Worst Dunkin Donuts I've ever been to. Today, July 25, 2025, an enjoyable experience and any service at all was practically non-existent. Just trying to get into the parking lot was extremely dangerous. The extra long line of cars extended back well beyond the drive thru and blocked access to incoming cars' right of way. This meant you had to drive on the left side if you're going into the lot. Perfect way to have a head on collision. Accordingly, I went inside to place my order. The place was a disaster as well. The wait to order line took 20 minutes, with several people giving up and leaving. The apparent "manager" at the counter declared to the staff, "No More Food Orders", which went on for 10 minutes while people were standing in line and ultimately leaving. This apparently was so they could catch up on drink orders. Total time I was waiting to order and receive the lower priority food was 35 minutes. The Malta DD owner apparently runs this location only to make as much money as possible with the business being severely understaffed and unable to function to serve its customers including devaluing the waiting customers who ultimately gave up and left without ordering. read more

I went to the Dunkin in Malta NY and all the girls were wearing very short shorts that stopped right under their butt they also had their shirts tied up to show stomach I don't recommend going there if you want a family friendly service. Very unprofessional, and not a comfortable place for me to have gotten my drink from. read more

The first Dunkin' Donuts opened under the name Open Kettle, serveing donuts for five cents and coffee for ten cents. There are more than 5 DD's with a mile or 2 of each other. I rarely go to this location as I prefer the one on plank road in Clifton Park as it is more convenient to what I do. My visits are primarily driven by 3 factors... My son, for his glazed donuts or munchkins, the other when tmobile hands out their $2 credits and the last reason, for my friend who wants a coffee while she visits me. The last factor is probably history now. I usually get a coke at dunkin donuts if my son is with his mom. Yes, a Cola at a coffee shop. However, this visit I got a glazed donut and hot chocolate. I took out an additional star as my son decided he wants a hot chocolate, in the past, at other drive thrus, on really rare occasion they just added it to the order. However, this guy made me drive all over throug drive thru though there was only one additional person in the drive thru. read more

Dunkin' - the front of a dunkin donuts store - Coffee & Tea Near Me - Malta, New York

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The store is horribly managed. Service is slower than ANY DD I have visited. I ordered a bagel via On The Go Ordering - not toasted, not sliced, no butter or cream cheese- just a bagel in a bag. This took about 15 minutes. While waiting I get to listen to an employee screaming at her manager and other employees laughing about it. Unfortunately this is not unusual for Malta DD. read more

They drenched my sandwhich in the hot honey sauce to the point where I couldnt even eat my $5 sandwhich are they fucking serious??? They got every other part of my order correct. Dont order food here because obviously they dont care about their customers. read more

Dunkin' - Coffee & Tea Near Me - Malta, New York

Don't hold your breath if you go inside to try to be waited on. We were told call ins and drive through have priority over walk ins. We waited almost 15 minutes before we just left to find coffee and breakfast elsewhere. This place is terrible for inside customer service. read more

the lady at the cash register was sneezing when me and my family came up to order and said that she's allergic to our type of people so we left mid order she was so rude and racist there was no point is saying that ur nothing without that job. read more

I visit this location everyday & everyday the service exceeds my expectations. Jackie & Eli run the store with care & kindness. They really focus on keeping the customers happy. Glen, Destiny, Mariah, Mckenzie & the whole team keep me Runnin on Dunkin! read more

I did a mobile order at this shop over a month ago ordering one of their grilled cheese sandwiches. Arrived at the store after almost 10 mins after I ordered to find my order not ready when there were only two cars in drive thru and 1 in the store. I waited almost another 5 mins after watching employees find something to do other than ask me if I needed help. I then walked over to an employee who told that one customer in the store other than myself she was the "Bakery Manager". I asked her politely if she could check on my order. She rolled her eyes at me and stated someone was making food. Now, that "someone" had walked over to the food prep area as I was walking to the front counter. I again politely explained I placed the order now almost 20 mins ago and had been standing in the store for 10 of those mins waiting. At this point, the employee making food could have had another mobile order come through they were working on. This "Bakery Manager" started yelling at two of the employees (one to take over for the one who must have been new). To make matters worse, my grilled cheese was not even toasted. It was the worse sandwich I got out of a dunkin donuts EVER! I contacted customer service. They stated the shop manager would contact me within 48 hours to discuss the issue and if I did not hear back from them to email customer service back. I am now one month from the incident day and have reached out to customer service several times with no response. I have stopped going to ALL Dunkin Donuts for my daily coffee stop! I will only support business who actually care about their loyal customers! Bye Dunkin! read more

I was commuting up the Northway, saw the signs, and exited the interstate to stop here. I stopped in during the early evening on a Monday. The size of the establishment is huge - one of the larger and more modernized DD's that I've seen. Inside, they had enough tables/chairs and counters/stools to make this look like a restaurant. The bathroom was very clean and had been freshly mopped with "wet floor" signs out. The remainder of the restaurant was also immaculately clean. The eating area had a large TV mounted to the top of the wall, which I've never seen before in other DD's. The service was fast and my order was correct. Staff were professional, efficient, and moved quickly to process the orders. read more

Dunkin' - the front of a dunkin donuts restaurant - Coffee & Tea Near Me - Malta, New York

I went to Dunkin this morning and asked for my coffees to be remade because I've been going for years and have never seen them look like that; I asked politely. She proceeded to ask me 45 questions about why each coffee was bad when you could see it with your own eyes. She asked me what I wanted to do, I said "for the coffees to be remade. we paid for coffees we should enjoy." She then remade the coffee, but intentionally made it look worse .... I asked her for her name, she said "don't worry about it." The girl was white, wearing a ponytail, had fucked up two front teeth that crossed in between each other, and wore glasses. Maybe 5'0. I asked to speak to a manager because I've worked in the food industry for a very long time and would never speak to a customer that way, especially over such a simple request. They told me there was no manager on site. I asked other employees for the manager, they told me there was none there. Anyways, coffee was shit and so were the employees. read more

The staff went above and beyond for me. They made my day. I think they are awesome and should be commended for being so wonderful! Whoever worked today in the morning - you're great! read more

Nice and clean Dunkin' Donuts - fairly large and not dingy like the ones around us in NYC. Staff was freindly and fast with orders. Also, the rest rooms were super clean - if you're looking for a quick pit stop on the way to the Adirondacks, this is not a bad option. read more

I have been coming here for 20 years my family probably spends at least $300 a week here easily. Today the young brat guy taking orders for one rushes you through the order at the speaker got all my order wrong come back n gives a attitude over not taking the food back never mind they don't have a garbage to throw it out for drive thru customers. I will be driving to a different Dunkin purposely not to give them the business now! Your old staff is gone and clearly needs a lot of training. I own a business and would be full ashamed on his attitude if it was my employee and their service lately! read more

What can you say about a D&D that hasn't already been said? Well, in this case, a short, busty counter girl with one too many undone buttons on her shirt was bent over the register for five minutes, displaying her ample charms while I waited to give my order, was the highlight of my last visit. Management should pay stricter attention to dress code compliance. Also, there were a couple of doors marked "Exit" that were locked. We tried to go out one, and unlocked it to leave. Someone relocked it behind us as soon as it closed. Where I come from, all doors marked as an egress must be unlocked whenever the business is open. I hope the management/the local fire marshal takes note of this and corrects it. read more

The coffee was fine, but the manors were terrible. Blonde young boy was rude and snippy.

I really, really want to give this place 5 stars, but I'd have to give walking in to order and get your food a 5, and the drive thru a 1. I rarely am in a rush, so I usually go inside to order breakfast. I also like the ability to look and see the types of donuts I want to buy (usually 2-3) with breakfast. Every time I've walked in, I get nothing but top notch service and zero issues! However, when I go to the drive thru, it's a whole other story: 1. I've been double billed. 2. I've had incomplete orders that I discovered after the fact 3. On two separate occasions I've ordered something then I went to the window and was told that either their ovens weren't working or they didn't have toast so I had to figure out on the fly what to replace it with. Why wouldn't the person running the drive thru not know what's going on just a few feet away from him/her? The drive thru is a crapshoot. I would avoid it if at all possible. Walking in and ordering/receiving your order is definitely the best way to go here. read more

Here we go again. Malta, NY location black burnt my English muffin and wrapped it up and gave it to me at the drive through. This happened at the Scotia, NY location also. I asked for my sandwich to be toasted a little extra and specifically said, "not burnt," since it happened before. The reason I asked for it toasted is because it is regularly given barely toasted and barely warm. Either way, they had to have seen that it was burnt and still served it. I went down the road to the next DD and received a hot perfectly toasted sandwich from the Clifton Park location on Rt 9. Seems maybe these employees might be better trained and equipment is working properly. Burnt anything is a carcinogen and can cause cancer. I will have to report them to the NY State Health Department since this seems to be common practice. All they need to do is adjust their toaster and obviously care enough not to serve black, burnt items. I have a picture but can't seem to upload it. I'm sure the health department will be happy to see both pictures, from both locations. read more

We received two of the grossest bacon egg and cheese croissant sandwiches of our lives here. We took one bite of our sandwiches and couldn't finish them. They were cold and squished and old tasting. What a waste of money. read more

Was at dunkin early this morning in Malta Ny I got to the counter only 2 people working I understand the problem with being short handed. Here's my problem they both where very focused on the drive thru only waited on several cars and never acknowledged me once. I got irritated and left. One counter one car alternate . Will not being business at this place read more

How hard is it to make an iced tea instead of an iced coffee? Actually focusing on the order might help get it right.

Pretty nice Dunkin Donuts with friendly staff. Always have been a fan of this coffee and this location does not disappoint.

Horrible. Went in one night to grab coffee. There was a woman I'm assuming the "manager" sitting at the first table writing. She acted frustrated that someone had come in to order. Took her time going behind he counter. I placed my order (2 out of three coffees were wrong.) when I went to leave she stayed very loudly, "can't I just have a few minutes to sit down." I laughed and walked out. Will not return for future business. Only assigning one star and that's because I have too. Very rude and unfriendly. If you don't like your job find a new one. read more

I usually go to the DD in Mechanicville but I was on my way up to Wilton and needed a coffee and a breakfast sandwich. Now when ever I go to DD I always get the same thing, a medium coffee cream and sugar and a everything bagel toasted with bacon and cheese on it NO egg. I also always ask for the bacon well done, I know the bacon is precooked but I like my crispy. I am not a fan of the "fake eggs" they use but I know it is DD I can't expect them to cook fresh eggs to order. My sandwich was good certainly nothing to brag about but it did it's job and satisfied me. Another thing worth mentioning is I think they have too many people working at this particular location, there is always people standing around doing nothing. I am pretty sure this is a training location so that's why all the extra employee's. read more

my biggest complaint is that the shop is slow .i have been a dunkin customer for the last 15th years my first encounters were in ma.when i found myself at home in ballston spa i made the local shops my favorite breakfast stop i was one of the first customers at the shop south of the village on rte 50 .this location just got a facelift, looks good, now for the bad points ,i prepay on a credit card so they have ue of my money before i spend it my choice . but no longer they are ending the long running practice of a senior discount 10% and that is enough for me to stop patronizeing dunkin. i will be urging all the other seniors whom i know to start patronizing the new panacea who are not so bashful about serving seniors read more

This dunking donuts is huge! Though I wish they had some more drink options. It seemed that they were not restocked. Service was quick and friendly. This location was very open and clean. Definitely a D&D to visit on your travels! read more