I hate that chain coffee joints can't have consistency when you know there are recipe cards behind the counter, and yet every time you order it taste differently. I ordered ahead on the app, which is partially the reason why I would go to Dunkin again...the convenience of it. I still waited for my order when I got there and wasn't greeted while I waited. Then when my order was done it, it sat there and I just reached behind and got it bc I could see it was mine. I ordered a frozen coffee which was so overly sweet, it was almost undrinkable if it wasn't for the price. I also ordered a brown sugar shaken espresso, which tasted like a sweet watered down cup of milk. I am so sick of paying $6 for a coffee that tastes like sugared milk. I would much rather go into town and go to White rabbit but they are closed on the weekends. read more

I had a really great experience at this Dunkin' recently! When I went through the drive through, they let me know that their card reader wasn't working and I would need to come inside - no problem. I went inside and was immediately greeted by the nicest cashier. She let me know that she was new and training. She was so friendly and helpful. Her attitude really stood out to me. I wanted a little bit of a different variation in my drink than what was featured and she helped me with that and I really enjoyed my coffee -- cookie butter iced coffee with oat milk and cookie butter cold foam. Yum! My food came out quickly too. Overall, this is a standard Dunkin' but with great employees! read more

Dunkin' - Cookie butter iced coffee - Coffee & Tea Near Me - Jeannette, Pennsylvania

First off, we went thru the drive thru and was greeted with " what do you need". There was no donuts at 6:30pm Poor service . read more

This Dunkin has really improved over the past few months. A few months ago, this Dunkin needed help. The staff was unfriendly, my order was always wrong, and the wait times were really long. Ever since the new makeover, the staff is friendlier, my order is never wrong, and the wait times are very short. They made huge improvements and I look forward from ordering from there. I recommend downloading the Dunkin app to make your experience faster, and to collect those Dunkin reward points. The only downside to this Dunkin is the location. It has a very small parking lot, and it is difficult to get in at times. Other than that, consider making this a stop while you're traveling down Route 30. For a quick breakfast, I recommend their iced macchiato with an added caramel swirl and a bagel with strawberry cream cheese spread. It is fulfilling and will get you through the day. My wife usually gets the everything stuffed bagels which is another great option. read more

Dunkin' - Vanilla iced donut with sprinkles - Coffee & Tea Near Me - Jeannette, Pennsylvania

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Got three iced caramel lattes and some donuts. The donuts are very consistent here I will say

This location is the preferred location in my area. Light years better and will get your order completed quickly. Short lines and first responder and veteran discount applied upon request. read more

Not good is an understatement, after waiting what felt like an eternity for my food I had finally received my food. I was halfway home when i decided to open it. what I thought was a sausage egg and cheese on a bagel (they were out of English muffins/ first red flag), was in fact burnt cheese (to the point it was black) and egg no sausage. I attempted to eat the bagel but was barely able to bite through it. The egg tasted spoiled and the bagel was tough. overall highly upset I spent 5 dollars on something inedible. 0/10 experience. read more

This is a neat Dunkin'. They have a roll-up garage door that lets the outside come into the dining room. Very nice, especially today since it was pleasantly warm. We sat here and enjoyed the fresh air with our donuts and coffees. Another neat feature at this Dunkin' is the electric car recharging station in the parking lot. I've never seen one of these at a retail establishment before - very cool. read more

Dunkin' - Roll up garage door is open. - Coffee & Tea Near Me - Jeannette, Pennsylvania

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Email to owner and corporate: I don't know who needs to hear this but you have a very serious problem in the Jeannette, PA store.  The behaviors in this store are not compatible with a viable business. Upon drive thru arrival, the order taker was not listening and I had to repeat my drink order.  I ordered Pittsburgh Creme for 3 of 6 donuts.   When I asked if they had any coconut donuts, she said "we have no donuts with allergens".  I don't consider coconut an allergen.  So, realizing that they took donuts off the menu due to allergens, I asked (I subsequently determined it was Jackie, the manager) what donuts they did have (because, also, 75% of the time, they are out of alot of donuts).  Jackie responded, "We have all our donuts".  I have NO idea what kinds of donuts are included in "all our donuts".  I asked Jackie again what donuts they had.  Instead of telling me, she asked me, "You want me to go through 33 donuts"?  I told her I cannot order donuts when I have no idea of the names.  She intolerantly started telling me the donuts.  Ten in, I told her double chocolate and asked if they had white creme/powdered.  They did so I ordered two of those. When I got to pickup window, I handed a coupon (prior receipt with survey code on it) to the male.  A minute later, he came back to tell me they don't accept those coupons.  I told him I just used one.  He applied the coupon and told me moving forward, they won't be accepted.  No one was wearing masks or gloves. Gross. I asked the male the name of the female employee who took my order.  He told me that he knew no names (while laughing to instigate) and refused to find out for me.  After I asked to see a manager, he laughed again and tauntingly responded, "So you want to see a manager, huh?"  I said yes.  Jackie came to the window with a very bad aggressive, negative attitude before I even said anything.  I asked her if she wanted me to pull up to talk so the line would not be held up.  She told me no and that I was a waiting customer and she could talk there.  I explained I wanted the name of the drive thru taker because she did not listen to my order and I had to repeat it more than twice.  Jackie refused to give me her name.  I ultimately learned it was Haley, her name was on the receipt.  I told Jackie I needed to talk to her about the customer service and the rudeness of the male.  She responded, "Oh, he was rude? OK." She wasn't accepting my complaint about his rudeness and him laughing at me when I asked to see a manager.  Jackie's demeanor degraded rapidly.  She could not have cared less about my complaints.  I asked her why they no longer took the survey coupons.  She said they stopped taking them over two years ago and that they stopped giving paper coupons years prior.  That was a lie,  I used one the prior week with no problems and just this year, got a survey code for doing a survey.  I asked her why the store would provide a free donut with the purchase of a drink if I did a survey and not honor the coupon.  She lied again and said, "The coupons state at 'participating stores  My 8 paper survey coupons in my purse DO NOT have a statement written that says, "at participating stores".  She continued to argue with me about that.  I told her there was a serious customer service problem at the store.  As I started my car to leave, she yells at me, "speaking of customer service, you need to leave because you are holding up the line."  This coming from the same troll who told me I did not need to pull up to allow the customers behind me to get their orders.  As I began to pull away, Jackie said, in front of at least 3 employees that I could see through the window, "She can go f&%k herself." Upon arrival at home, I noted they ripped me off of $.23.  I was entitled to a free beverage for my birthday.  They did not reduce my bill by the $3.50 for a large iced coffee.  They only reduced my bill by $3.02. Furthermore, I REPEATEDLY told Haley the french vanilla creamer needed to be sugar free because I am diabetic.  My receipt shows 4 vanilla shots, NOT 4 sugar free vanilla shots.  I have been calling the store since 11:46 am to find out if the vanilla shots were sugar free.  Despite me calling the store 34 times in 1 hour and 30 minutes (see screen shots below), no one has answered the phone.  I cannot drink this coffee until I can confirm if the vanilla shots were sugar free. My friends/family have banned this store for their food and drinks for very similar behaviors of staff and the incompetence in the filling of orders.  I have reported problems with this store dozens of times. Why aren't the paper survey code coupons being honored?  Jackie told me she has worked there for over 2 years and in that timeframe, no paper coupons were given or redeemed as they are now emailed instead.  Those are both lies.  There are no restrictions on these coupons. Does this incident comply with your customer service standards?  When/how should I go f&%k myself? read more

Representative from owner called to ensure situation with proper covid proceedures will be followed by all staff.

This place is awful, they are always out of everything, they also ignore customers to have private conversations with each other, when you complain they offer coupons which you never receive. read more

Definitely the best Dunkin around!!! I work next door and they are always super nice, even when we have a million orders, they get it right every time and never complain about all of our orders ( which is everyday ! ) super fast, super personable and amazing staff and coffee!!! read more

I went here today and had a great experience. Sharon S. was out cashier and she was amazing!!!! She truly made my day better!!