I've passed this Dunkin' several times without stopping in, and I don't think I will again. The presentation of the food was mediocre. The cashiers clearly didn't want to be there, and it showed. I noticed a sign that said, "Please limit your time to 30 minutes while eating food." I couldn't help but think, wouldn't you want people to stay longer and make it feel like a welcoming place to talk, have some food, and grab a drink? When I sat down, there were crumbs and a stain from somebody's previous beverage. Everything pointed to no, don't come here. I won't be back here read more

Dunkin' - replace this with a sign that says "Not Welcome" - Donuts Near Me - Cooksville, Maryland

the Girl of the turn in the nigth Always serve lukewarm coffee please change that point

Love this dunkin location. It looks like it used to be somebody's house and the three chairs in the corner go really hard (they're the dunkin logo colors which is fun). The staff are friendly and helpful and the food and coffee are always solid. read more

In the morning they do particularly well with food as well as drink, but in the afternoon, the service starts to take a dive. I almost never get my sandwich made correctly nor do I get my donuts. The drinks are superb though. read more

I don't know why people rate it so low but I love this dunkin ! The staff is so kind and always makes sure the customer feels satisfied and happy. And the food is always fresh and good ! And the staff always makes the atmosphere warm and welcoming. read more

I'm sure that with all the reviews, the owners are not paying attention to the lack of good service at this location. Just to share my experience, I placed a very simple order, 2 Cappuccino's. 1 regular Iced coffee and a Latte, which are basic drinks, all done through the app and 10 minutes ahead. I get to the spot, and 2 of them are made, which was good. I waited 20 minutes for them to make me the other missing drinks after having to ask where they were. I understand younger staff typically tends to miss things due to lack of attention, but come on now, needs to improve. I will drive to the next Dunkin rather than come back to this location. read more

Service was fast and efficient. No lines = always a plus! The interior was clean and welcoming, with comfy couches and wiped-down tables and chairs. They didn't have the peeps donut but still had plenty of options around 5pm today. The cashier hand-delivered my caramel iced coffee to an otherwise inattentive me. It wasn't too sweet, tasted awesome, and I wanted another! The only real issue is one that the business cannot control: it's at the corner of a very busy intersection right by I-70 and on 97/Georgia Avenue. No crosswalks in ANY direction so you're forced to jaywalk if you're across the street. No stars docked. The city should be responsible for crosswalks and safe passage from the commuter lot across the street. read more

Dunkin' - Caramel cold coffee - Donuts Near Me - Cooksville, Maryland

In the times of covid19 no gloves and no hand sanitizer. There's a hair on the coffee lid. The donut is fresh and the coffee hot. Parking is easy. read more

MANAGERS ARE YOU READING THESE REVIEWS??? I use the app for this location and it's 99.9% a guarantee that when you go inside your food will not be there. Then you will spend at LEAST a half hour afterwards waiting for them to make your food. And then after that you will most likely still not have the correct order. This has happened over & over and over again. Today was the last time I will go to this location. Just awful. I wouldn't be surprised if this place tanks when the DD in Lisbon opens up. In the meantime we will go to the grille for breakfast sandwiches or Sykesville. Ps. These hasbrowns are raw. Like raw raw. Like just potato mush. Ugh. read more

Slow service, where it seemed that they were more focused on mopping the area behind the counter than filling my order for a coffee. One kid out front working the register and three more somewhere in the back poured out later. Not exactly customer-focused. But the coffee was the usual DD quality stuff and my old fashioned donut was just fine and their wifi worked well in the dining area. There are a couple of tables and comfy chairs for sitting though it's quite loud. There is not a drive through at this location. read more

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If you have allergies, avoid this location. They have zero clue/understanding. I asked for an allergy for my kids, one person gave me a blank look then got their manager....the manager said they had "healthy" spinach wraps...I clarified that it is allergies I am concerned about (e.g. nuts) and got a blank stare. Surprised a big chain could be this clueless. All else was fine. read more

Walked in here at 7:30 am and we were totally ignored as we stood at the counter waiting for coffee.. I don't know how the concept that people drink coffee in the morning missed this business plan but probably having someone who can stand at the counter, take orders, and serve it would be a better model.. or even someone that can bother to say I'll just be a minute. Or even someone... whomever is the manager of this business should probably look to a different career field the the service industry... go another few miles down the road this place is bad. Oh don't use restrooms, just.... don't. read more

I don't understand why this Dunkin is reviewed so poorly! I am a regular customer and the staff is always exceptional, and drinks/food is served quicky. Also this Dunkin has by far the best location of any I've been to, with a really nice interior. It has a lot of great seating and is overall a fantastic place to enjoy your coffee at. read more

This place is amazing. Not sure why reviews are so low. Always fast service and I enjoy talking to the workers everytime I stop in. There always so kind to my kids and other customers. Will always stop in. This is for sure the cleanest Dunkin I have ever been in. My. caramel latte and ham swiss crossitant stuffer are always on point! I love cooksville! read more

I go here everyday and love this place! The staff is very friendly and the manger is always working hard. My food is always hot and delicious and I've never had a bad drink. The workers are so funny and I love chatting with them. This place will always be my morning stop read more

There isn't enough help. On a Thursday morning at 8:30am only 1 person was working and couldn't help anyone in the store because so many mobile orders were coming through. At least 6 people walked out while I was waiting for my order. read more

not sure who the new hires are or if there's new management now but something is to blame for the awful service, slow service, and incorrect orders. This isn't based on one visit by one person. but many visits by two of us in our household over the last month. I think today was finally the day to write a review because one employee specifically stood out. To the taller, late teens/early 20s male in the flannel shirt, you are the rudest, laziest employee I've seen in a while and that says a lot considering the workforce today. It wasn't even my interaction that I'm referring to. It was to the others at the counter. We can't wait for the new one to open in Lisbon. It'll be worth the drive to avoid this place. read more

I am from the west coast and really miss getting the coffee and donuts. I think the previous posts caused a change to the service because I was surprised at the low rating. I was telling my husband what I wanted while walking up to the line and the person behind the counter started my coffee before we even 'officially' ordered. My husband ordered his coffee and other coffee was done before we were able to pay. The service was outstanding, which is why I gave such a high rating. The cashier was very personable and figured we were from out of town. The coffee and donuts are pretty consistent since it is a chain. I can only hope the feedback from previous customers help drive a change. read more

This was my go to place because it was so close to home. My boys and I would stop in every Sunday morning, not any more. I will drive out of my way to another Dunkin just to not go to this place. I have a physical reaction to caffeine and so I order decaf. I still want coffee even if I can't have the real stuff. On multiple occasions I have been served regular in place of decaf. These people have no idea that they could seriously hurt someone by doing that. Thankfully I had my medication with me. The coffee is pretty terrible at this location anyway. I kept coming thinking it would get better. The donuts at this place always seem stale. Like they aren't as fresh, could just be me. The kicker here is that I have ordered here so much you would think they would get the order right. I order ahead so I don't have to stand in line and they are never ready and for some reason I am always waiting for the donuts. I would understand if I had to wait for wraps but the donuts???? I am not asking for anything special, just a surprise 6 donuts. The last time I went in the lady handing me my food had her mask on her chin. I am pretty dead center in the mask issue but you are serving food. My business is gone. read more

loving the new management!!!!!!! this tall kid was guiding all his employees to ensure that me and another customer got our drinks on time. looks like this dunkin is finally getting some training !!! my sandwich looked perfect! I think his name was tommy ! the drinks were also amazing! read more

Why? Just why? I don't know why I came here again. My order is never right even though it is just donuts, avocado toast and a hot chai. This morning I placed an online order, the avocado toast wasn't toasted (ok...I can get past that one), donuts were forgotten and my $4.99 chai tea was a cup of coffee. I waited 5 minutes to see if the donuts were coming...nope...they just forgot. I am the dummy though, this isn't the first or even 2nd time this has happened I came back...no more! read more

My recent job change has made me a regular here & this is absolutely my favorite Dunkin location. It's the only location I can go and know my drink will be made the exact same every time. Everyone who works here is super friendly! They usually see me and have my drink ready before I even get to the register. I appreciate you guys!! read more

I'm shocked. Placed order and cashier stopped making my drink because an employee from another store walked in and asked for cups. Umm, not only is this bad customer service but why would you stop preparing my drink to go in the storage area. The Cashier came back from the storage area to ask the employee who walked in, what size do you need? At that point I had to ask can you please finish making my drink. I will not be returning here. read more

This Dunkin' Donuts is really struggling to keep up with the amount of people coming in. The woman making the food kept skipping orders that had been waiting longer according to the screens. A man even left today saying, they lost his business. My order was skipped as well and I had a simple order of two wake up wraps. I would highly suggest to the owner to bring in help to train the team properly. Maybe from Mount Airy? They do an excellent job keeping up. This is the second time I've been here and both times have been the same. Super unorganized and confusing. Orders being severely delayed and unhappy customers. read more

Slowest, understaffed mess. Repeatedly ask for the simplest of orders and seem annoyed to serve you.

I went to DD in Cooksville this morning. It was the absolute best pumpkin spice latte I've had at a DD. I'm sorry I did not get the gentleman's nane but kudos to him. Thank you! They are always polite and very friendly every time I go in! Thank you! read more

Absolutely terrible service. DO NOT go to this Dunkin' Donuts. This place needs new management.

We stopped here on our way through the area headed to Gettysburg. It was right around noon on a Sunday. The place was poppin'. Lots of large groups of teenagers. Donut wall was stocked. We ordered 2 drinks, 2 donuts, and 2 breakfast sandwiches and were overall very pleased with everything. The seating area outside was very nice, clean, and had lots of shade. I would stop here again if I'm in the area. read more

Music TOO LOUD...coffee roll dry ... tables need cleaning... understaffed for peaks... no drive through

If I could give this place zero, I would. Went in there this afternoon and there was one employee. Waited in line for 10 minutes. Then another employee came in. I ordered 2 iced teas. I was told they are al out of iced tea and no one could make any more. I thought they were joking, but they weren't. Good for me that another DD opened on the corner of 32 and 144 with a drive through. And guess what, they had iced tea. Won't be going back again because of the rude service and poor inventory management. read more

I always come to this Dunkin' donuts and the customer service has never been an issue to me before. However, this afternoon I came in to order 2 iced coffees. Molly (a red head girl), one of the workers took my order and I had to repeat the drink orders 3 times, which I had no issue doing because drink orders can be confusing at times. I paid for my drinks and waited for them to be made. One of the drink orders (a medium caramel iced coffee with oat milk) was messed up and Molly put it in as a original iced coffee with just oat milk. I noticed the mistake when I received my drinks and got her attention and said that I asked for caramel in it. She looked at me and completely ignored me and the other woman working had to talk to me and give the drink to Molly for her to fix. Molly then proceeded to snap her arm back with an attitude and raised her voice very rudely at me saying "Do you want 5 extra swirls with that?!" because my first drink order that i placed before that was a medium caramel iced coffee with 5 caramel swirls and coconut milk. I did not appreciate that at all, especially since I work at a restaurant, customer service is always a #1 priority and someone like that should not be working in customer service. She usually takes my orders and her being confused by my drink orders is a regular occurrence and I wanted to see if this is a common issue with anyone else. I'm very disappointed by my experience today but the rest of the staff is fantastic! read more

Terrible service long way dirty restaurant and a manager who speaks to the customer like he's never worked in customer service before his life constantly telling them the wrong not to mention they pay their employees under minimum wage do you all their tips don't pay them the hours they work every time you put it in tip in the tip jar you're letting the manager who knows first to get any tip at all his pocket said she stealing it from the under minimum wage employees they have read more

There is currently only one person working at lunch time. 10 customers are waiting for their orders or waiting to actually order while she is running around making food, coffee, and trying to take orders. Waiting for a bagel for 20+ minutes is a bit much. It is not all all the poor girl's fault - I feel terrible for her. She needs help! (And a raise!) read more

Best place clean fast service and probably gonna come back cool people !! The new manga get is really nice seems like she knows what she is doing read more

Never even got to order. Waited in line for 15 minutes for an iced coffee on a Saturday afternoon. Only one employee behind the counter, making one order at a time. Very disappointing experience. read more

There was only one person working there today at 7:25 am. That's right, one freakin person at a DD at 7:25 am! Did a mobile order but forgot to order drinks. I was third in line and didn't get out of there until 7:39 am. Kids were late to school and now my Father of the Year nomination is in doubt. I felt bad for the ONE employee because there's only so much ONE person can do. Did I mention there was only ONE employee at a DD at 7:25 am? Unless my calendar happens to be empty, I'll avoid this place going forward. read more

Disappointed. I have been here before with no issue. This morning I went in ordered and my coffee came out completely wrong. I talked with the manager who was making coffee and food. She made me a new one with no issues. I got to my car and the coffee was still wrong. I checked my receipt and that was correct. I'm not sure what the confusion was but it was disappointing. read more

How disappointing! I love that this DD is in what looks like an original building, super charming and is one of few quick stops in the area. Unfortunately they are extremely slow! Like hilariously slow and it makes no sense. I don't really get why they take so long even to get black coffee. Of all the DD's I frequent, this is by far the slowest one. I really hope the management reads these reviews and makes changes to how the employees take and prepare orders because their system isn't working well. It would be a shame for it to close. I hope to come back and update my review to something higher. read more

I come to this Dunkin' everyday and today I thought I'd switch it up and order an Aztec coffee. The guy then continued to stare at me like there was something in my teeth, I asked what was wrong he said nothing that's just a little odd this Dunkin will never get my business again. read more

I was unimpressed with the service of this Dunkin. I arrived at prime time around 6 AM on a Saturday. You would think that they'd be fully staffed and ready to go-- wrong. There were only two people ahead of me in line and I waited at least 10 minutes to receive my coffee and food. I don't have any complaints about the employees, however they were not necessarily friendly either. read more