This location of Dunkin Donuts is perhaps one of the absolute WORST I have ever had the displeasure of patronizing. Unfortunately, it is the closest location in proximity to where I live, so I am left with few alternatives when in a rush. You can ALWAYS count on your order being WRONG and if you are ever seeking to enjoy an onion or everything bagel, after 7:30am on ANY given day, do NOT visit this location. You will be told the same untrue story every single time about how some "person" came in, first thing at 6:00am, and bought them all up! If you try at any other later time in the morning, you will also have no luck. And, if you're holding out hope for any afternoon times, well, don't hold your breath.
On another note, you will be told company policy, as a whole, is for all the locations to toast every single bagel, croissant, bread, etc when it comes to all sandwiches, breakfast or otherwise. THIS IS A FLAT OUT LIE! You will be made out to seem like the crazy one and that unless you specify otherwise, it will always be toasted. Funny, then why bother asking customers if they would like something toasted or not toasted when placing the order if they are only going to do what they want and toast it anyway? What it is actually, is some high school dropout trying to cover their own ass for their mistake when your order is wrong. Passing the blame seems to be the name of the game at this location. Also, if you insist that your egg and cheese bagel was clearly NOT supposed to be toasted, do NOT expect to receive a fresh sandwich, re-made the way you initially wanted it, untoasted! You will get your egg and cheese slapped on an untoasted bagel, not a freshly made new one, thereby having to endure the far from hot or even warm temperature of the "corrected" sandwich. And, if you thought that your hash rounds would be hot or even warm, well you would also be sadly mistaken in this regard as well. Chances are, the incompetent staff was never shown how to operate the little convection oven that they use. So, cold will just have to do. Too bad customer, just suck it up and move on. And, to add even more insult to injury, when you call the store once you've arrived back home to let them know about the issues you had, and you ask them for their corporate phone number, you will be told that they do not have it, nor do they know it, and the manager, (who's completely useless as well), will tell you to Google it!!!! Are you effing kidding me?!! What business does not know their corporate phone number? And what kind of "manager" tells a customer to Google it? A worthless, useless one, that's who.
Perhaps the icing on the cake is when you do your due diligence and Google it, and the owner of this particular location gets in touch with you and you tell him what happened and what has always happened at that location, and you are having a conversation in an attempt to list all the constant problems you have had since it opened its doors, years ago, you get nothing but a very argumentative old guy on the other end of the call who clearly doesn't want to hear about it, and ultimately hangs up on you! Now THAT I will NEVER, EVER, UNDER ANY CIRCUMSTANCES just accept and "go away!" Hence, my Yelp review.
Bottom line, save yourself a whole lot of headaches and aggravation, and probably food poisoning, and stay as far as humanly possible away from this location. Most of the incompetent employees could be the poster child for any given stay in school campaign, that's for sure. As for the manager, well, about as useless as they come and unfortunately, the franchise owner of this location, is living in denial and is not welcoming to any kind of possible remedies to all that is wrong with his store. So, save your time, save your breath, and most importantly, save your hard earned money. There are lots of other locations to choose from. This location needs to close its doors as it is clearly the only message that the owner will clearly understand. read more
