The team here is absolutely incredible! And while I am still in the process of learning the wonderful staff members names, there are a couple that deserve to be shouted out by name and commended on such wonderful service. But, for now, the only name I can remember is Perez - who's (like everyone at this location) has incredible customer service skills. The staff is very understanding as well. As a night owl, I survive off of my Dunkin' Donuts sweet tea EXTRA EXTRA sweet. I'm talking a large with 4 pumps of liquid cane sugar! If it's a medium it's 3 pumps! A small - 2 pumps. My mother, who I often accompany to her daily runs to DD - always gets a large or medium iced coffee no sugar, extra cream and extra ice - and the staff always remembers. We love you DD crew! read more

Dunkin' - Large Sweet Iced Tea - Donuts Near Me - Davenport, Florida

Oh this place needs so much help. They have no ice cream flavors EVER. And if they do, they are freezer burnt. I miss the days of baskin having 31 flavors & long for that day but fear I may never see it again. Long live my childhood! They are also not open when they are supposed to be. But sure who keeps feeding these places money & how the stay in business but it is insane to me they these Dunkin's are still running. read more

I ordered through the app, and I picked it up in the drive-through. The order was ready very fast. I tried the S'more donuts. It was good, especially with the chocolate chunks on top. I also ordered the Bonfire S'more Frozen Coffee that was amazing! read more

Dunkin' - Donuts Near Me - Davenport, Florida

I've been coming to this location a little over 5 years, almost everyday. Sometimes twice a day.. the quality of the drinks and food is not always consistent but customer service always makes up for it. But today i hit my final straw. The ladies that worked December 5th 2026, the afternoon shift crew is lacking a lot of customer service. I'm not the one that complains and as i said ive been coming to this location for over 5years straight and some employees recognize me as well, but i never complained about the customer service because it was always on point. The two ladies i've dealt with today need an orientation to learn about how to greet customers, talk to customers and don't scare customers. I've ordered through drive thru, the lady went straight to "yes" as in like what would you like today. The whole transaction not once did any of the ladies spoke but when she told me the total. Not once did they say thank you or anything. Which is weird because i work in customer service too, and I ve worked for places that are much smaller than dunkin but still we knew how to speak to customers. My feelings are not hurt because it doesn't affect me, i can just add 3 minutes to my drive and go to Starbucks down the road. i was just surprised that a big company such as Dunkin has some employees that ruin its reputation. read more

Service... lazy customer service. Employee refuse to make my order because he didn't want to wash the smoothie cup

Terrible service i went through the drive thru and the cashier told me they didn't have anything wanted to order. i said can i have a pumpkin spice latte. they're out. milkshakes. no icecream. caramel drinks. No caramel. any lattes. don't have the ingredients for a latte. BOTTLED DRINKS. They're all out. I ended up just getting mini doughnuts and not only did they underserve me the doughnuts look like like someone ripped a piece off or took a bite. The woman who took my order obviously did not want to work or walk to get any drinks. i went inside to buy a bottled drink and they had all of them the fridge was 1000% full. read more

Dunkin' - Donuts Near Me - Davenport, Florida

I recommend you to stop by this Dunkin' because they offer friendly service all the time. Never once have I felt neglected. My orders are always correct. I usually go through the drive-thru. And it's faster if you use the app. read more

Dunkin' - Cheers - Donuts Near Me - Davenport, Florida

Purchased donut holes to have a little breakfast before eye Dr appt this morning. Assorted mixture pumpkin spice, powder sugar, plain glazed, blueberry, great flavors. read more

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Terrible service. I came here to pick up an order and they were missing an item from it. I let the customer know and contacted the delivery service. The delivery service told me to continue with the rest of the order and they would refund the customer. I showed the message to the workers, they shook their heads and said they would not be giving me anything for that customers order. They were extremely rude the whole time. read more

Slowest Dunkin' Donuts I have ever been to. Two cars in front of me and it took 15 minutes for me to get my drink.

Talk about Chaos and a "Hot" Mess (see what I did there?). But all jokes aside, this Dunkin Donuts needs to retrain all their employees or just hire new ones who can deal with the tasks and customers appropriately and in a timely manner. There were people waiting for over 15 mins just for a regular medium coffee. It's just a pour right? They couldn't not keep up in the drive thru either. The attendant said out loud "now I'm confused. I don't know what's what" This place needs a major intervention I wanted to add that I was contacted by a team member from this location to ask to remove a photo that she thought identified her too much. I REMOVED THE PHOTO. However, the tone that was taken with me in the message was so inappropriate. I was accused of going against Yelps guidelines etc.- which it was absolutely not, she was in the background. Regardless, it wasn't the request that upset me, ITS THE WAY I WAS ASKED AND ACCUSED. Is there a problem with hiring process, training and leadership? I think yes. Not nice people overall read more

Dunkin' - The line of people waiting and asking "what number do you have!" - Donuts Near Me - Davenport, Florida

This place was a ridiculous mess. My friends and I went in to order food and coffees. We got the food extremely quick but the one team member (I didn't get her name bc she wasn't wearing a name tag) with blonde hair and green highlights completely disregarded us as she was having a conversations for 15 minutes with a uber eats lady. We then approached the counter and asked for our drinks and she completely forgot and was all over the place. She forgot what we ordered and was extremely rude to us. I will not come here again!!! read more

I've been to so many Dunkin's, I go almost every day and this is, time and time again, the WORST dunkin I've ever seen in my life. You will wait well over 30 minutes inside or outside. No good - drive to one of the other two 8 minutes away and save yourself time. read more

The slowest drive thru in all of America. If anyone from this location worked in a dunkin in New England they would be fired. 20 minutes in line just to order with only 6 cars in line. Never mind the wait for the food. Shut it down until you learn how to properly run a dunkin drive-thru. read more

I can tell you that restaurants is not an easy business and with all the crazy things going on,but with that being said we really need from both sides to have empathy for one an other,Just witness a couple asking for their money back,And the Manager instead of calming the situation and taking control of the situation instead she defended her employee ,that started yelling at the customer because she was rude and her husband got of course on his wifeys side they got cursed out they gave them money back and it was crazy to see how all the employees got opinionated and started saying loud comments so the couple could hear them about being rude and being instigating a scene.I could relate that things don't go as plan but the Manager and staff really need some sort customer service of training. read more

Dunkin' - Dozen Assorted 12 Donuts! - Donuts Near Me - Davenport, Florida

Dropped to one star because after yet another disappointing visit l I've realized the morale of the employees is due to one of the managers consistently berating them in front of guests. Not a good way to run a business, and it's reflected in their performance. Manager was rude to waiting guests as well. read more

Order was accurate. Staff was meh. Location is prime! Perfect, right off of the interstate. Main thing, my drink was wrapped in napkins and dripping everywhere. Not a fan of that mess. Thank God for wet wipe. read more

Believe the star rating and the reviews. This place is terrible and very unprofessional! Dunkin Donuts needs to look at this location. You hire a certain type of people, you attract those same people! read more

What a disaster. Absolutely worst dunkin anywhere, and that takes work. Doors locked forced to try and drive thru,people rude, just the worst experience ever. Saddest thing is THEY JUST DON'T CARE. America runs FROM this Dunkin! read more

I've come to this Dunkin' Donuts 6 times when I travel between Orlando and Tampa.. They are consistently super slow. Some of the people that take your order are nice but the majority of the time they seem like they're just irritated that you stop by. They've messed up my order EVERY time. So today, October 8th 2022 I punish myself again by stopping her to get a quick pick me up. They have a promotion on their board for a $3 medium, iced pumpkin latte. I ordered it and when I get to the window they say the order is $4.83. When I asked them why is it $4.83 and not$3, the guy said "Oh, you ordered the signature?" and I said yes. Then he walks away for a little bit and then he comes back and say it's $4.83. I asked him what happened to the $3 signature latte. He asked the manager and she says they're no longer running that promotion. Then why in the f*** do they have it on their ordering board. I'm so done with this Dunkin' Donuts! read more

I ordered a coffee this morning and received something completely different than I ordered. I reordered and the second coffee was delivered to the wrong house. Moral of the story I've waited a few hours for a much needed coffee that never came. I should have listened to the previous reviews. Don't make the same mistake I did. Happy thanksgiving... read more

This is by far the worst Dunkins there is. I kept trying ... thinking the poor service and horrible food was a fluke. It's not. Please don't go to this particular store. The orders are always inaccurate. The hash browns are cold, burnt, limp, and they don't even give you the right amount. The Avocado toast is not toasted.. but just bread lol and they hardly give you any bacon compared to the other stores. I tried my same order again a few days later.. and literally had the same problems. It's not a fluke. This store is just horrible. Drive a few miles extra to get to a better Dunks. Whoever runs this store should be ashamed. read more

Dunkin' - "Hashbrowns" - Donuts Near Me - Davenport, Florida

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Very very rude employees who claimed we were "lying" when parts of our order were missing. If you want to work in customer service especially a place like Dunkin' have a better attitude!! read more

The family and I stopped in for a few breakfast sandwiches before hitting the road! We spent a week in Davenport for a family "StayCation." This DK is nestled in Champions Gate of Davenport and looks newer by design. The restaurant layout is nice and the service was fast and friendly. Yolie took our order and Pam came over to assist. My only drawback was the crazy amount of flies in the restaurant. They're literally swarming the dining area. During our visit, I witnessed Pam dragging a mop bucket behind her, there was wet floor signage everywhere, tables where wiped, but I could still see a residue after they dried. Although there were no bad smells, or any other issues I could put my finger on, swatting flies while dining definitely made cleanliness a factor for me. As for the food, our breakfast sandwiches were good. I had a turkey sausage, cheese, and egg white croissandwich and I loved it. (Warning: There's a lot of butter on their Texas Toast, but Grammy enjoyed it and ate every single bite. Although I was a tad bit concerned, I decided to let her live a little and resisted the urge to snatch it away from her for health reasons! -- she would have killed me if I tried. Lol!) The coffee was good! The sugar munchkins were on point, but the powdered munchkins (my DK faves) were stale. Boo, hiss. All in all, DK @ Campions Gate can do better, but they're not all bad. read more

Dunkin' - Donuts Near Me - Davenport, Florida

This location looks as if it's going out of business. Only 6 ice cream flavors. Only decaf coffee to purchase in a bag to take home. Ice cream freezer is empty for cake or pints purchases. Do not expect to get anything but coffee beverages and not sure if all options of that are even available. read more

Upon walking up to the store from our car, one of the employees met us at the door to say that the lobby is closed and that they'd let the family in front of us come in bc they're 'not from here and don't know what they want to order.' As a visitor to Florida, and also not knowing what I or my kiddos wanted, I was pretty offended and annoyed by this. But proceeded to the drive-thru. It took quite some time for each car to get past the speaker, and I soon understood why. The person taking orders seemed completely out of it and everything that we ordered (cherry ice cream, pistachio, waffle cones, butter pecan) they were out of. We left and drove to a different ice cream establishment. Just close this place down already. read more

Stood at the counter for 10 minutes; no one helped me. I sat down to do some work on my iPad then left without purchasing anything. Two blue collar guys came in during lunch break and the same thing; they gave up and left. read more

This place is a hot mess. They definitely need to retrain their employees on customer service and efficiency. They're not very welcoming, not nice, and definitely not happy. The drive thru always takes forever to get through. It's not quick at all and the people working it aren't kind. A situation happened to me today. Scene: The Drive Thru. I pull up and say my order. My order is a medium ice coffee with almond milk and gingerbread swirl, a toasted plain bagel with strawberry cream cheese, and a CHOCOLATE frosted sprinkle donut. I pull up to the window and this is what happened. I pay, the lady hands me my food and coffee. I noticed that I got the wrong donut. She gave me a strawberry frosted sprinkle donut. Me: Excuse me, this is the wrong donut. I wanted a chocolate frosted sprinkle. The lady: You asked for strawberry! (She said this in a very rude tone of voice) Me(very confused): umm, no? I definitely asked for chocolate. *The lady walks away without saying a word. Comes back and hands me a chocolate frosted sprinkle donut* Me: Thank you so much! *After thanking her, I tried to hand back the strawberry donut to her* The lady: *very rude tone* Ugh, I don't want that donut back! (While she said that, she puts her hand up to me and does the shooing motion with her hand. She then proceeds to give me a nasty look). Me: *completely shocked and feeling very disrespected* (I wanted to throw my coffee in her face, but that's obviously wrong. So, I just drove away) Yea, that literally happened. So mean. So rude. She made a mistake by giving me the wrong donut. Mistakes happen. It's ok! I wasn't mad that she gave me the wrong donut. I just wanted her to give me the correct one. Just accept that you made a mistake and move on. I understand if you're having a bad day, but Don't take it out on your customers. This experience was horrible and I will be contacting the manager. PS: I still have the strawberry donut. Even though she was extremely rude, I got a free donut at least! read more

How this location stays open with the Shift Leader in charge and the customer service they provide is baffling. My mom and I came in about 8:30pm. There was a family of 4 eating when we arrived and a group of 4 being helped as we reached the counter. There was a male employee helping the group at the counter-we were never greeted by him or any other employee. We stood waiting for about 10 minutes, watching three female employees standing around talking before finally being served by JanMarie. She had no desire to help us. She was rude, unhelpful, and extremely unprofessional. We asked her about ice cream flavors- she didn't want to help us and clearly lied just to have us move on, pay and leave. Shoe moved us to the Dunkin side to check-out, we asked her for a spoon, she ignored us, we asked again and she pointed back to the ice cream counter. (Duh girl! We looked there and didn't see any or we wouldn't have asked you) She then left and went to the back to only bring back one spoon and left leaving the shift leader to check us out. The shift leader did not greet us, ask if we need anything else, etc. Its sad to see such poor customer service in our town - I am sure it is a matter of time before this location closes. read more

I ordered the wrong coffee.. i went back to purchase a new coffee and they gave it to me for free.. that was very nice of them.

The young lady with the tattoos is a nice charming lady she is very helpful and very nice she makes my day everyday I go there ! I always leave with a smile on my face read more

Visited from out of town and would not recommend this Dunkin'. Terrible customer service. They were drive thru only due to low staff (which is understandable) but it was the way the employee communicated that was unacceptable. We wouldn't know you're drive thru only until we're already out of our van and walking up to the door - no need to speak down to us because we couldn't telepathically know it was only drive thru. read more

Took forever to get my order out, and too busy socializing inside than doing their job. Never coming back.

You cannot go wrong with donuts and ice cream, and this wasn't the exception, thank God for comfort food and their deliciousness. I ordered the Banana Royale and it was amazing, super sweet and I almost became diabetic, super rich and very yummy. The staff is super friendly and we're working with a smile in their faces, to me this is good customer service because I have seen looong faces in other places. Come visit and had tons of sweet treats. read more

Dunkin' - Nice and neat - Donuts Near Me - Davenport, Florida

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employees were extremely rude, my coffee tasted like water & had ZERO ice. Ive never had a Dunkin experience this bad, sucks its the closest one to my home. would rather travel to a different one. read more

The worst of the worst when it comes to service. Lines are always extensive both inside and drive thru. They don't seem to have a clue what they are doing. Nor do they care whatsoever. They lose business daily because people don't want to wait or can't wait in those lines. Can't imagine how they possibly stay open. I guess all the tourists. Tried the place a couple of times to give them a fair chance and just absolutely horrible service. read more

The absolute worst experience. Whoever was going the money at drive through at 6-11-22 at 1230pm in champion gates Florida is absolutely going to ruin your business. She looked me dead in the eye and said I can't take that when I try to hand her cash. My bill was $8.90 I had nine dollars I then said keep the $.10 no problem. She then made it a big problem and looked at me like I was a criminal for trying to hand her money. No wonder there's a lot of Starbucks open up everywhere I will never go here again. Enjoy hiring these people who don't know how to work read more

Horrible service. Slow poke at the drive thru was literally taking and finishing one order at a time. And had the drive thru line backed up. At the window as we had to wait for our order, she just stood there with a stink face like she wanted to destroy the place. Then 2 workers at the espresso machine look over at us to inform us "no espresso for 15-20 mins." Slow poke just turns towards without saying anything with a stink face again. Not a word or a receipt from slow poke. Instead of just standing at the drive thru register, Slow poke should take the next car's order or just take another job that doesn't invoke customer service or having to multi-task or actually work. read more

Very slow, very disorganized. I noticed one worker dancing to the loud hip hop style music...very unprofessional. People are leaving the restaurant left and right. Several people in line got wrong orders. If I could give this restaurant no stars I would. Would definitely not recommend. read more

Got a donut in drive-through late at night (they are open 24/7 drive-through). Was good. Wait was long time though. Employee friendly and helpful read more