Found this in my drink and the had a conversation with the owner. They did give me a refund so at least I feel better about that. read more

Dunkin' - Donuts Near Me - Dacula, Georgia

Decent parking, we were greeted upon entering and it wasn't busy so we were able to place our order right then. As we waited I noticed there is a nice lounging area and outdoor area to relax and wait on your order. It wasn't a long wait for my ice coffee and it was $5.48. Check out my vid and until next time SYOY! read more

Worst dunkin' I've been to. Undercooked tots and incredibly rude cashier. Will not be back. I'll drive the extra 10 minutes to the Lawrenceville location. read more

Dunkin' - 5 undercooked tots - Donuts Near Me - Dacula, Georgia

It's always "unfortunately we have very few donuts left" ITS 6PM on a Tuesday! Do better

Coffee not hot and fresh. They argued that it was as hot as they could get. I asked to make sure and they refused. They said it was the management did not like them to waste so they had to use it no matter what. She asked if I wanted it steamed. Who has heard of such read more

This is by far one of the worst locations I've been to. My order is always wrong.. the times that I've ordered food it's never been the correct order. All they care about is to get the drive thru line as short as possible whether your order is correct or not. read more

This has to be the worst Dunkin' Donuts I've ever ever been to. it doesn't matter how you order your coffee, you will not get what you ordered. And I'm always too far away by the time I try it because it's so hot but it's too late to go back and get it fixed. I won't be coming here anymore. read more

Customer service has gone out the window. They installed the kiosks to take your order and you can't really customize drinks on there at all. I stopped trying and literally just walked out after being ignored while standing at the counter. I'd rather get a cheaper crap coffee from McDonald's then go back to this business. read more

Definitely check your food before leaving. This is disgusting. I'm not sure how you think this is okay to sell to someone. Absolutely horrible. This is the second day this happened. read more

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Horrible. I had stopped going or ordering from this store a while ago due to their horrible serving decisions. I tried it again and things have not changed. Ordered an iced coffee and it was half ice. They did not fill the cup on purpose with the coffee and instead jammed a ton of ice into it to make it look full. Not worth it. read more

Good food, drive through like slightly slow. However the employees were very nice. Asked for no sprinkles got sprinkles anyway. Overall decent experience read more

Dunkin' - Donuts Near Me - Dacula, Georgia

Jefferson is a great worker, helped me choose a good drink! Latte came out amazing thanks to daisy as well! Such good and nice hardworking workers! read more

rushed my order while placing the order causing them to miss half my order. my order was halfway wrong and they did not give a receipt. because of that, they wanted to state that I didn't order the food that was missing. taking my ass back to Grayson and if I could I would give 0 stars because they continuously Jack up my order and have a damn attitude because they have to make the food that they never did. read more

Asked for two bacon sausage and egg croissant's. Got two bacon egg and cheese. Another employee helped me out and tried fixing it but messed it up again. I didn't say anything, then my coffee and no milk in it and donuts were placed in bag where the tops were stuck together. Still good good read more

Dunkin' - Donuts Near Me - Dacula, Georgia

This is probably one of the worst Duncan Donuts I have been to. There frozen drink machine has not "worked" in months. The staff is rude. Their products are always out of stock no matter what time you go. And they dont make the specialty drinks correctly.Unfortunately the only reason I ever go there is because it is closest to my house. I go if I am short on time, otherwise I will go out of my way to another location. read more

I ordered via UBAR eat and wen to there to pick up , all donuts were out of stock. But stuff did not say any sorry, and laughing at me . Such a rude customer service, never never go there . wussid-gyfJi0-qofmuc read more

Terrible service. Rude people. Absolutely water for coffee. I went and ordered a medium caramel and mocha coffee with no ice. They then gave me brown water with 1 pump of syrup, no cream, and no sweetness. I then asked for it to be sweetened a little more and after they contemplated doing it and rolling their eyes they decided to take it back to the back and bring it back the exact same way. I then asked for a cup of ice and they wanted to charge me 32 cents for it. I have been going here for 3 years and this is the worst experience I've had yet. So if you wake up in the morning and say to yourself, I would like one of the nastiest coffees I will ever drink today, go to this Dunkin. I don't know if it was just today or just this drink, but it was terrible. Have a great day! read more

Look, I work across the street from this Dunkin, so I understand first hand what struggles they are facing with staffing. BUT maybe instead of hiring new associates constantly at a low rate, and getting crappy results and crappy service; you consider hiring some quality help in and pay them for their time! The employees here do not care. It's obvious. Wait times are long, even when no one is in line, they are not friendly, they act like you're bothering them. And I'm sure I am bothering them! They don't feel like they have to do much for $9/hour, and they don't. Just show up, provide mediocre service, leave. And that's all you're ever gonna get when this is all you give them. With the price raises recently I'm considering going to Starbucks because it's better quality and better service. The only reason I even go to Dunkin is because it's cheap. I guess I don't have a reason to anymore. read more

This place is trash. I went tonight (Friday) to get coffee due to the fact I'm going to be packing all night. I got there at 9:50 pm. They close at 10 pm. But when I pulled up, they had already closed. I had 10 minutes to get coffee and they closed. Absolute BS. Learn ur hours idiots. read more

Why in the world is the ice machine still down? It's been almost 8 months. Please put in a ticket to fix it or buy a blender. Like come on.

maybeeee ssssomeday this dunkin may care to get ONE SINGULAR THING right, that I order...maybeeee somedayyyy I won't waste my money on trash food/drink that I don't want to eat, or am resentful of paying for, when it's such a little amount of food??? maybe! maybe Someday i'll be treated Like a human being WHO IS LITERALLY PAYING THEM AND HELPING THEM RECEIVE THEIR PAYCHECKS--while they stand around in their phones and giggle amongst themselves and shove the bags at me forcefully and slam the window in my face while forgetting parts of my order... as if IVE disturbed THEIR peaceful day and oh no!!! made them WORK at their JOB???? asked them to do the JOB at their place of WORK that I am literally PAYING THEM FOR???!!! hm. maybe someday! but, ‍ i've YET to experience a single Decent interaction here, at this dacula dunkin... read more

Dunkin' - ICEd Brown Sugar Oat Latte - Donuts Near Me - Dacula, Georgia

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This place is SLOW, VERY SLOW, long wait to order... Now I'm waiting for my food, can we say slow. And still the tables are not clean and slow service. read more

Is it too much to ask to get fresh donuts Sunday morning @8:30am . This is not the only time it has happened to us . We bought a variety in a 12 pack , and only 1 of them could be categorized as somewhat fresh made , rest was for sure not . read more

Dunkin' - Day old donuts , freshly bought - Donuts Near Me - Dacula, Georgia

It's in the afternoon and the place is a mess, not busy and the workers are in their phones. This place has gone down, since the ownership change. read more

Dunkin' - Donuts Near Me - Dacula, Georgia

while sometimes donuts or frozen machine is out of stock, always get the drinks right. always friendly! these folks are awesome.

People that work there are so rude. Customer service is horrible! I like my drinks with oat milk and I know they charge a dollar extra but, they leave my coffee so dark. If it was a regular cream for coffee they would add a lot of it. I just didn't like how they did the coffee too. read more

Service at the drive through was friendly, fast & accurate. Coffee was slightly burnt. My biggest complaint is product related, with no reflection on the local restaurant - I tried the new bagel bites. One of the grossest things I ever put in my mouth (and I've had some really gross stuff in my mouth!) read more

I would give this place -5 stars if I could. They have 0 oz of professionalism when it comes to customer service. The workers are so rude here. read more

It's 4/29/22 and they have the inside closed on Friday morning at 8am. Only drive thru open which has a line wrap around the building. I think that's all I need to say.... read more

You would think that someone would actually care about the service that this location provides. The customer service is by far been very RUDE lately. I could not even finish my order without being interrupted after every thing I said. The taste of the product is not consistent. Have decided to take all of my business to Starbucks. This is for the Dacula location only......I still like Dunkin'. read more

I visited this location just because I wanted to see why the reviews weren't that great. I stopped by on my lunch break. This DD is fairly new from its appearance. It was clean on the outside. I didn't venture inside. I used the drive through. A very pleasant young lady answered and offered me the daily special which is half off a beverage. I declined and ordered my usual... coconut doughnut. I got to the window and was greeted by a nice cashier. I believe her name was Riley. She was very pleasant. Service was also quick. However, I didn't check the bag before I pulled off. I made it to my office only to find out that the doughnut was toasted coconut instead of regular coconut. I was highly disappointed. However, I decided to eat it anyway. It was fresh and tasty but ultimately not what I wanted. Everything else about the visit went well. Since my order was wrong, I decided to give it 4 stars instead of 5. I just should have checked my bag before I left but since it was still good... all's well... ends okay. read more

So I was just told that a Pumpkin Spice Latte that is advertised with whip cream and drizzle cost extra. Yeah... it's back to a normal mom and pop shop for me. read more

I prefer Dunkin Donuts coffee so when a DD was being built close to my home I was thrilled. No more driving to 20 for a great cup of coffee. I am sorry to report that this location's coffee and food are disappointing. The coffee is rarely sweetened like I expect, and I've been to four different states and drank DD coffee ordered the same...this location is "off". The coffee is harsh and just not good. Other DDs don't have this problem. I also like DD breakfast croissant sandwhiches. I rarely order them these days but on the two occasions I indulged the croissants seemed under cooked and doughy, not risen and fluffy as I've experienced at other locations. I have no idea what the problem is but as a huge fan of DD coffee I really hope someone steps in and fixes this location. On a positive note, everyone who works there has always been very nice. The service is great...it's just the coffee and food. read more

Its fairly simple, you are in the donut business! How can you open at 5 and by 8 be completely decimated in variety of donuts? There are 3 types of batter that 90% of all donuts are made from its a simple business. Here is a clue if you take stock of all the donuts that are left at the end of the day those are the ones not selling, what you're out of you need to make more of. If donuts are 30%,40%,50%,60% of your business and you cannot meet the needs of your customers you are giving money to places such as Rays! Get it together! Clue #3 glazed is the top selling donut you should never be out read more

Donuts were stale. My coffee order (a latte) was messed up. None of the workers were wearing masks or gloves. Absolutely no social distancing or COVID guidelines being followed. read more

Worst experience I've ever had at a coffee place in my life. 30 minutes in the drive-through with three cars in the drive-through and my order is still incorrect. Hire people that speak English and maybe you'll have more success. read more

2 stars for effort and being open during a pandemic. Idk if this location's machines are not calibrated or lack of training or what but a regular hot coffee cream, sugar, and Carmel tasted watery and bland. Same thing their other drinks. They need to get it together, this used to be a good location (post corona) not sure what happened?? read more

Ive never got food but I do go through regularly to get a coffee with 5 creamers only. I have not had any problems fast friendly service. I've been here about 40 times. read more

The employee Maria has GREAT customer service she deserves a raise , she's super nice and was very patient with me because I've never ordered from there before . ;)) read more

When you can screw up a cup of coffee, you know you have problems. The staff is very unfriendly. I can find more emotion and warmth in an Adam Sandler movie. The order is often wrong, and by often I mean 1 out of 20 times your order will be correct. I also don't like that they wont give you your total until you get to the window, like its a spoiler warning. You have better options in this cluster of fast food. read more