Went to Dunkin Donuts in Carteret, NJ on 7/24/25 & placed a mobile order. They didn't have the iced strawberry lemon loaf & wanted to substitute it with a donut. Told them no just refund me for the loaf. Was told they could not give refunds on a mobile order I would have to call customer service. Customer service will give you a refund but in order to get it in 5 minutes you have to put it on a Dunkin Donuts gift card. Went back 7/25/25 just for an Iced Vanilla Chai with almond milk. What received was a cup of almond milk with a touch of Vanilla Chai. So disappointing. Back to Starbucks I go!!! read more

I don't normally rate Dunkin' Donuts but I can here expecting normal or worse but I was surprised. It's 2:30 on a Tuesday, the floors were just mopped, the bathrooms very clean and the staff was friendly and efficient. Then the person mopping the floors was outside cleaning up the trash in the parking lot, very impressed with It's that. 5 stars for caring about being clean! read more

I drink DD coffee every day this location is very clean and a lot of people here serving maybe more in the team.

April 6 went to your Dunkin' around 8 pm, their were 3 gentlemen and I was having a rough night, But these boys made my night , gave me laughs, overall they were fun, great service! read more

Last week I visited this store and was greeted by friendly staff. My order was taken quickly, and my drinks came out correct! As a bonus, be sure to check out the happy hours special. Medium drinks for only $2.00. While it is Dunkin' Donuts, and you pretty much know what to expect.... the staff here was more polite and faster than other stores I have been to. read more

I went today to the carteret Dunkin' Donuts and it was extremely short staffed. I was waiting at the window for a coffee and donut for 29 minutes. When I tasted the coffee it was horrible tasted like black water. I am extremely upset and just surprised. You have to be just an evil person to serve such a drink. Not to mention the workers were rude and I honestly don't blame them because it was only 2 workers running the place. I am shocked! Outrageous! read more

Surprised by the bad reviews as this is the only Dunkin I trust and go to for a fresh iced tea and food. Every other dunkin I've tried out has one time or another given me iced tea that had clearly gone bad. How does iced tea even go bad!? Gross. NOT this dunkin. It's always delicious and fresh. Every time. This includes the food. The Port Reading location is one of the iced tea offenders (that made me throw up!) btw. I love the Carteret Dunkin. It's the best one around. No question. read more

I'll never buy from them again I send your dad and I ordered six glazed donuts which cost $10 and what they sent me was different kinds of donuts I don't eat I never ordered and they tasted stale !! I am going to bring the boxer donuts back to them in the morning they do not answer their phone when I call them they shouldn't I shouldn't even put one star they are terrible read more

Anytime of day, any day of the week...there's a line. They hire young kids who would rather be hanging out than working. They're always slow and done seem to really care read more

I love Dunkin', but every time I come here I have horrible service. Managers are always rude but the workers are usually nice. I've had 2 horrible interactions with both what I'm assuming managers and their unfortunate bad attitude. I hope someone else runs this place soon. sad. read more

The service is terrible. Every time I order it gets messed it up.. ordered a grilled cheese and they cold cheese on a croissant.

This is my go-to Dunkin whenever I'm in the mood for a coffee. I really like how you can order on the app because they'll have your order ready when you get there! read more

Do not go to the Dunkin in Carteret in the evening cause they always have young dumb kids working that always screw up the orders. If you need donuts in the evening stay away cause they are always out. The only time they are any good is early in the morning when they don't have these young kids working. They need to actually hire people that know what they are doing for the evening shifts. read more

Old donuts unless u buy them @3am... Good luck they have elderly people working there to 9pm+ so if u need to get to your job in a hurry expect to be either hungry or late.. read more

This is the best Dunkin Ever! The employees are great & friendly. They always get my order right. I always go to this Dunkin because there drinks and food is always great. read more

I asked for a french vanilla coolata and she asked did i mean a caramel vanilla lol of course i was confused and just repeated it. Shortly after she handed me the most watery coolata I have ever seen! I told her it was too watery, then the othe employee told her how to make it. (Great, training while serving a customer on the go!) She then gave me a coolata that was also watery, then asked if it was okay. Of course not, but what customer wants to be waiting until a trained employee gets it right! Did i mention how overly sweet it was! A little advice to the Dunkin Donuts franchise, lets maintain consistency and train your employees a little more. read more

Worst Dunkin' ever! Ever since Cynthia and Ray left this place is not the same. Today I ordered a coffee on the go, arrive 10 mins later no coffee is out. Now I'm waiting almost another 10 mins (mind you not one employee asked if I needed help or what I was waiting for) I don't get my coffee until I request to speak to whoever is in charge. Once you say that everyone starts running. They made my coffee and left it behind the counter for who knows how long. Now it's watered down and gross. If you are gonna have new To-Go racks, crazy idea how about you actually use them!!!!! Now I have been going to this Dunkin for at least over 10 years. But ever since the new remodel and owners this place is a sh*thole read more

Discourteous service, and low product quality. An analysis of the observable entity will conclude that this franchise is only receiving a return on investment due to its strategic location (high traffic area). REVIEW.COM read more

Just left after waiting for almost 5 minutes while the two employees talked amongst themselves ignoring our presence. Finally when the young man approached us, without saying anything, just waiting for us to order...I ordered a frozen vanilla chai, he said, "we don't make that here". Cancelled the order, left and went to Port Reading and got my frozen vanilla chai. Port reading has way better service!! read more

I have never been to a more horrible Dunkin Donuts location in all of my life. I keep coming back because it's the closest DD to my house but I'm disappointed every single time. The staff here are rude and incompetent and they move at a glacial pace. My order always seems to get messed up, and I've had to accept the fact that I just can't order certain things here because no matter how many times I explain what I want they just can't seem to get it right. On my most recent visit the cashier was screaming at her manager to come to the front while she was in the middle of taking an order. When I got up to the counter she then proceeded to stand there while I let her know my order without ringing anything in. When I was finished she laughed and then asked me to repeat myself while complaining to me about how her manager was outside talking to someone rather than working - pretty ironic huh? I then watched while one of the girls made my order which included an order of hash browns that she plucked from a warming oven (not sure why she couldn't take the 90 seconds to make me fresh ones??) when I got home they were so hard and dried out from sitting there that I couldn't even eat them. I seriously don't understand how a DD location that is this bad can still be in business. read more

The two young employees were very young and disrespectful. While I was in the middle of ordering she interrupted me to talk to a friend. Was very unprofessional and ended up getting my order wrong and having to remake it. read more

The food is pretty good and the service is okay so I really have no complaints so far

Love this dunkin dounuts!!! they are really friendly and always make my coffe perfect. N always a fresh pot

Ill never be able express my disappointment in this location where I spend $7-10 EVERY single day. We ordered 25 munchkins & 3 coffees. After we paid they realized they were 7 donuts short. They only had 18 munchkins in the entire store. Since one of our kids likes the chocolate munchkins only (which the store had zero of), i asked if they could throw in 1 chocolate frosted donut to make up for the 7 they were short. The cashier asked another employee if it was possible. We could see him shake his head and mouth "NO." She returned and said sorry we cant do that. We asked if he was the manager/owner. They said no. We asked speak to the manager. She went &got him. I calmly explained it again & Rudely he said "no free, you pay, that's it" after explain to him that we did pay and that the 7 munchkins and the 1 donut was virtually the same amount of money ($1), he angrily grabbed 3 donuts & JAMMED them into our box crushing the munchkins and donuts. He then tossed it to us and said "happy?" Ive never felt so disrespected from DD. The employee is Napo Leon Lintan or Napo Ueon Untan. DD should be embarrassed. I will never go back there read more