I had pretty much stopped going to this Dunkin as it was so bad in every way. However, today we stopped by and the drive thru was closed off but was already there so went inside. There was a bit of a line and slow but there were 3 of the nicest hard working ladies in there. 2 of which are brand new and a new GM doing a great job keeping it all moving, slow with only the 3 of them, but understandable and their efforts were appreciated. Food was all correct and delicious, first time ever for me at this store. Great job to this new team and I hope they can get some more staff and make this a great Dunkin. read more

I just spent $26 here, customer service was nasty and rude. Drinks were poorly made and were practically thrown at you out the window. We ordered five drinks, and when we got to the window the lady said that she didn't even get one of the orders. Then she said you can't add anything to the order at the window in a snarky manner. Later, the forgotten order, the hot chocolate, was chunky. Totally flabbergasted and my view of Dunkin' is forever changed. read more

For starters, the young man taking the drive up orders was so preoccupied laughing with his co workers that he couldn't get the order correct. Had to repeat it multiple times and all he kept saying was "got it" yet he didn't. It was a pretty basic order and there were multiple associates working in the store yet we still had to park so they could bring it out. The same was done to the car behind us. When the order came out the coffee was incorrect and the plain bagel was stale. I do not recommend this shop and will go elsewhere read more

Super clean interior, we stopped in around 2pm on a Friday so it was pretty quiet & we were quickly served our drinks. Looks like it'd been through a recent remodel; interior is open, airy, & nicely organized with larger tables, small booths, and even some comfy little armchairs. There's also a couple tables outside if you want to enjoy the weather. Drinks were fine, nothing fancy with our order of an iced caramel macchiato and a strawberry colatta. Both were nice & refreshing, especially on a hot afternoon. Location is super close to the highway so it's nice & convenient for travelers. read more

Staff had nasty attitudes and couldn't even make a cup of coffee correctly. Argumentative and nasty to customers! Definition of Ghetto!

We came in via the drive-through and ordered 4 veggie omelets, 4 hash browns and 2 iced coffees. The drive through attendant informed us that they have reached the maximum amount of food orders that they can take, and that we are only allowed to order either coffee or donuts. Odd, because we came by at around 1 PM. (Did they run out of food so early in the day?) I wasn't aware that there was such a cap on food orders for fast food places. Not sure if that was a valid excuse, or if the attendants just did not want to work- either way, we chose to go elsewhere. read more

Honestly, I'm probably wasting my time with this review because of how many other bad reviews there are with no change but this location is desperately in need of management changes. Everyone who works here is slow, inefficient, and just downright unprofessional. The kid who took my order didn't know how to operate the register. Didnt listen to my order and rang me up for the wrong sandwich, even after I corrected him 3 times. (For the record, I ordered a sandwich off the menu as pictured, nothing special) I don't expect good service at fast food, just somewhat competent for the job...and they fail at this. Don't waste your time here. read more

Worst service ever and 50 percent of the time they aren't even open or functioning. When you do actually get to place an order, you can count on it being wrong. read more

stopped by today around 6pm, maybe two cars in the parking lot, no one in the drive hey in front or behind me. waiting at the speaker for 5 minutes said hello multiple times and no response. do not spend your money here. read more

I've been someone that worked in the service industry for years, almost a decade even, so usually I'm very understanding. With that said, I really wish I could give 0 stars. I ordered lattes with oat milk. However what I was given was just oat milk and vanilla syrup flavoring. No espresso in them at all, so I literally just PAID for MILK. On top of that, the staff that was there had absolutely no attention span. The lady that took my order, Stephanie, she kept saying, "alright order when you're ready," and every time I tried to order she said, "I'm so sorry hang on again." It took 3 tries before I was even able to try to order. Completely out of donuts as well. A Dunkin' Donuts without donuts and espresso for all I know. Did they really think they could just give out a latte with no espresso in it and expect us not to notice? Beyond ridiculous. Not to mention the cups are DIRTY from the INSIDE. I even pulled around and tried to go inside to talk to them personally but, of course, the door was locked, so no one can go inside. I've never been so appalled with a business before. There are so many bad reviews on this place and it amazes me that nothing has changed in a long time, just shows the management/ ownership must not seem to care at all. read more

Dunkin' - That's some sort of dirt/ uncleanliness from the inside of the cup. Trust me it's not from ground up coffee beans either. - Coffee & Tea Near Me - Brooksville, Florida

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I have never been to dunkin doughnuts in my life. We planned to go through the dive through in the morning during our road trip. I was very much disappointed with this location. The staff were very nice but they didn't even have espresso in the morning. They were also out of stuffer croissants and they forgot to give us our hash browns. I am just surprised that they did not have any espresso in the morning. Hopefully this changes, I am not sure if I want to go to another location by choice in the future read more

Got there at 12:40 on a Saturday afternoon with two cars in front of me. Somehow it took them 30 minutes for them to get through those two cars as I didn't leave til 1:10. But, the good news was the crew had time for four of them to be outback smoking and arguing. read more

I Absolutely love this particular facility. I had an issue with my coffee at another location and without hesitation the manager said please let me make that right for you. It was not her responsibility to make it right but as a good store manager she went above to make sure that the customer was satisfied. And for that reason alone I drive past 3 other locations just to give them my business. The staff is always polite. The facility is always clean. I can't tell you how many times I rolled up and seen an employee picking up trash outside empty in trash cans wiping windows down that just says something to me they take pride in their job I could rave about this place for hours. Coffee is always hot iced coffee is always cold the quality of the food is great I have seen alot of hand washing love this place read more

took too long overcooked food, weird looking donuts, very hot inside, and ran out of bagels

Very disappointed in this location. Our lattes were undrinkable, both our croissants were burned, and the frozen drink my child got was so sweet that she couldn't drink it. The entire restaurant was dirty, especially this "kids" area they have set up. It was so visibly dirty that I wouldn't allow my child to play there. Wasted $$. We will never be back. read more

The worst. Can't take a customers order. Sat in the drive thru for 10 min. My Labrador retriever could take orders better than this. This area needs a Starbucks or a better coffee shop. Avoid at all cost!! read more

worst coffee establishment i have ever been to. all of the employees have an attitude with me, we waited 45 minutes in a four car drive thru line the other day. tried to order on grub hub and my order was cancelled even though they are very obviously open. have called the store 5 times with no answer. if it weren't the only place near me i'd absolutely never visit again read more

The place was completely empty and the employees saw us and ran to the back of the kitchen, we waited like 10 minutes for someone to come out and place our order but they keep looking at us and talking like we weren't there ended up leaving. Completely rude. read more

Friendly and fast service on a weekday morning for a decently sized group. Probably overhyped the snowman donut, though. And guys, it's Florida. What do you know about snow? :-) read more

I stop here pretty regularly and the jack up my order more often then the get it correct. The road construction makes it kind of bananas to get to right now but I imagine when they're done fixing the roads in 2030 it may rectify that read more

The experience gets worse each and every time. Despite having a delivery truck there regularly they are always out of stock on everything including coffee a couple of times! Is it possible to contact the corporate office and have them investigate? We live somewhat near this location so it should be convenient. The wait times are always ridiculously long for no apparent reason. They have changed staff regularly as well. read more

Took 20 minutes just for a drink and they had no hot food. Drive through was closed and poor service.

This place is terrible. There is no customer service at all, the drive through is always down, and if by chance it works you will br stuck there for an hour only to receive old stale coffee. Please condemn this place read more

This is probably the worst Dunkin I've been too my hot dark roast mocha swirl / vanilla bean extra cream tasted like it was several hrs old. it was cold and the flavoring just was awful. I also had a hot decaf mocha swirl / cream which didn't have any mocha in it at all. The good side to this story is the great people at the Dunkin in dade city helped us out and fixed ridge manors mistakes with out a complaint and now we have great coffee. Thank you dade city Dunkin for you hospitality read more

This location is terrible, I placed a mobile order through the phone and waited 30 mins to get my order while others passed before me. Terrible service, find a different location to serve you. read more

It was the worst customer service, We were in the front of the line and no one served us for 15 minutes. Went to the bathroom and there was no toilet paper in the stalls in the bathrooms were extremely dirty. Customer service was very rude read more

Wow this is the worst Dunkin. 6 cars back in the drive through and stuck over 20 minutes at 10am. This place NEEDS management! Coffee was terrible. Sad... read more

As we entered the restaurant at 6:30am the garbage next to the entrance was overflowing onto the sidewalk. The entry way looked like it hadn't been swept for weeks. There was coffee spilled all over the floor in front of the counter, with a wet floor sign in front of it. We left. If they can't take care of that part then I'm sure the rest of the place is dirty as well. read more

I keep going there hoping they get better. Unfortunately, they are consistently the worst place to get coffee or food. The employees are rude and the food is less than desirable. Orders are always wrong and they really don't care. read more

This Dunkin Donuts is the best, they always have a stockpile of Boston cream donuts. Which means they actually have a donut that is delicious. The coffee is great, way better then the McDonald's down the road. If you're looking for breakfast in Ridge Manor there's only one place to go to actually have decent fast food and that's Dunkin Donuts. Great customer service. 5Stars. read more

wow, i am amazed. me & my nana had been driving for awhile and we got really tired. we pulled over to get some caffeine and a man walks outside and says that they are closed and that staff walked out... @ 1:15 ish in the afternoon when you guys close at 9:30 pm? omg ridculous. keep in mind, they only had two cars in drive thru lol read more

Literally the BEST coffee I have ever had. I'm allergic to milk and ordered a coffee not knowing that the recipe required milk. They just went above and beyond to make sure that my order was safe AND delicious!! I felt so bad that they had to take extra effort to cater to my allergy but they seemed genuinely excited to help. On top of that, they made sure I liked it before we left!! Now my husband keeps sipping on it too LOL. I don't normally leave reviews but these ladies made my day and I appreciated their efforts so much! read more

25 minutes for coffee and food. Employees were working furiously to fill our order but it appeared as if they were understaffed. Perhaps a problem with upper management. Who am I to say? All I know is that this establishment needs some improvement. High upside but drastically underperforming. read more

I have been to many Dunkin Donuts in the past ordering the same drink each time, this Dunkin' Donuts has most certainly raised the expectations for me from now on. The staff was friendly af and the drinks were made to perfection. I highly recommend this location for a quick stop for some superb coffee. read more

The management is horrible, they treat their employees like crap, and the service is crappy, too. You ask for one thing and they give you another. I would give them five stars down if I could. read more

Bathrooms were disgusting, hand sanitizer was empty, I counted 4 flies, some unknown type of bug, it looked gross, and they were out of like everything. I wish you could rate negative stars. Don't eat here if you don't want Ebola or Zica or some other type of disease or cancer. read more

THE WORST Dunkin Donuts I've been too. It's the only one near my work so I have no choice. Evvvvery time I stop in they're out of chocolate glazed and Blueberry donuts. Obviously it's a popular item for you to constantly be out of them, wouldn't you stop to think that MAYBE you should make more to keep up with demand? Ughhhh! The people that work there act like they def hate their jobs too. read more