This past Saturday, while my mom and I were on our way to my dad's house, we made a quick stop at a Dunkin' off the highway. What we expected to be a routine drive-through visit turned into an experience worth sharing. Hugo took our order, and from the moment he spoke, his tone stood out. He was pleasant, patient, and never rushed us. You could genuinely hear the joy in his voice. It was the kind of customer service that makes you pause and take notice. Living in the city, I don't always encounter that level of care, and my mom and I both agreed that his demeanor alone would make us go out of our way to return. Then there were the donut holes. Fresh is an understatement. I regularly visit Dunkin locations in the city, and I've never had donut holes taste this fresh. Typically, I store mine in a plastic bag and reheat them the next day. Not this time. I woke up the next morning, and they were still soft and fresh, just as if we had purchased them moments before. Between the exceptional service and the quality of the food, this experience exceeded expectations. It is rare to find both done well at the same time, but this location delivered. I can't do anything but rave about this stop. read more

This was a super convenient stop on our road trip. They were fast, the man at the front was super nice, talkative and willing to modify my order. He also offered info about drinks cookies and order items! I got an egg and cheese on a croissant. It was good, just crispy enough and a peach sparkler which was delicious and a bit sweet. We went in and it was tidy and not too noisy. Securely recommend this stop read more

Dunkin' - Egg and cheese croissant sandwich and peach drink - Donuts Near Me - Highland Park, Illinois

It's a coffee house I've been to before but haven't been in about a year. What's different ? Much cleaner Food fresher Coffee better Service Excellent Well done guys You've upped your game since my last visit read more

Stopped in tonight to pick up a bag of their original ground coffee (cheaper than the grocery store) and left with ice cream scoops and coffee cake muffins for the morning. It was a gorgeous summer night, and my hubby coaxed me to cheat on my diet and join him for a scoop of ice cream. Our intent was to go through a drive-thru somewhere, since we're not comfortable waiting in lines too close to others. When we arrived, there were only two other customers inside, so we went in. Though the flavors were somewhat limited (pretty sure 31 flavors doesn't exist anymore), the single scoops in a cup were ginormous! They were incredibly generous at this location. We opted for Snickers and pralines & cream. Yum! I also noticed they had a few vegan/non-dairy options as well. When we got up to the counter to pay for coffee and ice cream, we couldn't help but notice the coffee cake muffins were freshly made. We snatched up a couple of those for our kiddos, since those are their favorite muffins. All the employees were wearing masks, and they have plexi shields over the counters to keep everyone safe. Great all around experience. read more

Unlike the other Dunkin in HP, this one is a pretty good place to visit. The Baskin Robbins collab is clutch esp if you got kiddos. Hugo the manager is awesome. He's got the old school work ethic and he makes this place work. read more

I probably would have given them 3 stars, but after reading all the other reviews I can see a pattern that doesn't seem to have changed much with this place. When I walked in there were some young women servicing customers and cleaning up behind the counter and one of them took my order for a Caramel Macchiato. The barista made it quickly and I went upstairs because I had some time to kill. Maybe I got there just after the morning rush because there were only 2 or 3 customers when I got there, but all the tables and some of the chairs needed to be wiped upstairs. (While I was sitting up there, one of the young women did come up and wipe down everything.) So far, no big deal. But then I took a sip of my drink and didn't taste any caramel. I brought it back down and told the barista. She pumped 4 squirts of caramel into it which made it better. But she didn't apologize that I wasn't happy with the drink (like Starbucks would), I'm not sure she even spoke to me at all, and after 4 squirts it finally tasted like I imagined it should have the first time. (Did she forget originally...?) If I'm in the area again I won't hesitate to stop in this place, because it's Dunkin Donuts and they have delicious stuff, but management should take a hard look at the quality of product this place is delivering if they want people to visit for the drinks as much as they do for the donuts. read more

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I have to admit the size of the donuts has gotten smaller and smaller. It's frustrating. You can get better quality, larger, and cheaper donuts at many local ma and pa places or even Mariano's or jewel. It's nice to have a drive thru but when it comes to the donuts, sadly I feel there are many other places that are far better read more

Dunkin' - I have small hands and this donut was tiny, the frosting looks sparse. Donuts have become smaller and prices increased - Donuts Near Me - Highland Park, Illinois

I come here every few months when I take a drive out of the city to the burbs for some sightseeing. Honestly, there isn't anything too memorable about this particular Dunkin, however, they always get my order right, they have a drive thru if needed and I'm seen in a timely manner. During my most recent visit, they had the necessary precautions up for covid : place markers on the floor, a shield between the customer and employee and hand sanitizer. Because of all these factors, I have no reason but to give them 5 stars! read more

These guys are amazing. We ordered a birthday cake for my son's birthday online. When I got to the store to pick it up it was not there. Kind of stinks. The team members worked with the manager to try to track it down. It was nowhere to be found. This tea made things right and the birthday went fantastic. We have always like DD as a family and they made me realize this store has an amazing team, willing to do what it takes to make things right. I am usually a Starbucks guy, but if I am near or at home I will be coming to this Dunkin from now on. Keep up the great work. read more

You can buy just one or two donut holes, you have to buy a minimum of 5 for $5.50 - I remember when you could be 5 donut holes for $1.00. My 4 year old Grandson and I will not be back-ridiculous policy and a teachable moment on how to avoid extortion. read more

In a nutshell: Google can make cars drive themselves 1,000,000 miles with 0 accidents, but this Dunkin Donuts can't properly sweeten a coffee. The people that work the drive-thru are great on a personable level. Super friendly and orders are always correct. HOWEVER, there are huge issues with how this location prepares coffee. 1) What coffee purveyor doesn't know that sugar fails to dissolve in iced beverages? Other Dunkin locations are able to sweeten iced coffee. At this location, you end up with a quarter inch of sugar at the bottom of your cup. 2) Stir the sugar! Even in hot drinks, all the sugar is at the bottom of the cup. 3) If I order a flavored iced coffee at any other location, it is delicious. Here, it always tastes like sour burnt bacon. It's like corporate accidentally stocked this location with butter milk that only gets used on iced flavored coffee with cream. This is probably just a product of #1 above, but I felt it needed it's own callout. I don't go to Dunkin for the quality of the coffee. I go when I want sugary caffeinated goodness. Therefore, it's important to me that the sweeteners are handled in a manner that meets the most basic requirements of modern civilization. read more

This place has a great sausage, egg and cheese croissant sandwich! Buuuuuut the best thing that is not included on the menu is the cold ice water! This is the best drink in H.P that's why I gave this establishment 5 stars! read more

I was excited at first, thinking that this new DD would be a great option rather than risking my life trying to get out of the parking lot my at the DD down the street on 41. Wrong. Horribly designed, parking lot is tight and awful. Store has been opened 2 days and curbs are already full of tire scuffs. They built this in too small of an area. When you get inside, the "ordering area" is tight. Absolutely no room on the first floor. The second floor seating area is pointless. It will fit a few HPHS kids, and nobody else. Filthy interior for being open only 48 hours. This store is strictly a drive thru in my mind. Poor planning by the owners and poor planning by the HP board. Coffee and donut were fine. read more

Dunkin' - Awkward small upstairs seating area. - Donuts Near Me - Highland Park, Illinois

This is the best Dunkin. Fast service. The staff is always hustling and also very polite. If you're just driving down 41 or giving bad reviews go somewhere else. This is my neighborhood Dunkin and though I don't go daily it is nice to see the same friendly faces every time I do go. I just wish the Honey Bran muffins weren't discontinued. read more

Says open 24/7 here, open until 12am on google and 11pm on Uber eats. I ordered at 10:30pm and the order was canceled saying the store was closed. ?? Also, the other times I've ordered here, there were wrong items. read more

I came here at 10:49 and no one was there. I tried going in, the drive thru, and even calling and nothing. It says they are open 24/7. Extremely frustrating. read more

Dunkin' - Donuts Near Me - Highland Park, Illinois

I really don't understand how this location doesn't have 5 stars. I usually head there in the morning typically between 6-7am timeframe. The person that takes the order is always polite to me, I usually never intend on getting hashbrown but because of how pleasant the service is, I usually get some when asked. I have rarely had to wait because of how amazing the staff is. Look, I appreciate coming to this location for my morning coffee. Moral of this review, be nice to the staff and I promise you they will be nice back. Great job to the team here. See you guys tomorrow for my morning coffee and hash browns! read more

Do yourself a favor and try going to a local bakery. This Dunkin' Donuts restaurant has very unprofessional, flippant, immature teenagers working there. After placing an order and them getting it wrong, we waited in the drive-thru for over five minutes. As I honked my horn to get there attention, they avoided the window so that they would not see us. Again, try a local bakery such as Lovin' oven, or better, Starbucks. read more

Went there at 10pm and asked for a mixed box of 50 munchins and got 50 plain ones. Pretty annoying considering I was the only one and the dude told me he had all the flavors besides sprinkles. read more

It's hard to give a positive review when someone is too incompetent to take an order. 0 Stars if possible. If someone can't take a coffee you ordered it shouldn't be working there read more

Made a quick stop at this location on our cross-country road trip. After about 14 hours of driving nonstop and at 11pm, my husband and I both needed an energy jolt to keep us awake until we got to our destination. We were debating whether we should wait to find a McDonalds, but we decided this was closer. Going through the drive-thru, we were not greeted. In fact, we had to ask multiple times if anyone was even there. When the employee finally answered, we ordered a large vanilla latte with whipped cream. The employee repeated our order to us once, and then a second time: "Just to make sure, you said large vanilla latte with whipped cream." Alright, cool, this guy is triple checking, no big deal. Well, we get our large coffee and drive off. A few miles down the road, I take a sip. Black coffee, no sugar, barely any cream and no whipped cream. You would think after repeating our order to us twice that they would get it right. Nope. Oddly enough, we were still charged for a vanilla latte with whip. Next time, we'll stick to McDonalds. read more

Love it here ,I come here almost every day and don't have to wait long if I do have to wait for my coffee and the young guys are nice

Wow - this is like stealing from the customer! I went through the drive-through this morning. They were busy, but this was unacceptable. As I left the drive-through and lifted my coffee I noticed it felt a bit light. I open the lid to find it a third empty! I cannot believe that they did not notice this prior to putting the lid on my coffee. But they figured I was in the drive-through and would not notice. And I'm guessing some people wouldn't have. This is simply cheating and stealing from your customer read more

Dunkin' - So much for getting a full cup of coffee that you pay for. I guess they figure they can cheat the drive-through customer. - Donuts Near Me - Highland Park, Illinois

Since it's renovation a couple of years ago, this has been my go to place when I needed to write papers while working or after work. The staff is very nice and besides the music a little loud, I was able to attain the peace I needed to do my work and enjoy a fresh cup of coffee. read more

Dunkin' - Vanilla long john and iced tea! - Donuts Near Me - Highland Park, Illinois

Made a stop here on our way to the city. Asked for a sweet iced tea and a wake up wrap. I ended up getting plain tea with sugar sitting at the bottom and a ham wrap that i can only say it tasted like burnt plastic. The drive thru costumer service is horrible. They guy who took our order/payment was rude. I wont be stopping here again. read more

What you'd want from a fast food place: efficient, clean and polite. Conveniently, they achieve efficiency without making you feel rushed either. The front counter girl was a bit soft spoken, though, which made her hard to hear. read more

If looking for a quick breakfast for your commute into the city, then this Is the place to go. Staff is very friendly and extremely quick. Drive through line disappears fast. Can't go wrong with their bagel cream cheese and iced coffee. read more

I love dunkin coffee and drink it everyday. That being said I know what my drink tastes like and looks like. Not only did they make it wrong but the man working got angry with me for questioning the drink. He did not want to fix it. Horrible service and coffee!! read more

I am very unhappy with this Dunkin. Dunkin Donuts is my favorite coffee place, and after coming to this establishment I am very turned off. We had a group of 4 with two separate transactions. All four of us had our coffee orders made incorrectly. We notified the worker and they made them again. The second time the orders were still wrong. I ordered a medium iced blueberry latte. The first time I received a small hot latte. I then notified the worker and she remade it, and was given a medium hot latte. Our friends orders were also wrong and told the workers. They were made again, correctly thankfully. UNFORTUNATELY, all of the coffees we received taste like ass milk. Literal ass milk. We left in complete frustration and defeat. I will not be returning. read more

As I woke up today, I had no idea what events awaited me. I just ate a moldy bagel, my coffee tastes like dirt, and I want to throw up. This location is horrible. read more

Horrible customer service! rude laugh in your face. and they tried taking my brothers credit card the guy said i gave you the recipe with the credit card and then said its outside go get it read more

A very unfriendly patron environment, very tight for more than a few people. And not handicapped accessible at all. I'm wondering how the tables and chairs on the second floor passed the ADA code as there is no way for a disabled person to access this? Poor enforcement of the ADA rules on the city's part read more

I go through the drive-thru every morning and am always delighted with my hazelnut coffee! They are the best in town!

I love the employees in the morning, but the pond scum they hire in the afternoons and evenings are serious scam artists. I drove to the drive through speakers and I had to ask the guy to speak normally because he deliberately slurred all of his words to the point I couldn't talk to him. I ordered a banana royale and drove out after receiving it and I didn't see any topping other than bananas and whipped cream but I thought maybe they put it on the bottom. After driving 5 miles, I was far enough through the sundae to realize that there wasn't any toppings at all. I drove back and they two a...holes in the store said that I must have eaten all of the toppings because he put them on. The other guy swore he put them on, but I gave him the sundae and I told him to point out where the toppings were. They told me that I had eaten them and I was lying and just trying to scam them out of another sundae. It is a law of physics that when you put a liquid like caramel or chocolate on something in a cup, it will drain down and there will be residue on the bottom. No residue. Even if I had accidentally eaten it, that would have meant that there was so little topping that it never had a chance to drip to the bottom. Stupid, lying assholes. read more