great customer service and area was neat and clean. The cashier walked me through with a safe choice. The tea was amazing and i turned my family and friends onto the sensational taste. They also gave me a cupping for ongoing orders read more

This used to be my go to place when I had to come to Fayetteville for work. My old office building was across the street so I always made a stop here and got the Thai tea with boba and the pot stickers with the spicy seasoning. I loved them!! They do have discount days for first responders and military. They are quick with making the orders so you don't have to wait very long. Only downside is everything is made from powder and not tea or fresh fruit. read more

Went in for the first time and wasn't sure what to order . Two girls working and I asked what do you recommend . Star ( I think that was her name .. bc she wasn't speaking clearly ) pointed to the menu . She was short with me and I felt rushed . I felt like I was bothering them . I won't be back .. I would rather just go to the mall. read more

I got the "brown sugar snow bubble smoothie", got in the car and started to drive away when my fiancé tried a sip of mine and he liked it so much we turned around and went back in for a second one we've had boba drinks at multiple different places but this is the BEST boba drink we've ever had!!!! No worries, my little friend in the picture here is only angry that we don't live closer to this great place yummmm read more

Bubble Tea Express - My lil friend here is just angry that we don't live closer to this great place - Cafes Near Me - Fayetteville, North Carolina

My brother always said to compare places black milk tea to get a good sense of if their boba and tea are good. Their black milks tea was good. Comparable to the other bubble tea shops. They have so many options to choose from! We had their popcorn chicken also. It was good but lol tea and coffees popcorn chicken is better. They did not have the fried basil with the popcorn chicken which to me is a MUST! This place would be a good hangout place because they have board games for customers. read more

Okay, great customer service is a must if your job is to cater customers. I didn't feel I was welcomed in this placed. I went in, there was 1 family in line placing and waiting for their order. I was never greeted, it's rude. I was just standing close within eye sight waiting to be recognized and asked what I would want. Until, I said something and then placed my order. I ordered taro smoothie, the service was quick. The price was comparable to smoothie places I've been. The taro smoothie however was a disappointment, at least compared to my taro go-to place back home. My go-to place has many defaults for their taro smoothie, there's regular (very sweet) , and from 90 to 80 to 70 and so on percent based on how sweet you want your taro smoothie. My order was not as sweet as I expected. It tasted like crushed ice with just a lil bit of taro flavor. I wonder if I ask extra taro next time, they would do it for the same price. read more

The workers were nice and friendly, and my drink was ready in less than 2 minutes. The place was a little dirty, but nothing crazy. I got what I ordered and it tasted great, until I was almost finished and tore off the plastic lid to get the popping pearls at the bottom. I found a bug mixed into my drink, so I had to throw the rest away. Needless to say I was super grossed out. Won't be going again. read more

Bubble Tea Express - bug in my bubble tea - Cafes Near Me - Fayetteville, North Carolina

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Good product, but the wait time is way to long The chicken is a nice snack, spicy is where it's at. Location is good, right inside the Westwood shopping center, plenty of parking. read more

I am absolutely appalled at this place. I have been coming here for 3 years and have watched it steadily decline. They are always out of something. Today there wasn't a line to order, but they needed to get caught up on customers, so I didn't mind waiting. I watched them make 5 smoothies. When she FINALLY took our order she informed me they weren't doing slushes or smoothies. The two things we were going to order. She said they were refusing to make them because they were "too busy" even if I just watched them make some for other customers. We will NOT be returning to this establishment. It's a shame because we stop here once to twice a week. Horrible business etiquette. read more

Staff is SUPER awesome and gave some awesome recommendations on flavor combos. I'm very indecisive, I told them surprise me and they definitely gave me a great drink. Try the pina colada with strawberry and yogurt boba I promise. It's delish. read more

My first time trying boba and it was really good, I got a strawberry smoothie with strawberry popping boba. They have a really big menu and I'm excited to go back and keep trying more combinations. read more

Bubble Tea Express - Strawberry smoothie with strawberry popping boba - Cafes Near Me - Fayetteville, North Carolina

Really good boba with good customer service. Would love if they ever had sweets like desserts. I know they'd be full all the time. I'm glad I finally found a good boba place! read more

Bubble Tea Express - Matcha milk tea and taro milk tea with extra boba and popping bubbles - Cafes Near Me - Fayetteville, North Carolina

This is probably my 15th time being here because its that good. Reasons, they have Wednesday Large upgrade for students, Thursday free Large upgrades or Free Twist for military, and a punchcard system for the amount of times visited. They have a variety of bubble tea flavors along with delicious snacks/side orders. Give me a reason not to come here, and I probably still won't listen. read more

Bubble Tea Express - Cafes Near Me - Fayetteville, North Carolina

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Terrible service. No one greets you or acknowledges you when you're standing at the register. They act like you're invisible. Then when you ask for help, staff kept saying they would be a second. We stood in line for 20 minutes before we decided to just leave. They didn't care. The place has bad ventilation. We smelled like fried food. And while standing there for 20 minutes, made us take notice how dirty the place was. So I think it was a good thing we did wait so we didn't waste our money in a nasty, not customer-service friendly place. Also, they only wear spandex work out clothes??? What happen to a name tag , company shirt?? This place SUCKS! read more

I've never had a problem with this place till the last few times I have went there. They take forever to make your drink and when I went today they messed my drink up and it tasted soooo bad, the matcha didn't even get mixed up enough. And they didn't even bother to fix it... read more

Bubble Tea Express - a hand holding a green beverage - Cafes Near Me - Fayetteville, North Carolina

Everytime I come here, I get the same drink Watermelon Mango Smoothie with Kiwi Popping Boba. The service, is always good, friendly, clean, great prices, and a wide variety for the menu. You also get a stamp card, every 10th drink is free which is a good incentive. This place is a MUST go to everytime I am in my hometown, deftinely check this place out. read more

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Ok so I have A LOT to say about this place and normally people dont like reading novels but i just wanna warn everyone. First off, i'm an old employee from here and so is my girlfriend so we both have first hand experiences with everything. The manager doesn't live in NC she lives somewhere in CA so that's already a red flag at first, if you have a problem then you can't do much about it because someone isn't physically there to help. She advertises that she pays $9-11 dollars per hour but when you start there you are getting paid under the table $6.50/hour and you can work up but throughout my 7 almost 8 months working there and working consistently, i only got up to 8 dollars an hour. So when you go there that's probably why theres bad customer service because genuinely no one wants to be there it's horrible management and very poor cleanliness. I was told that at the bar there would be a face shield and gloves available to me but that never happened. The oil to the frying machine in the back that cooks all the food gets disgusting and i think it's only changed once or twice a week. Also one BIG thing is that one time i was working there and restocking the lychee boba (which is supposed to be clear), i noticed it was literally BROWN and slimy and sour. I put the pictures that i took at the time on the review. I did contact my boss about it and told her, she told me that she will look into it. I come to work about 2 days later and i get delivered the SAME EXACT BROWN BOBA CONTAINER OF LYCHEE. At that point i was pissed because it literally was expired and could get people sick so when i was on the shift i literally always said we were out of it to save people from getting like i said SICK. There's a lot more gross things gone unchecked and ridiculous things that the boss does and says that eventually made me quit on the spot one day because it was disgusting and unorganized. Don't even get me started on the mall location, i could write a whole other review on how gross and unsanitary the mall location is. In other words just dont go here, it's overpriced compared to other boba places in the area and gross not worth your money. read more

Bubble Tea Express - the expired lychee boba that they continued to deliver and sell to customers for weeks until new shipment. - Cafes Near Me - Fayetteville, North Carolina

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Employees were VERY RUDE. Waited 20 minutes for 3 drinks. After receiving a text stating that our drinks were ready the employee was rude to my wife telling her the drinks were not ready and she needed to wait for an announcement which would of been ok if she knew how to communicate with customers. Will not be going back. Have no desire to be disrespected by rude employees especially when receiving a text stating our drinks were ready and my wife was not disrespectful in any way. What's wrong with this generation?? read more

I love love love the Mango Bubble Tea! If it wasn't for the super high carb count and calorie count (1000+), I'd go more often. Btw: try the Boba! Ask the staff if they'll give you a small sample (1-2 boba). It reminds me of gummy brown sugar. Yum!! read more

The customer service was pretty bad, and you could tell the employees just didn't want to be there. And the drink itself was unfortunately terrible. The drink didn't taste like the flavor I ordered and the tea was weak. It's was practically bad flavored water. I was very disappointed and hope the shop improves, and hires better employees. (I got my drink from the little pop up shop in the Fayetteville mall) read more

Bubble Tea Express - Lychee + Raspberry Milk Tea Shaker w/ Lychee Popping Boba - Cafes Near Me - Fayetteville, North Carolina

So this is my second time visiting this establishment. The first time was fine. The second time was not. I ordered a strawberry lemonade slushy tea with extra strawberry popping Boba and what I got was a strawberry lemonade with no Boba and no slush. When they gave it to me I told them that it was the wrong order and they said that if I wanted something different I could pay for another drink and that it wasn't their fault that they made something that they thought that I ordered. Then she said that I should have asked for a receipt to prove that what I ordered was so. Huh? Isn't the drill that you're supposed to give me a receipt and then when you don't you make what I asked originally? Really?!?! I would never ever treat somebody like that in a customer service environment. And I will never ever visit this establishment again. I mean really, how much does it cost to make one of these things? $1.50? read more

I am using my friends email, I don't have one. I am Debbie Purgason, I ordered a Taro drink, made by Hannah Rios, she was extremely fast and friendly when making it. Great customer service and very sweet about it. Thank you for allowing such great employee to work there. Hannah is friendly when I go place an order. Thank such great place to by bubble tea. read more

The tea with boba is pretty good but seemed sweeter than it should be. The ladies at the register were friendly. Prices are decent. You get a stamp for early purchase of drink and then the tenth would be free. The ambiance is chill and relaxing. I would recommend this place. They have variety or drinks and some snack. read more

Bubble Tea Express - Options - Cafes Near Me - Fayetteville, North Carolina

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I honestly really think it depends on what day you come here. It can be a little slow, even with a bunch of workers in there, but I honestly don't really mind the wait. Especially with covid, things are always a little messy. The drinks though, mine have always been good. The customers are always nice to me. i haven't really had a problem with the place other than the store being a little messy and dirty inside. read more

I went there today and it was my first time. First of all, their menu seems too complicated and they didn't offer to help at all. I finally order and they look at me like a weirdo just bc I didn't say it right. And then I ask with boba and they DONT have boba??? What time of boba place is this? Never coming here again. And my drink tasted horrible so I threw it away. read more

Love coming here! The drinks are so good! Customer service is fast, helpful and kind. read more

Bubble Tea Express - Honeydew Milk Tea w Rainbow Jelly, Strawberry & Mango Slush Cooler, Peach Green Tea w Rainbow Jelly, and Thai Tea w boba - Cafes Near Me - Fayetteville, North Carolina

Came here for my birthday July 20, they have the nicest staff and the best drinks! A very pleasant experience, I will definitely come back!

Every time I come here the kitchen is closed. Literally every time. It's 4pm on a Tuesday afternoon and the cashier had to go back and ask the cook if she could make something and she said no. So the kitchen is closed. This is why you're losing business to LOL Coffee and Bubble Tea. I like the drinks and the food when they do have it but they need to put a sign in the window whenever they decide to be lazy. I won't be returning until I speak to someone in charge. read more

My friend who works there insisted I try her favorite drink, which was my first time having bubble tea and it was amazing! I highly recommend getting the strawberry passion fruit snow bubble smoothie with kiwi popping boba!! read more

I love Bubble tea! My friends and I grab it whenever we can. I get it for my son and my mom also likes it! I love Popping boba! I usually get the White chocolate milk tea with strawberry popping boba and coffee jelly but they've been out of the coffee jelly for a while. My mom gets the squid balls as a snack sometimes, I've never tried their food but their drinks are always good! The staff is usually helpful with recommendations. read more

Came back today to confirm whether my initial excitement was justified. Gotta say that I'm still a happy clam! Ordered a green tea bubble snow and squid balls for a snack. The green tea bubble snow was very flavorful and not overly sweet. Squid balls were delicious and there are 3 levels of spiciness. I ordered the medium and it was just right. Downside The squid balls are cut in half and not full ones. What can I say? I like my balls whole. :P I felt like I got a bit cheated out of my full snack. But it was still delicious, so I wasn't too miffed. Observation There are 2 sizes for drinks and snacks, but no price distinctions on the menu that's on the wall. So caveat emptor (ie: buyer beware). For the squid balls, the small size gives you 9 half squid balls. The large gives you about 13 or 14 (or so the clerk told me). I would appreciate and recommend that the price differences should be noted on the menu. I don't mind paying extra, especially when the quality is worth it. But I would like to know where my money is going. I don't like hidden/surprise costs. Final Answer The lack of explanation of the price and size differences on the menu hold me back from giving this place 5 stars. But as I stated previously- I'm still a happy clam! read more

Bubble tea was an amazing place that makes great boba tea. I always get mango or passion fruit frozen smoothies, which are my favorite !! There's one big problem though. The place literally stinks. It smells like they don't have hood that sucks out the grease smell out of the business. It doesn't matter how short your time spent in bubble tea express, your clothes and skin will stink as if you've worked a twelve hour shift working the fryers at Applebee's (Last time I visited I took off my jacket in the car so I can at least have one piece of clothing that didn't stink for the rest of the day.) I never had this problem bother me before, but after time away, I came to visit bubble tea express, and sadly, the boba themselves tasted of the smoky fried fatty smell that is thickly flying in the air. This cannot be good for the employees working their long shifts or any of their customers. It is difficult to imagine but this problem hurts the reputation of their once great product. This needs to be dealt by management immediately! read more

This place is da winnahz. As a hawaii boy this is as close to home as it gets. This place is cheaper than if you were to get it at a Pho restaurant. Small was 3.99 and upgrade to large was only 0.55 more! There is also the option for jelly or popping boba with additional charge. I shared a large snow honeydew/yogurt popping boba with my daughter and the wife had a iced vanilla latte with boba. Boy did it remind me of the boba back in the islands. The store was clean and staff was helpful, they let me sample some popping boba! Definitely will be coming back for more! read more

Bubble Tea Express - Iced vanilla latte w/boba - Cafes Near Me - Fayetteville, North Carolina

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Originally from California and longed for bubble tea. Then I found this place of happiness. They have a variety of drinks, hot and cold. They have regular boba and flavored popping boba! I typically get the lychee flavored green tea with popping lychee boba but if this is your first time trying it, I suggest thai tea (with or without boba.) They also have stamp cards, with every 10 stamps you get a free drink. Truly love this place. They also opened a stand at the Cross Creek mall right across from the Express store. read more

This place is awesome!! I recommend the Jasmine Milk bubble tea with boba. However, anything you get here is going to be exceptional. The staff is down to earth and efficient. read more

This place was good but lately at thirty minutes to even an hour they say they have no boba what place that still has a good amount of time left til closing says they have no more product, well make sure more then. They get one star from me and people I have brought to this place because it has been more than one occasion that this has happen! read more

I'm a huge bubble tea and boba lover. They ran out of the black tapioca pearls, and we were told that at the beginning. The store had a strong incense smell and it was quite overwhelming. I ordered the green tea snow bubble smoothie with lychee jelly. I have had better. The matcha wasn't thoroughly mixed and it was very bitter. read more

Bubble Tea Express - Menu - Cafes Near Me - Fayetteville, North Carolina

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the store is awesome, but tonight I had ordered the jiggly puff drink and it tasted that of spoiled curdled milk as I have had it before and it didn't taste like this. read more

Very rude attitude, did not want to do her job & then messed up the order with the boba , and scooped most of the drink out .

My family are fans, but we will be waiting until you change your mask policy to visit again.