In the past, I've avoided this location whenever possible and would have given it 2 stars... and honestly simply avoided reviewing it. In the past it has been a dark, dingy place with poor service that was accentuated by people who had a loose grasp of the english language at best. And I mean everyone who works there. Add to that the counters were damaged and you couldn't see behind them... the Dunkin Donuts name only went so far -- I preferred the Boyertown location to this one. However... based on my last 3 visits, I am going to review it. This location just underwent a huge renovation. It is now bright, clean (for the time being, anyway), features a nice sized dining area and easy to read up-to-date digital signage. In my past couple of visits, they still have people who have a hard time speaking understandable english, but it seems they are making a bigger effort to speak up and be understood. They used to give me bacon-egg-cheese instead of bacon-cheese or no sugar in my coffee when I asked for it constantly -- not anymore. They have been right-on with the orders, repeating them in a way that is more easily understood and the food is hot and fresh. I'm still only giving them three stars because while the service has improved, it is still slow and you still have to make an extra effort to understand what they are saying. I'm not sure if that is something that they can/will improve upon but, so be it. I still prefer the one in Boyertown. read more

Second time I've order a hot coffee and don't get what I paid for yesterday I ordered a medium didn't drink any of it till I got to work and it looked like a small inside so today I ordered a large and also waited till I got to work to drink it because it felt light and this what I get it looks like a medium size on the inside read more

Dunkin' - Donuts Near Me - Bechtelsville, Pennsylvania

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Extremely slow service. My hot coffee was cold and I asked them to microwave it. After a long delay , the clerk returned it, no apology . it still only warm. read more

We came after school since we were hungry. We ordered before so many people but they still got their food before us. We ordered 2 hash-browns and they gave us only 1 (RIPOFF) and it took 30 minutes just to get our order. We ordered a bagel and it wasn't cooked like we asked and the hash-browns made my tummy hurt. The floors were very sticky and the tables has lots of crumbs and was also very sticky. Never going back EVER AGAIN. Would not recommend read more

It is absolutely UNACCEPTABLE to make me wait almost 20-25 minutes in the drive thru line with one car ahead of me for a coffee when you have THREE employees working and it's dead inside. I ended up going around to the front to see what the holdup was and saw you all working with ZERO sense of urgency. You also need to stop watering your iced coffee down so much, it's becoming more and more diluted and that final coffee I will ever drink from DD literally tasted like water and cream. I'm done. read more

This is a super busy location on 100. The location is prime but the outlay of the drive thru is strange. But the staff here do their best and they're almost always slammed so I'm sure that's tough. I don't come here often due to it almost always having a long line but when I do they get my order right and it's tasty. Can't complain!! read more

Great coffee great service great people I got coffee and my friend got frozen mocha all good

I wish I could leave them no stars!! This place is absolutely horrible from the quality of the product, to the service, and especially the management! This is not a place at all that you want your children to work at, nor should children work here. The managers Jeanna (Gina) and Allison are horrible. They take total advantage of children, do NOT give them any breaks, cut their hours if they do not get what they need, and do not communicate with their employees, when something is needed. When trying to communicate with them as a concerned parent, they state that they do not have to communicate, as I am not the employee. I respected that and asked for Gina's bosses number. She lied about who her boss is. When I called the other manager Allison she states that she does not work there, and lied and states that they don't have the owner's number. The reason they don't want to communicate with parents, is because we know the law, and they know that most of these kids they employ don't, as for most of them this is their first job. Absolutely horrible, you DO NOT WANT TO WORK HERE!! As a customer the quality of their food at this location is horrible as well. I don't understand how they operate this location! read more

I wish I could leave them no stars. The service at this location is abysmally slow. The wait at the drive thru was 15 minutes! And no I am not exaggerating! Do not use this location if you want quick service! read more

Dunkin' - This is the line waiting for the drive through!!! Out of control!!! - Donuts Near Me - Bechtelsville, Pennsylvania

Could barely communicate with the people behind the counter; the accent and lack of thorough knowledge of their own menu. No suggestions were made, I was just stared at until I finally said, "Just give me an iced whatever, no sugar." - ended up with a giant iced latte, and that's fine with me since I just wanted to get out of there. Coffee and an iced latte was still $6, could have at least gotten what I wanted at Starbucks or Wawa. read more

I either get cold food or the wrong order, how hard is it to heat something up?!? For as long as they make you wait, the sandwich should at least be hot by the time you get it. Not frozen in the middle! read more

Not my usual DD stop as I only go here when heading down Rt 100 in the morning. It's never been a great Dunkin but at least a few years ago it used to be decent. Now it's just plain awful! Stopped here Friday morning. Went inside and there was no line. I stood at the counter for a minute while two workers were standing there arguing or complaining about something and never even acknowledged me being there. Due to their attitude and lack of courtesy to not just ignore but to openly gripe in front of a customer I decided that I did not want to get coffee there. Left and went to Dunkin up the street in Boyertown. read more

I went there at 8:00PM, online it says they are open till 9 PM. I drove up no one answered, I drove past the window and there was a girl doing nothing just standing there talking. I went back into the drive through and they they tell me they are closed. I am an overnight worker, we strive on coffee. The other one near to me said they close at 7 PM! This isn't showing love to the overnight workers. What the hell! read more

Absolutely ridiculous. I placed an on the go order for a small, black iced coffee. Can't get any easier than that to make. Three cars ahead of me in line. Ordered at 10:02 am and WAITED FOR 12 MINUTES! I could have brewed a full pot of coffee in that amount of time. read more

Awful Coffee was brown water- no flavor at all, donuts were stale at 10 am on a Sunday - tasted day old. Threw both cups out. One clerk working with a line of people on a Sunday morning. This franchise needs to step up quality. read more

Normally I have an excellent experience at this Dunkin because I work at the subway a couple doors down and I always get helped by the same gentleman who is a total sweetheart. But today has marked it down to 1 stars... I came in 6am to get my coffee since I opened at subway. (In guessing the owner) was on his phone when I came in and told me to wait. An older woman (in guessing his wife) came over and took my order. I always get the samee thing - large caramel coffee with cream and sugar - got it and when I went to stir it there were chunks in it. I tried to scoop it out with a spoon thinking maybe it was a fluke. Nope, chunks still in it. Had to dump it - waste of $2.22! Also tasted burnt and old - like they saved it from last night and reheated it. I'm sorry but take a little more pride in your business. If rather go to Wawa ore even the extra drive and go to Starbucks. read more

The slowest dd I have ever been to While waiting over 6 min for someone to take my order finally got to the pick up window and the employee made the sandwich put it in the bag and tossed it over to the pick up area ...ended up leAving This place needs some serious training read more

I was waiting in the rain at the drive-through for at least 5 minutes without anyone calling out to take my order, and so was the guy behind me. I had already ordered using the app, so I pulled forward to the pick-up window but when I looked inside there was no staff visible. I pulled around front to park, and the whole staff was out front smoking. I asked if anyone was working and said two of us had been waiting at the drive-through. They responded it was closed...but no sign to indicate such. I wonder if the owner knows his staff is getting paid to smoke out front. read more

Whoever closes at night isn't washing the bags in the iced coffee containers. I can LITERALLY taste how dirty the coffee is in the mornings. i can see the dirt fogging up the liquid. I know it's not your morning shifts fault, because they're not the ones who are supposed to replace the bags/wash the containers. They give me great service every morning! Sometimes take more time than desired, but i understand there only seems to be two people working so I'm patient with that. But I worked at a dunkin before and never tasted anything like this in my life. read more

Went to get coffee this morning. No one in line at the drive through but still had to wait 10 minutes until someone took my order. I ordered two coffees and two breakfast sandwiches. The sandwiches were barely toasted and the coffee was terrible. I asked for cream and Splenda in one and they dumped like a half a pound of sugar in there! It was soooo thick and sugary I had to dump it out. Never going back... I'll drive the 10 minutes to Wawa. read more

This place is an absolute joke. Coffee sucks, employees suck, food sucks. Travel the extra 5 minutes and go to the one in boyertown... much cleaner. read more

I have tried this Dunkin doughnuts several different times, before I decided to write a review. I was hoping to catch them on a good day. I haven't yet...Maybe someday......But today wasn't it!!! read more

Dunkin' - . I was hoping to catch them on a good day. I haven't yet. - Donuts Near Me - Bechtelsville, Pennsylvania

This is the worlds worst Dunkin Doughnuts. Do not order more than one coffee or tea because the people who work there are too lazy to mark which one is which, everyone tastes the coffees to see which coffee belongs to whom. Disgusting. Will never go there again! I will go to Wawa. read more

I always use the app to order coffee for when i'm on the go and need to just quickly stop and go. The past couple times i've been coming in the people are just sitting outside and don't realize i've sent an order through. So i come in and when they see me go in they get up and follow. I ended up standing by the pickup spot waiting for them to make it for about 15 minutes. Finally i'm wondering wth, and the whole time they weren't even making it. Didn't even say anything to me either asking wth i was waiting for. just stood around. it's so poorly run here. do not recommend read more

Trexlertown and Allentown by Hamfam is like getting coffee from a nascar pit crew. This location is good for waiting and waiting for a warmish cup of whatever they give you. Sorry can not wait anymore. read more

Went this morning and waited at east 5 minutes with one person in front of me in the drive-thru. I ordered a iced latte which was almost all milk. It tasted like all milk too. I told them there was too much milk in it and they re-made it for me.....exactly the same way. I also ordered a sesame bagle with butter and jelly on the side. My bagle had, and no exageration, one sesame seed on it, one tiny pad of butter and one tiny thing of jelly. No knife to spread the itty bitty butter and jelly and no napkins. This is a terrible Dunkin!!! read more

What is the hold up at this location. Long line at the order board. Sit 10 mins plus to be asked for your order. Then another 10-15 at the window. Long lines forming and they still mess up the order. Either not paying employees enough to care or there is something else going on at this location. read more

The absolute worst dunkin doughnuts in the area I typically go there on a Sunday since it's on my way to the kids Sunday school. The past 2 times the bagels for the kids sandwiches have been underbaked and pale. I mentioned it to the cashier and the reply was well we do reheat them which is a poor excuse. The coffee is hit or miss sometimes hot sometimes lukewarm. Their timing is pathetic everything comes up separately never together. Always a long wait and they still have the balls to put out a tip jar. Here's a tip get your act together I'm going to wawa get my coffee hot the way I want. read more

They closed early but left the lights on and didn't even have the courtesy to tell the people waiting at the drive-thru. You can't see the storefront from the line and the ordering board was left on so people had to figure it out for themselves. Won't be going there until the girls that work there learn how not to be rude. read more

my friend went to the drive through to bring me coffee Friday afternoon, she ended waiting there for 5 mins saying hello into the microphone when someone tells her to give her a minute. so she sits there longer and no one comes back to take her order so she drives around the building and goes in herself. When she goes in the place it is completely empty no employees or anything and then 2 workers walk out from the back and take her order. They forget her donut, which she payed for. So we end up going again the next morning and I go to the register to place my order and the same lady that my friend saw yesterday is working the register. Shes talking to someone who is about to leave about how shes pregnant and telling them all this stuff while there is 3 people waiting in line. I order a coffee, bagel, and a donut, i got the coffee and bagel very fast, the people not on register are doing a wonderful job. But the woman has still not gotten my donut, so im standing there with my friend for about 4 mins for her things and my donut and another worker asks what im waiting for and she gets me my donut. We sit down and eat our bagels and and drinks and i guess some one shes friends with comes in with their baby and shes out from behind the counter holding this baby, of course if u see someone u know u are going to greet them, but there was plenty of people in there waiting for things. Before we were going to leave I wanted to get another coffee. So i go back up and get in line and the lady takes my order again, she puts it in the computer wrong and sends it through, doesnt bother telling the people making drinks not to make it, and puts it in the right way. Then im waiting for the coffee and a girl comes up with the too coffees, the mistake one and the actual one (that was still put in wrong) while a manager or staff manager of some sort is trying to sort out this lady's mistake. Mean while a man is waiting for his black coffee and they find out that she put it in as a coffee with cream and sugar. So in conclusion the pregnant woman that is working here should leave right away for maternity leave, the rest of the staff is great. read more

visited this morning at 6:30 a.m. the donut shelves were empty!! clerk apologized stating they had no donuts.. how do you have the largest donut franchise and not have any donuts!!!!!!!!! read more

i was the only person in the dunkin and i ordered a boston creme donut, a pink frosted donut and a tuna bagel. i was in a rush to leave and when i got home i opened the bag to see that the only thing they got correct on the order was the pink donut. instead of a boston creme i was given a chocolate donut and instead of the tuna bagel i got a cold raisin bagel. they didnt give me a receipt and i told them twice our order to make sure they got it right. the donuts were stale and hard. never coming here again. worst service ever. read more