TERRIBLE LOCATION, first off I was in the mood a croissant sandwich this morning since I seen it being advertised lately and I was they were completely out. 2nd I figured I would just order some donut bites "munchkin donuts" whatever they call it and the cashier puts all my cash and change on the counter and just wipes it towards me , making a mess of it instead of simply handing me my change. And FINALLY they didnt give 5 of my bites!!! . Nobody seems to know what's going in here and no organization to how whom ever paid should be next to get their donuts, the worker helped 2 people before helping me when I was next!! Awful Awful Awful read more

Katie is such a sweet heart. Got some donuts holes but the service is what keeps me comin back. Thanks Katie!

Please watch your tone and how you speak to people. Chastising me in drive thru because I didn't announce myself at the speaker box for a mobile order, doesn't sit well. I can appreciate the rules and someone explaining them but not berating me as though I made your whole day horrible. NEVER going back, plenty of donut places to patronize!! read more

They have bad reviews because they are kind of slow however I come every weekend and they're always nice and my coffee and donuts are always good so that's all I need read more

Every time I go thru the Drive-thru they don't seem to have what I want but the donuts are always good no matter what I order. The service is hit or miss, Sometime Good, sometimes not. The breakfast sandwiches I've ordered haven't been very good...it's kind of hard to mess up an english muffin sausage w/egg sandwich, isn't it? Their iced drinks are too sweet. read more

So sad when a trusted brand can go so wrong when franchising or hiring managers for their locations. Can't say that anyone wants to be greeted like I was this morning: Me: how are you this morning? DD employee: to be honest pretty crappy Me: why is that? DD employee: I am sick as a dog. Surprised the manager even wants me handling food. Me:.....should I even get donuts then. Maybe someone else can handle my donuts. This goes on with me watching the DD employee touching every possible thing in the restaurant including coffee lids where people put their lips...no gloves....and it quickly got me downsizing my order to not include a coffee. Dunkin Donuts.....what is wrong with this picture. For the manager of this location, have some pride in what you do. read more

This is THE worst DD I've ever been to. Sadly, I gave them a hundred chances. I was going there for breakfast for months thinking it was the closest one. I would pay $8-$9 at least 3-4 days a week. I'd order the same thing and for months, at least 1 out of every 3 times, they got it wrong or burnt my croissant sandwich. Most days, my hash browns were soggy. Today was the last time I will ever drive through that DD. I pulled up to the speaker and the lady told me the oven was broken. I then looked up the next close-by DD and saw that the one on Smoky Hill was actually .3 of a mile closer to me. What a DIFFERENCE! Not only did they actually get it right, it was delicious! I will now give them my $30-$40 a week. If I have to blame anyone for the Parker DD issues, I'd say management. read more

The coworkers are completely distracted and have Airpods in their ears. Rushed my Mom to order. Not pleasant. Poor customer service. Almost like they looked down on us. WILL NEVER GO TO THIS LOCATION! read more

I grew up on DD coffee back east, I even supported corporate when they were on Wang Lab's computer hardware back in the early eighties. Sad to see how far this chain has fallen. I question how much coffee is being used in the brewing process because it's so weak. I really don't believe I will I will visit this establishment again. Really a shame. read more

Not impressed. Went through the drive-thru, asked for 6 glazed and 6 chocolate, nothing else. Clerk was friendly, but handed me 6 chocolate with a crap ton of sprinkles. and then looks at me like it's a super burden to change it out. Kept them, but will NOT be back. Many other local donut places with much better attention to detail. read more

$25 for a dozen donuts and 25 munchkins??? I think I got ripped off. There are no prices for the donuts posted at this place. Be careful! I read more

The donuts are good but they were out of most things on a Saturday morning. They were also out of some coffee flavors. It's as if they don't know they will have customers visiting the store! This was our last time buying donuts here. read more

The customer service at this location is not good. I once watched the manager yell at a trainee because they let a customer look at what donuts they had left (because they were out of most of them) and then they rang them up, which is out of the standard order process. We get coffee grounds in our coffee MOST of the time. Today they were out of several types of donuts and coffee choices, (seasonal flavors gone two weeks before Christmas, no glazed donut holes and 9am on a Sunday) and gave me an order of munchkins piled on top of other donuts in one bag. Which completely destroyed the donuts. I asked for new ones and they were completely inconvenienced. They are out of coffee cups all the time and once got mad at me when I ordered a medium coffee and asked them to just pour a medium coffee in to a large cup. It is clear that whoever is in charge of this store is not planning/ordering materials properly for the volume of the store and the young workers have terrible morale and are therefore rude to the costumers. I like the products, but this place is being mismanaged. read more

Went today through the drive thru at around 7:45 am. The person who took our order and payment was so rude!!! Her whole attitude was just so poor. She was a blonde girl with shoulder length hair. I really wish I would've gotten her name before I call the store to talk to somebody. I was nothing but polite while she was taking our order then had a nasty remark when she asked what our first drink was. I didn't understand and repeated my second drink which got the rude response of "I know. That was the SECOND drink what was your FIRST drink". Oh and even after repeating I still got an iced drink when I asked for hot! There's really no excuse for such poor customer service. After seeing some of the other reviews I wouldn't be surprised if they had the same girl I did. read more

I went to Dunkin' this morning and was greeted by two wonderful employees, Matt and Kaylin. Kaylin took my order and filled it quickly and efficiently answering my questions regarding the products. Both employees were busy but worked like a very good team. I know this is a hard time for all and I thank these two for starting off my day on a very good note. read more

This is not the best Dunkin Donuts I have ever been to, but it was fine for a quick stop with my kid for doughnut holes. Half of them tasted old and hard, but the ones that weren't tasted just like I would expect from Dunkin Donuts. It was a little bit of a disappointment but for $2 it was fine. The girl at the counter was friendly and quick. read more

I've gone through the drive thru twice now and have left with an order that was messed up both times. I clearly went through the drive thru for a reason so going into the store was a huge inconvenience especially since I had my infant in the car with me. I wont be going back for a while. read more

The worst Dunkin' I've ever been too. I was charged for an extra bagel, which was fine because they fixed it. Then they made me the wrong drink. Not once but twice. I just wanted what I ordered. Carmel latte. It's not that hard. They gave me a pumpkin one the first time. Then when I pointed out the mistake they made me a regular latte in a smaller size. Once again. Not what I ordered but the cashier was acting like I was the inconvenience so I won't be back to this location. read more

Stopped by today for a coffee and donut. Coffee was lukewarm and a stale inedible donut. By by Dunkin!

Having moved recently from the East coast where there's practically a dunkin on every corner, we were bummed to find there were none close to us until this one opened recently... pretty excited!! What a huge disappointment. The coffee and food seem to be pretty standard, no real complaints there but the experience... if I could do less than a star I would. You can't get in and out in under 15 min. The store layout is ABSOLUTELY TERRIBLE. They have more people working there then most full service restaurants but the way they take orders then funnel pick you into a corner is ridiculous... then you have to navigate out of the store thru what ends up being 2 lines of people waiting to order or pick up. The drive thru is just as awful.... slow as can be given how inefficient they are and once you pull in you're trapped... no getting out til the line clears, so make sure you have at least 20 min to get what you came for. Dunkin, you're an easy win but having come here multiple times just hoping it would get better, every visit proves to be a frustrating disappointment. read more

Went through the drive thru today. Had 2 little ones with me. Ordered 10 munchkins, received 20. Ordered a Coffee Cake muffin received a CORN muffin. Noticed the corn muffin in the drive thru so I asked for it to be changed to a coffee cake muffin (which they had already said they had). Got home and they had given me a PUMPKIN muffin. Seriously not that difficult. DO NOT RECOMMEND Dunkin drive thru at all! read more

Not sure why the reviews are so bad. We come here almost every Saturday and the team is so friendly. Our order is always right too. They have started putting a lot of ice in drinks so we started asking for less and it's been much better. This is definitely our favorite location. read more

Just had their pumpkin spice donut which was absolutely delicious! Their strawberry frosting is yummy too. Great & fast service!

I'm usually a big fan of Dunkin - mainly because of how good and creamy their hot chocolate is. However today was a disgrace. Not only was my hot chocolate awful (literally tasted like hot water with cleaning chemicals) but the 3 donuts I bought - the strawberry sprinkles for my 3yr old....the sprinkles were all in one spot of the donut around a quarter size....no where else - these visual things matter to 3 year olds. Then I ordered a custard filled donut with choc topping. Got custard filled but no choc topping - if they don't have that then let me know when I order - don't just give me whatever. Finally, 3 donuts and one custard filled....yet you or zero napkins in my bag? Very very poor service today. read more

I always love going here with my Lil' guy. The people at the drive thru are always super nice and the line is quick! The donuts are always amazing!! read more

Came here Saturday and the worst experience we have ever had. Messed up taking the order we asked for. Didn't even give us the correct items that they put into the order. Forgot 4 different items that we paid for and to top it all off, our food was cold. We reached out to management to let them know of this situation (because this has happened multiple times) and not even a Sorry email back. We were regulars that came multiple times a week but that's not going to happen any longer. read more

I love donuts...but unfortunately this location is poorly managed. I have been here multiple times because my kid likes to go here. Each time I have been here I have had to inquire about our coffee drinks because it is taking so long to make. The line inside the store backs up because they have 1 person on the register handling the inside customers and 3 people working the drive thru. My suggestion is to make it 2 and 2 and adjust as needed. The employees are hurried, stressed, and rude. I'd attribute this to a lack of organization and leadership. Whoever owns this location needs to step up and run their business. If they don't want to bother or don't have the time, then find someone who can handle it for them. I have decided not to go back again. There is a Starbucks up the street that can handle the people traffic at their location. read more

pulled up to order the female was very rude because I did not order right away . When I got to window I asked to talk to the manager and the rude female said she was the manager. I then asked for the name of her supervisor and she said she did not have one. Refused to give me the store number or tell me her name. This was on 03-25-2021 at about 2:30 P.M. I will never return to this place and that's to bad my family enjoys there donuts. read more

This location is so conveniently located for my morning commute to work so I go almost daily - 8/10 times my order is spot on. Coffee is hot and made as requested. But the other 2/10... they butcher my order. They'll forget syrups, creamer, give me a completely different order... etc. I understand they can get busy, but Boy, they struggle sometimes. Otherwise, the staff is usually very friendly and I leave mostly pleased with my order. read more

When this location originally opened I would order their Maple Bacon Cresant. It was loaded with bacon and one of my favorites. The last two times I have been there it was just awful. Maybe 2 tiny pieces and the cresant tasted like it was 2 days old. That along with the horribly dry doughnuts was enough. I understand one bad experience but I have never had a fresh doughnut there. Stale and dry. Not going back. read more

Was here this morning. . They were only selling donuts and coffee. And cash only. The employees were flustered and short with me. They had to "calculate" my order and then threw everything into one bag (I had different types of donuts so they smeared all over each other). Then to top it off they are "totally out" of their seasonal donuts. Will not be returning there. Save a trip and SKIP THIS LOCATION. read more

I've been at this location many times and every time I am either waiting for an on the go order to be ready or I get warm hot chocolate that taste like a mix added to milk. I just ordered an apple fritter on the go order to pick up in the store and they get the fritter and then somebody else says "no I need that for the drive through", and then tells me we're out. I said, well she already had it for me and her response was well they ordered it in the drive-through already. I said I ordered it on the go about five minutes ago. Then she says I can replace it with a cinnamon roll (which I don't like) because that's the only other up charged item I can offer you since Apple fritters cost more. Then she says I can give you a doughnut instead. I said isn't that not as expensive "well yes, but you don't like cinnamon rolls" she says. So instead of giving me two donuts for the price of my apple fritter, I got one and ripped off. Not interested in giving this location my money any more. I have had great service and products at all the other locations. Customer service was obviously not taught!! read more

The only reason they are getting one star instead of zero is because the lady takings the orders was very energetic.

First time I went, I ordered one of the scrambled egg bowls to go. Start driving away and realize the Bowl was still frozen in the center. Second time giving it a try today and the bacon egg cheese bagel was stale and gross. It tasted like it had been airing out all morning. Never again lol read more

Nice staff, fast service despite being busy. The breakfast sandwiches were ok, coffee is good, donuts are really good.

I ordered a Large Decaf iced coffee as I have to drink only decaf drinks. Right now I'm jittery, my hands are shaking & I can't focus. Either the server made it with regular OR the decaf machine was made with regular. PLEASE be careful with customers orders! read more

Today, I went to your store to buy two donuts and I was very disappointed. There was almost nothing of icing on the donuts and when I went back to complain, the person at front and the assistant manager started laughing at me. That was very disrespectful and unnecessary. read more

I used to go here all the time and it was amazing every single time then i stopped going and i go there sometimes but last time i went i tried there matcha and it tasted like straight up milk so gross, there coffe just dosnet taste the same anymore i can barley finish a coffe from there cause it's so bad read more

Everytime I'm in here it's a disaster. From the coffee, the hot chocolate, the donuts and most of all the service.

Worst Dunkin Donuts - hands down. I stopped by this morning with my daughter to pick up some donuts for her school. She is in DCSD and they could sure use some extra love right now. Pull up to the line at the drive thru and there are about five cars ahead of me. "No big deal," I think, lines like this tend to move pretty quickly in fast food places. Besides, it's donuts. It's 'grab and go.' How hard can it be? Wrong question to ask. The guy takes my order and now I'm stuck in line. There are four cars ahead of me. That's all. FIFTEEN MINUTES LATER, I'm finally at the window and realize what the hold up is. There are three people working. All teenagers. One guy is taking orders and he's doing nothing but that. There's one gal hustling her tail off. She's making frozen drinks, grabbing donuts, pouring coffee, you name it. Then ... there's another gal literally just STANDING THERE. For five whole minutes she just stands there with an empty box. There's a line of customers inside as well who aren't being helped. Then she casually says to the guy who took my order "what did you want?" He says (a bit curtly - but tooootally warranted) "a dozen assorted." She clearly doesn't care for his "tone" and protests in typical teenage fashion by physically pouting and huffing (still not retrieving anything). Now he addresses her with an APOLOGY for apparently "snapping" at her. She flippantly brushes his apology off and the whole place is now witness to this very unprofessional little "snit" of hers. Reminds me of the other person's review who mentions an employee stating how sick they were. Ugh. Who is MANAGING this place?! Finally I'm given my order and I'm off, with a line behind me that wrapped around the whole building!! My daughter is 5 minutes late for school and we will NOT be stopping here again. It's a great location and they could be doing well but it's going to fail miserably if they don't get some qualified PROFESSIONAL people working in there. Kudos to the young woman who was working her butt off by herself! I see you. P.S. I came here once before a few weeks ago and got a frozen coffee. It tasted like the coffee they used was four days old. I took two sips and threw the rest away. So their product isn't great either. ‍ read more