The employees are polite and friendly. They get the orders ready pretty quickly and I've never had an issue with any order being wrong. The negative of this location is when trying to order through the drive thru, the back of the building smells like urine. I'm assuming this location is a popular place for the homeless to relieve themselves. read more

Dunkin' - Ice Cream - Donuts Near Me - Palatka, Florida

Felt like it was an issue to even get service. Only one girl in there (out of 3 that I saw) was actually working (she was mopping the floors) and greeted me. The other two were just standing there and acted to bothered to even acknowledge me. When I sarcastically asked if I needed to walk thru the drive thru to get helped, one of the girls just standing there rolled her eyes and said no she could get my order started but she was in drive thru so couldn't ring me up. read more

How can 4 people be working waiting in only two customers and so spaced out they can't function. We ordered loaded hash browns and the guy could not squeeze the sauce out so kept leaving it and working on other orders (at a snails pace). I've never experienced anything like it! The music was so loud they couldn't hear the orders. Another girl Comes from the back and grabs her head and says "there's so much going on" - while the guy on the hot prep area continues to rub his nose. He then asks if we ordered sandwiches - we said "no, the hash browns" he then proceeded to try to squeeE the sauce out again and then too it to the back. Just very sketchy and odd and he was buggin out. Worst Dunkin Experience EVER! read more

Our munchkins were stale, ordered 10 munchkins. 5 glazed 5 chocolate. Got handed assorted munchkins and only 7??? In a ripped bag? Wild.

Quite possibly the worst breakfast I have ever tried to eat. Started with they didn't put our entire in the bag. Then instead of a bagel sandwich they put in a sourdough sandwich. My wife did order a sourdough sandwich but on both sandwiches one piece of bread was toasted and one was not. To top it off it tasted like the sandwich was laid onto a prep service just wiped with a cleaning solution. Our food was totally inedible. I would give them negative stars if I could. Terrible, terrible meal read more

I WANT to leave a good review so badly because this place gets so much hate. But after consistently having poor experiences over a 5 year span, I can't. I try to be understanding. But the fact is, 9 times out of 10 the people aren't very friendly, they make you feel like you're inconveniencing their day, I can NEVER get my full order, and there's always something out of stock. New menu items are added and I request them but they NEVER have them (like the iced lemon loafs and the chocolate chip bread). I've gone in before and ordered an iced latte at 3pm and upon arrival they said they had no coffee and wondered if I could pick something else. Other times they're out of cups for the proper size or they're out of oat milk or there's no more caramel sauce. Always. Something. I honestly only ever stop in when I'm desperate for a dunkin coffee and just want to go to what's closest. I know there are individuals working here that provide excellent customer service and make me feel like maybe I'll go back... but they are SO FEW and far in between. Mostly just high school kids just trying to make a paycheck & sadly they just don't care. Oh and don't EVER order donuts if it's past breakfast hours. I've done that and get there to be told "We dont have XYZ, what else would you like?" Then I'm a hassle because I ask "Well what DO you have?" As if it's so absurd to ask when I order a glazed donut and they say they don't have them People skills would go a long way read more

First time I've ever had a Dunkin' Donuts be out of glazed ! Terrible management and dirty old store read more

Ordered food and coffee online we drive all the way to the reid st location to be told their ovens are turned off and we even waited on the order before they let us know the ovens aren't on. I get it's Christmas eve but why are you guys allowing orders when you can't provide what's on the menu? We started going back after the remodel but back to east palatka because clearly you need new management at this location. read more

Out of most foods. Extremely slow staff. Just drive up the street to a different one honestly. read more

Keep driving - not a real Dunkin'- waited 15 minutes, paid and then were told they were out of 2 items orders, were given two breakfast sandwiches (1) burnt (1) iced cold. Gross. read more

Cold coffee workers complaining about people only ordering ice coffee I was informed to just get my wife French vanilla because "it taste the same as caramel anyways" read more

The bacon was burnt and I paid $1.79 for 6 quarter sized hash browns. Staff was okay but slow.

First time in this place. I ordered blueberry donuts and they don't have any. How in the hell the first thing in the morning and you don't have any blueberry donuts? Obviously now I have to wonder if they're going to have anything in stock that I want so there's no point in even stopping there anymore first and last time. read more

They messed up my mum and my coffees and put sugar in it when it's supposed to be liquid sugars. They made us two more drinks and still got it wrong and we calmly asked them to remake them and when they messed it up again my mum went inside and calmly asked why is there no cold foam and the guy starts yelling at her saying that it's supposed to be like that and it was cold foam when it was actually whip cream on it. Making her cry because why is this guy start screaming at her and they didn't even fix the drinks either and no one said anything to the guy or anything so my mum just walked out. Don't come here -100/10. Guy was so aggressive for no reason. read more

Horrible service. Waited at the drive through for 10 minutes only to get to the window to find they had not made my order. Sat around while they made my order listening to them complain about how the other shift had not shown up, and they were leaving at 4pm whether anyone was there or not. After complaining the employees walked away and left my order on the counter. I had to yell at an employee over her complaining to ask her to hand me my coffee. which she did, not before showing how much I was inconveniencing her. Thankfully at the end of it all the got my order wrong. read more

We visited this location at 6:30 pm in the drive through and ordered 2 medium vanilla iced coffee's and a med vanilla iced latte and was stopped at the latte, "the latte machine is broke" ok we will take a medium hot vanilla coffee with sugar and 2 plain bagels toasted and was stopped again "we aren't serving any hot food" I just paused and thought to myself ok does that mean NO donuts? I mean like what the heck? So what do you have? This location seems to continue to disappoint. So your hours are 5-9 but ok you don't serve hot food after 6:30? Who ever owns this location should really consider fixing there problems because this town loves coffee and donuts any time of the day. read more

This has to be the slowest Dunkin' Donuts on planet Earth. I've tried coming here three different times. The first time I waited 45 minutes to get through the line to finally get my donuts. The last two times I waited in line for 45 minutes and barely move two car lengths. The one time I did wait to get my order it took them 10 minutes to put six donuts in a box and swipe my credit card. This was after the 45 minute wait in the drive thru. Someone should fire the lot of them and find people that can do this job better. read more

Horrible don't go there even to use WiFi. My coffee smells like a burnt roast and tasted like it had anthrax in it. read more

Dunkin' - Coffee - Donuts Near Me - Palatka, Florida

This Dunkin is the slowest in the nation. We went thru the drive thru. We are currently not in a hurry so we decide to see how long it takes to get food. We are still in line for 22 mins already and we still have not ordered. read more

Drive thru: the person apparently was having trouble hearing, repeated my order incorrectly 3 times before finally getting it right. Got to the window, there were 4 others working, but the window guy got each of my 4 items 1 at a time...most places work as a team. Then he forgot an item...the screen showing my order was right in front of him. Last, my hot item was barely warm, like it had been made 20 minutes before and left to sit. I went to eat it about a minute after receiving it. Not going back.... read more

Went to Dunkin' this morning and got a coffee. Had to send it back at the window and it still wasn't right. Ordered a half dozen of halloween donuts, got them and they look like a 3 year old decorated them. Not to mention the "spider" donuts had no legs and the donut holes on top were cinnamon flavor (that I'm allergic too). This should be stated on the menu. $20 waisted. read more

I've gone to this location many times because it's the only one near me and I'm disappointed most of the time. Service is always slow, staff is always rude, and this morning I was just informed that I couldn't get a bagel because they weren't serving food yet, but then watched them making food for other people while at the window. I'm done with this location. I'll just get my coffee and breakfast somewhere else. I don't appreciate having to go into work without breakfast. read more

Donuts!!!!! Who doesn't like a fresh hot donut and cup of coffee. I love their tea also. Always taste fresh and only 99 cents. read more

Dunkin' - Sweet tea!!!! - Donuts Near Me - Palatka, Florida

This is the worst Dunkin I've ever been to. I've never had to stand in the lobby for 20 minutes (with only 2 other customers in the lobby) before my order was even taken. Between waiting to order and getting my food then leaving, my wait was well over 30 minutes. RIDICULOUS!!!!!! read more

The worst Dunkin I have ever been to. They got our entire order wrong, put chocolate in a vanilla chai and only creamer in a french vanilla iced latte. Burnt our food and the entire time our cashier was taking our order she was walking around not really paying attention, when she finally did pay attention, she was laying across the counter like she was at home. By far the worst disappointment ever. read more

Just stopped in at Dunkin' Donuts in Palatka and we were sorely disappointed. It took five minutes of waiting at the window in the drive-through for them to even acknowledge us and then another 15 minutes for them to a latte. The coffee was terrible and when the guy handed it to us at the window he asked if it tasted OK as though he was expecting something was wrong. It felt like Seth Rogan and James Franco were working behind the register and had just finished a blunt. We won't make this mistake again when passing through Palatka. read more

Let me start by saying I have lived in Palatka all my life, and as of writing this, I have been visiting this store frequently for over six months. Not by choice, mind you. They're the only ones that serve an okay iced latte with extra splenda that my mother adores. They get our order more wrong than right. I am surprised when they get it correct. They even manage to mess up a simple iced latte, add a few extra splendas. Most of the time, I ask for sugar in my personal coffee and they don't add it. The one time I bothered to say something, and they all looked at me like I was an idiot. The latte was very light, like it had too much milk or not enough espresso. They said their machine made it like it did each time, and it took me telling them that I know what it looks like, to add another shot because one was missing. I watched them add it and what would you know, it was the correct color. I'm not stupid enough to come during rushes, because I work at Starbucks and I know the pain. But even not during rushes, they are slow as hell. I recommend getting there not during rushes because they ALWAYS seem to be understaffed. But, as somebody who understands, it's usually not their fault. Their sandwiches are typically still cold inside like they didn't heat them long enough. And trust me, soggy, watery premade egg isn't good. Out of all of that, in general, the staff is pretty good about greeting at drive thru, saying have a nice day, etc. If you're expecting super over-the-top friendly that you get at bigger Dunkins and Starbucks, of course you will be unsatisfied. I complained through corporate, and they seem to be using stickers more regularly now, which increases organization and it provides an ease of reference of the order. My orders have been a bit better, but I've been purposefully not been ordering "complicated" drinks. Tldr: Don't expect much. It's coffee. You get it. Everything else sucks, and it may not even be your coffee, but you'll receive something. read more

Absolutely the worst!!!! Been waiting over 10 minutes in the Drive Thru for al cup of coffee and 2 donuts. Never got coffee or donuts, after waiting 10 minutes and still NO service I left. STAY AWAY!!! Unless you like waiting forever for the simplest order!!! read more

Terrible quality. Nothing looks like the signs display. When they get the order wrong they don't care. Enter at your own risk.

Went there for a dozen of donuts and by the time I got home I realized that they had my order all wrong. Literally only 3/4 of what I actually asked for. I've called all day and left messages but no answer, would've drove back up there but hard with 4 kids ( 3 toddlers). It's always something this this DD and it wasn't even busy at the time... read more

I went there twice on 2 separate occasions, Once for 2 of the exact same milkshakes, 2 large Jamoca milkshakes (if I spelled it correct) it took 22 minutes, of me waiting in the drive thru line, with no one in front of me. I have no idea what could possibly take that long for 2 milkshakes, Then I went today. For 1 quart of ice cream and 1 milkshake, first off I was charged for something different than the 1 quart, I was charged for 1lb and 8oz. Which ended up being $9, when stated on the board, prepackaged ice cream, $6 something. I was okay as it wasnt too much more, however. This ice cream is by far, the most disgusting ice cream I have ever had. It taste as if the ice cream was thawed, and milk or water was added to thin it out, the ice cream is riddled with shards of crunchy ice, and has no flavor. My friends milkshake taste disgusting, it has the consistency of a slushy, again RIDDLED, with ICE. There is actual ice in it. I am furious, and I will never be going back. I am so mad with this service and quality, being charged extra for something that took so long and is absolutely horrible. Also, the order I made today, took atleats 20 minutes, WITH NO ONE INSIDE. Seriously what takes so long for 1 milkshake and a couple scoops of ice cream, seriously. read more

Worst, slowest service I've ever seen...10 people standing around and the wait is ridiculously long. Haven't tried the drive thru but I'm guessing it's just as bad. Unacceptable level of service read more

Worst Dunkin ever. If I could give it 0 stars I would. They take forever to attend you because all they do is attend drive thru. I literally waited in line 20 minutes and I had to leave because I was going to be late for class. Not once did they say sorry or apologize for the wait. And when the ONE time they attend me fast they got my WHOLE order wrong. There's no management whatsoever and the whole place is a mess. It's not even clean read more

Writing this as I sit in the drive, waiting on my food and drinks. Now waiting for the car to pull up so I have enough room to leave. This location is always so slow and almost never get your order right. I think they need more help or a better manager. Do not waste your time here. read more

We tried ordering through the drive thru and could tell it was going to be a while. We decided to come inside instead and ordered a decaf coffee and a couple of donuts. I was pleasantly surprised as I didn't have high expectations give the reviews here. The employee at the counter offered to make a fresh pot of decaf which was very good. read more

The coffee and donuts are good but the service is pretty bad, Some of the employees are so rude every time we pull up somebody says "go ahead and order" never a nice greeting. read more

If you like Dunkin Donuts, you'll like this location. Friendly staff, quick service and good coffee and food. In the past, I've only had DD coffee and donuts but I got the Chicken Apple Sausage Breakfast Sandwich and it was delicious and only 350 calories. I think I've been underestimating their other menu options. I ordered an Americano, a type of espresso drink, which they don't have on their menu but they were more than accommodating to make it for me! I'll definitely be back. read more

This is the coffee version of McDonald's. Usually get your order wrong even after they ask you what you ordered 3 times before making your coffee. Don't bother. read more

Places sucks a** waited in drive thru for thirty mins then sat inside for 25 more mins, I got dirty looks when our order was "difficult" (one frappe)... inside was dirty, and the employees were talking about getting fired because they weren't doing there job. I would rather have a chick fil a here.... read more

Visited last night and the girl working the counter seemed more interested in talking to a group of 4 boys. My friend and I waited 15 minutes to have our order taken before leaving. The women's bathroom was also filthy. read more