Today (6/19/2026) at approximately 10:30 AM, the staff managed to get my simple coffee order wrong three separate times. I ordered an iced coffee with milk and sugar, yet I was repeatedly handed a hot coffee with creamer instead. What made the situation even worse was the staff's attitude. After the third mistake, instead of taking responsibility and correcting the order, they appeared irritated with me for pointing it out. Rather than remaking the drink properly, they simply dumped ice into the hot coffee and called it a solution. It was unprofessional, disrespectful, and incredibly frustrating. The bigger issue appears to be poor management. A brand-new cashier was left to handle the register with little to no guidance or support. She seemed completely overwhelmed and was essentially set up to fail. That not only created a stressful situation for her, but also resulted in a poor experience for customers. Mistakes happen, but repeated errors, a lack of accountability, and inadequate training are signs of deeper management problems. Based on my experience, this level of service is unacceptable. read more

Dunkin' - Cremer not milk and I highly doubt they added the shot of espresso. Also they just dumped ice into a hot coffee and called it a day. - Donuts Near Me - Hollywood, Florida

I live right next to here and over the last 2 years every time I dare to get a coffee it seems they skimp you every time. I never go back to argue because it's a waste of time but this is for sure my last time passing by here. This is what my coffee looked like when I got it. Never took a sip or anything. Waste of $$..... read more

Dunkin' - Iced Coffee - Donuts Near Me - Hollywood, Florida

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Stopped by for breakfast on a Saturday and it was super busy, I definitely think they should have more employees for the morning rush but would highly recommend ordering online in advance. I like the fact that there's an open kitchen so you see the employees prepping the drinks and food. Even though it was super busy all the employees work so efficiently. read more

Walking into Dunkin now I've had this place many times I have a gift card so might as well got a large iced French vanilla coffee and a strawberry donut with sprinkles it's busy in here jeez I got sweet and low and a sugar in the side trying to donut first very good nice strawberry taste nice and fresh I got 10 bucks left on my gift cards so that's a plus the coffee is great I love it and u need it now it's off to work great coffee and great donuts I'll rate this a 5 stars I asked for no sugar in my coffee I just put it in my self it's very good just don't wanna drink so much so early in the morning it was moderately cold in there but the weathers amazing today nice and clean in there and 4 employees so there ready for the morning rush!!! And my cashier was very nice I see her almost every time I go (This review was written fully in Chronological order of my experience) read more

Dunkin' - Strawberry Sprinkle Donut - Donuts Near Me - Hollywood, Florida

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worst dunkin i've ever been to in my life, super disappointed in their slow service i waited 20 minutes for a donut!!!! I got hash browns and they were burnt lol, then i asked if they had ketchup and they said no, and then i ask someone else for ketchup and then they said yeah. super confusing workers are horrible and unreliable im extremely dissatisfied id rather go eat dirt then their stall donuts. The donut was so stall i threw it at a kid and he said "ow" im not even joking either like im so serious and highly upset this dunkin ruined my day. read more

This is so far the only Dunkin I've been to with such bad customer service. I live very close and usually come here for my son, but they never greet or acknowledge you when you walk in. They keep talking and doing whatever they're doing and ignore you for a good 5 minutes without even saying hello or I'll be right with you. The lady there today was on her cell with some man, flirting and totally ignoring there were 3 people in line! Just horrible. read more

I placed my order via the Dunkin app, which I love...however they forgot the whipped cream...which I had them add upon my arrival. I made the mistake of not trying it before I Ieft...as it was missing the sweetener I requested to be added on my order. The place was nearly empty, maybe three customers inside and about seven employees. They really need to read the customer's mobile order in order to view how it was ordered and not just make the "base item" ordered. They're all customizable, so they need to pay better attention. read more

Dunkin' - Display of coffees and accessories - Donuts Near Me - Hollywood, Florida

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This location has become a lot better since they are no longer a baskin robins and just a Dunkin'. I came for national donuts day and tried their new raspberry watermelon green tea. The tea was good and their donuts are good. Service was fine. I don't come often but when I do it with the app to avoid wait time. read more

Dunkin' - Raspberry Watermelon Dunkin Refresher - Donuts Near Me - Hollywood, Florida

Never have any thing if you order online except to get a different thing when you get there

It's Dunkin' coffee.... hit or miss but this location is on my way to work and on my way home. The need for caffeine hits and the drive thru and mobile ordering is convenient! read more

Today the line for drive through was so long that I decided to walk in. There were 6 staff members present. I did not have to wait in line. Andre was very friendly and patient. I ordered my regular list: large iced latte, donut, and 6 egg and cheese wraps. I receive the wraps super fast but then nobody seems to remember the rest of my order. Andre is slammed at his front desk but notices that and ends up making my drink... wrong... I leave it to that and walk out. Always issues at this location. But with my coupons and rewards I only end up paying $4.89 so can't complain about service I guess?... read more

Go here everyday for my coffee. They always make it right and know my order as soon as I pull up. Management is also very nice. Only complaint is they never have chocolate chip ice cream. This location has a Baskin Robbins as well. read more

Dunkin' - Coffee - Donuts Near Me - Hollywood, Florida

Perfect place for that coffee and bagel .On the morning I could brew my own coffee but for today I will get that fresh coffee and bagel . I love that they are open at 630 in the morning and opened late . read more

Don't come to this dunkin' Donuts the employees are rude I came to get some ice cream and I asked one of the employees where can I Place my order and instead of taking my order she got on her personal cell phone and started talking instead of taking my order until I approached her and said something to her that I would like to speak to the manager which I was told the manager wasn't there I told her I didn't want her to take my order that I would like another employee to take my order then they double charged me on my order then as I'm sitting in my car enjoying my ice cream there's paper inside my ice cream I will never come to this nasty Dunkin' Donuts ever again read more

Dunkin' - Disgusting nasty will never buy anything from this Dunkin' Donuts ever again - Donuts Near Me - Hollywood, Florida

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In the morning when you wake up if you are looking for misery this is the location to go to. Not only are they overstaffed with employees that don't do anything. But the manager finds it more important to take care of her children that walk in with obviously her mother then help customers that are complaining. The coffee is stale and tasted water down. The only bright side is the young lady at the front cashier she is a very nice young lady. Other than that just straight misery you asked for sugar because there's none available out on the counter and they look at you like you're the inconvenience. Like I said in the beginning if you're looking to be miserable first thing in the morning this is the place for you. read more

Almost gave 4 stars because my iced coffee was absolutely horrible, but the reason I give this store five stars is because of Andre. In the drive-through his greetings always make me smile. And once you get to the window his smile, personality, and jokes will make anybody laugh on a bad day. He fixed my iced coffee with no questions asked and was delicious. Started this review in May of 2018.... not sure why it wasn't posted! read more

customer service is horrible. when going through the drive thru they never have icecream. Late night shifts are the worst. It sucks!

Everytime I go to DDs I'm never fully satisfied with my coffee... even at this location I've been disappointed until today... Andre the shift leader took my order and was so pleasant the entire transaction and my coffee !! Was perfect exactly what I asked for ! Thank you Andre read more

It was my favorite DD place. Since now, I better check my receipt before leaving. It looks they honor me with discounts I never get read more

Dunkin' - Look at this. - Donuts Near Me - Hollywood, Florida

Ive been to many bad dunkins in south Florida and this may be the worst. One time they left out half my food. Another time nobody answered the drive up box at 7pm. 3 days ago I go at 8pm for ice cream and after I order the employee responds "ha nah, I don't know how to make that" denying a customer an item? ARE YOU SERIOUS!. Today I waited just under 15mins for 2 bagels and hash browns and then get some rude girl bringing them out to me. ILL NEVER BE BACK THATS FOR SURE. I might even go as far as calling corporate because this is unacceptable and my local dunkin. read more

Dunkin' - It's been 10mins. Where is my bagel...... this is the worst dunkins around (service wise) - Donuts Near Me - Hollywood, Florida

I hate this Dunkin Donuts! They always seems to disappoint me. I only go bc its near my house and I need coffee/breakfast on my way to work. 1. The drive thru is way too long in the mornings and they are slow as hell 2. 2 times my coffee was made wrong 3. 2 times my bacon wrap was hard and burnt without the flavor I asked for! 4. They are always out of something! 5. They charged me for extra things on my receipt didn't realize it until after I was down the street. I will not be visiting this location ever again I don't care how close they are to my home. I rather wake up 20 minutes early to drive to a different Dunkin! 5 thumbs Down! read more

Do not go here, they have the worst customer service e and you wait forever without them even acknowledging you. This was such a horrible experience that I will never come here again. They back there talking to themselves but do say anything to the customers. read more

I would never go back to this place. This place is dirty from when you park your car until you buy something. I took my kids there and you can see cigarette buds outside the door entrance. Beer cans outside the parking lot. And the have a liquor store next to this establishment that makes it worse. read more

I hate this Dunkin Donuts. I only coming here cause it's at the corner of my house. They seem super incompetent. There's always a long wait - even when there's no one else in the drive thru lines. One time they didn't know their own menu when I asked for a chicken salad on a croissant (it was listed on their menu). They always make my coffee super sloppy with the iced melted and they never ever ever give napkins!!!! I'm a mystery shopper and I pray to go to get this store assigned to me one day. read more

I don't understand why they are not "allowed" to give cream and sugar on the side with my coffee? I was very confused by this and wasn't sure if I was just hearing wrong so I parked the car and got off to get it in person and the door was locked. This is at 5 PM on a Wednesday. The girl working there would not open and seemed to be speaking to her shift leader through her headphones. He seemed to be telling her not to open the door. I kept trying to ask if they were closed and she finally proceeded to open the door and say that they were in the middle of a shift change and we're not serving anyone at that moment? Still confused. And what's this whole idea behind not being allowed to give cream and sugar? read more

Half way through eating my sandwich, I find a dead fly smeared in the cheese. Very grossed out by this place to say the least. I will not be returning to this location. read more

Dunkin' - Dead fly found in sandwich - Donuts Near Me - Hollywood, Florida

Gone twice and the donuts are hard or stale disappointed. For a location that's open 24 hours, they should have fresh donuts all day, they tasted like They were two days old. read more

Worst place ever!!! I went last night they screwed up my order then just now I asked for a plain bagel with no cream cheese instead I got a breakfast sandwich not a bagel sandwich but a sandwich????? I mean. Then I drive up to the window the woman is yelling out who's coffee is this, who's food is this. Never again I will never ever go to another dunkin doughnuts again. You have officially lost my business. Maybe someone needs to go fix and or change the employees at that location. read more

I pull up at 11:07 to be told they're close so do not mind the 24 seven sign and waste your time I literally left the house and drove 24 minutes to be told were closed on a business says 24 seven do not waste your time read more

Ordered a Boston Cream donut to go. I arrived at work and opened the bag and there was just the donut with no wax paper and it was upside down so the chocolate stuck to the bag. Not to mention the woman at the register wasn't really present, her face showed she really didn't want to be there. read more

Worse drive thru ever! Been stuck in line 20 minutes and can't move! Only 4 cars here?!? What's going on here?!? This is not the first time this has happened here (and not even during busy times), but this will be my last time :/ read more

We stopped in to eat and grab coffee around 8:20am. They had no large plastic cups, no flatbread, no wraps along with most of donuts empty. Which is ok we found other items to eat. But what the worst is every table was dirty and the women's restroom was gross it literally had feces all over the toilet seat, the floors dirty. I wouldn't allow my grandson to use it. I mentioned it to the staff, youcould hear them all saying they weren't going to clean it. We stayed in the store for a little over a hour and not person went into the restroom to clean it. If I honestly would have seen the bathrooom before eating I would have never eat there I feel disgusted. read more

Actually should be no stars. Third time I come to this DD and 8 minutes before I get a response in the drive through. Today I swung by the window and the cashier said they are not taking any more customers. Because the other workers didn't show up. Extremely disappointed. read more

Worse place ever. Employees uniform are nasty dirty. They have no manners and the wait time is horrible! Would never go back to it!

This location is one of the quickest locations by far and they have never messed up my order. Ive been going to dunkin donuts for years for my coffee fix, and just found out about their sugar free flavor shots through the lady at the window - needless to say Im a full fledged addict now because of the coconut. Yum. read more

The worst customer service. If you don't want your day to be ruined and get upset don't come here. You will walk out really frustrated. Manager is rude, employees too. They have no clue what they are doing. read more

Place an order at drive through. Woman says hold on.., I see the car at window leave so I move forward. Woman opens the window and says "you don't have patience do you?" This is with no greeting noting. Closes the door and I am sitting there with my mouth open She comes back after several minutes and says. I'm by myself and we do not have what you want and proceeds to scold me for not waiting at the microphone. If it's after 9:00 don't go!!! read more

Horrible service!! Everybody who works there never knows what they are doing. They passed me my coffee and didn't put the top on correctly, and ofcourse the coffee spilled all over me. They can never get it right. Why come out with reward cards if no one in the store knows how to reload it. I hate this place!!!!!! read more

Service has declined in the last several months. You wait over 20-30 minutes in the drive thru and going inside is no different. I love DD and am a loyal customer but it's worth driving to the next closest location just to avoid the horrible wait. The staff remain friendly but service is so slow! read more

I've been here a few times after 11pm and am always told the oven is not working. I think the staff just doesn't want to make anything