending on who made it!! Stop by... read more

Yesterday, 4/9/15 I went to this store...mind I frequent this store a great deal until! I tried to order 1 dozen donuts last night...the server dropped one of the donuts on the floor, it's what happened after...after picking up and throwing out the donut, continued to use the same paper that dragged on the floor to get the donut up off the floor to put more donuts in the box being sold to me. When I asked her if she was serious, she crushed up the paper and threw it in the box, that I was to purchase. One of the owners/managers happened over to the donut area...I told him what happened and commented that the 3 double chocolate donuts already in the box should not be sold to anyone! He did NOT even acknowledge me but rather took the dirty paper out of the box and replace it with the already contaminated donuts. I told them that was very unsanitary, left and sat in my vehicle for a few minutes watching as they put those donuts out of the box BACK on the shelve with other donuts!!! Disappointed and disgusted over such a blatant act in front of a customer. read more