I went to Dunkin this morning and was so looking forward to it. I ordered on my app and ordered a loaf to go with it. I ordered a iced latte but when I got there I got a hot latte handed to me and then when I said "Excuse I didn't order Hot I wanted iced. They all looked at me like I had two heads. We pay for shitty service I guess and once we want what we paid for you just have to deal. After standing there trying to get no lie 5 people trying to help me they would walk away with their head down. So I asked for some ice and did the best I could do without their help. So THANK YOU FOR NO HELPING ME WITH WHAT I PAID FOR. I after the last time they screwed up my order I started taking screenshots of what I was ordering. Iam so pissed I will never go back I will give all my business to Starbucks and that's my advice to everyone. read more

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Unbelievable - stopped in at 10:30 am and never even got a chance to place an order. Stood at the counter for 5 mins without any service. read more

We ordered 3 bagels with butter. Butter melts. This is NOT butter! Just horrible! AND ... THEY CHARGED AN EXTRA $2.40 for this so called butter! Went back into the store and they added more of the same substance. After 1/2 hour, it looked exactly the same...see picture below. Made me nauseous! We could not eat the bagels. Sadly, this is going to be difficult to forget. file:///var/mobile/Library/SMS/Attachments/fe/14/A6052FE5-D0E7-44AF-B9D6-6411FDAC3214/IMG_3839.heic read more

This is still my primary Dunkin and I've met different managers over the years but the people who work there now are always so nice! I've had technology issues before with mobile ordering, maybe clicking the wrong button or something -- totally my fault -- and they've been so nice about it and accommodating. I appreciate their understanding and they're always so quick when I go through the drive through! read more

I've come to this location a handful of times. Once I actually went in and the person behind the counter never said a word. So this review is based on the customer service. When I have gone through the drive through the majority of times it has been very slow even though I haven't gone during peak times. I often go to get an assorted dozen for other people so I'm not sure about the quality of their drinks or donuts. The location is in an obscure place next to a Pep Boys. read more

Update: now that there are youth working here I feel the quality in drinks have changed dramatically. My coffees have consistently been full bodied and flavorful now and they follow any special type of requests. Thank you ladies you do an excellent job!! ------------------------------------------------ 've been here so many times and each time my drink is always watered down smh I prefer the location around the corner Buford hwy this location sucks just sucks at making drinks sugar free tasting cwater At least this location has French crueler when we crave it Customer service is nice read more

We came there 10 minutes prior to closing, their doors were still open but they wouldn't take our order. Do better!

They didn't know how to use the app. My coffee was cold when I clearly requested HOT coffee. They couldn't make a hot latte. I asked twice for my receipt and they still never gave it to me!!!!! read more

Super rude and I ordered a frappe and they told me it doesn't come with whip cream and they would charge me with extra fees for something that comes with the drink not only that I ordered a Carmel frappe and I got a frozen coffee I am super sick of this location I have issues everytime I come here never come to this location GRAYSON IS SO MUCH BETTER it maybe a little out the way but way better service I am absolutely livid read more

I don't know his name but the attendant there was the sweetest, nicest and most patient person ever! He made the visit even better. The place itself is clean, cheerful and donuts are great! read more

Dunkin' - two boxes of dunkin donuts on a table - Donuts Near Me - Lawrenceville, Georgia

They get my order wrong here alot! I always order the sourdough sandwich and I tell them to add sausage and everytime I get my order its never correct, they never add the sausage. They have a screen the workers have to see orders and it clearly says add sausage. Also when I go to always ask the worker to fix my food. The ladies in the back that prepared my food always have an attitude look on their face about it while re-fixing the food they messed up. read more

Delicious and the customer service here is BAR NONE!!! I have been here about four times now and I've never had anything less than a great experience thus far. I thought it was about time to give them the review they deserve. The man at the drive through window is so insanely energetic and really makes my day every time, wish I knew his name. Coffee is always fresh and perfectly sweetened (to my liking). Great job, guys! read more

Dunkin' - Medium Iced Caramel Latte - Donuts Near Me - Lawrenceville, Georgia

Very bad customer service, you ask them to fix your coffee because it was horrible watered down and they get upset so unprofessional like aren't we paying for service!!!!! read more

I usually pass by this location because it's on my way to work and they are quick and get your orders right. I've never had an issue until today. I ordered a chicken bacon croissant. The chicken was the size of a nugget compared to the croissant. I get it, they come in different sizes but this is ridiculous. read more

Dunkin' - Chicken bacon croissant. - Donuts Near Me - Lawrenceville, Georgia

I only patron this location as a last result. There is one off Buford Drive which I prefer much more. I always feel I'm haggling a car dealership when ordering from here. The CONSTANT upselling just needs to stop. If I want a L, M, 2 orders of whatever..I surely would order it. Its laughable. Anyway, here's what a S order of hashbrowns get you so you'd better take the cashier up on her suggestion to get 2 orders for only .30 more. read more

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I drove through the drive through trying to get 2 shots of espresso over whipped cream, a black coffee, and 2 breakfast sandwiches. After she didn't understand the whipped cream, I changed it to an americano. I ended up with 1 coffee with 2 added shots. No sandwiches. They didn't care to make it right or that our order was wrong. Very displeased and will not be going to another Dunkin anywhere for that matter. Take a bit more pride in the $4 coffee I just paid for and didn't order. read more

The afternoon old man is rude!! He won't take coupons or scan the app. I feel really unappreciated. I'll be taking my business elsewhere.

I used to come to this location every morning on my way to work. I will NEVER come back to this place again. Staff had Nasty attitudes and Tried to up charge me for something I get every time. All of this could of been resolved. Instead as I was trying to explain the manger just slammed the window door in my face!! This location lost a customer/money and a wasted drink. As soon as I left this location I went to another and I had no problems at all. read more

Best dunkin ever! The young lady that works mornings is so sweet and great service!! :) Totally recommend.

I tried the bagel bites this morning and they were so good. I called back and gave the Manager a compliment because they were delicious and so was the Shamrock drink. I'll definitely go back to Scenic Highway location in Lawrenceville because they work hard. read more

Worst store ever. Came in trying to use one of my rewards. Mind you all I get is the iced matcha latte. I asked the guy at the counter if I could use it because it said excludes "frozen matcha" not iced so the employee and I quote says yeah iced is not frozen so you can use it. So I redeem it. The guy scans it and says oh it's not working for some reason. So the "manager" said I couldn't use it because it said frozen. So he said he would refund it to where the points go back into my phone. I walked out and came back in and asked him how long will it take the point to get back on my phone. And he said I'd have to call corporate. So I said that's to much work for their mistake. If they can honor it. And mind you I'm 8 months pregnant. So the girls in the back are talking shit saying I get that she's pregnant but. CLEARLY that employee has never been pregnant because I'm hormonal and I told her y'all wanna talk y'all's shit say it to me. I asked for corporates number and they said they couldn't give it tot me. They said they would take my name and number down. And I refused because I'm sorry with them talking shit about a customer in front of their face what else would they do? So I told him to to call the Gm and let me speak with him. It's my baby shower day and I don't have time to wait for them to play games so I walked out. And as I'm walking out one of the girls yells "she's has one kid and acting like that, that's trash" and the "manager" tried to ban me from that location. That I wouldn't even want to come back to after the comments made. If I can give them 0 stars I would. read more

Stopped in for a hot cocoa on a cold day. The place is very clean and I was greeted and waited on very quickly. My order was half right. I asked for a vanilla cream donut but I got a Bavarian cream instead. Easy mistake, so I won't hold it against them this time. I'll probably be back! read more

Dunkin' - the front of a dunkin donut shop - Donuts Near Me - Lawrenceville, Georgia

Haven't stopped here in a while (I recently moved). Went in and ordered a large iced coffee, but she accidentally made me a medium. When I saw it, I asked if that was the large ( I wanted to make sure) and she apologized and took it back. Seconds later she hands me the large and I go. When I took the first sip, it was like it had no flavor. I'm thinking that (and it tasted like) they took the medium they made, poured it into a large cup and added ice. It was pretty horrible, but I was on my way to work and couldn't go back. Happy I don't pass this Dunkin every day. read more

I come here all the time when I want something sweet. The service has always been really good for a fast food, and people who work there are always so sweet and friendly. I always go inside so I can't speak for the drive-thru, but it has to be my favorite Dunkin Donuts location. read more

My daughter purchased a $25 gift card for my birthday and when I went on line to add it to my phone app there was a 0 balance. I called my daughter to find out which DD she went to and to get the receipt. I go to this DD 4-7 times a week and post of the employees know me by name. I buy bag coffee and single serving coffee and brewed and iced coffee OFTEN. When I stopped by with the paid receipt I was told "somebody had used it" I said that I nor my daughter had used it. I was reduced to tears as I was basically called a liar. My business with DD is over and I plan to post to FB and have my friends share this story along with the location of this and the sister store in. What is the good of a receipt? I left the card at the store, it was worthless. Starbucks, here I come!!! read more

How can you be out of raised sugared and glazed doughnuts? You did know that this was a doughnut shop right? Staff was nice about it but didn't seem to have a clue why they were out of a basic item. Will give them another shot next time I am in the area but two strikes and I probably wouldn't be back. This is a new location so it's clean, but it's somewhat hard to get to unless you are coming from the north on Scenic Hwy (GA 124) or heading West on Sugarloaf Pkwy. read more

It's hard to believe this location has so few stars. The drive thru attendant was SUPER friendly. We got exactly what we ordered in a timely manner. My girlfriend loves this locations and now I see why. read more

The worst Dunkin I've been too in a long while, coffee tastes like it was double brewed a horrible cheep way to offer or /and serve coffee... read more

Up until today, I stopped by about once a week. Drive thru was backed up by about 8 cars, so I went inside. No one at the counter, everyone at drive thru service. Finally ordered two coffee rolls, requested them to throw in mico wave for about 10 seconds. Owner says "no heat donuts" to his employee. I said you guys have 3 microwaves and you can't heat for 10 seconds (and no customers were behind me). Owner just turned his back and walked by to drive thru. I am done with this franchise location. read more

Would not prepare an iced caramel latte with cream instead of milk. I was told they don't do it that way. I said I am aware but I have had it this way in every other Dunkin' Donuts that I have been to. He said they don't do and then I was asked if I wanted something else. My reply is no I don't drink anything else. read more

My usually delicious frozen caramel coffee that I've gotten from other locations tasted bitter and sour from this location. Awful. Waste of $4 read more

Ordered and egg white flat bread and it was literally a rubbery tasting egg while with a warmed microwaved flat bread. The ham sandwich was terrible also. You could go get hillshire farms and do a better job. This dunkin donuts location needs to step it up big time. Their Bavarian cream donuts tasted dry and the cream was pressed into the left side of the donut. Expired donuts, gross. Never go here. read more

For all the people who come to this place and don't go inside to take a look at the doughnut or any of the food items in there please do so. It is soo nasty. Flys flying around landing on doughnuts and when I told the cashier they just shook their head like okay so. Didn't even remove it. He Just looked at me like are you gonna order or what. Never again nasty read more

The donuts were dry, as if they were not fresh. After paying over $2.00 for a cup of coffee, when my husband asked for a refill, the lady told him it would cost $1.90. He said no thanks. We spent over $12.00 today and I've ordered 2 dozen donuts for work several times. They just lost our business. read more

Maybe as a friend of DD this store needs a little more training about sales. Our country was built on customer satisfaction.

I've patronized this location many times, but usually in the mornings or early in the day. My family and I stopped here one Sunday evening after eating out because we wanted something sweet. The employee working was the most unfriendly person I've ever come across at a DD. We felt as though we were inconveniencing him! My son was mortified when I told him so, but I'm sorry - if you have a problem with customers, you may want to find another line of work. I was so turned off, I won't return. read more

I have given this dunkin donuts a lot of business.The price is different each time I go and I order the same thing.The cashier is very moody and acts as if she has better things to do.They pick and choose when they will honor a receipt coupon they give you from your previous visit which I find funny.I will no longer waste my time going in here and will be sure to let all of my coworkers know to not spend money there.They need some serious customer service skills and they all need to be on one page with the pricing. read more

Great customer service with no attitude. Will accept all and any coupons. Thank you guys.

They have the worst customer service here, avoid THIS dunkin donuts like the plague if you don't want to be served cold, old coffee and your mood ruined! I wish I had the choice of zero stars because quite frankly I am baffled at the laziness and how they manage this store, the manger himself was so rude when I went back and told him I wasn't happy with what he served me. Did he expect me to just accept the cold old coffee he just served me?!? You would think he would put on a fresh pot instead he steam heated the old coffee and now severed me reheated old coffee. I couldn't believe it!! WELL NEVER AGAIN!!! read more

I hate coffee but i NEED caffeine - The coffee here is so much better than that overpriced Seattle chain and the staff at this location is always wonderful. read more