Me: orders item from menu and calls it exactly what it says on menu Clerk: rings up something completely different Also clerk: did you want this other thing because I don't know what you ordered Me: no I would like what I ordered Clerk: I don't know what that is Me: it's on the menu Clerk: never heard of it Me: can I still have it since I paid for it Clerk: oh I know what you mean Also clerk: *proceeds to make something completely different than I ordered that's not even close* Me: *more likely to commit violence today because coffee became a challenge for humans to make* Thanks Dunkin' read more

Had no donuts. Only had blueberry munchkins Ordered a large coffee. It was lukewarm. Worst experience any Dunkin Donuts ever! read more

The staff, specifically at the drive thru, always seems so dang miserable! The service otherwise is fine which is why I'm giving any stars at all, but the people working here just seriously seemed so miserable. And this is every single time I've gone. Management might want to ask for some pointers from the Starbucks management over by Walmart because the staff there is ALWAYS so bubbly, happy, and chatty. read more

If you're looking for the absolute best place to get horrible service, shitty attitudes, and leave empty-handed, congratulations--you've found it at this Dunkin' Donuts. Walking in feels like stepping into a DMV that's short-staffed and out of printer paper. The staff looks genuinely annoyed you exist, and asking a question--like whether they have something in stock (which they rarely do)--is treated like you just demanded they negotiate world peace on their lunch break. They're always out of something. Donuts? Nope. Breakfast sandwiches? Try again. And if by some miracle they do have what you want, you better order fast before someone behind the counter decides it's break time. Customer service here isn't just bad--it's proudly hostile. If your idea of a good time is standing in a slow-moving line for nothing while being ignored by people who visibly resent you, this Dunkin' is your dream come true. read more

Went to Dunkin for a hot chocolate and donut. The lady in the drive thru was extremely rude. She said she didn't hear me ask for a donut even though she repeated it back. When I asked to add it on, she said "This is a line. You will need to go back through if you want something else." Ended up just leaving with my hot chocolate, that was actually cold. read more

If I could give this 0 stars I would, the staff was very rude at the drive thru giving me attitude and making weird faces and talking among each other I felt terribly uncomfortable and feel bad about myself and I just think that type of behavior is unacceptable I really wouldn't go back read more

I ordered a cake for my husbands birthday. It was set to be picked up on Saturday morning. Showed up later that day and they had no cake. Employees called manager and the manager said to show up Sunday morning to pick up the cake and once again, no cake. We had to purchase somewhere else since they just didn't give us one. We did receive a refund and the employee Brianna was very nice and understanding. But nope, never again. Don't order here. read more

Food sucks, service sucks, and the attitudes suck. They dont want to or dont know how to work... I've worked at dunkin before its not that hard but the kids working here make it seem like its the hardest job in the world. Coffee is black, food comes out cold or just completely wrong its just a sh*t show tbh... save your money and go any where but here, unless you wanna pay for a coffee and go home and add your own creamer and sugar(literally what i had to do today) I cant anymore with this store gave it multiple chances and with over 20 visits only had 1 good experience and it was years ago. Disappointment read more

Horrible staff. food was cold had to go home and warm it up, also had to add my own creamer cause they fail to do so every time i give this place a chance. never go to this dunkin. read more

This review is really raised up for the customer service, looks like the reviews for customer service are pretty poor so I thought I'd highlight this young lady. 5 stars for Brianna A the shift manager. She was super friendly and made the whole interaction so pleasant. I was picking up a lot of donuts for my kids daycare center and she was super efficient and asking questions to make sure we get the donuts that the kids and adults would like. The location appeared pretty clean and has some trendy furniture and some tables. They give a military discount on Mondays and firefighter discount every day! read more

What a horrible staff. They need a complete reconstruction of their employees. Always rude every single time, side comments, snickering laughs, attitude in the drive thru, and the main person who is probably the ring leader of the BS never wears her name tag. Whoever fully runs this store is failing an owner or manager. There's nothing that'll improve this store until you get the employees changed around and add some sort of manager with a back bone. read more

Consistently the WORST attitudes. I've tried to give this location several chances and on a rare occasion there will be a sweet cashier. The manager really needs to look into some customer service training. Save the hassle and get quality coffee for a little more next door at The Coffee Scene read more

Ordering from and eating in this store is usually a pretty nice experience. I frequent it often and never noticed much of a problem other than the crew being a bit unorderly from time to time. (No big deal) Drinks and food have been awesome from this location! Usually pretty clean too. HOWEVER: Working there is a whole different story. The supervisors are childish, rude and terribly unprofessional. Two female supervisors started harassing my 19yr old daughter and I after she blew the whistle on sexual assault and harassment. Screaming cursing phone calls and crazy text messages. I will happily get my donuts -minus the vaping and butt smacking behind the counter, at another location. read more

very rude staff. i asked for a water cup and they rolled their eyes at me. told her thank you and she rolled her eyes again. overall very rude read more

This Dunkin' is great if all you want is black coffee.. Customer service is terrible and they never have anything in stock. Staff seems to not want to work or do much of anything.. read more

Sour cream donuts. Oh my god. I was so hungry and these 2 delicious, thick but fluffy, moist donuts hit the spot. Location is clean and they're super friendly. Found a new favorite breakfast spot. read more

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Walked in and was immediately greeted by a very friendly young lady. We had small talk and recommend some breakfast items that were on sale. Husband and I sat down and they even took our food to us. We where there for literally one hour talking and clipping coupons. The whole time we were there, not once, did she treat a customer differently. Despite that she had one certain individual that was very rude to her, she still remained focused and gave the customer the customer experience and still treated him with kindness. Have I never encountered such individual experience! The lobby was very clean and so was the restroom. read more

Dunkin' - a man sitting at a table with a bag of donuts - Coffee & Tea Near Me - Cameron, North Carolina

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I understand we're in a pandemic and hours are shifted around. But when the door and website says the place closes at 9P and as I walk up at 7:50 the employee locks the door in my face, I find it wildly unacceptable and rude. Let's say closing time was at 8P (which it isn't), that means the place CLOSES at 8, you don't get to go home at 8. Awful customer service and I didn't even step foot in the place. read more

If I could give less than one star that would be more appropriate. 20 minutes to get 1 cup of coffee. Sat in drive thru for 15 min never moved, went inside 5 kids and i mean kids working no one staffing registers Asked someone to help me and order 3 times before received 1 cup of coffee . I'm a big fan of DD but never ever will I visit the Cameron NC location . Don't waste your time read more

Update: I don't know why I bother coming here to order donuts when they can't get a vanilla frosted donut with DD sprinkles correct ‍ For some odd reason the morning shift can not read "with sprinkles" from the Dunkin' Donut app. They look at me like I made a mistake but this is a daily rec read more

Rude staff. First day of March so the menu changed, I was trying to look at their new offers and the girl yelled at me for sitting there for less than a minute. I recommend going to the coffee scene next door instead or biscuitville. I don't know how they stay in business with drive thru workers being that unprofessional. read more

This location is a combination Dunkin' AND Baskin-Robbins. (YELP needs to get this right.)Much thanks to Sidia, Chad and the rest of the crew, for the top notch service for my dad's 83rd birthday! (Shoutout to the friendly young lady with braces - sorry I didn't get your name!) We all enjoyed our ice cream, especially Dad and Stepmom, who went back for seconds! The Rocky Road ice cream was my personal favorite. We highly recommend this place. read more

The management is deplorable!! Went this morning and this Dunkin did not have the White Chocolate Latte and only had 3 or 4 types of donuts; definitely none of the regulars or favorites. The workers could care less about helping the customers. Their location is great, just needs to be managed better and more efficiently. read more

Customer service this morning was terrible. They didn't have my flavor with us very understandable but the lady was says we don't have white chocolate and that's it. No can I get you something else or anything. Then at the window looks at me like I'm stupid hands me my drink and walks off without saying a word. I've stopped going to Starbucks because of the prices but I'll be returning just for the customer service. read more

Save yourself the time and frustration and don't go here. This place is basically run by a bunch of kids and the service and care in their work reflects that. Read the other reviews as they pretty much cover how poor of an establishment this place really is. read more

I'm sick of this place. Been going there for a few years and the last few months I've gone it's crappy service, rude people and the doughnuts it's look like crap. The time before last I got coffee before work and the crew looked high as hell at 550AM! read more

Folks, go somewhere else for you coffee fix. This is, by far, the worst Dunkin' location I have ever been to. The consistency of flavor for drinks ordered is lacking; the 'usual' drinks we order never taste the same. Each drink has a sticker on it with the contents listed, yet the drinks are more often than not, made incorrectly. Donut frosting for strawberry and maple has been, like, 'watered down' lately and has had very little color or flavor. Most staff we have encountered are young and we have heard personal conversations that employees have with each other right at the drive-thru window and at the inside counter, with language that was unprofessional and inappropriate. Staff are often not very friendly. There have been two times where we have ordered at the drive-thru and our order was never put into the register, so when we pulled up to the pick-up window we sat for minutes before an employee finally opened the window, giggling, and asked us if we had ordered yet- this happened both times but different employees. The lobby is often a wreck and with no napkins or straws. In all honestly, I can't remember when we haven't had an issue here. We kept giving this place chance after chance hoping it would get better considering how new it is, but we have finally had enough. As a New England native, it's wicked disappointing to have to say this but- This location has officially lost a loyal (and patient) customer. read more

RUDE. I have never been to a Dunkin as bad as this one. I can't wait for Starbucks to open down the road. Half the times the employee hands the food out the window and had their head turned the other way. read more

Bunch of kids working here with no direction. Takes 30 minutes every morning to get our stuff. Theres either no management or a manager who sucks. read more

Awful service. Rude staff. Always out of donuts. This isn't a "one off" experience, done trying to give this place a chance.

Always friendly! Think its cool they did an event for officer who was shot in the line if duty. My kids love the ice cream! read more

Dunkin' - My son loves having dunkin so close to home! - Coffee & Tea Near Me - Cameron, North Carolina

This store was the worst ! The staff was distracted and unhelpful, the donuts were AWFUL dry seemed several days old at point of sale. You could find better donuts in a gas station read more

i live dunkin but the service is terrible. i go there often only because i am a dancer and spend most of my time at the studio and that is the only place next to us. i think the only reason why they are still in buissnes is because of my studio. i have sat and waited for 20 min just to be helped to order and they have had plenty of workers. they are ditsy teenagers and are extremely rude. i do not recommend. read more

I was very disappointed with the customer service at this particular Dunkin Donuts. I watched my three children be ignored at the cash register by the teenagers that were working there. All three children had saved money to purchase drinks and were looked at and ignored for over 10 minutes. I am extremely disappointed in the management of this establishment. Instead of learning to use their money responsibly my children learned a very different lesson instead which was not to reward poor customer service with your business. read more

Not a fan of this store! I have been just a handful of times, every time I go they are out or don't have enough of a donut. They don't carry regular chocolate glazed donuts, they only have the ones with sprinkles. And when I tried to order the munchkins they only had 4 left. That's not even an order and this was at 2:30pm. If your gonna be open into the evening then you should stay stocked on your products. This is no way to run a business! read more

I agree wholly with the reviews listed for this location! The employees could obviously care less and the majority of them are just rude! One girl was dripping with attitude and refused to help me with my order, like I was burdening her for being there ordering a drink! They can't ever seem to figure out military discount Monday and either argue with you that it's not Monday, when it is or they can't figure out what to give the discount on. Horrible customer service, rude/snotty employees with no motivation. I've worked at a Dunkin Donuts, it is not that hard and way too easy to be much nicer than 95% of the people that work at this Dunkin! Really disappointing and frankly not worth the trouble!!! read more

I used to love this Dunkin' location and was a regular customer. Now the coffee is incredibly inconsistent and the service is terrible. I think some of this is due to the newer employees being young, grouchy, and don't take the job seriously. They're losing business, because I'm not the only one who thinks this. read more

I get it that there's a lot of kids that need jobs and want to be out in the work force to earn extra money. But when you work at any job really there's a thing called CUSTOMER SERVICE. A little girl at the register named Laquay or close to that name was probably having. Bad morning, however; she needs to learn to be able to separate that from her job. Management needs to do a better job on basic customer service and manners in the work place. read more

Most unprofessional group of individuals, act like your taking our order, then walk away without saying a word. While several coworkers are standing around talking and gossiping. This is why everyone should support local. Go to morning jump! read more

WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED!!!! If I could rate this establishment no stars, I would. Every time I go through the drive thru, I ask for a chocolate dipped waffle cone. They never have them made, and have no sympathy when the inform me of it. They are very bland and do not greet you when you arrive at the speaker. Today I went through the drive through with my husband and they asked for our order, after stating the order we waited in a minute of silence and then proceeded to ask if they were there. They completely disregarded us and asked for our order once more. When we finally got up to the window, we were handed a melted cone that was dripping down the employees hand. No greetings or total mentioned. I proceeded to ask for a different cone and was told "all of the ice cream comes melted". I will not be returning. read more