Stood at the register for 5 minutes while the workers just stood there a talked, Amanda saw me and said he can wait, terrible service

Very confusing. I keep seeing one woman there who looks like she hates every single person who comes in while she takes their order. She doesn't say hello, she just kind of stares at you expectantly. A few people there are like that. But there's also a few people there that obviously working very hard and are kind. I have not experienced the long waiting times that have been posted about before but the staff varies very much in how they approach customers and I've listened to a lot of conversations that are probably not appropriate. Today I was listening to their time at the bar and the shots I guess they were taking last night, unless I misheard. Not sure. They do their job but the atmosphere says "just enough; not more" read more

One of the employees, to be specific, the ginger one with the small glasses, was very rude and disrespectful... genuinely made the whole ambiance of the place feel uncomfortable... they didn't have the drink that I ordered and when I came up to the front she said "we have been calling ur name" in the rudest tone, keep in mind I had just gotten there because it was a MOBILE order... anyways safe to say I will not be coming back if she's there, the tone, the look, and the chaos was more than enough to drive me away.... day is ruined. read more

A ginger haired girl with glasses and blue earings was the worst at her job. Said she called out our names but not our fault we weren't even at the store yet. approached us with an attitude which is unacceptable and her service was terrible. Next time learn how to talk to customers in a nice way and not be a miserable worker. The customer is ALWAYS right and she should have been more approachable because from the way she was acting, that was not the case. Do your job and learn how to talk to people and maybe next time you won't get this type of review. read more

Saddest Dunkin around :( everything is consistently, and expertly made incorrectly & gross

Is it possible to leave less than a 1 star? This place just keeps going downhill, today the manager was ORDERING STARBUCKS for themselves and the team while taking my order! Then they are just standing around, no sense of urgency for the customers waiting. Do we really need to wait almost 5 minutes for our drip coffee when the shop is almost empty? Local owner... please make a change here. read more

Waited over 10 minutes for a bagel sandwich and snakin bacon....cold sandwich no bacon. Almost always an issue at this location. This was my last visit at this location for sure. read more

I wanted a coffee cake muffin I ordered it but was told -"we dont have any muffins." But i've gotten one before. "Oh, not after 6pm." It was 6:02. Another time i was admonished that the coffee cake muffins on display were for tomorrow. None for me. I wont go back. read more

They open at 5am so why were the doors not even opened til 6:30am, there were employees inside and they saw people outside waiting. I get sometimes you can't open on time, but if you see a bunch of people outside waiting, I'd recommend at least coming out or posting it somewhere that you're behind. It shouldn't have to be people leaving and having to try to get an order refunded because you can't open on time, and if you won't be open on time put it in the system so the app doesn't let someone order from the place when they aren't even open. read more

This place is disgusting. The three employees just do not care and not sure if they know how to read. A mobile order that I gave ample time wasn't ready and upon reading the order, I ended up with a black coffee with sugar when I ordered a coffee with cream only. My mistake for not trying it in the store. Just awful in every way. read more

This place is brutal, this morning 10 people waiting, still taking orders, I've never seen a place have different employees every day of the week, slow and not organized read more

The guy who makes sandwiches is amazing and works his butt off. However, the females that "make drinks" and "take orders" are embarrassingly bad at their jobs. They swear in front of customers, talk crap about customers under their breath, and do nothing while other people have to pick up their slack. The food is old, the manager doesn't take care of anything and sits on her phone all day while chatting through her air pod. The franchise owner should be embarrassed that this is the business they own. read more

12:15 pm. today , Ordered lg. Carmel swirl ice coffee w/milk , they gave me Carmel -mocka w/milk , had them remake they gave me plain ice coffee no Carmel & no milk ! Didn't realize till I got to work tried calling no one answers the phone read more

Dunkin' - Ice coffee - Donuts Near Me - East Longmeadow, Massachusetts

The manager is absolutely rude. She got our order wrong, rolled her eyes at us, told US we were wrong. When I used the complaint part on the receipt I did receive a call and email. But she still continues to be rude and treating us as if we are below her. read more

I went to this location on Sunday. No chain of command with no leader. I ordered a coffee and 2 donuts. Woman taking order took money and walked away. Had too ask another employee for my donuts. 10 minutes for this and took this service personal. Big changes needed at this location but I will not be back here. Get it together D.D. read more

Dump. Worst Dunkin in the area. Incompetent staff, incompetent owner, the place is clearly unmanaged. Drive down the road to Longmeadow and go to the Dunkin donuts at the shell gas station. And if your willing to push your luck and spend your money at the EL dunks, check if Kelsey is working. She is your only hope at a good coffee! read more

The cashier didn't even put in the right order should prolly train her better, only 1 out of 5 coffees tasted good, that's a 20% chance of getting what you ordered threw out the other 4 coffees this has never happen to me except at this place and I go to Dunkin' all the time read more

Don't they have a mask regulation ? Person in front of me had no mask and was still served. The woman taking orders had her mask down around her chin as she was actually making coffee as well. I left as did several other people. Tried to call and talk to a manager and no one picked up. I left as did several other people. I will never go back again. read more

Great Dunkin... I'm a Dunkin Donut connoisseur and this is one of the best I've been to. The staff is amazing, they're all so nice. The only thing I don't like is the fact that there's no drive through. To sum it up, my experience here was great! read more

I was there today. After waiting for so long the food wasn't good. Hash browns were cold even my sandwich! No satisfied!

Ok been back quite a few times since my prior review and rating. Things have gotten a lot better. New morning manager, new help and a much better place overall. Download the on go DD App to your phone and lean how to use it. You will be glad you did. Order from your car, walk in, your order is ready, you pick it up and go. Everybody in line looks at you like what the hell just happened. Try it!!! read more

This location has really gone down hill. My opinion was cemented a few weeks ago when I quickly ran in during my lunch break to get a drink for one of my co-workers. The service was terrible, not only for me, but for the other customers as well. They had roughly 4 people working behind the counter which one person mopping the floor. The manager was treating a customer rudely and kept yelling how she was understaffed. And believe me she was yelling this. It's a Dunkin' Donuts. Having 5 people working behind the counter around 1pm is most definitely not understaffed if people are working properly. Another worker claimed out loud how she hated the place and wanted to quit. This location needs serious management read more

This place has no idea how to complete a simple order, especially if you're ordering food. When I order one of the speciality sandwiches they say they don't have it in stock but it will be arriving tomorrow. When I go back within the next few days they say they are out again. This is the only dunkins in the area but I will either spend more money at Starbucks or go out of my way to a different location. read more

The girl behind the counter was too busy complaining about her job to do her job. It took her 10 minutes to make my drink all the while stopping to complain to anyone who would walk by! Go to Donut Dip. Much better quality and better employees. read more

This location is the best I use the app every day and there fantastic and quick. The manager is always friendly and helping out

Don't waste your time...horrible coffee, horrible service! It's like they have not clue on how to make good coffee. It's very watery & when I questioned it, they gave me a really bad attitude & hard time She made me another one to show me what she did, & it was just the same, very watery & gross. I will not be going there for coffee anymore And it wasn't just me....the person in front of me had to take hers back bc it wasn't good & the after me was not liking theirs. I hope they can fix this issue so they don't lose all their business read more

I want to start off that I have been working for the Dunkin' Donuts franchise for over a year now and I have never experienced such lack of communication between employe and customer. I ordered 3 drinks in store and was going to pay with my 3 free drinks on my Dunkin DD Perks App. I told this to the employee and he proceeded to scan my phone once and walk away. There was 2 other people behind the counter and about 4 people in the store the entire time. I was left standing clueless for over 5 minutes still waiting to pay for the two other drinks I ordered. He came back over and asked me what I was doing and I told him I was still trying to pay for my drinks. He scoffed and gave me attitude when he saw I paid for all three drinks with my free drink coupons on my app. I walked over to the waiting area after thanking him trying to "kill em with kindness" I proceeded to wait for my 3 drinks two of them being regular ice coffees and one new refresher. These drinks along with the one latte the guy ordered before me would take me about a total of about 3 minutes to make at most. I waited nearly 8 minutes for my 3 drinks to be finished and my coffees where not stirred at all and the man before me didn't even get his latte yet by the time they served me. There where 3 people behind the counter and not one person even said one word to me the entire time I was waiting. My two ice coffees also tasted like water so I assume they even made the batch of ice coffee wrong like most Dunkins' do putting too much ice to "save coffee and money". Your priority should be serving your customers, treating them with basic kindness and communicating when you know it will take a bit longer for you to get your shit together. There needs to be a responsible manager at this store to make sure the employees know how to do their basic customer service job. read more

Opening your Dunkin' Donuts bag from this location is like getting a birthday present! You never know what you're going to get! The order is correct about 20% of the time. I really look forward to the other 80% and today was one of those days! Even better my wife went an hour later and they messed up hers too! Looks like they are trying to get higher than 80%. Nice job! read more

I live down the street for this dunkin so I go more often then I should. This place is awful. The worst part is the staff, after the manger screems next at you best be ready to order or get ready for an eye roll. And I'm not sure why, but my regualr coffee taste different everytime I get it. as some one who works in customer service I can say everyone at this dunkin is brain dead. read more

I used to go to this location almost every day and order the same drink. In the last few months, it's gotten steadily worse. I ordered a sandwich, and the flatbread sat in the oven for over a minute while the girl making it texted on her phone. She would then continue to make my sandwich wearing the same gloves she was texting in. Which is gross. The other day, I ordered my coffee (specifically light, one extra pump of the flavor swirl). The woman marks it down as 2 cream, 2 pumps of swirl on the register and goes to make my coffee. I reiterate I wanted it light, extra flavor swirl. It was neither. I ask very politely if she can add more cream and more flavor swirl, and she barely added anything additional. At this point I had to move on to work and didn't bother to request a third fix. Today was particularly terrible. My boyfriend ordered a smoothie, and I ordered my coffee in a separate order. My boyfriend's smoothie took over ten minutes (this is not an exaggeration) and it was almost completely liquid when he received it. It looked like a new kid was making it and no one was showing him how. He asked for a refund and the person behind the counter said "I don't know how to do that. Can you wait on the side?" The next person who came to the register said he doesn't know how to do refunds either. He waited a total of 10 additional minutes for the manager to make her way over (she was on her cell phone the whole time we were there), and then was incredibly rude about the refund. My coffee turned out fine, however I was in the middle of my order when the cashier pulled out his cell phone, answered it, and began talking on it. I was absolutely dumbfounded. I won't be going back, even though it's so close to me. This place needs some serious management. read more

Ordered on the app yesterday just a coffee with cream/sugar, mocha swirl, and a shot of espresso and I got there 5 minuets after i pressed ready to pick up and i go in and wait a couple minutes (it's not busy at all in there just a couple other customers) to then be told that my order didn't go through so i went back to my car to get my phone and prove them wrong and i get back in and they told me it actually did it was just misplaced and so it's whatever no problem but then it takes another couple minutes for them to make my coffee and i finally get it and leave and i take a sip in my car and it's not at all what i ordered it's just a normal coffee with cream and sugar nothing else but i just didn't have time to go back in and get a new one so i was stuck drinking a plain coffee without the mocha swirl or shot of espresso that i paid a dollar extra for. Gave it 2 stars because I've never had any other issues here. read more

Been a customer since it has opened and there have glitches in service but since Christmas 2015 it's been horrible. I go 3 mornings a week every week and it's been short staffed, slow service and LONG lines. I'm there 7:45 and have had to walk out 4 times the past month. The line is 15 deep and no one is moving. There 5 people and 1 register open and this was not the first time. This morning 4 people not including me left the line and 6 people opened the door and turned around and left. I've taken my business to Sunny's next door along with a couple others. Bummer! read more

the new workers are terrible. they don't know how to make coffees or the food. they burnt my sandwich and didn't toast my bagel after i asked for double toasted. I overheard the manager yelling at one of the new workers that she didn't clean the machinery, which isn't good. read more

If you could rate lower than one star, this would be it. When they ARE open in the morning, they are so disorganized. I haven't gotten one order correct in the last two months. I figured there were staffing issues but this is out of control so I'm going to stop going here. No more bad service, stale English muffins, and wrong coffee orders. Bleh! read more