Sammy and her team are great! I drive (and will continue to) past 2 other Dunkins just to eat here! The service is great and the employees are always friendly. Food is hot!!! Donuts are always fresh. Coffee tastes great too I eat here all the time and it's always the same great service! read more

This Dunkin Doughnuts is without a doubt the worst one they have and that includes different states I have traveled in. On several occasions they have been out of doughnuts early in the morning. This morning was no exception, we thought since it was 10 am and a Sunday morning.. we might stand a chance. However, there were hardly no doughnuts and no munchkins but a few. This time I asked the young lady working the counter about the lack of doughnuts, as did another customer and she was very rude and let me know loudly and with an attitude that they were short staffed. When I let her know I was a customer sharing an opinion, and sharing it nicely, her attitude went from bad to worse. There were 5 people working at that moment , how that is short staffed is beyond me. A very nice African American young lady was also working the counter and she tried to help us. Truly wish I had gotten the worker with such an attitude's name. Brown hair pulled back and thin. Avoid her when possible! She also was rude to another customer asking the same questions. However, that customer also ended up being rude. Was quite the fiasco. Save yourself the trip and don't go to this location if you want more then 3 selections and it's after 9 am. read more

Worst attitude. Very few places I've had employees roll eyes at me like here. Slow, indifferent, snarky. Plus, asked for sausage egg sandwich. Egg was cold, and no sausage. Epic fail all around. read more

I ordered a bagel and coffee. First they made me the completely wrong sugary drink. All I ordered was iced coffee and skim milk. Then after having them fix it (it was still terrible, but at this point I was late to work), I got in my car to leave. In the car I pulled out my bagel and they somehow managed to mess up that order too. All in all, I was late to work, had nothing to eat or drink, and lost $10. Never going back to this location, or any Dunkin for that matter. read more

This place is too awful to be real. I've worked in restaurants for many years and you really have to go out of your way to provide customer service this bad. I like Dunkin's food but every time I come here my order gets messed up, or I wait in the drive thru for 30 minutes then half the stuff I want to order is out. (No one ever says sorry). It's always something. Everyone that works here looks high and like they don't shower. This has to be an ongoing episode of Boiling Points or something. How they got this many grimy braindead weirdos to apply for the same job I don't know lol. read more

The last three times we have been they were out of hash browns, not serving X anymore, and today they were not serving any hot food all together. The guy gave me a rock hard donut and watered down "smoothie" and forgot my coffee. Under new management? They used to always be consistent and convenient. read more

This place is getting worse, need better management. Long wait on taking orders and long wait for foods. But this is the closest DD on Midlothian read more

This was the filthiest Dunkin' donuts I have ever seen! The floor at the cash register was sticky, there was powdered sugar all over the checkout counter and the floor behind the counter was visibly soiled. My visit was at 10:30 in the morning, well after any "morning rush" had passed and there seemed to be more employees than customers in the store. I suppose the ability to rely on drive up service makes in-store cleanliness optional. I had always heard the DD put a premium on franchisee training. Maybe this guys manual missed a chapter. read more

I've been waiting in line at the drive thru for over ten minutes and they aren't even that busy.... I asked them if I could order and they said "you can order when we're ready ma'am ." Then when they finally came on and I ordered they asked me something about cream in my coffee. I literally was here yesterday and ordered the same thing and they didn't ask me that so I told them I don't know. They have been nothing but slow and rude read more

Every time I come here the customer service is terrible. There is no multitasking or prioritizing among the employees. A simple order on a slow day will take FOREVER. Never any apologies. I will never go back to this location. read more

This location is actually the worst of any I've been to. Their drive thru is down a lot, employees complaining that other employees didn't show up. They never have menu items like plain bagels or croissants and they are always out of random things that should be stocked. They participate in in -app ordering yet they don't start the order until you get there so it defeats the purpose. You end up waiting 10 min anyway. read more

Many of times I have gone through the drive thru to pick up a few muchkins for my little ones. Today was like any normal day till I started to place the order. I asked what flavors of muchkins they had today and the associate told me I'm sorry the drive thru was closed, but I could come inside to make an order. I first responded back with I have two younger children with me and one was sleeping I'm sorry, but I'm not dragging them inside and could I just place the order here!!? The associate didn't say anything else. I drove off very frustrated and with a mad upset 6yo in the back. She couldn't understanding why ALL the times before we had gone through the drive thru and had no problems before. I ended up calling another location to verify they had the muchkins my daughter eats and then drove 10mins inout of my way and another 10mins back home. I was so frustrated at the whole thing, but had promised her donuts for a snack earlier. #dunkindonuts read more

Literally mess up my order every time in some way, shape, or form. No sense of urgency. Employees seem confused at all times. It's just odd

I had a very different experience than most everyone else......but mine has to do w// great customer service. I wanted a chocolate donut w/ yeah, you know if you read my reviews, I love chocolate, soooo I wanted chocolate icing on it....they were sold out. It was late in the day. The young man behind the counter recommended he'd put chocolate icing on the donut. I ordered 4 to go. As I was leaving I though....coffee! I quickly ordered a small to go....he recommended to me I could have a large coffee for the same price....duh me!!! So, you don't always have to 100% in stock to get a really good review from me. Reg, the employee, if you ever read this or anyone from DD, this is a review about terrific customer service. I would have NOT bought even one donut nor coffee. Ah, yes, double chocolate donuts. read more

Have been going here to get coffee. I LOVE that it has a drive thru. Every time I have been there have been short lines and I've never had to wait long. The mocha iced coffee is delicious and their service has always been on point. I prefer this over Starbucks! read more

this is the worst location ever, only have about 2 people working each time or 1 and the line never moves and they take forever. currently typing this as i've been waiting in the drive thru line for 15 minutes. read more

Tysean was awesome! Waited for me and helped out so much. Will be coming back to this place for sure!!

Ricky & Sam were beyond helpful and kind and make me want to come back to this location every time! I will definitely recommend to friends and family. And not only did my drink taste delicious, but it looked amazing too. Thanks guys! read more

Dunkin' - Check out that drizzle - Donuts Near Me - Richmond, Virginia

Last week I went through the drive-thru to get iced coffee. I waited forever and there was just one car in front of me. When I got to the window I realized that there was just one person working. The poor kid was handling inside and drive-thru. His co-worker was outside, sitting under a tree reading his phone. Not to begrudge someone taking a break but there should never be just one person working. My order was incorrect so I parked and went inside. The kid was so nice but deluged with customers. So I go back yesterday for an iced coffee. (I guess you can tell that I like their iced coffee) I had one person in front of me at the drive-thru. When my turn came to order, no one ever came on the speaker. I waited several minutes and decided to pull up to the window. The female worker was hanging out of the window having a personal conversation with the male in the car. I literally waited five minutes and she never attempted to take my order. I tried calling DD Corporate to report the situation. The wait time was over 30 minutes so I hung up. I did not call the store because the employee in question would probably have answered the phone. This store continually has personnel problems. It is such a shame because DD has good products and the location is great. read more

This was a great location to get food (e.g. coffee, munchkins, bagels) for customer events! Customers love the options and the food! I've done this a number of times and will continue to do so.... and the iced coffee is wonderful as well. read more

I'm not sure what happened with everyone else, but every time I go there I always go in to order and everything runs smoothly. The workers are nice and make suggestions once in a while. The donuts seem to be consistent when I get them read more

To the people who have had bad experiences, call corporate office! The owners are the ones at fault. All they care about is their money. They forced the manager to order less product on the truck especially the product that was most popular! That is why they keep running out of product. Also, the owners will hire anyone off of the street and don't train them. They hire incompetent people. That is also why it's slow and it's dirty. They need new owners who care about the customers. They don't ever want to change anything because they are stubborn about their money. They clearly don't know how to run a business. I'm surprised they still own that place. Everyone is right. They need to shut down until they have someone who actually knows how to run a business. Call corporate and get new owners! read more

Zero stars if the app would allow it. My wife picked us up drinks around 11:30am 2/19. Mocha coolata was ordered and had to be remade because it didn't look right. After already being remade, I tried the drink only to throw it away. Never seen a coolata with that color. It tasted like water. Basically liquid around the outside and chunks of ice in the middle. It seems the past couple trips to this Dunkin have resulted in a waste of money. The only reason we continue to try is due to proximity. We will not be going back. The iced coffee is terrible as well. Always request it to be remade. read more

Dunkin' - Donuts Near Me - Richmond, Virginia

I have always had great service here. Might be a bit slow but always tastes goo and is right.

Wow, just wow. I had a few dollars left on my DD card, and I thought I'd treat myself to a little frozen coffee yesterday. I pulled up to the drive thru and there was only one person in front of me...I must have waited for 10 minutes before I decided to drive around and just go in the store. So I went in, there were two people in line ahead of me. 5 or 6 employees behind the counter, mind you -- 2 of them just standing around talking to each other. The first person in line got waited on, then the employee at the counter left, and never came back. I thought, "screw this," and left. But then I thought, well I have money on my card; I might as well use it and then be done with DD forever. So back to the drive thru I went. Got my order taken, but the girl who took my order kept repeating it back to me wrong. I told her to just forget it and cancel the whole thing. Drove home coffee-less and aggravated. read more

Awful location. It really irks me that I pay for cream cheese and there is literally nothing on the bagel. Also it seems like the employees there cannot tell the difference between regular roast and dark. Nice people, but same consistent issue every single time. I wish there was another Dunkin closer. read more

Yesterday we could not make sandwiches and had very few donuts at 7:45am today drive thru closed This location going down hill very fast

This DD is TERRIBLE. Always slow, none of the workers have any idea what's going on or how to do their job properly. I waited 15 minutes for a medium sized ice coffee and a sausage, egg and cheese croissant. When it was brought out to me, it was by someone in plain street clothes (weird). He didn't greet me at my car window he just stood there and it took me by surprise because I wasn't paying attention. Presentation is just awful at this DD. Only go to this one if you have the patience to deal with their screw ups. Whoever manages this place needs to get it together. read more

This place is awful. Waited 20 minutes as the line grew inside while the person at the drive thru argued to get an extra 20 cents off their order. It's Dunkin Donuts, not a 5 star restaurant! Finally the guy who was hiding in the back came out to grudgingly help. No apology for the wait, no thank you at the end of the transaction. Maybe he was mad I didn't leave a tip. Here's a tip, rudeness causes loss of customers, not additional income! read more

The rudest staff EVER! Wouldn't return if they gave me the stuff for free. Always gets my order wrong and then acts like it's MY FAULT, seriously what is wrong with this place??!!! read more

This location is awful. They're incredibly slow, never get things right, forget things in orders, dont have a clue what they're doing and don't seem to care. The only reason I continue to give them business is because they're the only DD in the area and I prefer DD coffee over anywhere else. That's probably the only reason they stay in business. read more

When drivethru takes longer than walking inside, there's definite issues. I wish I could say I am exaggerating but unfortunately I'm not. 20 minutes from queuing up to receiving my order. I ordered a small coffee and a cinnamon raisin bagel with butter. Finally got to the window and paid. At this point, 15minutes in. Got my coffee but bagel wasn't ready yet?! Asked me to pull forward and wait...and wait...and wait. Employee came out and handed me my bagel. Spider sense tingled, pulled over and checked the bagel. Yup, plain bagel. Back inside we go where I proceeded to wait for the correct order. What sucks the most is that this isn't the first time that something like this happens. See a bunch of new faces every so often. So I get that training new people can be time consuming, learning, growing pains. I get that. But this isn't fucking rocket science. So I am at their mercy since the wife likes d&d and it is conveniently located to her work. read more

amazing service they didn't have the donut i wanted so she i'll make it for you right now and she also recommended a donut that tasted so delicious i'll be coming back here again for more donuts read more

Worst Dunkin' Donuts I have ever been. The staff is rude, unprofessional and slow. After you are done waiting an unreasonable amount of time while being ignored or spoke down to, you get the surprise, after driving away, of an order you didn't even place. If you do dare to visit this place make sure to check your order before you leave.. read more

Law Enforcement Friendly! Polite employees who welcome Police Officers and show great costumer service to everyone.

Terrible! I love dunkin donuts so I gave them multiple chances... Out 8 times they mest up my order 6.... And this location has terribly rude employees! On several occasion I've waited more than 5 minutes before even being acknowledged.... Go elsewhere this locations is awful read more

Just had a delicious bacon egg and cheese bagel prepared by some really friendly staff. I had no idea they opened at 5 AM.

Sam and GiGi are the best. Even if they don't have what we want in stock they still make sure we are taken care of. Highly recommended to come here for the best breakfast and donuts in town!! read more

Love the drive thru convenience, The young staff always seems a bit unsure but other than that this place is fine and the donuts are always fresh read more

Just stopped by with my kids after a dance function. The worst end to a night ever, the sole worker was rude, unprofessional and had zero interest in anything. A horrendous attitude and should not be employed in customer service. Dunkin' Donuts just lost another customer. Would never return. read more