They forgot half of our food and my coffee tastes like someone jizzed in it. When we asked why we were missing our food he said he didn't have the right donuts so he just didn't give us any. Bruh what. read more

I've been here 3 times and each time gets worse. First time, they were out of most of their doughnuts and some of their specialty drinks so I had to get a plain doughnut and coffee. Second time, I waited 7-8 minutes in the drive-through to get to the ordering window to find out they didn't have what I wanted, so I left empty handed. Third time, I went inside to 3 VERY disgruntled workers who were on their cellphones, and screaming slurs at their boss on a cellphone and angrily pacing. I felt like my was in danger, but waited 3-4 minutes to see if things would get better, but didn't. I didn't get any service but at least I left safely. read more

Worst experience... first off I don't know what has happened to work ethics around here?? I had a 4 year old and my husband with me and the employees were all joking around with solace other, shouting/ talking loudly, being crude and perverted. All in front of us. One woman said to a man as he was leaving that he should kiss her booty. His response was "we can talk about what other things I'll do later". In front of my child and I! Nowhere should that be acceptable. I went to the counter to order another breakfast sandwich and the woman started asking me what I wanted, then turned and spoke to another employee in a very loud voice about something else. While I was just standing there! I should have walked out then and there. I hope the owner sees this response and does something about it. If the manager was one of these rude inappropriate employees then something needs to be done. read more

Dunkin' - Donuts Near Me - Kalamazoo, Michigan

Frustrated to say the least. We ordered at the drive through and the women speaking re-iterated our order properly. When we approached the window we paid without question and then were handed an entirely different order. When we kindly returned the order before pulling away and requested our proper order they told us we needed to pay AGAIN! We never received a receipt for our first purchase and ultimately ended up paying $27 for 2 iced coffees and a breakfast sandwich. read more

Just went through the drive thru and ordered 3 sandwiches and 3 bakery items. Bit into my sandwich and there's no meat, after further inspection, I found a piece of paper in my sandwich. Their customer service was also very sub-par definitely seen better days from Duncan. I tried to call several times but no answer read more

Dunkin' - an open box of eggs and bread - Donuts Near Me - Kalamazoo, Michigan

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Hash browns were freezing cold . Wrong cheese on sandwich. Had to reheat at home what a pain

They have Happy Hours Deal: 2-6 pm Medium Cappuccinos, Americanos or Lattes ( iced or Hot) Be adventurous and put some flavors too :) read more

Worst customer service I've ever had. Will never patronize this location again. Everything is out of stock, the cashier was not friendly and refused to answer my questions and offer assistance read more

I don't know who they hired for the early mornings but that team has made my coffee good. My donuts are fresh and my coffee is strong and the people are so nice! Like definitely highly recommend going in the mornings! read more

I used to get this free medium drink coupon on my birthday. I do not anymore. I don't know why, but it's probably for the best I don't really need coffee. What I do like are the donuts. When they are nice and warm and it's so soft. That's the best part of having a donut. Glazed is obviously the favorite for me. Something about a plain glazed donut that's just the right amount of sweetness. Unfortunately these weren't the peak warmness. At least they weren't hard as rocks either. So it's a win in my book. read more

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Just went to Dunkin Donuts located at 3102 S Westnedge Ave Kalamazoo, MI 49008. This is the worst I've been in , very dirty , ask for some chocolate milk , the answer was , we don't have any milk at all , the cooler was empty , the employee just acted like oh well , and walked away I had to get the attention of another to get donuts. Terrible service and mostly it is filthy. read more

I ordered and prepaid with the app. When I arrived there were several cars in line and I joined them. Due to the layout of the drive they, once a car gets in line behind you, you are stuck. I waited 25 minutes to get to the intercom to order and was asked wait. After several more minutes I asked if the cashier was there and was told "nope". At that point I was able to drive off. This was very frustrating, I never got my coffee and I won't be coming back. read more

Terrible. Stale donuts waited over 20 minutes for two sweet teas for them to not even be sweet. Manager tried to help but was completely rude during the process. Very sad Dunkin read more

This Dunkin is amazing ! They are always so helpful and nice when ordering. They rarely get an order wrong. Adil helped up today and was super fast and professional! The coffee and food always tastes fresh. read more

We came in at 11:30 and a guy gave my grandpa an extra donut and it made his day!!! He can not stop talking about how nice that was. Thank you Kalamazoo Dunkin! read more

This is the worst Dunkin' Donuts location I've ever experienced. The lack of professionalism and customer service is absurd. I've been to this location multiple times, and not one time do they have donuts. They close at 7pm and they are out of donuts at noon...so what are they open for???? The logistical shortfall or lack of ordering will continue to be this restaurants downfall. Please do better. read more

Food is standard, service is okay but every single time I've come in for a drink it's watered down to the point that it's just weird. Two people came in from the drive thru in my time waiting for an order as their drinks too, we're comprable to tap water. read more

I love Dunkin donuts coffee!! I'm a big fan of there ice coffee with almond milk or skim milk with one sugar or there hot coffee the same addins. I used to frequent this Dunkin donuts a few times a week for months. I had stopped due to long drive through lines and constantly getting an incorrect order or them being out of the wake up wraps. I gave it another chance last week and my order was perfect, wait time was short and coffee was delicious. read more

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Worst Dunkin' location. This place is a joke. There were only 2 cars in front of me and this is the medium coffee I got. Along with cold burnt hashbrowns. read more

Dunkin' - Toasted white chocolate mocha MEDIUM - Donuts Near Me - Kalamazoo, Michigan

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I have been contacted NOT by Duncan Donut Corp but by an employee who read my unfavourable review of this location not honoring DD customer survey coupons. Rather they disposed of my donuts when my coupons did not work. Matthew is an 18-year old employee who cares about Customers. He had me come back & with his own minimum wage job HE PAID for our Doz Donuts & left the receipt so I could pick up at my convenience. Please Duncan Donut make this man a Manager & a Trainer. Matthew is caring & dedicated. I hope to meet him in person one day. read more

I went here for national donut day and they were out of a few donuts, but were more than happy to give me what they had and a coupon for a free one next time. They girls that worked there were so polite and caring and I had an amazing experience. I also got a drink and it was made perfectly and super quick. Highly recommend. read more

Dunkin' - Chocolate donut - Donuts Near Me - Kalamazoo, Michigan

Unfortunately, I have been driving through the drive through since March 2022 trying to order a latte or mocha and each time I've tried, I've been told that the espresso machine is down. Back at the end of May, I asked when the espresso machine would be repaired and they said "we ordered a part in March". I swung through this morning and the sign on the drive thru speaker (that used to say "our espresso machine is down") was missing. I, excitedly, thought that meant the machine must be fixed! They featured a Signature Cake Batter Latte on their menu so I ordered one of those... only to be told their espresso machine is down. McDonald's has a better track record with their ice cream machine at this point, which is really saying something. It has almost been 4 months now. I've worked at coffee shops before and have never heard of something so bonkers like "our espresso machine will be broken for a third of the year, maybe more" before. It's really unfortunate. read more

ordered through the app over a half an hour before closing and when I got to the store I waited for 10 minutes for someone to say they were closed and would check on my order since it was online and they and never came back. Never got my food that I payed for and wasted my time. read more

Wasn't open for another hour when it said it was open at 5. Went through the drive threw and the man was very disrespectful telling me to get my donuts and coffee somewhere else. read more

I don't expect much...but one morning I ordered two egg bacon cheese sandwiches and a hot chocolate. After 10 min (only me in there, drive thru took priority) they said they didn't have bagels (7am). At 20 min they gave me one sandwich with no bacon and hot chocolate that tasted like water. Are you serious? They (three of them!) couldn't have been anymore rude or oblivious. Similar incidents in the past. read more

"If lovin' donuts is wrong, I don't wanna be right." Dunkin' Donuts is back from near extinction in Western Michigan with a couple of brand new great locations. I suppose they had to reinvent themselves in the area. The franchises that closed were old and dated and this definitely reintroduces the quality product I'm used to. They tucked this donut shop back in the corner of the parking lot on the corner of Westnedge and Whites Road. You can almost miss it if you're on Westnedge and don't look west as you're crossing the intersection. As always, the donuts are delicious and the coffee is good tasting, too. You'd think people would turn their nose up at DD coffee but I rarely talk to people who don't like it. I'm particular myself and it always hits the spot for me. Recommendation: If you're not in the mood for donuts the bagel sandwiches are great, too. The people here are nice. Service is courteous and prompt. Nothing stands out uniquely about this DD but that's probably a good thing! The taste is fresh and consistent. No surprises other than I can't believe I ate that many donuts...again. read more

Worst drive thru service. Took 5 mins to come to speaker & take order. Was in line for over 20 mins to get donut & coffee.Donut was stale & very small. read more

this is the second time i showed up way before closing to pick up a mobile order and there are signs saying they are closed. if they close early close the app too!? getting very annoyed with the service here read more

I live walking distance this Dunkin' Donuts, and I am still a semi-regular (if not a regular anymore) customer. The employees are always nice (I have NEVER had a rude employee). There have been a couple occasions in which my drink was not made properly by a new employee but it has never been an issue getting the drink fixed (usually just lacking one ingredient anyway). One time, my S.O. walked to Dunkin' and got drinks only to realize he left his wallet at home, and was about to rush home to retrieve his wallet. The employee let him have the two (99-cents happy hour) coffees for free since he didn't want my S.O. to have a "bad experience" - how nice! On another occasion, the employee pointed out to me that they did not have any more of the mix for a drink I wanted. However, the employee was able to suggest to me a similar tasting drink that they would be able to make. (Now, I typically order that second drink - haha). So anyway - 1. Wonderful service, the employees seem happy to be there even if it is hectic 2. Awesome deals on their items at different times of the day/week 3. The inside of this Dunkin' is always clean (I have never been to their restroom, though I strongly suspect it is clean) Having been there a gazillion-bajillion times without one negative experience, I think, is fantastic. read more

OMG. Had to toss my iced coffee this AM - bitter bitter bitter. This DD improved over the last few months but now starting to slide back to mediocrity or worse. Back to Starby's - more $ but everything's edible read more

Dunkin' - a half eaten bagel with a bite taken out of it - Donuts Near Me - Kalamazoo, Michigan

Literally made me wait in line four 20 minutes to pick up a "pick up order" that was sitting on the counter because "the lobby is closed." All of my food is cold, and my iced coffee is melted. The decision making to screw your customers over is pure laziness. read more

I honestly don't know how this Dunkin is still in business This place is terribly run and a few weeks ago I had to wait 35 mins for a bagel and coffee. One of the managers of this store gave me her phone number when I submitted a complaint and never returned my call. I would like to give 2 stars for the time my food was ready in the past I just feel like it would be a little generous. Don't want to be that annoying customer I just want to give everyone a heads up that if you go here you may never know what you're getting yourself into. read more

i've gotten sick from coffee at this dunkin literally 3+ times now because the workers keep putting regular milk in my nondairy lattes. the sticker will say oat milk/almond milk and they literally still put regular milk in them anyways. i'm SEVERELY lactose intolerant, but i shouldn't have to gamble on if i'll be puking my guts up or sitting on the toilet for an hour just because your workers don't know how to pay attention to order specifications. read more

The lady misheard "iced latte" for warm latte. So when I corrected her she went and poured whatever espresso was left over in a little cup into a glass of milk. Shittiest coffee I've ever been served at Dunkin. Won't go back to this location ever again. Shitty coffee = Morning ruined. read more

I admit I ordered "assorted" munchkins and somehow I thought that would equate to chocolate, glazed, and a few powered donut holes. What that really means is half blueberry and half jelly filled - yuck, yuck, yuck! What's even more tragic is I got these as a thank you for friends who are helping through a hard time instead I think they think we hate them. read more

Today I came in to Dunkin' and I was standing in line for 8 minutes before one of the employees took the man in front of me's order. Due to the fact it took so long to take his order, I didn't even get a chance to say my order because I would've been late to work. All I wanted today was a damn coffee and I didn't get it. I also used to work at dunkin so I know that there should ALWAYS be someone helping the customers at the counter. The Dunkin in portage is wayyyy better. read more

Went there yesterday 12/27 around noon. Horrible service by the girl that waited on me. Zero greeting, zero interaction aside from taking my order. I ordered a coffee with a shot of caramel, it was very bitter, with no caramel, I also ordered a breakfast sandwich, after a few minutes I went to check on the status of it, they forgot to make it. My son and I were the only ones in the lobby, not only did she forget to make it, she totally forgot what it was. Very disappointed in the experience I had. I could understand if they were busy, but the lobby was empty and the drive through was very slow. read more

I stopped by the drive through window at Dunkin' Donuts to order three glazed donuts. The young man that waited on me was heavily tattooed never looked at me while he took my money because he was engaged in a conversation with somebody in the store and then he went to get the donuts and instead of giving me three he gave me six but only charged me for three because he never looked at me and he was still engaged in some kind of conversation with somebody in the store. Even though I got twice as many donuts as I requested I will never go there again I'm very tired of shoddy customer service. read more

I'm writing this while standing in line at this Dunkin. It takes a lot to write a bad review... but geez. There are three people working here on a Sunday and I'm not sure who is actually doing work. There is a gentleman who came in well before me and will be here after I leave. He has been patiently waiting for three coffees and two donuts. There is an employee in the back just wandering around, and she looks at the gentleman and goes, "what are you here for??" Unreal. Get it together. read more

To say I LOVE Dunkin is a complete understatement... However, lately the service has not been the same. This morning 1/24/18 i went through the drive thru like i always do. My order was taken and when i got up to the window they asked me what did you order again? THEY HAD NO CLUE! This has happened a handful of times.. i am not really sure if it is the new staff they have there or what.. but it has been very disappointing lately, i go there less and less... because it takes longer and longer each time i am in the drive thru. It is getting to the point where i will spend my $5 dollars elsewhere.. It is very unfortunate, and certainly doesn't start the customers day off right! read more