I'm not sure why this place has such poor reviews although we just went the once, but we had a nice experience. It was completely dead so our orders came out quick. I get a $7/monthly credit to Dunkin so my husband and I got a matcha latte and an iced coffee. I guess I've gotten so used to drinks at other places being close to $10 each that I was so shocked it was $9 for 2 lol The man working asked if we were just there but we weren't so we chatted about how he saw our dopplegangers haha The matcha latte was very very similar to Tour Le Jour's. The cups were even the same it was just a lotttttt cheaper. We will be back! I think I'll try the Oreo matcha next time. read more

This place is run by Indians. Not that I'm racist or anything, but they didn't know the name of the donuts, so when the lady asked us what do we want, we told her the names that were displayed next to the donuts. She looked puzzled as if we just ordered something that is not sold in the store. Then my daughter started pointing, the lady started to do her job. When it came to the strawberry donut, which was the only one there, the lady asked us, just one? I mean, I don't know, can you see any other ones? That wasn't all it though. The display shelf with the donuts had a fly having a great time in there. Provided it was almost noon and it's probably time for the insects to have their turn, but it's still gross I almost wanted to just leave. But my little son wanted so badly of the infested donuts I said ok. I passed by Schnucks on the way home and told him, we could have gotten cheaper clean donuts here, I hope he didn't get diarrhea that night. He still enjoyed it! read more

I've stopped by this location several times and the people working the drive thru somehow never get my order right. I've yet to have an order they don't forget something or say "they didn't hear me order that item." Plus, drive thru service is slooow. I always see multiple staff members talking and joking around inside (super glad they enjoy their jobs!) which add to the long wait times. Order ahead seems to work best for me when I'm on a time crunch and can check the bag/ cup before I leave. Just make sure to double check your order & date/time before placing. There's no cancel button and there's no working number to call [learned that lesson the hard way!] read more

This poor dunkin... the new ownership is still just a mess... since they switched over this past year or two, it has just been a disaster. The drinks I order, EVERY TIME come out wrong. Every time. I'd rather spend more at Starbucks and drive further for coffee. First, it is very hard to understand their accent, they cannot understand the orders. second, there is always 3-5 faces working the drive thru I don't know who is helping me. Third, I recommend you spend your money elsewhere! read more

Dunkin' - Iced Latte - Coffee & Tea Near Me - Ellisville, Missouri

Ordered a latte and it was the worst I've ever had tastes like the espresso was burned and been sitting out for hours

Customer service. There is a meth head as they're manager. Be warned. Service is terrible and the white woman, the manager, had a very rude attitude and wouldn't allow me to get lemonade instead of milk. I am highly allergic to milk, would not recommend. read more

Dunkin' - The manager. Do not go to this location unless you want to get refused service even when you have an allergy. - Coffee & Tea Near Me - Ellisville, Missouri

I'm a huge Dunkin fan, however this particular location has chronic staffing issues that seem to be extending on for multiple years. Today was the third time I placed a mobile order, arrived and the place has yet to be opened. This on top of the multiple times I've arrived and had to wait for them to brew the coffee, because they've opened late. Such a bummer, it's close to me & wouldn't write a bad review for one on-off instance, but there is a pattern here. read more

the website is awful. you can only select from about five flavors of doughnuts, they do not even list specialty hot coffee flavors and i was unable to even place an order. waste of time and energy. i will be going to duck doughnut from now on for our office coffee and doughnut runs read more

I had a sudden urge for a donut so I pulled in to the Dunkin drive thru. I haven't been to any Dunkin's in years. The food was AWFUL! The breakfast croissant was mediocre. I took a bite of hash browns and threw them away. And the donuts...BAD! So dry, no flavor, stale! I will never go back!!!!!! read more

Everything was wonderful. Helped right away. Donuts all fresh! Telling all my friends! Thank you Dunkin!

I come here everyday with my friends and they never fail to amaze us. They are all SO friendly and awesome. It's so clean and the food/drink always tastes great. read more

Can we address this. As a life-long community member and resident of the Chesterfield/Ellisville area we DO NOT give enough credit where it's due. The Fountain Plaza is one of the best additions to the community this county has ever seen, and this Dunkin' Doughnuts is absolutely unreal. Picture this, I get into work at the Lions Choice right across the street at 7am. After fulfilling my morning due diligence's I'm famished. During my allotted 15 minute break I am able (thanks to the convenience of the plaza) to go to the Dunkin' Doughnuts and get some decent food and be back with time to spare. This establishment has been a brilliant addition to the Plaza and my heart. But wtf is up with the name. Like do yall just not like having Doughnuts come after or somethin. Like what's goin on there. read more

They don't know the correct way to make matcha! Go to the Manchester location if you want a perfect ice matcha latte!!

The name Dunkin Donuts would give a person the impression they have donuts. I've been there twice and both times they had NO DONUTS! Once was a morning stop and the second was at 11:15am. My understanding of business is, if you typically sell 12 Boston Cream during the morning rush, make 15. It's pretty simple. If you normally sell 4 jelly donuts during the morning, make 6. It's not rocket science. read more

Gross. This place was never the cleanest to begin with but now-yuck. Also, all of the employees are not wearing masks (currently in the thick of COVID) so that gross. A girl working sneezed twice. I walked out without my order. Get with the program dunkin-enforce your employees to wear masks. Also I tried calling corporate and was on hold for 30 minutes so I gave up. Keep driving down Clarkson and go to Donut Palace and pay more money for food that isn't sneezed on. read more

the workers here are always so friendly and make my drink very quickly! i come about once a week and my iced vanilla latte is always delicious, they've really nailed down the consistency read more

In an impulse I went thru the drive thru for coffee and succumbed to the advertisement for the "new" breakfast taco. I find it impossible that a highly recognizable international chain like DD would develop, test market and rollout such a tasteless, actually horrible tasting, piece of trash like this new breakfast taco. How hard is to make a cheap, chemically enhanced, not very realistic, but at least edible taco? read more

If this is a Corporate store, CLOSE. IT. DOWN. If this is a Franchise, shame on you and CLOSE. IT. DOWN or Corporate should CLOSE. IT. DOWN. Waited 43 minutes in the driveway through. 4 cars in line. Finally got up to the window and the kids were just messing around and were rude as all get out. Order was wrong more than likely from them not paying attention or giving a thought on what they should be doing. Workers were rude and could care less that order was wrong and whatnot. Horrible. Horrific. Shameful. Pitiful. Will. Not. Be. Back. read more

They have closed the inside due to the lack of help. This has caused a big backup at the drive through. It can take 30+minutes to get something. Pay more so you can hire more. If what you are paying is not cutting it increase the pay. read more

I love this location!!! The workers are very friendly and always consistent with my orders. I do have to say Priscilla is my favorite though. She makes my coffees perfectly every time and you can tell she truly cares! Always greets me with a smile! read more

So so sooooo terrible, long line, hardly any donuts, breakfast sandwich had a weird taste. Like burnt plastic. Wasted money. Only went bc donut palace sold out. No one was wearing gloves or masks when handling the food. Only person wearing mask was handling the payment. I'm afraid we will be sick after taking a few bites :( read more

Employees were arguing when I pulled up lol. Took them a while to make a drink. Also there was over an inch and a half of empty space in my cup where they could've added more coffee. read more

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This location is typically slow (staffing issues are understandable) but this morning even more so. Unfortunately, after waiting in the drive thru an inordinate amount of time, the experience at the window was less than satisfactory. We were handed the wrong order at first. Then we were given our order with half the drinks missing. After going in to get those, and walking back to the car we noticed part of our food order was also missing. Back inside and another wait. By the time we had everything, food was lukewarm. Pricey and long wait... probably should just go to McDonald's. read more

I stopped at Dunkin for a quick cup of coffee, as it was closer than my usual spot. I know it's pretty hard to jack up black coffee but this coffee was actually pretty good. It was hot and had a nice roast flavor. I didn't even look twice at the donuts but they have a plethora, including those cute little donut holes in glazed, chocolate and powder. Well, I guess I did take a peek, lol... read more

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I've never had a bad experience with this Dunkin until today. The guy taking our order was going in and out on the speaker and was not clear at all. Was rushing me to order and I had to repeat it 3 times. Then proceeds to put no sugar in my coffee that I asked for THREE times and served me an incredibly burnt sandwich. This is also not the vanilla iced coffee I asked for. Disappointed and hungry. read more

Dunkin' - very burnt sandwich - Coffee & Tea Near Me - Ellisville, Missouri

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Everything was pleasant with our visit until we walked outside to eat our donuts on the patio. A Dunkin' Donuts empire was sitting at the first table outside the door smoking a cigarette. My three children were forced to walk through the smoke. How is there not a policy to prevent such a disgusting and harmful behavior? They were also out of every single chocolate or strawberry frosted donut and had nothing with sprinkles. read more

Dunkin' - Coffee & Tea Near Me - Ellisville, Missouri

Slowest dunkin in history of all dunkins. Didnt move in drive thru line for 40 min. Food was cold when i got it. Horrible

One star because I actually got my sandwich and coffee however i ordered powered donut with cream and donut holes with cream for charged for them for to the window after waiting 10 min in drive thru and no donuts at all ! Than she said they do t have them there lol funny so she said we have glazed with cream fine I said get them and there chocolate no cream wow and the holes are not assortment they are glaze no cream ! Man these people have one job ! The worst one ever !! read more

We ordered breakfast sandwich with hash browns. Everything smelled and tasted like old wet rag smell. Disgusting. Never again.

I had a HORRIBLE experience at this Dunkin Donuts. I had ordered ahead online 3 donuts and an iced coffee. When I arrived to dunkin, they were very rude and handed me only the drink. I then waited, until they asked if they could help me, in a sassy tone. I said that i had ordered 3 donuts as well, then they proceeded to say that they were out of those donuts and only have plain and blueberry. Online it had said that they had the donuts I ordered. I asked for a refund and they said to just do it on the app. When I went to the app there is nowhere to get a refund. I tried calling this location, and it went straight to beeping. I contacted the dunkin helpline and they never responded. I am very upset and disappointed that I spent money on donuts I never received. This is one of many bad experiences with this location. read more

Usually very neat inside with quick service. Donuts and always great, coffee is a bit inconsistent, and other food is pretty good. Ordered a dozen donuts today and loved all variety read more

If there was a rating less than one star, I'd put use it. I have had many bad experiences with this locations dunkin. The latest experience was when I ordered a mobil order of an iced coffee and 3 donuts. When I got to the drive through to pick up, they were very rude and said they did not have any of the donuts I ordered and that they only have two kinds. Which on the app it stated that they were available at that location. I then asked for a refund on the donuts, and they said they can't do refunds in store but only on the app. I went on the app and saw nowhere to file a refund. I contacted their services via email and finally got my refund. read more

Did ownership change in the last 6-9 months or something? They used to make my iced coffee so good and the last 3 times it has been so watered down and completely wrong! And they are always out of glazed donuts and munchkins. So disappointed, it used to be my favorite read more

Ordered an iced vanilla latte, this is what I was given. It was mostly milk, I ended up just throwing the whole thing away. Normally this dunkin is great, but not today. read more

Dunkin' - a person holding a drink in their hand - Coffee & Tea Near Me - Ellisville, Missouri

I'm so sad to share that this is the most geographically convenient Dunkin' to my house. Lately, I have been disappointed with the service. It takes me ages to get my order, even if I'm the only person in line. I also feel like the employees have not been as friendly as they were previously. In addition to the quality of service (or lack their of), I have decided I will NEVER do mobile pick up here again. I ordered three coffees and an assorted 50 pack of munchkins. I arrived after the time my Dunkin' app told me my order would be ready, but only my coffees were ready. Then, I patiently waited at least five minutes for my munchkins to be given to me, but they never did. No employees ever noticed I was there, until I finally flagged someone down and asked them to make my munchkins. No apologies for poor service. Super disappointed. read more

I always am pleased with the service I receive when I come to this location. There is one cashier who always exceeds my expectations!

I came through the drive-thru today after ordering in the app and my order was ready just in time for my arrival.

Their drive through takes forever , literally waiting there more than 10 min. I ordered hot chocolate, first they said they dont have one and then oh yes we do ! She sait It is $5.25 , I sait what ? And she said oh its $3.17. Check the picture! I wiped all the cream around the cup I asked her napkin ,she said "here " Very rude! You guys need to train your workers ! I never put any bad comments before but this time ! read more

Dunkin' - She gave me like this and asked her napkin , she rolled her eyes and "here " - Coffee & Tea Near Me - Ellisville, Missouri

Where am I? What has happened to this place? NO one spoke English. It smelled. All I wanted was a dark roast coffee. They were so confused. And evil. I don't even want this coffee. I paid cash. They had no idea how much money to give back to me so they just closed the window. read more

I pulled up in the drive thru excited for my first experience at dunkin doughnuts. I was very sadly disappointed by the staff. They wouldn't give me the time to look at the menu I've never seen before. They were rude from the time I pulled up. Went inside to speak with a manager and he wasn't just as rude as the employees. While I was trying to speak with the manager, He let the employees step in and tell me that they had a timer and my minute was up. I've never been treated this way at Starbucks or any other restaurant. read more