After I posted this and called Dunkin doughnuts the owner Of this store called me to apologize he was very friendly and said he would fix the problem I really appreciated the call I am calling health department tried to contact Dunkin' Donuts to discuss issue but can't get through you have to wait till 11 PM and then there's over a 20 minute wait if you're lucky so it's February 20 2019 I was there at 10 AM the guy behind the counter was cleaning with a dirty rag around equipment had to wait till he was finished I explain to him my wife is in the hospital receiving blood and can't afford to get sick so I asked him if you could please wash his hands to my surprise he totally refused he didn't wear gloves or wash his hands it might've just been at the register but I don't not want transference of germs onto anything I had to leave store and go somewhere else maybe this guy needs some better training or somethings should be taken care of about this maybe Dunkin' Donuts should take the franchise away from the owner PS if anyone does get sick from being there let me know and I'll go to court for you still trying to get a hold of health department and complaint line at Dunkin' Donuts still can't believe he refused to wash his hands and actually told me know I wish I could give a zero as a rating or actually for places like this maybe they should have a minus rating After I posted this and called Dunkin doughnuts the owner of this store called me to apologize he was very friendly and said he would fix the problem I really appreciated the call read more

Dunkin' - Address and front entrance - Coffee & Tea Near Me - New Port Richey, Florida

Was not certain why this business has a two rating until I got there. In a busy food area and between a Taco Bell and Jersey Mike. However, the selection was two racks of donuts not selected by the donut goers. The tastes was disappointing. Bland. Not soft like they were cooked recently. Next DD/donut craving will lead me elsewhere. read more

This is definitely the last straw. This Dunkin location is right across the street from where I work, so I go there often. At best it's mediocre - at worst it's terrible. Today I purchased the banana cloud latte and realized that it's more than the advertised price, because they tack on an additional $.75 for the banana foam that actually makes it a banana latte. It's already over five dollars, so to add an additional charge for the foam that actually makes it the drink it's advertised as is ridiculous. In addition, my muffin was at least three days old and extremely stale. I'm done with this location. read more

I want to start by saying that my most recent visit to Dunkin' was truly refreshing. In the past, I've left negative reviews for the Dunkin' Donuts on State Road 54 in New Port Richey, but today's experience completely changed my perception. From the moment I walked in, I was greeted warmly by a young man at the register. He was polite, friendly, and created a welcoming atmosphere that made a big difference in my overall experience. In contrast to previous visits where I felt frustrated, ignored, or even disrespected by staff, today felt like a breath of fresh air. I had made an online order and realized immediately afterward that I had made a mistake. I went into the store right away to explain the issue. The young man listened patiently, addressed my concern politely, and communicated with the team clearly to get everything sorted out quickly. I was in and out in under five minutes. As I left, I made a point to tell him how much I appreciated being heard and respected. Then, I took a sip of my iced coffee--and it was perfect, from the first sip to the last. I wish I had gotten his name so I could properly thank him, but I truly appreciate the excellent service and positive energy. Thanks to him, I now feel good about coming back to Dunkin'--and I'll definitely be returning more regularly instead of waiting six months between visits. #Huge improvement to the Staff #HappyCustomer read more

Listening to what the costumers what I was at the counter and I ordered what I wanted and she was arguing with and gave me a different order in stead of what I ordered because she did not want to give me what I ordered read more

In the last few weeks the service has deteriorated, after 8 years I'm going to find another location!

Zero rating! Horrible experience. I come all the time to this location and order the same thing every time; iced caramel latte with espresso shot and melted sugar (regular surgeries always grainy and comes up the straw instead of the coffee and the liquid sugar tastes weird to me). Today (day after election) I go and request my usual and am told they can't melt the sugar per policy. I say that's strange as I come here often to do so. Then get to the window and ask when that came into effect. The window cashier said "it's always been that way and this location has never done that", with attitude. So I said it's ok you don't have to lie if you're just too lazy to make it. Then she passes me my drink that looks like straight milk, a splash of coffee and caramel at the bottom. The cashier then closes the window so I pull out and park to bring the drink back in. I nicely asked if they could remake it or refund me since they were giving me an issue from the start. Someone behind the cashier named Sarah said lattes are normally more milk than coffee. I said I am aware as I order here all the time which is why I'm saying this looks like too much milk. She said I'm not going to argue with you, I'm not the one. How Hispanic can you be coming in here with your kid in your arms yelling and arguing?! Mind you not once did I raise my voice. I then looked at the cashier and said you can go ahead and refund me. This place needs to go through proper training on professionalism, policy, and customer service. She is lucky I was with my son, as this Hispanic would have showed her the New York in me and whooped her ass. From across the counter. read more

Since they have remodeled the place as changed drastically. The lady's working were so sweet and were very quick. The food was perfect got everything correct. The best food i've had from a dunkin definitely has to be this location. read more

Sorry, but this store needs a new manager They never gave enough people working to handle the traffic and God forbid you walk in the store for coffee and a donut at the counter but one single employee acknowledged I was there they were too worried about taking window orders. Get a new manager and hire more people. read more

Always check your order before you leave. There have been numerous times when I have left with missing or wrong items. For example, I request my breakfast sandwiches on croissants, but they may put it on an English muffin instead. I have also ordered the hash browns, and received less than 6--which is super disappointing because these are some of my favorite hash browns. In addition to cutting the menu down (some of the best items are now gone), they do not seem to have the correct prices in the computer. I got a flyer for a $3 breakfast sandwich. When I received my receipt, I was charged $4.29 before tax. None of these things mean the end of the world, but it gets frustrating when you encounter issues on multiple occasions. read more

this is the beat dunking in florida! lemme explain this is one of the few that has not changed since they changed the name to dunkin'... but thats why i like it!! the food is amazing! and the ambiance its normal!! read more

Female in drive thru early am rude, unprofessional and needs retraining gave me my food no bag or napkins! i believe her name is Brianna cause i called to speak to supervisor and she happened to pick up phone and i hanged up!!!!! Either retrain or if you dont like your job go home! read more

This is a copy of a letter I sent to Dunkin Donuts Corporate Offices: To Dunkin Donuts Corporate Leadership, I am contacting you to inform you that one of your franchises is doing a tremendous disservice to your overall brand name. The location I am referencing is located at: 10829 State Rd. 54 Suite 101 New Port Richey, FL. 34655 If you keep track of customer contacts you will note that I have contacted your corporate offices in the past about this location. Previously, I stopped by this location to purchase a donut assortment for my medical practice meeting. When I got to the meeting and opened the box of donuts I saw that it was full of simply "plain" donuts. When I called the location and asked how in the world this could be called an "assortment," I was informed that that was the only donut they had left. I asked why I was not informed about this at the time of the order and the person on the phone told me "they didn't think it would matter." I contacted Dunkin Donuts corporate offices and received an email asking if I wouldn't mind being contacted by the franchise owner. I said that was fine and he called a few days later. The franchise owner was not at all friendly or apologetic, and actually came across as quite aggressive and ill-tempered. His solution as to how to resolve my customer service issue was simply an offer to give me another order of donuts at another time. The customer service, from the people behind the counter up to the franchise owner was terrible. Fast forward to yesterday. My son volunteers to work at a local animal sanctuary on the weekends and he likes to stop by Dunkin Donuts for a quick breakfast on his way to work. As this location is very close to our home I reluctantly agree to go there from time to time. There is generally a very long line that blocks traffic in the parking lot; and it is not uncommon to spend 15-20 minutes waiting in the drive through lane. The problem with this location is that there are concrete "lanes" leading all the way through the parking lot, so, even if you get tired of the wait there is no "out..." and you have to wait for the line of cars to move forward before you can "escape." Yesterday after a long wait we ordered our food and got to the window. After handing the employee my credit card and getting it back, I realized that although my son ordered an iced coffee he did not have anything else to drink. I asked for a plain cup of water. The employee at the window indicated that it would cost 80 cents. Never in the past have I been charged for a cup of water. I asked the employee about this and he said his "boss said they had to charge 80 cents for a cup of water and if he didn't, his boss would kill him." I told him that it was ridiculous to charge people for water and that it should be a common courtesy (considering I spent over $15 and was waiting for 20 minutes in line). He angrily grabbed a cup of water and said, "fine...just take it..." I asked the employee at the window if the charge for 80 cents was a corporate policy or a franchise policy. He said it was corporate and there was nothing they could do. I found this response suspect as I have never been charged for a cup of water at any other franchise location in the past. As we were driving away down the road we noticed that we were missing the donut we ordered. I called no more than 1 minute after leaving the franchise and said I wanted to speak to the manager. A man identifying himself as the manager got on the phone and I told him we were missing an item from our order. He asked for my order number. I gave it to him and he said we never ordered a donut. However, when we placed the order the woman who read back our order had included it in the list of items. I tend to listen carefully as my experiences at this location in the past were not so positive and I make it a point to verify the order as it is read back. I informed the manager of this and he simply said..."well, you didn't pay for a donut according to the receipt." Again, no regret for a bad experience and he came across as simply not caring. As per usual, the sandwiches were very overcooked. My croissant sandwich was so overdone it was burned and blackened. The sausages looked like dried, brown hockey pucks. Done with this Franchise. read more

What's happened to the good times. It used to be you could walk into a doughnut store & the smell of freshly baking doughnuts already had you sold. These days, they are just shipped in. The other bummer is, they only have bland, mundane flavors of doughnuts to offer & 1/2 the shelves are empty. What's a girl to do? Anyone know where I can get some nice fresh doughnuts, I don't think lemon filled is an outrageous request? read more

This location hasn't yet mastered the skillful art of the wake up wrap, and they put 700 lbs of sugar in my coffee despite requesting "one sugar." Still, I go here 3 or 4 times a week because the only other alternative at 439 AM is McDonald's and I'm just not about that life. Hopefully the new DD on Monmouth can do better once it opens. I don't often order donuts, but the one time I did, it was fresh and tasty. read more

The assistant manager hid her badge so we could not report her. They made our order incorrectly at the drive through then told us to pull up and they would redo it. We sat in the car with our baby and no one came out. When my husband went inside 15 mins later they hadn't even started redoing anything....this was Saturday dec 16th at 10:13am... horrible horrible service. That assistant manager lady should be fired for such horrible disrespectful service. Owners and managers should display their contact information so that staff like her can be directly reported. Especially since she clearly didn't care since she said we couldn't do anything anyway because she was leaving for Buffalo in 2 weeks read more

If I could give it a zero star I would 2 times I've put in online orders and walked out without getting my food so I work in Tampa by the airport my delivery area is new port richey so I put my online order in before I leave Tampa so when I get to new port richey it's ready usually takes me 30 minutes so i get to the store they don't even acknowledge that you're there the guy making the sandwiches is yelling at the manager to stop selling food it's like why even have online ordering if the people you are concerned with is the drive thru just sucks that you spend money and don't get your food read more

I have tried so hard to give this place the benefit of the doubt... First problem: the drive-thru. I don't know who designed this parking lot/drive through, but it is the most asinine design ever. (I've actually talked to DD about this - they apologized and said they would try to do something about it, but...) In the morning, the line usually spills out onto the main highway, and once you're IN the drive thru- there's no getting out. You're stuck. Terrible drive-thru, but if you go inside (even when it's dead) the service is even slower. Second problem: the speed. This place seems to always have at least five or more people working behind the counter, yet they never seem to be doing anything except walking back and forth. It brings to mind a new version of the old adage: "How many people do you need to make my coffee?" Maybe the manager is indifferent or ineffective, but it seems like efficiency is something sorely lacking at this location...which is sad, because they don't really make up for it in any other area (their product is equal, if not worse, than most DDs, and the shop itself is not very welcoming or clean). I used to go here when I was running late and needed my coffee - but it usually just made me even later than if I had made my own coffee at home and read the paper. The saddest thing about this review is that I really WANT to like this location. It's convenient for me and the people that work there are friendly (even though they're slow and inefficient). I hope they turn things around, but it's been a while and this isn't the first time I've complained (and I know I'm not alone), so I'm not holding my breath. Too bad. read more

Good healthy fast breakfast menu! Gigi & I will stop here on the way to school. In order to count calories, we will split a bagel or donut. I like the healthy breakfast choices in wraps and sandwiches. And, yes, their coffee is friggin' delicious. I've also tried the designer java choices and the ones I've had are well crafted! All I have to do is find a way not to see my fave Maple Donut (One of my forms of Kryptonite I avoid.) on display. read more

Man used jesus' name in vein as I opened my door rather than window at the drive through. It made my girlfriend cry. He also failed to say thank you and when I said have a good day he stared at me with utter disgust and hostility. read more

Ive already reviewed this dunkin and I keep coming back in hopes it will be better but it never is. Why do they insist on ruining my donut when they put it in the bag???? The coffee has improved but those donuts make me sad. read more

Dunkin' - sad donut - Coffee & Tea Near Me - New Port Richey, Florida

I love DD but this location is the worst. The donuts are always stale even at 7am. The staff is never friendly and mostly they never give the correct change. They have cleanliness issues, touching the cups on the inside and never cleaning the tables inside. Go somewhere else. read more

Donut was frozen with the wrong frosting, didn't get straws with any of our drinks at the drive thru, and the people were okay.

I don't ever review, but this place is consistently a hassle. It's Legitimately the worst Dunkin. The drive through is unbelievably slow and backs up to the intersection of a busy highway. The staff have zero urgency. It just took 20 minutes to get a coffee and two ham and cheese Rollup's. And that was not including the time i spent trying to get into the parking lot bc the drive-thru was so backed up you can get into the shopping plaza. read more

This Dunkin Donuts is by far the worst DD you will ever find. Their staff is horrendously rude, every employee has a terrible attitude and speaks to the customers like they are trash. They can't get even the most simple orders correct and argue when you try to politely ask them to fix it. I have tried and tried to give them multiple chances but each Saturday it gets worse, not better. I seriously encourage anyone who would like to be given respect and good service to avoid this place like the plague. They don't care about their food quality and they surely don't care about their customers. read more

If I had to sum up the place in one word it would be incompetence. If you go inside to order it's chaos. Always out of the donuts I want and one time I went in to order a dozen and they told me they were out of Boston creme. As I get something else and then go to pay I see the guy come out with a fresh batch after he told me they were out. I asked if I could switch them out he said no. Ok whatever. Screw you guys lol. Clueless staff too. Oh and don't ever get coffee here. You get the opposite of whatever you order. Normally I don't review fast food places because fast food is mediocre at best but this location is really bad. But it's not dunkins fault its absence of management at this location. read more

I'm leaving a 5 star review because for a new business, I think they a doing a great job. Staff is very friendly and they always get my coffee perfect. That being said, I have been there at least ten times already and they have never had cinnamon raisin bagels. The production manager needs to increase the order on bagels. I've complained to the staff several times because they only make a handful of cinnamon raisin every morning. I finally joked with them, that if the next time I come back, there are no bagels, this review will turn into a 1/5 star. -a bagelless mama. read more

If you enjoy burnt flavored iced lattes, incorrect orders, people with attitudes who can't do anything right...this is the place for you.

Disappointed and amazed, apparently they don't honor the Dunkin ' special on the JW MITCHELL MUSTANG discount card #fail guess they don't support the local high school, you need to go to the one of 2 on us 19. When we got doughnuts they were just tossed in a bag, including ones with frosting :( read more

Can you leave negative stars?! Just went through the drive thru and it started off not so great. We were told hang on a min, so we did. 5 minutes later he regreats us and I give him my order. He repeated everything wrong so I corrected him. He still repeated it wrong and proceeded to tell me yes I got it. Ok next we pull up and I'm agitated already. I figure ok I'll just check the order and all will be good... no. We pull up and the employees are all yelling at one another and throwing things across the kitchen and on the floor. WTH! read more

Always out of donuts. Pretty ridiculous to be out of almost everything at 9:15. Staff seems clueless. Always check the order as there has been numerous mistakes. Coffee is ok... read more

went there thought it would be good but how the hell do you have cold and burnt food in the fucking morning. they just give away old food from yesterday and serve it. this place is absolutely shit if 0 was a rating i'd put it because it definitely doesn't deserve even 1 star. read more

By far the most disgusting Dunkin I have EVER seen... and I've worked in a few and frequent them also. I will NEVER come back here again... YUK!!! read more

Long wait for a coffee and then when I was driving away Took a sip and discovered they put sugar in it and I had asked them not to I will Never go back there read more

I would give this location negative stars! Horrible store on 54 in Trinity. Very busy day. I waited patiently for 5 minutes for inside service. I wanted a dozen donuts & box of Joe. This brunette girl took my order & said they were out of boxes of Joe containers. I saw one on the shelf. So, I asked if I could have that box. She told me that was for display & was stuffed & dusty. I said ok I'll just get 4 med. black coffees. Waiting an additional 15 minutes for my black coffees. While waiting, another customer came in & asked for a box of Joe. She said she was out of boxes. He mentioned the same box on the shelf. I'm waiting for her to say it's a display box. Nope!!! She says just give me a minute, & I'll get you that box since you were so good to me last week....I lost it! I said to her that you told me I couldn't have it. Yet, you gave it to that man. She said I'll give you a free coffee. I said keep your free coffee! I was there now for 20 minutes waiting for 4 black coffees. Another staff member, man with tattoos & light hair, was constantly complaining about his job. Also, how unorganized this store was! How about you guys try working as a team & stop your complaining out loud! I will NEVER BE BACK! I hope that young lady gets fired!!! This location has No organization, no respect for paying customer, & poorly managed! I wished I could have taken my tip $$ back! Shame on them!!!! read more

I really love dunkin donuts coffee and there donuts are really good better than these garbagr donute here in odessa tx.

There were workers were arguing loudly behind the counter while my wife and i were eating our breakfast. The first time i came to this establishment there was a nice lady working, otherwise service has been awful. We decided not to spend our money here anymore. read more

Great staff they always get my order correct and my the best coffees. One of the staff members Ashlynn Is the sweetest girl and is very polite and they always have fresh donuts read more

Staff is friendly, patient and customer service oriented. I've always received decent service and donuts here.

Ordered 2 hash browns and was charged for 4. When we told them the employees in the back (including the manager) mocked us as if it was our fault. Iced coffee wasn't even full and sub par. Needs new management ASAP. Never going back. read more