Located in Terminal B food court. The line wasn't long but the people working there were unhappy to be there. No sense of urgency and they just threw the mushy donuts in the bag on top of each other getting frosting all over the place. Iced coffee was okay. I ended up throwing the donuts out. read more

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Ordered an iced sugar free vanilla oat milk latte - about as basic as you can get. First they made my drink with regular vanilla, not a big deal but I did ask them to remake it. The woman making the coffee gave me attitude but begrudgingly remade the coffee. The next coffee was made with regular vanilla AND whole milk... further from my original order. After the initial attitude I didn't feel like fighting over $6.50. I threw the coffee away and went to Starbucks. Will likely not be coming back. read more

The customer service is TERRIBLE!! It's one thing to have poor customer service but then to talk amongst each other and laugh about it is very unprofessional. They also make their drinks way too sweet! I would recommend going to another coffee/ breakfast shop if you are in the airport. read more

If I could give zero stars I would. While waiting on line for my coffee, a customer returned to the counter with her bag of food saying she received the wrong item. The employee (seemed like the owner or at least manager based on his interactions with the other employees) put her food back in the rack to sell again and gave her what she wanted. This is disgusting and I'm sure illegal. Separately, both coffees we received (regular and decaf) were the worst we've ever had, and we like Dunkin coffee. They tasted like dirty water with a ridiculous amount of milk. Based on the other behavior I witnessed here, I'm sure the coffee grounds were used repeatedly for this unscrupulous proprietor to maximize profits. Wasted our money - should have gone to Starbucks! read more

Coffee tastes like water. Half baked hash browns and day old cold donuts first thing in the morning. I literally wasted my money.

The goodness subpar and the staff is really unfriendly. My sandwich was partially burnt and the checkout lady looked like she didn't even want to be there. Just a crummy experience. read more

Decent Dunkin location. Located in the busy Terminal 3 of OHR. Ordered an energy drink and some hash browns. Service was crabby which is on-point for a busy airport. Line moved fast though! read more

Dunkin - Donuts Near Me - Chicago, Illinois

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I ordered a toasted everything bagel with cream cheese. While I could see marks that look like the bagel was toasted, it was strangely soft and EXTREMELY chewy as if it was microwaved --not good and very disappointing, The coffee was good and the bagel would have been if it hadn't been microwaved. read more

Dunkin in terminal B--very efficient and friendly. The same great coffee I've come to expect from DD! read more

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Overall great service and very fast as well! Their matcha is very tasty. I did ask for less ice but it seemed like they put normal amount in there, so I marked off a star; also because they didn't have any sandwiches without meat. read more

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...... they microwaved my bagel... who does that? Service is fast, crew is friendly. Lots of donut options available read more

Got my order wrong, then did not even add enough matcha to my drink, basically payed $5 for a big cup of milk with a side of matcha.

My daughter said the donut was fresh and tasty. Two dollars for a fun treat at the airport felt like a win.

The ladies working here were nice, got my order right, and the food and coffee was good. I feel like considering this is at the airport, the prices aren't overly expensive or anything, and there is plenty of seating in the food court nearby. Grateful this place exists! read more

Messed my drink order up, proceeded to say I was wrong argued with me and refused to fix my drink.

Can agree with everyone else that this Dunkin location needs to work on their customer service skills. Staff rudely rush customers through the entire process. You get yelled up "Next!" and then are curt with you on all your questions. A major annoyance was that this location didn't have the 2 for $5 deal that nearly all the Dunkins I've been to advertised for their bacon egg and cheese on a croissant. We got charged $10, wow. They also won't be doing the $2 medium lattes that most Dunkins have been advertising all summer. Really don't understand the lack of promos/deals here since they get a ton of service from so everyday airport customers. The man that handed me the bag was friendly and made sure to let me know which items were in the bag. Otherwise, had a subpar experience with this Dunkin - a total change from what I usually get from most others. read more

Dunkin - a person holding a bag of dunkin donuts - Donuts Near Me - Chicago, Illinois

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Poor service. 5 people standing behind the register and they were all too busy talking to take my order while I stood at the register staring at them. Then when one does take my order, she keeps interrupting me to continue her conversation and then having me repeat what i said because she wasnt paying attention. She even picked up her phone and made a phone call while I was ordering and then I had to repeat it because she forgot what I said again. As someone who works in customer service I was very bothered by my experience. Then when I got my large coffee, it was only half full of coffee and the rest was filled with whipped cream like that would hide that my cup was practically empty. Ive never had dunkin donuts before and I probably will never have it again. read more

This place is the only coffee place on terminal 5 at ORD so I had no choice but to dunkin' . Understandably this place is busy and has a long line but they do a good job at keeping the line moving a long. Their customer service is alright, these people are just doing their job and I get it, its exhausting and non stop. I do wish they offered cups for water. Their coffee its a bit too sweet for me and I usually stick to black coffee. But you can always modify your drink and its a fair choice if you have nothing around. read more

Dunkin - the inside of a dunkin donuts store - Donuts Near Me - Chicago, Illinois

Most of us are familiar with Dunkin' Donuts and how consistent they are regardless of location. Therefore, I'm keeping this review deliberately short. Always same fresh taste, especially before sunrise. This location gets busy, waiting in a long line, someone recommended that I order using their app. I had only 15 minutes before boarding and a long walk to another terminal ahead of me. I immediately downloaded it, ordered and skipped at least a dozen patrons waiting in line. This was the impressive part. The service was okay and thankfully with little interaction. The dude was half awake and not very happy, granted it was 4 AMish. The donuts were fresh and the coffee was strong! read more

Not the Dunkin' Donuts of the old days. They don't have my favorite from when I was a kid. The donuts were marginal at best and overpriced because it's in the airport. read more

Seriously rude staff, pretended not to understand what I was saying. Made faces like a child, the man is 52 years old.

Considering airport location, still very consistent flavor, service and prices. Sadly, I felt a bit disappointed that the workers were preparing the orders maskless and eating. read more

Dunkin - a man preparing food in a restaurant - Donuts Near Me - Chicago, Illinois

Nice, clean restaurant with friendly personnel and freshly prepared food. I especially enjoy their breakfast Croissanwich, that tastes much better than McDonald's McMuffin. Ample parking. read more

Absolutely the most perfectly made sandwich I've ever had at any DD in the country! Fluffy, fresh, and tasted amazing. Super friendly staff as well. One person working who efficiently handled mobile orders and walk-ins. Very impressed with my experience! read more

Dunkin - a person holding a sandwich with bacon and cheese - Donuts Near Me - Chicago, Illinois

There is very little personality to the servers. I felt like I was being processed, "NEXT!".... "NUMBER 104 - 104, HELLO 10$!!" I had the basic bagel and egg sandwich and I tried a special March (green) mint donut. The overall meal was generic and nothing special. read more

Dunkin - Donuts Near Me - Chicago, Illinois

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Yum yum yum yum!!! Dunkin doughnuts! What can say? If you love doughnuts like I do you have to try it. This was so amazing in so many ways! My powered custard filled doughnut, and chocolate custard doughnut was delicious with some ice cold milk..... Every person needs to go to dunkin it is amazing! Place clean and very pleasant. The servic was top notch and the employees where so nice. I truly recommend you try this! read more

Dunkin - Doughnut - Donuts Near Me - Chicago, Illinois

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Fast and drinks were fine but breakfast sandwiches were like warm with cheese that wasn't melted at all and hash browns were limp, will stick to coffee if I come here again. The guy calling out orders was difficult to understand. Did appreciate that they take Dunkin' gift cards here and participate in the loyalty program. read more

Dunkin - Donuts Near Me - Chicago, Illinois

I had a craving for a donut three days ago and I finally got one on my way to NY! I was at terminal 2 and of course, no Dunkin here, so I walked to Terminal 3 and got a Boston Creme donut and a coffee! Very disappointed by the size of the donut and there was not much cream inside the donut! I am done with donuts here, will just get coffee which is pretty good! read more

Dunkin - Half eaten Boston Creme! - Donuts Near Me - Chicago, Illinois

Great little spot. I just stopped by and grabbed a coffee. The order was correct and I was in and out in under 60 seconds. The restaurant no tables and chairs and is a takeout location. The staff was extremely welcoming and polite, and prices were an average of most Dunkin's. Not a whole lot more to report on this one... read more

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This worked for me...loved the customer service and the coffee was hot and fresh...loved the cream so much and didn't even need sugar. Thank you Dublin! read more

Dunkin - Coffee baby - Donuts Near Me - Chicago, Illinois

A busy location. Spent about 10-15 minutes in line, but it went quickly. Got the new Girl Scout coconut caramel (aka samoa) iced coffee after been wanting to try it for awhile and no near Dunkin locations nearby- wanted to substitute almond milk (just for the taste of it) and an extra shot of syrup. About $4.50, but it's airport prices. Think they forgot the extra flavoring because of the noise/ busyness level, but oh well. Coffee itself was good, but may have been a little too sweet even for me. Really did taste like a samoa though read more

Dunkin - Iced coconut caramel (samoa) coffee - Donuts Near Me - Chicago, Illinois

I ordered my coffee and bagel and they gave it too me. I wish they gave me a knife for my bagel, though. :/ I love DD coffee, so that leads me to bias. But come on people, care a little bit about the customer. Just a bit. read more

Coffee was the usual D&D, not much too goad nor gripe about...other than the terrible and cockamamie lids. Boom--one star deduction due to the coffee splashing on my hands, on my shirt and tie. Festooned with stains on garb and a mildly blistered body I heartily chucked the coffee straight in the trash, with an extra forceful chuck to express my contempt and disdain for their not having provided traditional sip lid. That is one with a sip port and a tab to cover it while making way to gate. Go to Starbucks 30 feet down.....yeah, stronger and more bitter coffee --but the proper lid is an admirable trade off. read more

Sourdough, Egg, Cheese, Bacon didn't taste 'right'...actually didn't finish it as it had no flavor other than an un-natural, perhaps old oil flavor that it carried. I wouldn't bother with it...seriously, I'd rather be hungry. read more

Worst customer service of all time. The employees need to take a class in social skills and politeness. read more

Worst Dunkin experience ever. Not a smile or kind word came from any staff member. The person at the register apparently was never hugged by anyone who cared about her. If you have a request of the other staff expect it will be met with minimalism and yet another unhappy rude soul. Have a great DD Chicago Day! read more

A bagel squished into an oversized plastic tub so it becomes square is already unappealing, but add to this no proper toasting - one regrettable breakfast. I understand this place is swamped and the food court is insane, but whatever fond nostalgia I had for Dunkin was eroded by this visit. read more

I got a bacon egg and cheese bagel, didn't even toast the bagel cheese wasn't melted, bacon cold. And it's almost 5 or 6 dollars. At that rate just give me the ingredients, it's about the same. read more

Between terminals H and K, Ohare international airport, service from an Indian origin (understood the language because we hail from Nepal) attendant deliberately gave us a hard time and was making remarks to her fellow colleague as such. She was rude, unfriendly and above all unprofessional. She should be fired without second thought. It happened at around 2 pm Chicago time. read more

I should have stuck to donuts. In high school, I really enjoyed DD's bagels and cream cheese after eating them on the regular at my first job working as a campaign staffer. When I spotted a Dunkin' Donuts in the food court at ORD a bagel sounded like the perfect breakfast. Oh, how wrong I was. First, the line: there are multiple people taking orders and moving around each other behind the counter. They are aggressive (though not rude - just completely no nonsense and have no tolerance for questions or indecision) and it's hard to communicate because they are not always in front of you when trying to take your order - I had to shout past two people ahead of me because the order taking is faster than the cashier and cooks. After taking my order, the man called back to the "kitchen" (aka some toasters/warming equipment) my order of a bagel with cream cheese but asked for it toasted. I corrected him that I wanted it untoasted (I like the chewy goodness and dislike melted cream cheese) and he called it back again saying to make it untoasted. I paid and stood there waiting for a few minutes. One of the women preparing orders called out, "plain bagel, toasted" and after no response called out the order number. It was mine, so I told her I had asked for it untoasted. About a minute later I was handed a bag. I went to sit down, opened my bag, and was very disappointed. 1) These are definitely not the same bagels they use in store (or at least not the ones they used to use, it's been a realllllly long time since I've been to DD for a bagel). This was a dense, hard, grocery-store-freezer-section bagel. I should have learned my lesson after ordering a bagel at another chain in the Atlanta airport; it was a local bagel shop but they, too, pulled out a pre-packaged bagel and it was served cold and hard. 2) The cream cheese was a prepackaged tub of generic cream cheese; again, not the light, creamy spread I remember from other DD experiences. The single-serve container did have a generous portion, so I do appreciate that, as it was needed to cover every inch of bagel to make it edible. 3) They do include a knife in the bag, which is great if you are grabbing it and dashing out of the food court to your gate or to board; the cream cheese is very dense so you need the knife for spreading as dipping would just demolish the bagel as you tried to scoop the hard cream cheese. I had almost been completely gluttonous and ordered a donut with my bagel because the chocolate glazed looked super tasty, and in retrospect I wish I had; even a bad donut is still likely better than a bad bagel. TL;DR - don't expect the same products you find in regular DD stores at this DD kiosk in the airport. read more

Dunkin - Bagel with cream cheese. Untoasted = served cold. - Donuts Near Me - Chicago, Illinois