Worst customer service ever, I asked for a light matcha latte like ice, and they gave me a matcha with extra ice. I told them to give me light ice. They go back, take off the ice, and add more milk, so basically I got a matcha with one cup of matcha and so much milk. This is literally not a matcha, and I don't know who is giving the orders in this Dunkin' Donuts, but it sucks. I would not recommend coming to this place at all. They didn't even offer to remake my drink. I told them to remake it, and they said they couldn't, but I paid six dollars for a matcha where I was only getting milk and one scoop of matcha. I can do it at my house. I'm paying you for a reason read more

Dunkin' - The matcha not even green is basically milk - Donuts Near Me - New Port Richey, Florida

Despite being understaffed, they were fast and friendly. We put in a very large mobile order and honestly the drinks (all custom) were still somehow some of the best I've ever had at Dunkin (they're usually hit or miss at other locations). Whoever worked around lunchtime on 2/4/26 - we appreciate you!! read more

Dunkin' - Half Decaf Original Blend Iced Coffee, with coffee milk and a mix of sugar free and sugared flavorings - Donuts Near Me - New Port Richey, Florida

I love this place so much and definitely recommend :)' I always go in the afternoon for the past year and so (1pm-5pm) and always come with friends and such, one girl with dyed hair is amazing and best one there for the afternoon crew, always makes my coffee AMAZING ^ ^ really enjoy talking to her when we do!, the coffee is good and the refreshers. the service really depends on the person who's making it but overall we always get what we need and it's made pretty quick, during holidays usually the place looks nicer and cooler inside but since they just painted the walls it kinda looks plain now :(' still recommend 10/10, read more

My wife & I went to the drive up & ordered a small coffee, an Iced Caramel Macchiato & a Cruller. The girl taking the order told us she was new and kept asking us to repeat the order. After we paid her she told us that they were out of Crullers & handed me a jelly donut, a coffee and a hot Macchiato. We explained that we order an Iced Caramel Macchiato. The shift manager heard us and told us that she would remake it. Instead she gave us an Iced Coffee. I pulled around and went inside & told the shift manager. She told me that I had ordered an Ice Coffee & that she had to make what was on the ticket. I told her that I didn't care how the ticket system worked, I only wanted the correct drink. She became arguementative and kept trying to explain how the ticket system worked. She refunded $5 for the coffee and told me to leave. I asked to speak to her boss and she refused. She also refused to give me the contact information for the district manager. I left angry without my drinks. Thank god there is a Starbucks nearby, If I owned this store I would take the time to teach my staff about customer service. read more

The inability to multi task is astonishing.. I will give them this though, and that is that the flavor of the drinks are pretty good.

the early morning crew is the absolute best. i wish i could say the same for the afternoon crew. whenever i come around 1-2pm, everyone always seems to be in disarray, and they always have me pull up and park and wait for forever for whatever reason?? read more

The Walmart of breakfast spots, went here earlier this week at 7am. Pretty sure I contracted ring worm while waiting in line, the donuts were all mislabeled and out of place. I've seen more responsible adults in a group home. Cashier told me for an extra $1.78 he would throw in his mixtape with my order, I was appalled. I'll gladly pay $12.99 for a small coffee at Starbucks. Track 7 on that mixtape isn't half bad. read more

The attached sandwich is what I received in the drive-thru. If you complain, the employee's involve all customers in the store. Last time over a black cup of coffee, there was almost a riot. The drive through is constantly double parked and it is very dangerous to utilize it. The traffic pulls in from Little Road driving 50 miles an hour, and almost hit me on a couple of occasions. I will never use this location again. Something should be done to ensure the safety of the customers and there should be more mature employees on staff. I do not live in CA, I live in New Port Richey, FL and this location is on Little Road, New Port Richey, FL read more

Dunkin' - This is the drive-through, notice the double parked. I have almost been hit here several times - Donuts Near Me - New Port Richey, Florida

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One star is being more than generous for this location... everytime I have gone here i've had to wait up to 20 minutes despite no one being ahead of me. The workers here have a massive superiority complex and almost always have an attitude. Save yourself the trip and go to a different location. read more

If i could give 0 stars I would. Woke up and decided to go get breakfast at Dunkin, went through the drive-thru and ordered what I always ordered and it just didn't taste right at all. The chicken was squishy and stringy. I did not get handed a receipt I watched her crumble it and not even ask if we wanted it. We go home, both take a bite of the chicken and immediately spit it out. We take pictures and go back up. We go inside and ask to talk to a manager and it took the manager about 10 minutes to even come and speak to us. He came over, never once said sorry, said "i'm busy so your going to have to wait" and rolled his eyes and stormed back to his spot. He came over and said "without the receipt or food i can't do anything" I offered to go get the food and he said "no, if you give me a minute when the drive thru slows down I can go back and print your receipts out and figure it out." So we stood there for THIRTY minutes waiting patiently while watching him speak to ALL of his coworkers DISGUSTINGLY telling them "go away" whenever they tried asking a question and yelling at each and every one of them. When the drive thru calmed down he sent his supervisor over, he didn't even come back to apologize or talk. The supervisor was DISGUSTING, I never once have seen a more disrespectful adult talk to a customer before. At this point I explained "it's not even about the refund anymore it's about how I was treated" and he did not care at all. He said "I can go back and get your receipts but I won't because there's no reason your chicken was fine" I showed him pictures with todays date and time and he said "that could of been made up" all i wanted was for him to go print the receipt so maybe I could take it to corporate and have the receipt and he wouldn't. I tried explaining "i know it's stressful working in fast food i've worked at cfa and whenever someone was upset I would handle it much differently and reason with the costumer" and all he said was "this isn't cfa" He stood there with his arms folded just so unprofessional talking to us like we weren't a customer. I tried asking for his name and he wouldn't even give it to me. I said "if you won't print the receipt i can go get the food, i come here all the time and get the same order i'm not trying to make anything up i just want a refund" he said "well if you come here all the time you know that's how our chicken tastes, i can gladly make you another one" i walked out because i have bad anxiety and they he was talking to me i just could not handle it. The manager's name was Joey and the picture below of the other guy was the supervisor, but he would not give me his name. read more

Dunkin' - Bad chicken - Donuts Near Me - New Port Richey, Florida

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I wish I could give less stars. I have never experienced this craziness. lady had attitude as soon as I pulled up to the drive thru--immediately annoyed that I had questions before ordering. when I pulled up she had a smirk on her face and yelled at me for snatching the lemonade out of her hand--I could hardly reach I parked a little further than planned and tried to grab it when she snapped at me. this person was covered in head to toe tattoos--gang tattoos, witch tattoos, prison tattoos idk but covering her neck and face and body--she didn't look clean. she also had the temperment of someone who messes with a customers food before giving it to them. she has no business handling food or interfacing with customers. she sarcastically called me "sweetie" the whole time. I only ordered a coffee and lemonade. I asked to speak to her manager and she said sure she's right here. low and behold this androgynous person with a jersey and baseball cap on next to her was her manager--the person who heard the whole thing. she's clearly allowing this behavior so I realized quickly I would get nowhere with her either. both people looked dirty and unprofessional. I didn't feel safe drinking coffee and I should have refused it in the first place. I'm appalled and I will never go back. I'm telling everyone. trashy dirty and unprofessional staff here. run! read more

Daughter and I love taking the short bike ride here and enjoy the fresh donuts and snackin bacon. The employees are super friendly and quick despite being busy all the time. The donut selection is full all the time and the lobby is tidy and nice and cool. The only thing wrong with this location is the drive thru. It's very narrow around the side of the building and much of the time you cannot exit around back. But, this building houses a fee businesses so it's not in this location's control. read more

Idk why but this location is just terrible. The food is often inedible. Today I got a breakfast sandwich for myself, and bagel minis for my son which were both burnt to a crisp. Also, got some hash browns that tasted like they were fried in grease that has never been changed. I won't be coming back to this location. read more

i ordered 1 choclet cookie a dozen of dounts an muffin and a bagel they were late on my muffin saying oh we dont have that kind of muffin and they were out five minutes go bye they find the muffin i want and they forget my cookie i pay 22$ and i shodeve payed 12 dollars read more

They always get your order wrong... I think I've reviewed before and you'd think the manager would respond....

If it wasn't for Cindy interrupting my ordering process I would not have written a review for this location. I'm not a review kind of person unless I really feel the need too. Today I felt the need too. There was a young woman who was on staff today who was so warm and kind and lovely and answered all of my questions with a smile on her face. I'm not a huge coffee drinker so I wanted to make sure I was ordering the proper drink for what I wanted. Cindy rudely interrupted my conversation and said, and I quote; "Are you just talking to him or are you taking his order, I can't do this by myself " ? Honestly I was thrown off by this because on one hand I understand where Cindy was coming from but on the other hand I am a customer as well. There was so much attitude behind her statement and it made me feel uncomfortable. I honestly never plan on coming back to this Dunkin location because this experience really rubbed me the wrong way. To the young lady who took my order today. Thank you for your kindness and wonderful customer service. ( P.S if you're reading this, your not "Just" a blonde ) read more

This Duncan Donut location is like 3 minutes from our home. After placing my orders through the drive~thru there for the past several months (yes, months I put up with this) getting home to find stuff missing...another call, add me to your list and drive back. Just ridiculous. They need more training or possibly just employees that care. I now, finally, drive to the one on 19. Even though I have to go inside there because the drive~thru is so small!! I have NEVER gone home missing something and they're so friendly!! You can tell they care. I just wish it didn't take me so long to wake up and switch locations. I guess I kept hoping they'd do better...but they never did. read more

One of the worst Dunkin's I been to . They are in such a rush they mess up your orders and basically throw the bag at you . Check your order completely before you leave . I won't be back . read more

Dunkin' Donuts, America's favorite coffee. I don't really agree with that slogan just because I'm more of a Starbucks kind of girl. But I do love love love the munchkins at Dunkin' Donuts. read more

So slow. Took over 25 min to get a donut in the drive through. I think chick fil a needs to train DD. They're all so incredibly slow.

Gave it two stars because I love DD, however, this location is awful! Dirty? Uh yeah..extremely poor selection..out of everything. Ordered a blueberry muffin, heated with butter. They heated it..forgot the butter, so slapped some ice cold butter on after the fact. Gross. Def not up to DD standards! This would not fly in ANY of their Boston locations! Won't be back to this one for sure! read more

Dunkin' - My muffin with a Slab of butter on the side..not what I ordered! - Donuts Near Me - New Port Richey, Florida

These employees are smoking in the back there is no one in front counter if anyone knows the manager he needs to be replaced because I've been waiting over 20 mins for some service read more

Stopped in today at 7:30 a.m. to pick up a bagel with cream cheese for my daughter. There was a roach on the wall near the pickup window. The woman acted like it was no big deal. read more

They were rude and snarky when I was ordering. When I pulled up to the window and paid she closed the window before I got my change back or got to tell her she gave me the wrong donut! Very unpleasant experience. read more

The only Dunkin I've ever seen Boston Kreme Munchkins at! The donuts always look so nice.. And the employees are so prompt and polite. (: My favorite Dunkin ! read more

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Terrible service, One of the girls slammed a box down on the counter and walked off, guess she was tired of being at work since 0500. I walked out, never again will i go there. i wanted some glazed donuts at 0930 and she said we are out, she said we have been open since 0500, ok so no more glazed that day. wow a popular donut out at 0930. read more

Worst dunkin donuts ever! Always and I mean always out of donuts! And always super rude staff with attitude problems!

I haven't been to this location too many times but I have been here a few. I stopped by earlier.. the girl was friendly and made my latte perfectly. Sometimes they just don't taste right but she made it delicious. read more

I gave this dunkin donuts a 2 out of 5 stars because it's still my favorite coffee chain, however this is the worst one in the area. I keep coming back because it's on my way to work. The service does not compare to the other locations. My most recent experience will be my last. Going to go out of my way to another store. My coffee was wrong...To the point where I couldn't drink it. Also, after biting into my burnt cinnamon raisin bagel, I discovered that the cream cheese was spoiled. When I called the store to let them know, I was put on hold and not addressed. Needs some improvement! read more

Customer service is non existent here. Walk in to order , totally empty parking lot, still managed to serve 2 drive thru orders after you took my order and my money. The employee outside smoking on his phone came in, walked right up and made his coffee before mine. Very frustrating, but glad it was someone else's cause he NEVER washed his hands. Thank you for caring enough to share on my behalf. Seems as I watched this take place, the girl was making 2 breakfast sandwiches, that I just ordered, was taken by another employee and given to the drive thru. WTF? So thank you for letting me watch and wait in your dirty dining area. A broom is used to sweep debris into a pile, then get a dust pan, used to collect debris with assistance from the broom. Might need a scrapping device because seems under your tables have been ignored for some time. Managers usually supervise activities such as clean up or presentation of their store. Never saw anyone in management..just saying. My experience was more negative than the food was good. This reason alone I wont come back. read more

Worst dunkin donuts experience ever. The girl behind the counter refused to help me and snapped at the manager to make him help us. I couldn't believe her rudness. I have never experienced anything like this before. I will never be back. read more

I only get to stop by this Dunkin Donuts once in a while but when I do I get a little upset. I understand that this is a new location and everyone is learning but now that they've been open it still hasn't changed. Each time I order a breakfast sandwich it comes out burnt . I am never able to check it until I get to work because it grab the sandwich and go. Next time I will make sure I check. The staff is very friendly so that is good but I think they may need to review the settings on the breakfast sandwich times. read more

I only come to this Dunkin when I run a call early in the morning in NPR sometimes. Never had a problem with them, was in this morning & two nice girls were running the show, the chicken bacon is good & I get a dunkinaccino, I like McDonald frappe better but this will do. read more

I have consistently tried to enjoy the donuts and coffee here and have consistently walked away completely disappointed and angry at myself for trying again. The last time we went, the donuts were so stale, despite the manager's insistence they were fresh that my seven year old kids refused to eat them. Do yourself a favor and go to the convenience store across the street. Better food and less money. read more

My 2nd review...actually, more of an update. I drove by this DD today and it is CLOSED, GONE, Out of Business! Hmmm...why am I not surprised? read more

I love Dunkin' Donuts but this location is awful. Dirty, terrible customer service from a girl named Evernda, and the food is burnt. Will not go back to this location. read more

I won't be giving any stars (but in order to submit a review, they require you too) to this Dunkin Donuts as they deserve NONE. The manager is rude and does not have any customer service skills! Went this morning and ordered coffee and breakfast for the office and my total was $16.01, I handed the girl a $20.00 bill and she was flustered and after a minute or two asked if I had a penny so she didn't have to make change. So I had to dig through my purse, she hands me back $4.00 and my (2) coffees and thanks me, says have a good day and closes the window. Not thinking anything of it, I drove off. When I got to work I realized I had not gotten my food (yes, partly my fault). I called the store and get the manager on the phone and she tells me my food is still sitting there to come back and get it. I stated I was at work and couldn't leave. She then tells me I am being rude and needed to not yell at her. I stated I wasn't yelling nor being rude, but if she wanted me to yell and get rude I would be happy to do so. I told her she could just refund me my money and she stated she was doing me a favor by making new food for me when I came back the next time. I stated again that I just wanted a refund as I would not be giving that Dunkin Donuts my business ever again. She started yelling and told me she now wasn't refunding me my money and wasn't replacing my food and hung up on me. I tried calling back several times and they would not answer the phone after that. I then called the corporate office and was told that they are a franchise and that there was nothing she could do, but would let the franchise know the situation. What happened to customer service? I got no food and she was doing me a favor by replacing it for me? I don't think so! Never will I visit this location again!! I can see now why this location has all the negative reviews. This manager needs some customer service training!!!! read more