Very disappointed with my experience at the Daphne Dunkin today. We ordered bagels that were specifically requested to be toasted, but they were served completely cold. To make matters worse, the butter was handed to us separately and was also cold and hard. I'm honestly confused--how are customers supposed to spread cold butter on a cold bagel? The entire order felt like it was thrown together without any attention to quality or customer service. A warm, toasted bagel with butter is a pretty basic expectation. Instead, we received cold bagels and cold butter, making the meal unenjoyable. If Dunkin has changed its policy and no longer butters bagels or properly toasts them, customers should be informed. Unfortunately, this was not the quality or service I expected, and I'll think twice before returning to this location. read more

Stopped at drive-thru for a half dozen of donuts, was told it would be $5. We were surprised at how cheap, and once we got to the window the two ladies were whispering and then asked what we ordered again and said that it would actually be a little over $11. (Upon checking the app, we found that it would actually cost $9 -- not much of a difference but still frustrating!) We immediately left the drive thru. What a shitty and weird way to add your own tip. read more

If you like the donuts and coffee they are there but you will be in the drive through for at least 5 minutes. They are severely understaffed. I've dropped by only to find one person working the entire kitchen numerous times. Not sure if they just have a high turn over or they schedule horribly but don't go if you are in a rush. read more

The people who work here are extremely rude. They were completely out of doughnuts at 5:30 at night. They were also out of milk and OJ. Rather than got ot the back and get more milk or oj, or make more doughnuts, they were counting the til. At 5:30 at night! They told my husband he could only use credit card because they were counting the til and when he balked the Two people working there started yelling at him. My husband is a minister by the way and is 66 years old. Way to go yelling at a minister. Not sure how you'll explain that one to God one day. Anyway we walked out amidst the two women shouting at us. I have also been to this location several other times when they were completely out of doughnuts. One time it was morning and they had no doughnuts because their baker didn't show up. So for heavens sake make some more doughnuts! This is a doughnut shop! You have to stay stocked with doughnuts!!!! Looking at all the horrible reviews it's clear the owner nor the manager cares at all about this place. You can't treat people like trash and not keep supplied and stay open. I give it a year. Maybe less. read more

Two words describe this place "Train wreck"! They would be better off putting up a sign that said "We are out of everything and our service is terrible so please don't bother". We got in the car line to pick up an online order... After what was over 15 minutes we had moved up twice - with 5 cars between us and the ordering point - and three stacked up at the pickup window. Went inside and guess what "We are out of what you ordered and already paid for" and basically everything else so what do you want??? And we can't give you a refund for an online order. DON'T DO IT!!!! TERRRRRRIBLE SERVICE and they are always out of anything anyone might want! Corporate really needs to investigate this franchise location and hold them to a higher standard. read more

I never come to Dunkin and I decided to give it a try because it's right by my work. My food was totally burned and my coffee was disgusting. I honestly threw them both away. Don't waste your money. read more

Dunkin' - a hand holding a piece of bread - Donuts Near Me - Daphne, Alabama

5 people behind the counter... no one in line... took 9 minutes for someone to attempt to assist me, i am the only person in line...requested a dozen donuts with plenty in the display case to be told i could only get a random assortment by their choice. i asked what if i don't like the ones you pick and just got a look like that doesn't make sense... i laffed and left...go elsewhere!! read more

Donuts are bad, also no donuts they were mainly out. Couldn't get a refund for my glazed donuts, which barely has glaze. My Coolata wasn't even frozen and i wouldn't even call it a slushy. read more

Dunkin' - No glaze on the sides - Donuts Near Me - Daphne, Alabama

The service I encountered here today was terrible a young black lady decided to drop the F-bomb infront of me, the young lady has been rude to me before in prior visits but this one sent me over the edge. This is by far the worst dunkin doughnuts location I've ever been to and I will not be returning. read more

How in the heck does a doughnut shop run out of doughnuts at 5pm? I fought bumper to bumper traffic to get myself some for my birthday and was told they were out...excuse me? How does that even happen? They stay open til 8pm. No, I don't want a coffee. I'd like to be able to sleep tonight. What I wanted was some doughnuts. My husband and I went there a few weeks ago for some coffee. The doors were open so we sauntered in. We were told, very rudely, that they were drive through only. Then why have the doors open I asked. They were waiting for employees to come to work...like they can't knock to be let in? The lady made some snide remark. I'm done with this place. I won't be returning. read more

Service was awful, coffee looked like they took a sip out of it, food was ready in the bag and when we made a comment about the coffee not being full they asked us to pull up rudely, we don't know why but the assumed idea is that they were going to do something to the food. read more

I've never been to a fucking duckin donuts that doesn't have donuts (terrible service btw)

The slowest drive thru of all time.I am currently in line 3 cars in front of me,2 have moved in 10 minutes. What a F'ing joke! This is maybe my third time here. Last time I left the drive thru line and went in.....still took another 10 minutes inside. This is unacceptable. Of course it's the only Dunkin around. ....I am now 15 minutes and still 1 car ahead that hasn't even placed an order yet !!! COME ON MAN ! **update** I am at the speaker and no one has spoken to me,asked to wait...nothing !!! Unreal. **UPDATE 2** Placed order now waiting almost 5 minutes to get to window because car in front is still waiting to get their order !!! And by the way,no customers are inside,so no reason to be backed up ! F this place. read more

Been trying to add $ to my rewards card for a month, but I keep getting a message that there is a website problem. I but the dufus I spoke with had a heavy duty accent that I was having probs understanding. He said he didn't see any probs with the site so I gave up. The local stores won't load your card unless you use cash. ALL BS!! read more

I'm not a huge Dunkin' Donuts fan in general. Their donuts aren't as good as the local mom & pop donut shops across the Bay, but I don't want to drive all the way to WeMo for donuts. The breakfast sandwiches are hit or miss. Sometimes they're cooked to perfection, and sometimes they're burnt. The kolaches are very small. They must being doing something different up in Boston where there's a Dunkin' on every corner, because if they had local competition here, I doubt they'd stay in business long. The service is inside is good and the drive-thru is quick and simple. They have free wi-fi inside, so if you want to sit and work and have a cup of hot tea (or coffee, if you drink it) and a pastry, it's pretty convenient. The place is always clean. It's worth a stop if you're in the area and craving a donut or in need of breakfast from a fast drive-thru. The prices are average. read more

Dunkin' - Sausage, egg & cheese croissant - Donuts Near Me - Daphne, Alabama

When I'm in a rush I sometimes stop here to get a quick coffee and a bacon egg and cheese wrap. Not going to come back, the last 3 or 4 times I have had to wait over 15 minutes at the drive thru window waiting on my order. Half the time the staff is rude to me about it as if it's my fault. I ordered the easiest thing in the menu that isn't a donut! read more

My visit here this morning just changed my mood for the day! Amazing service and astonishing timing with getting orders out!! The ladies at the window were super sweet in the small time we talked. Definitely my new favorite Dunkin! read more

first day of the opening and already terrible service. got judged, laughed and starred at before entering the building. extremely unprofessional behavior from employees .we were extremely excited to go to this location since it's the FIRST day of its opening,however we were greeted with young, immature employees who are clearly not fit to run this establishment. When a member of our group gave simple orders, they gave her judgmental faces and gestures which implied they were bored after ONE simple day of work. Overflowing trash cans on its first day??? Let's get it together. Workers seemed extremely annoyed with our coupons which we got earlier today at this exact store. A different customer also had her order messed up and was met with judgement as she asked for what she paid for. If this is the first day of its REOPENING.. maybe they should RECLOSE!!!!!!! read more

Dunkin' - tables and chairs in a restaurant - Donuts Near Me - Daphne, Alabama

Always seem to have issues at this location. This time no internet and cash only. Service seems to always been slow or wrong. Staff turnover definitely an issue. read more

Parked and went in to order. Doors are open, no signs up saying drive thru only. We were asked to leave and use the drive thru. Line grew during all this so just opted to leave, Disappointed in the lack of notice and service. read more

Waited in line for almost 40 minutes for a single large vanilla sugar free latte and not because they were busy because there was only 3 other cars in front of us. The young man taking out order repeated it back twice...at the window the order was wrong. After the 2nd time was wrong, I asked for my money back. The girl working the window refused to refund and insisted on me taking the 3rd latte they made. It ended up costing me $6.11 for a plain cup of coffee with milk and no sweetener. This place is awful and the customer service sucks. read more

I love coming here! They always has my vanilla cocoa cream filled donut! The red velvet cream cheese is another favorite. The coolatta is not as smooth as a frappuccino and I wish I ordered it with half the amount of caramel syrup. Too sweet for me if it's the regular amount. The service is always great and quick! I usually stop here on my way to work early in the morning so there's usually not a line! The drive thru is one way with no outlet unless you order, so don't try just "drive thru" lol! Will be back! read more

Dunkin' - Yumm - Donuts Near Me - Daphne, Alabama

Dunkin is a favorite for the family but this location was the exception. Received serviced inside around 0645 but no donuts were available. Went back a few hours later for inside service only to be told drive-thru service only. Not sure if this is due to COVID or how they typically run that location. Coffee was great. read more

Poor. Costumer. Service. The cashier had an attitude. Coffee and breakfast was bomb though. read more

Horrible service. Very rude workers. We had to wait 20 minutes for our bacon egg and cheese croissant. I do not suggest this place.

I can't get in touch with any type of management but I know this location is affiliated with the schillenger location, at some point the franchise owners are going to have to take responsibility and do something about the management and employees of this store, several times I have went and the store manager with employees are sitting outside smoking in front of the door way while other employees are insides struggling.. it's disgusting!!! Then on numerous occasions I've been in the lobby while employees are being extremely vulgar while on cell phones, dropping tongs and reusing it!!!!! Meanwhile the manager is right there!!! At this point I'm calling the health department it's disgusting the store needs to shut down until restaffed with a manager that is at least somewhat professional and can learn how to order but I can overlook constantly being out of products I can not overlook the other things that are putting peoples health at risk!!!!!!!!!! read more

Mad respect for the employees of this establishment. Whoever is the manager; however, does a terrible job. They are very understaffed. The employees are awesome but the fact is that they are faced with too much demand. I'm no manager of any franchise, just a consumer of dunkin donuts but I can clearly see these employees are faced with too much expectation. My heart goes out to the ladies and gents. Y'all keep on keepin on! read more

The employees are the worst, especially the only guy working there. He insisted he made us 4 croissants and knowingly did that when we ordered something totally different. NEVER VISIT THIS TRASH SPOT. He spit in my food and shoved his hand in my face. He was going to punch me if I hadn't left read more

Well stupid Yelp erased my long review of this stinkhole. But, briefly, if you want hard-ass pastries, even in the morning when they should be springy and fresh, just go the McDonalds next door. Even the Bluejays can't tear apart these sweets to take to their nests. Never, never again. read more

2 of your new irem plasteres all over the windows please... sorry thats unavailable...ok ill have 2 sausage biscuits....sorry we aint got no biscuits....gonna have some ...nope we dont have them....thanks but not sure this place has anyone running yhe ship. Its saturday morning...hire someone to run your business. read more

This place has always been nice to me. They do a great job and make great doughnuts. I'm not a fan of their coffee but it is spot on for the type of coffee they sell. I will say this is 100000% better of a store than the other Daphne Dunkin store. read more

This place is absolutely AWFUL . The workers were slow and confused and working on a car order for 10 minutes, which was why they couldn't get us our food in time. We were already in a rush but they gave the person BEHIND US his food before ours. Filled with african americans who were clueless. They made us wait more than 10 minutes and the african lady threw the food at us and forgot our other order. not only that they gave me the wrong order and forgot my sisters tatertots. worst service ever. First time at dunkin donuts and last. read more

Still kind of crowded with the whole "new thing" thing going on. Parking is difficult because of the crowd. Good coffee and donuts! read more

Dunkin' - a car parked in front of a restaurant - Donuts Near Me - Daphne, Alabama

Worst Dunkin Donuts ever. The staff is very rude and hateful, they move at a snails pace. We set in the drive through for 46 minutes the order intercom was either not working or they weren't using it but to make matters worse the staff was so lazy that they didn't bother to put a sign on it letting anyone know. When we got to the window and asked what was going on we were very rudely told my the young girl at the window that it wasn't her problem they were short handed and we asked why they didn't put a sign out to let customers know she agin said it's not my problem. That girl needs an attitude adjustment even her co worker was apologizing. While in line we tried to call in the store to see what was wrong and they wouldn't answer then we were told she took the phone off the hook. This restaurant is already a fire hazard because once you are in the drive through you can't get out that really needs to be examined further because what if someone is having a health emergency or car issues you are stuck. read more

I had an interview here once and I went inside and was waiting for a worker to talk to me. I ended up standing there for at least 10 mins, maybe longer, while the workers just looked at me and walked right passed me. When I finally got to speak to someone I was told the interview manager wasn't even there that day. Why schedule an interview when you aren't even going to be there. The work had me fill out a paper application and after I was done I was trying to find someone to hand it to, but yet again nobody acknowledged me. I am so glad I did not end up working there. The customer service sucks, and might I mention the food and coffee also sucks. I don't recommend AT ALL. Save your money and go elsewhere! read more

We're a huge donut family. We (use to) go every morning on the way to school to grab a coffee and the kids each a donut. But customer service is wildly disrespectful. I'm shocked the manager hasn't fired the morning crew yet. The girl who takes orders is SO SO rude we've almost pulled off mid-order due to her attitude. One tip i would encourage the owner/manager to use during training... teach your staff that people are already coming to buy donuts (we're already in a happpy frame of mind) so, you have one job- let us leave your presence in that same mindset. Your interaction should improve the quality of our experience. Not diminish it. Until that morning staff can be replaced or properly trained, we won't return. read more

Worst place i've ever been to in my life, mr midnight at the window couldn't get orders right, handed out our order to the wrong car and then tried to give the order back to us like SIR?? thennnn mrs girl in the window forgot to turn off her headset and she was talking about she didn't wanna take our order. forgot to put whipped cream, sugar and syrup on ALL orders. read more

My sister and I pulled up to the drive thru window and when the woman came over the speaker to take our order we asked for some time to look at the menu. She then started to say something, but didn't finish. I'm not sure if she was speaking to us or someone inside the store. A few seconds passed while we debated on which type of breakfast sandwich to order. She asked us again if we were ready to order and we said no to which she replied "I heard you the first time". There was a lot of attitude and tone in her voice. Made me nervous that she'd spit in my drink kind of tone. We then said we were ready to order, and then she said just a moment and put us on hold. Felt like quite awhile. Like she was making us wait, because we had made her wait. Anyways, we told her we'd like a sausage biscuit and a croissant. She then replied they were out of biscuits and I guess that was the last straw so we left and went to McDonald's. The whole exchange felt rude and Unwelcoming. We will never go here again, and I'm going to be sure and tell all my friends to avoid this establishment. read more

I cannot stress enough just how awful this Dunkin' Donuts location is. In fact, I've created a Yelp account solely to raise awareness to the manager and hopefully other potential patrons. The only reason they are still in business is their prime location beside the interstate; That's really unfortunate because the public will continue to give them their money out of convenience. Countless times I have given them the benefit of the doubt and returned here, only to be let down in every facet of their business: The service, the accuracy of the order, and the food quality - all are atrocious. Employees move at a pace so slow that you want to jump over the counter and do things for them - they truly hate their jobs and it shows. My order is wrong 90% of the time; This is not an exaggeration - If you go 10 times, it will be wrong 9 times. If you order 3 or more items, just forget it, everything will be wrong. Finally, and most importantly, the food/donuts are garbage. I've been to countless other Dunkin' Donuts who do just fine. However, at this location, the donuts will be stale and the breakfast sandwich, wrap, etc will be cold/thrown together. I hate that a business with no regard for quality/customer service manages to stay in business because of their location. I can only hope that one day it catches up with them. Do yourself a favor and go to McDonalds next door or the Starbucks 2 minutes away on Hwy 90. Good riddance, Dunkin' Donuts. read more

Love the donuts, but hate the drive thru, 30 minutes to get through is a little much and will make u late for work. Watch out Parkin lot small and once you get in the drive thru you are committed because you can't go anywhere but the drive through. So if going through in the morning good luck read more