As a daily visitor to Dunkin' Donuts across the country, this was a horrible experience. I was not greeted nor acknowledged when I came into the location. I stood at the counter in the service area for about 6 minutes without acknowledgment. I was the one to initiate interaction with the cashier by saying 'Good afternoon, how are you?' The response I received was 'what can I get you'. I had a mobile order, but also was there to order additional food--I decided not to order the additional food due to the lack of a welcoming environment. Upon going to grab my mobile order--which ended up being incorrect, the coffee was wrong--I asked the young lady if a manager was available. She advised no, but she was a shift lead. I explained to her the negative experience I was having and she completely disregarded what I was saying and walked off mid conversation. I went back to the cash register and asked for a printout of my receipt so that I could have the store information to which, Ariel, told me she could not reprint receipts--an obvious lie. I next asked for the store location# and managers name so that I could file a complaint, to which Ariel told me she was not allowed to provide that information. I decided to leave so that I would not escalate the situation.
Terrible customer service--really no customer service. Disrespectful staff. Lack of care for making the order. read more