Terrible service, super slow when it's not busy. The donuts are out of place behind the counter and always forgotten when I order. Disorganized servers and super dirty equipment. I think this place needs a health inspection. Also, last time they mixed my coffee, which they did incorrectly, with another coffee whose owner they didn't know. I know coffee... and I know exactly what I'm drinking. I threw it away and definitely won't buy another one from this place. I don't recommend this place with the current staff. There's a guy who works there and I'd love to know his name. Mainly to let you know that his service is horrible! read more

Terrible service, the employees are on their phones and delay the orders, and the food is also bad. Please improve.

terrible service especially by a guy about 20 something. he never greets you leaves you waiting at drive up even when nobody else is in line. I know a lot of people that refuse to go to this location because of him and now that I've witnessed how rude he is I'll never go back. he never gets the order correct and he is highly unprofessional with guests read more

Slowest service I've ever seen at any Dunkin' Donuts across the country. Employees arguing and swearing at each other in front of customers. I've been waiting years for this dunks to close and it just won't go away for some reason read more

I will never go to this location again. I walked in today at 11:10am ordered a large iced tea and hashbrowns. I got the iced tea no problem it then took 10 more minutes to get the hashbrowns, after I had to ask for them twice. The hashbrowns were barely cooked! There was no one in the restaurant and 1 car in the drive thru. The floor was dirty, napkins, cups and other trash all over the floor. The employees were swearing and did not care that I was standing there. Also, they may want to get a belt for their pants! read more

This has to be one of the worst Dunks ever. I live in Billerica and this is the closest one to me - and it's not often, but every time I go there I say to my self, WHY did I come to this one? The people there seem more interested in making coffees for their kids and family members, it's like a daycare center, kids running around and laying spread eagle on the floor. They are constantly out of products, and even when you order online 10 minutes prior, it's still not ready when you come in - even on a slow Saturday afternoon, I suppose that's because the kids and family orders are taking time from the actual customers. If I could give them -/neg stars I would. I hope I never go here again. read more

I stopped at Dunkin's at 3:30 on 3/20 after unsuccessfully attempting to call during the day. I placed an order for 84 bagels to be picked up two days later at 6:30 am. I did not receive a requested call to confirm, so I stopped again at 5:00 on Tuesday. They have the order, no problem. The staff repeated that, yes, there would be 84 bagels and cream cheese ready for me at 6:30 the next morning, no problem. At 6:59, I received a message that, oops, they will not have 84 bagels the next morning, and they can absolutely get me 12 bagels. "Have a good night." Of course, they are now closed and the mailbox is full. read more

Nothing about this Dunkin' Donuts is good. Open only from 7-3, drive through only. The dunks app allows for walk-in orders. But the lobby is closed. Now when I sit in the drive through for 15 minutes, tell them I ordered via the app and it's a walk in order they say "oh I can't find that order, when was it ordered? Oh I can't find it, what was the order?" WHATS THE POINT OF ORDERING IN THE APP TO MAKE IT QUICK. If I could give negative stars I would. -2 stars. I've sat here for 20 minutes on a transaction that should take less then 2. This dunks sucks. This dunks used to be old reliable. F- read more

The staff here works hard and is polite, but it's often a long wait for service, they are chronically understaffed. It's important not to diss the workers.. but the management here needs to wake up and hire some more help. read more

The redhead Yavi at the drive thru is incredibly rude. We are at this location daily and she's never said hello, please, thank you, or any nicety. We watched her yell at a customer to drive up when the speaker was broken and everyone had been waiting for +30 minutes. This is the most convenient Dunkin to my home but I will likely choose a different one going forward. Our orders are frequently wrong, slow, etc, and when we ask this person to double-check the bag or if something is in it, she acts inconvenienced as if she is not the one getting paid for this time and we're not the ones paying for it. She refused to speak in more than an absolute mumble or make eye contact so it's difficult to communicate. read more

I've come here a few times and they've gotten much better. I got a feeling that the bad batch of apples are finally gone and the new staff are much nicer and competent. I do appreciate the service and understand food service is never easy, so I'm glad for their turn around and wish them the best. read more

Slowest drive through ever...3 cars in line and we haven't moved in close to 10 minutes...keep on driving folks there are 50 other Dunks near by. Didn't follow my own advice and went back...I was the 4th car in the drive through and it took 15 minutes...DON'T GO HERE read more

they are pathetic and lazy a three cars in the the drive though takes about 15 minutes and not to mention today i tired to walk into the store with my pre ordered order and they locked the door and just looked at me though the windows they are a pathetic, lazy, and a disgrace. Also they have never gotten one of my orders right at all the drinks are always bitter the food is always cold read more

I've been to a lot of bad Dunkin Donuts in my lifetime but this went the extra mile. Really long wait at the drive thru followed by rude communication through the speaker followed by a messed up order. I ordered 3 munchkins for my daughter, a PS cold brew with milk for me and a white milk for her. I ask for pumpkin, glazed and chocolate munchkins. "No chocolate." Okay... Two glazed and a pumpkin. "No pumpkin." WTF do you have then? Okay three glazed. ((Silence)) - Hello? "Yeah." Can I have a white milk with that? "Wha" A white milk. Can I have a white milk with those? "Of coooourse you caaaaan!" (Said super sarcastically). I drive up after more waiting and I get handed a coffee with munchkins. No milk. I ask where it is. It needs to be added on. So I guess screw me, huh? Act all sarcastic but don't even add it to the order? I drive away, take a sip of my coffee and there's like a drip of pumpkin spice in there. It's basically a regular coffee. This place is weak AF. I'm gonna drive 2 more minutes down the street next time I'm in the area, considering Billerica has 273 Dunkin locations. read more

I've been coming to this Dunkin' Donuts for years. For some reason now the drive-thru is incredibly slow in the morning. So slow that I am putting my car in park and sitting there waiting for like 20-25 minutes. Most of the time I end up just leaving when the cars don't move for 10 minutes. Going to take a new route to hit a different Dunkin' Donuts. read more

Dunkin Donuts, the worst ever where Mikeys is. Today asked for French Vanilla, first words out of my mouth. At window I asked and guy seemed annoyed that I asked him if it was French Vanilla, he said yes you want the receipt. I said yes, pulled over and of course it said original blend. Went in and asked to put French Vanilla, they all laughed. Worst store ever, will not be returning. Need to hire people that care about their job. read more

Worst dunkins ever. After being yelled at for their mistake in giving me donuts instead of munchkins, I realize they also gave me the wrong coffee as I was driving away. read more

I placed an on-the-go order which was a latte, today at 1:30pm, I walked in to find their machine wasn't working. This wasn't the first time their machine was down, about 20% of the time it is. I go at different times of the day and night. I asked for my money back, since I paid for it on my app. I was told, I don't know how to do that. I suggested they didn't have to credit my account, they could hand me the cash. The women made a loud awww sound, didn't want to help me. I mentioned, if it were you and you paid for a latte you did not receive, you would expect to be refunded. Finally got my money back, stated that this isn't the first time this happens at this store. I then was told, by the other women working behind the counter, well if you don't like it because this happens to you often, then don't come back. I happily went to the Burlington Dunkins where they are so much nicer. read more

Horrible experience today. Morning server refused to make sandwiches. She was already fighting with a customer when I pulled up to the window. When he left she called him a horrible word. All while I was at the drive through window. She really should be fired read more

This place is so run down, slow and dirty. Maybe the workers would be more incentivized to care at all if they made more than minimum wage, but this place has to worst customer service I've ever experienced in my life. I placed a mobile order for a latte Sun morning, came in about 10 min later, store and DT were empty but no order was out. Workers were standing around talking with customer who knew them while I waited at pickup area. Few minutes later one asked me - over the sound of their phone playing music on the counter while the radio is already on- if they could help me. I said I had a mobile order (piles of mobile receipts untouched on counter, I had to give my order again). Espresso machine is "broken". I can literally see in back that that and the coolata machine are in the sink so they're not broken they're being cleaned, and none of the workers standing around could finish cleaning it and putting it together again for an espresso. It is like, a few pieces just wash it and grab it from the back? Another customer after me also asked for espresso she couldn't have. I asked for cold brew instead, girl who took my order starts making a fresh batch, slowly and adding a few pieces of ice at a time to the huge brewer (??) Except another 5-10 minutes later she says that wasn't cold brew (don't know why she put that on in the middle of taking my order) and that they don't have any cold brew. So the mobile app is wrong, they have no idea what is in stock, and all the machinery just sits in back in the sink. Not to mention store is dead and there's at least 5 people on. She said she has regular or decaf. Well, I wouldn't want decaf since originally I wanted a latte. She asked how I wanted my coffee at least 4 times and drinking it now it's still wrong. Whatever. She did offer me something extra on the house because I had been waiting there and couldn't get what I originally paid for, or even the backup order, but at that point I have to leave it's been over 20 minutes for a coffee and I way over-paid for, tastes like water and has milk in it which I didn't ask for, but I had to get out anyway, it's so dirty in there. read more

Place sucks 3 weeks in a row they mess up our order I'm good with place they can kick rocks

If I could give this Dunkin' Donuts a zero I would. All the employees are beyond rude. I waited in a drive through line for 20 min and after I ordered and got to the window the guy goes what are you having ? I said I already said it the first time you asked. Guy said yeah and? I was shocked! And I said thank you when I got my coffees and have a nice day and he just rolled his eyes and said "yup whatever" .... It's always like this but he was pretty bad - young big dude who looked high as a kite. I wouldn't be surprised if they spit in your food or coffee. What a waste of a place. read more

If long wait times, poor customer service, and messed up orders are things you love, then this Dunkin Donuts is for you. This is the slowest Dunkins ever. I could take a flight to Columbia to get coffee beans, fly home, grind the coffee beans, take a nap, then make coffee, and it would still be faster than going to this Dunkin'. read more

I love this dunks I go there all the time. The service is a little slow but the items there are good quality. Another downside is the lack of items they never have a variety of doughnuts or munchkins. read more

Service was friendly and really fast. Food was made quickly and properly. Can't complain.

This is the WORST dunkins ever. They're so ridiculously slow. The drive through especially. I love less than 2 minutes from here so it's convenient for me to go here but every time I say it's the last time I go. It seems like their under staffed. They need to get their sh*t together. I drive to Burlington center instead now. The drive through line there, is half way around the building and the wait is still shorter than at this location with only 2 cars in the line! Unacceptable !!!!!!!! read more

This Dunkin Donuts needs to get their drive thru Morning staff together. The morning staff they've had on this week so far has sucked. Yesterday the girl doing the drive thru was talking on her cell phone while dealing with the customers and it's not only very unprofessional but the service was terrible, I was trying to ask a question and she's on her cell phone & not listening to me. Today as I was waiting I got my stuff & was going to say something to the girl at the window but she was talking to another employee and I think it's rude, you should be making sure the customer is done before you start chatting away with your back to the customer. read more

This is the worst dunkins ever I ordered on the go and I heard them say there is an order on the go they got the paper and through it away and they told me they never got it read more

Every time I go here I have a problem. None of the employees are ever too pleasant. They never understand what I want. They are constantly forgetting things and i'm sure I am not the only person expieriencing this. Will not return to this location. read more