Hair in my burger. They asked if I wanted my money back OR a new burger. I told them give me both you idiots. read more

McDonald's - Double Cheeseburger - Fast Food Near Me - Lawrenceville, Georgia

Literally such horrible customer service.. I went to the counter to ask for extra condiments and one of the employees was scrolling on her phone and when she made eye contact with me, instead of helping me she quickly looked away to avoid me. Not only that my food took 10 minutes to come.. mind you we were the only customers at the time while there were 10+ employees working in the back. read more

This chicken strip is so tiny all you taste is the wrap...do not waste your $2.99. I was so excited about this wrap coming back but now disappointed. read more

McDonald's - Fast Food Near Me - Lawrenceville, Georgia

Horrible service! Usually always horrible. But the silver lining today was My mom mobile ordered and they forgot her extra pack of apples. No biggie 75 cents. My mother kindly asked about the apples to which the drive through attendant rudely scoffed in her face and stood there for a few seconds just staring. She brings the apples but to the sheer amazement of not checking everything. We asked for extra pickle and extra mayonnaise on 2 burgers. No pickles on either. This laziness is laughable the location might as well be SHUT DOWN god forbid you ever step a foot in here. read more

Bad service. She raised her voice at me and said I didn't pay for the drink when I had already paid for it and said the drink was no more in store. read more

Burnt bacon no sauces horrible customer service. I usually don't have a problem at this lostion I don't know what happens today read more

McDonald's - a bacon cheeseburger and fries - Fast Food Near Me - Lawrenceville, Georgia

15 minutes waiting on curb for food after ordering and paying. Fast food redefined for the worst

Usually this McDonald's isn't horrible. We placed a mobile order and waited for 30 minutes. We weren't too upset because they could've been busy inside. But they had to come take a screenshot of our order and then went and started making it. We were received 2 orders of 9 piece nuggets, and cold fries. read more

Slow in the evening fast in the mornings they need to hire some others evening employees this McDonald's is run poorly in the afternoon I give it 0 stars read more

McDonald's - In line for 45 minutes they don't pull cars to parking to wait on food - Fast Food Near Me - Lawrenceville, Georgia

Don't bother going here if you are wanting anything involving ice cream. Only McDonald's Home of "our ice cream machine is broken" would decide to do a #GrimacesBirthday promo that includes a SHAKE! I thought McDonald's had worked out their ice cream machine issues but apparently they are clutching that "our ice cream machine is broken" national joke of a reputation with both hands and refuse to let go. read more

your service is crap. Short staffed ? Understood.. just let me know if I'm gonna wait a min before you cash me out. Please & thank you goes a long way . read more

Customer service is sketchy. There's one dude who works the window who's great, but there's been plenty of times that I've gone through and they don't even say a word to me. read more

McDonald's - Thanks ... - Fast Food Near Me - Lawrenceville, Georgia

379 KS#3 8/23/2016 KVS Order 79 Worst service we have received here. We usually get good or decent service. Took the guy 15mins to at least acknowledge us. ZERO Customer Service skills! Messes up our simple requested order 3x!!! By the third time our food got cold so I asked if we could get fresh food. I came to sit down again and I started to post this when he comes up to us and said "give me your receipt... " WTF??? Get it together kid!!!! Not the way to gain clientele MOD didn't do anything about the situation nor did they approach us to apologize. I'd expect more for a chain this big. ***UPDATED*** Finally got our order and they still fucked it up! We asked to speak to the MOD for a refund. He didn't seem to care and it took him a couple time to refund the correct amount on my card. read more

The 3rd time I have came to this,especially for the convenience. I keep being disappointed and let down. I usually go after my dialysis treatment for a frappe to get a little more energy since it drains and dehydrates me. I get a caramel frappe with a extra espresso shot. THREE(3)!!!! TIMES I have ordered a got to the window and paid only for them to tell me the espresso machine is down and that they can put more caramel. Why would I want that? Why would anyone? The point of extra espresso is to cut the sweetness. I'm not understanding why they allow me to sit through the line,take my money after scanning my phone app for a discount or free frappe, take my money.......THEN and only the do they tell me they don't have what I came for The time I had the free frappe and scanned my app to receive it,then I was told that the machine was down...so I left to go to another location and was told that the free drink no longer existed bc it was already used. That's so unfair and ridiculous Doesn't even include the time I came for a southern style chicken sandwich and ended up with the 1$ chicken sandwich crusty,dry ass patty read more

This McDonalds replaces the one that's now closed on the corner of GA Hwy 124 and Sugarloaf Pkwy. This location offers better & easier access if you are heading west on Sugarloaf, and not as easy approaching from the west but there is a controlled traffic signal so at least you don't have to risk the speeding opposing-traffic on Sugarloaf to turn left into McDonalds. The location has a friendly staff and keeps the line moving. Fries were fresh and hot which is important. I prefer this location to the one closer to GA Hwy 316 because I can get in and out quickly! read more

McDonald's - the front of the restaurant - Fast Food Near Me - Lawrenceville, Georgia

I'm fed up with this place and getting there with McDonalds in general. The last 3 times I have used the app to order here, the first two they got my order wrong. HOW, I wrote it down for them. And that is after waiting 15 mintues with no one else in the pick up area. This last time I ordered and waited, 15 minutes later I went in and they didn't even have my order. That's BS. I'm done. read more

They close early. They're always out of stuff. Their staff is weird. I'm not here for it. They mess up every other orders of mine. It's frustrating as hell, but i guess that's what i get for going to McDonald's read more

Worst. Wait time. Ever. From the moment I pulled up in line it was TWENTY MINUTES before I made it to the cashier window. I parked in the Reserved section and STILL did not have my food after 15 minutes. My pies are what I was waiting on but at that point I worried if the rest of my order would grow cold. It was pouring down rain I didn't know if they'd forgotten about me. This location is unfortunately always slow on service so at first I was even at peace with waiting a little longer than usual but this is RIDICULOUS and I bet that there will be no apology or even an offer to make this right for my long wait. After 40 minutes I went inside for my money. I had to outwait the rain first because it was pouring and i'd forgotten an umbrella. When I went in to get a refund I wasn't net with any remorse or explanation. The cashier simply gave me my refund and wished me a good day. I'm never coming back here again. read more

I used to swing by in the mornings on my way to work to grab a coffee and Egg McMuffin. But they took so long to get thru the drive-thru that I had to quit. I can fix my own coffee and breakfast sandwich at home just as fast for cheaper and better for me that Mickey D's. So as far as I am concerned, even if they appropriately staff it so it doesn't take forever, it doesn't matter to me anymore. I have found my new method and it suits me just fine. Later, Ronald!! read more

I stopped at this restaurant to get my usual after work snack at 2am. At the drive thru, I was told they were only accepting cash. Ok. Fine. I get to the window and the total is not the usual price. I asked the kid..."hey why is it so much?" He said it was the tax that made it that total. I told him again...i always order this meal, the total is wrong and he proceeds tobsay...."well, i didnt calculate this shit...you want it or not bro??" I just drove off on his dumb disrespectful ass. Its bad enough that i had to go to McDonald's because they were the only thing open...its even worse now that they hire just any warm body that will take the shift and give shitty service. read more

Paid full price for a southern chicken sandwich and I get a McChicken instead...go figure. read more

McDonald's - Paid full price for a southern style chicken sandwich and got a McChicken.. - Fast Food Near Me - Lawrenceville, Georgia

Stopped here at the drive thru in the outside lane. Sat there and watched 5 cars get there order taken and move forward before we ever got to order. I went in to let them know but I was rudely told they are short staffed. I get that but have they not heard of alternating lanes? Ridiculous! read more

This is by far the worst McDonald's I have been to. They gave me soapy fries with absolutely no salt and not fresh. The chicken sandwich was horrible and it seems like the lettuce has been sitting out for months. I don't recommend this place at all. It's horrible. read more

I like this place , close to where I work , it clean and staff are nice . I saw a lot of the negative review , for me this is the good place

I strongly suggest that no one eats at this McDonald's. I was severely under cooked quarter pounder and became ill. What made it worse is that I waited in the drive through line for about 30 minutes just to get this food. I have had several issues in the past with this franchise but not to this degree. If you value your health, stay away. read more

The worst McDonald's ever, if I could give it lower than one star I would. Says they're open 24/7 but they seem to be "rebooting their system" anytime after midnight. read more

Slowest drive through I have ever been to. Once I was finally through it I got home and my order was wrong. Such a poorly run McDonalds. Go to Wendy's or Zaxbys across the street. read more

Food is pretty good overall, The drive-thru service is okay, but the coffee is almost never as instructed. If you ask for 5 creamer/5 sugar, perhaps you get 1 creamer and 1 sugar (irritating). The dinning room is too hot. Its almost middle April (maybe the AC is broken), but the temperature is sizzling and its like this every day. As I was dining on 4/9/2013, I heard a customer waiting in line mention that it was very hot and asked if the AC was broken. No response. Also the restaurant has this music of about 10 tracks that loops but many of the songs skip as if the CD is scratched or damaged. The tracks are good songs, but they need a wider variety and they need songs that don't skip. Their dinning environment could be much better. I must commend the staff for cleanliness and professionalism. I believe that they excel in these 2 areas read more

Go here at 1pm for lunch, and they tell me they are out of sweet tea for the day. I guess no body knows how to make tea! And get a kids meal only ketchup on the burger, they put everything on it but ketchup, including onions, and my child is highly allergic to onions, needless to say I now have a crying child. This mc Donalds sucks! Don't recommend it to anyone, go to Grayson. read more

Folks, it's McDonald's. You sort expect simple food at a fair price. Tell me who else has dollar menu? This is a much better than average McDs in the area. I typically go when they aren't busy and am never disappointed. If you complain about this, try the Taco store down Five Folks, its a new low. Get out of the car and you'll be impressed with the clean interior. read more

This place takes forever. Staff not polite either. This place has bad management I guess.

I come to this McDonald for breakfast three times a month when i am in town. This morning, i ordered big breakfast with large coffee. Morning staff were professional and courteous. Then i went to the counter around 4:30PM to order lunch to go. There i met the rudest manager i saw in my life at McDonald's. This lady goes by Hayriya and said she is manager. My laptop was in visible area, but she immediately jumped on me saying i just came from outside. She went into tirade. I saw her treating the employees similar fashion in the past. She said this is corporate owned when in-fact it was franchisee owned. I hope they will retrain her or ask her to be mindful about her outward behavior. I reported to the McDonald's corporate line. read more

Went here last night got a mcnasty quarter pounder and cold fries.... What a joke...however the employees were very pleasant

The front front staff needs better training I ordered Egg McMuffin and coffee this morning Damien said he was too busy to stir my cream and sugar in the coffee and when he brought the bag with the Egg McMuffin he just plucked it down on the table in oh no thank you no nothing and he is kind of the second person in the past few months that I have countered there that's just no social skills with all the management needs to do a better job of training people have an agreed us and I spent five books there the least they could do is great you properly take your order with a smile and and thank you for your order. Went back this morning made the same order got the same type of receptionist before this time it was a black girl named something like easy or something like that she never smiled never nothing it was like she was dead inside couldn't get my order right that is definitely the last time I'll ever eat at that particular location there's just too many McDonald's to choose from with friendly service this one has the most unfriendly service I have ever ever see Rick McCabe. read more

I called to see if some of there restaurants to see if they had dilvery and by the 2nd call I was told I need to stop calling cause she will trace my number down and call the police what an asshole never coming to this restaurant again read more

Mistakenly went thru the drive thru at 10 pm for a fish sandwich. After sitting in the reserved section for 20 minutes waiting for them to walk out my food, finally went inside to check. Of course my food was sitting on the counter. I guess they had no intention of bringing it out to me. Though the counter worker did make time to come outside and kiss her boyfriend while I was waiting. Too many choices in the area to put up with such poor service. read more