The girls working here were so awesome and sweet! The store was very clean and organized. read more

Dunkin' - Donuts Near Me - Merritt Island, Florida

The new location and building are nice, but this Dunkin' isn't any better than any of the other lackluster experience Dunkins everywhere else. The donuts are made at a distant facility and trucked in, so they're already stale. The coffee is okay, but only if you're getting basic black. Their specialty drinks are watery and don't hold up to other coffee houses where the baristas actually know something about the coffee. For fresh-baked doughnuts, go to the Doughnut Shop just a few blocks south; and for the best coffee and tea drinks, stick with the Starbucks just up the street north. read more

The staff behind the counter are rude this was today at 2:00pm. We have gone there a lot in the past and it is always the same terrible customer service read more

So I thought why leave a review for Dunkin' Donuts? Everyone knows how awesome they are , right? But then I thought about this specific location. I am so impressed by them! I have used the mobile app more than once here. My order is always hot and 100% accurate. And they are FAST! I loved being able to get in and out and go about my day. Thank you for my delicious cappuccino & for brightening my day! read more

Dunkin' - a hand holding a cup of coffee - Donuts Near Me - Merritt Island, Florida

Service is horrible here. Staff unfriendly. coffee drinks are inconsistent. Sometimes they're out of whip cream when you order the same drink it comes out different depending on who's making it walked out Saturday morning due to poor service will not be back. read more

This business is horrible..Should be closed old stale doughnuts .Purchase 2 Boston cremes they were not fresh at all . The staff member said they were made this morning they were disgusting I don't blame the staff the management is non existent so unfortunate. read more

New dunkin in Merritt island...first time there...cashless kiosk to place order...don't like...then I ordered the stuffed croissant....crispy brown on outside but was not done on inside..doughy...very dry n tasteless..didn't even finish it. read more

Did a mobile order... lobby was locked. It was 9am!!? Maybe turn off mobile ordering if you don't have the staff to open lobby...

I order food and drinks and I forgot to order some ice water for the kids! I was informed that I could not do any add on s and that ice water was not free! I've lived in Florida my hole life and every place offers ice water for free (even starbucks)! This Manger was rude and the staff was not very friendly I will be avoiding this dunkin in the future! read more

Out of omelette bites, out of refresher drink flavors, out of pumpkin donuts and gave our food order away to a drive through order. Waited over 30 minutes for food that was already gone until the manager--who took our order-- asked us what we were waiting for. Not going back. read more

coffee was as good as any other Dunkin, but the prices were different. I go to Dunkin' Donuts every day and have never been charge extra for the syrup that is supposed to be in the drink. It shows on the receipt as additional or extra pumps of syrup. I know that if you request more pumps, then it will be extra, but why don't they do work every other Dunkin I have been to, about 50 to 100 of them and charge the normal price. When I go to McDonald's and get a chocolate milkshake, do they charge me for the chocolate? This is ridiculous. Now that I am looking, they put it down as I asked for extra when I did not. I will show a picture below. Y'all need to fix this I am not going to the store anymore. I don't recommend anyone going here unless you don't mind paying over 50 cents more per usual. Robbing you straight to your face read more

It was delivered fast and everything was right, I enjoyed my grandchildren that morning being at home eating breakfast that day.

Young girl at front counter just glared at me from the register, versus greeting me or asking what I would like. She has this disgusted look about her, and actions and attitude to match - that she hates her job and doesn't want to be there. GET A NOTHER JOB is that is the case - don't take it out on paying customers! She refused to scan my Perks code via the app on my phone - whining about it being too late. Serves coffee w/o any offer of cream or sweetener - than walks away so that I have to shout at her to ask for cream and Splenda. She plops it on the counter rudely and walks away. NEVER RETURNING to this poorly staffed & managed location - go to Cocoa beach location instead! read more

Horrible service at this location, extremely rude lady named Tania basically told me to "calm down" simply because I informed her that I had not received my dozen donuts after receiving my sandwich. Donuts should've been the first thing I received. Absolutely no reason to tell someone to Calm Down. There was nothing to calm down about. Just Letting her know that I had not received the donuts yet. read more

TERRIBLE SERVICE. We ordered ahead and first of all they were rude to us. We tried to pick up our order inside, but they told us to go through the drive thru and were very dismissive. When we attempted to go through the drive thru they then came out almost immediately to tell us the drive thru was out of service and to come inside. When we came in our ordered ahead drinks were not ready at all and they had to ask us for our order as they had not even bothered to start it. We also ordered a single donut that they managed to get the complete wrong flavor. It's worth driving a little bit to another Dunkin', don't go here. read more

The service inside is great! The staff is super-friendly and quick as well. I haven't used the drive-thru so I don't have any comments there. The selections are good and the donuts always look fresh when I go. The coffee is PIPING HOT! so take an extra moment to wake up enough to not cause your throat permanent damage by taking an accidental driving gulp! My only complaint is that it is hard to see this store because of it's location. I almost drove by it the first time or two. Look for the lounging dude across the street holding their sign pointing to the store. The place is crazy busy for a hard to find spot though! read more

This place is THE WORST. The staff of little kids are always moody, rude and cannot read and make orders correctly . They literally make every order wrong and today's everything bagel was no exception. Instead I received a plain bagel. How difficult can it be to read orders and make them correctly? There wasnt even a line.....Normally I'd just say "Fu#% it" and gobble down whatever but this time it was for my wife and the 1st time back since they messed up my last order (seriously the 6x in a row of incorrect orders) and I decided to stay away. Well, not sure what goes on in here, is it a joke on us or do they seek people who cant read English? Additionally, the coffee machines were down so they have that going for them too. Used to be the iced cofee was the reason to come here, but this is the last visit I have in me for this sad excuse of a donut/cofee shop. read more

The gentleman when I walked in told me he would be right with me. He then finished the drive through orders and I thought he would attend to me; however, he started chit chatting with the other employees ignoring me. I thought maybe he thought I left so I left and went back in thinking he would hear the chime and help me. I still wasn't helped. I then asked them if they were busy and they said no and I told them I had been waiting there for awhile with no acknowledgement. Worst customer service. Acknowledge your customers. I will not be going there again. read more

Shout out to the manager. She found away to make my sandwiches even when they were out of egg. Just used a different egg usually used on another sandwich. Awesome job and thanks read more

UPDATE: The owner apologized and was very concerned about the lighting and safety of everyone. 09-2018 was the first he heard about it. I appreciated the call and his concern was real. GO ARMY ! -------------------------------------- Horrible service. Messed up the order twice. Flippant attitude. No lights in the parking lot. When I said something. The guy says. We like it this way. I preceded to tell him how unsafe it was. He said no problem for them. I had to come back twice for my order. Not right, not complete. I went on to call corporate because I couldn't get the owners name. Corporate assured me someone would reach out to me. 2 months ago. Then I saw it on Facebook. I talked to a woman who assured me she would find out about it. That was a lie as well. The guy was rude and did not care about his job or customer service. "UPDATE: " read more

The staff is always friendly but they also mess up the food! My husband got a chicken croissant sandwich and they put egg on it lol. The sandwich does not come with egg. He also got a ham and cheese breakfast sandwich on sourdough bread and the sandwich had no ham on it. It literally was just cheese. If I order two of something, sometimes I only get one. They are disorganized. read more

This is the worst Dunkin', I actually had to switch to Starbucks across the street because the service at this Dunkin location was horrible every time I went. They claim to not have received mobile orders and even when shown the order from my device they still refuse to make it. The doors are locked randomly throughout the day and employees are just hanging out inside with no sign on the door, during working hours even when I have an order to pick up inside. My most recent experience was the most troublesome, I ordered a specialty pastry as well as my drink and a donut. However they only put my drink and my donut in the bag and said nothing. When I realized part of my order was missing, I went back in to ask for it and they told me they didn't give it to me because they were out. I then asked if I could be refunded for it and they said no. I tried to go through the Dunkin app to get refunded and they still have not gotten back to me after two months. read more

Was not impressed with this Dunkin' Donuts. The donuts were tiny and there were only like 5 little hash brown circles in the order. They did not have the snackin bacon at 850am in the morning. There was no intent or offer to make them and have me wait. The coffee was lukewarm, not hot at all. I asked for an espresso shot and a coffee and they assumed I wanted them together. I did not. The server looked at me like I was stupid when I asked if I added my own cream and sugar or if they did. And when I ordered three donuts she asked me she asked me three times how many donuts total I wanted. I kept repeating "three" and was very confused on why she wasn't understanding that I wanted three donuts with chocolate frosting and sprinkles. Lastly, I'm not sure if the stuffed bagels are supposed to be warm or not but the ones we ordered were cold and tough and not delicious. Would not recommend this location. The Dunkin Donuts donuts in Minneapolis-Saint Paul are significantly more substantial and it is a way better experience. read more

I've not met many friendly people since moving to Florida, but the girls that work here in the morning are WONDERFUL!!! They always remember me, and my order daily! I'm here 5 times a week at least, and they always give me the best experience! read more

My friend and I were just trying to get a donut and Kris made it seem like we were a hassle. Gave us rude looks and made rude comments about us to her coworker. She didn't make my drink right either. Over all one of the worst experiences I've ever had here. I won't be coming back. And I suggest not going, especially if Kris is the one working. I don't know if she has a problem with Asians but she helped the other guy (who was white) without the rude looks and or rude comments. Definitely don't recommend coming here. read more

This used to be my favorite dd I even wrote a review on my old account back in 2016. Today 03/03/2020 around 1:30 this is now THE WORST dunking donuts with horrid customer service. My friend had got a French vanilla iced coffee before our work, we drove off and it tasted like straight syrup, no milk or even coffee. We had work to do so we couldn't go back for about an hour or so. We go back after work, the place was completely empty so we drive up to the window thinking it would be easier to explain rather than at the speaker. A few moments later a guy opened the window and said nothing, just stared at us. So I went on to explain what happened with her coffee and he says nothing while taking it back. Minutes later a girl comes to the window and says with a nasty attitude "why didn't you just tell us at the window?" I said "oh we thought it would be easier to explain here" Also keep in mind no customers were there. No cars in the lot. So she says back "we've got customers here trying to chill and now we've got to come over here..." then her words were slurred and I couldn't understand her. She asked us to then pull up to the front again with an attitude. Our minds were so blown by how rude they were that we ended up driving off. That was not worth our time and on top of that their behavior was concerning and so off we didn't want to risk her coffee getting spit in. read more

The staff was friendly and efficient. My Chicken Biscuit was Good. I didn't get a donut this time, maybe next time I'm getting the car washed at Solar Car Wash, next door. read more

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Every time we go there it seems like they are always running out of everything, they ran out of the most common donuts, make more! You know you're going to run out, so make more! They run out they regular boxes and end up having to pile your donuts on the small square tall boxes and the donuts get all messed up, the run out of the regular coffee and you have to wait forever for them to brew more. Like how about you think ahead and train your people to make sure they are line up to not run out of stuff! read more

I come from New England and this DD is just not the same. The drinks are always way too strong& the service is slow. I've given this location a chance multiple times, but I'll be taking my business elsewhere. We even just had friends down from NH and they were complaining about it! read more

Yum! We travel a lot and Dunkin is our coffee place of choice. The Merritt Island location is our favorite though! They take the time to be attentive to our kids, make a great cup of a coffee and always remember us. read more

Closed a half hour early. I get if it's a slow night and it's a private company but your corporate and the hours need to be consistent. Really depended on some caffeine before heading to the airport. read more

These good reviews have to be management and shill accounts to try to make things look good. Last three times I've gone they never have items I want. No bagels, lots of missing donut types and i complained and the response is give us another chance. Well three strikes your out. Terrible customer service. The employee's do disappoint you with a smile though. I would rate negative if I could. read more

Friendly service. Great sweet tea. The blueberry cake donut was too sweet for my taste buds. I'm sure it would have been just right without the glaze. The plain bagel was warm and crisp. I'll skip the blueberry donut take time unless it doesn't have glaze. read more

i'm here right now but this is the best dunkin i have ever ordered from, exceeded my expectations and the workers were wonderful

I love dunkin donuts!! The iced caramel latte is delicious. Also the munchkins are a great choice. Service is usually quick and friendly. Occasionally they forget my whip cream. read more

i ordered a ham egg and cheese croissant, got a burnt black croissant with no cheese. tasted awful

This is quite possibly the worst dunkin I have ever been to. We went in and we were the only people there. We ordered the 2 for $5 special, which was two bacon egg and black pepper bacon croissants. Walked aside and waited by the pick up food area for about 3 minutes when several other people walked in. The cashier had a lot of trouble serving the customers and then 5 orders came and went after us of varying sizes and ours was still not ready, so we walked over to one of the other workers to make sure we were not forgotten and we were told "there are only 4 of us here-we will get to it". Then 3-4 more order after us came and were filled, including other orders containing breakfast sandwiches, still no breakfast sandwiches for us. So we went over again...and it turns out we were forgotten but they would make it now. A few minutes later we had our sandwiches. We take them out and leave. We opened them up to find some pretty bad breakfast sandwiches. The bacon looked almost not even cooked and the croissant was completed overdone, crumbling apart and was so dry it was almost inedible. Unfortunately, this was a bad experience from start to finish and our sandwiches went into the trash. read more

I don't normally go to Dunkin' Donuts and like their coffee just fine. We stopped into this one late in the afternoon for hot chocolate. I also ordered a doughnut. After buying everything--which was overpriced--we realized the cocoa was from a cheap machine. When the man working handed us our hot chocolates, he went to the drive-thru window and completely forgot about the doughnut within 30 seconds. After catching his attention again, we asked for the doughnut, and he tried to serve me the wrong kind. I corrected him, and after giving me the right doughnut, he didn't give me napkins or make eye contact. Then he bustled back to the window. Since we were the only customers in the store (and just the one at the drive-thru) and he was one of two associates working, you'd think he'd be more on top of service. Maybe he was new? The cocoa was packet-quality and the doughnut was rather small. Oh well. Possibly this is normal Dunkin' Donuts quality. We laughed about it after. read more

This store is great!! The staff are very friendly and really fast! My wife and I have been here on vacation visiting family and we were staying right around the corner so we stopped in here almost everyday and each day we received the same outstanding service. I read some previous reviews speculating only management and other employees are leaving positive comments about this establishment; true or not, I'm not in anyway employed by them and I'm well pleased with the service!! read more

I have had awful experiences at other dunkin donuts but this location has been nothing but great experiences! The staff members are so friendly and make my morning! My coffee is always on point! read more