Wish I could give 0 stars. Staff here are rude and don't know anything about their menu. Sat and argued with me over the mobile app, all over trying to use points. This Dunkin really puts the business to shame, they need a full revamp and to get new employees who know what they are doing and won't sit and argue with the customer for 5 minutes straight. read more

If I could give it a minus-star, I would. First off, prices on drive-thru sign are incorrect. Then, I travel down the road and take the napkin off my ice cream (which was wrapped around it when handed to me out the drive-thru window) and there is GREEN stuff all over the inside of the napkin. I turned around, drove back, took the napkin and ice cream inside as I had lost my appetite. I was offered a replacement, which I immediately declined; no, thank you. Then, to make my inside return visit even more complete, the son of the disgruntled customer standing next to me pointed out that there was a ROACH on the counter! It was about an inch long. That was even more gross than the napkin. There were other issues! Customers beware! read more

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I don't understand why they're adding cream and sugar to every single coffee at this one. If someone orders oat milk, or any dairy alternative, there is a chance it's due to an allergy. They need to be more aware of that rather than mixing dairy and dairy alternatives. The employees at this location need more training. Also maybe review some customer service skills with them too. If you make a mistake, it's not the customers fault. If the customer is being rude, I can almost understand, but if YOU did something wrong, own up to it. You don't have to be nice, but you should be kind. And I feel like ALL Dunkin locations need to to know... GRANULATED SUGAR SHOULDNT BE ADDED TO ICE COFFEE. It does not dissolve because of the ice. That's why I ask for liquid sugar. read more

When I come in to order food the donuts look like crap and taste bad when the girl with the green hair works but when Jessica works the donuts are beautiful and I get great service with her but the green haired girl always be mean to me for asking a simple question like what kind of donut I'm looking at bc she never labels them and the glazed donuts look like she didn't glaze them at all but when Jessica works they look perfect and taste amazing. read more

Dunkin' - This is the donuts that the green haired girl leaves me to choose from. - Coffee & Tea Near Me - Albemarle, North Carolina

I'm not sure what's up with this particular location, but it's horrible. I spend a lot of money here because it's one of the only coffee/breakfast places in Albemarle. But I think I'm done coming here. I'll just suck it up and make my coffee at home. The food is ALWAYS cold. The coffee tastes burnt half the time. They never give you the extra add ons that you pay for - shot of espresso, bacon, etc. Not to mention the employees lie about machines not working or not having certain foods. read more

I went to Dunkin' Donuts today and ordered 2 medium cappuccinos. What I received was less than a small cup of cappuccino. It tasted burnt! It was so nasty I had to throw it away. Gas station cappuccinos are WAAAAYYYY better than this crap, plus they are WAAAAYYY cheaper. Stick with donuts if you can't do any better than this!! ***the one star is ONLY because you have to chose one before you post a review read more

Dunkin' - a cup of coffee and a lid - Coffee & Tea Near Me - Albemarle, North Carolina

How is this location still in business? I can see why the service is terrible. They have a little girl managing the place and clearly not doing a great job. All the employees are under 18 and don't really care about providing good service to customers. I can't even count how many times they have told me they don't have something available to make or in stock. It's literally every time. This location needs new management asap. read more

I stop by on my way to work in the morning and order a coffee and a sweet, iced tea. Most of the time the tea is so week you could read a newspaper thru it. To avoid controversy, I dump the tea out. Now, for the past week, they've had no tea. And yesterday, the lady said, oh, we didn't make any today. Why? Did you just not won't too? They are very rude, and I tip them every morning. Can they not hire someone with management experience? We have a Starbucks coming and I will not be patronizing Dunkin no longer. It's just not worth it. read more

Dunkin' - a person holding a drink in their hand - Coffee & Tea Near Me - Albemarle, North Carolina

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The new owners and staff have turned this place around! Came here a few times and everyone has a great attitude and the place is clean and everything delish! read more

Some of your employees are very rude, no matter how nice you are to them. None of them seem to want to be there. If they mess up your order, sometimes they'll get an attitude. It's a coffee shop. At least fake being nice for the minute or less a customer is at the window read more

People could be a little bit more friendlier here. Sometimes you will have a long wait in the drive thru-sometimes not. Be prepared for the unfriendliness. read more

Worst service I have ever received. Gave my order for an iced latte in the drive thru, was told to pull around and was asked 4 times at the window by several people what my order was. Also heard what sounded like one of the managers screaming at people through the window. Will never come here again. read more

Where do I even start? I have been in contact with corporate several times due to the lack of product at their store, always being dairy free ice cream. I went there once and was able to get a chocolate chunk dairy free ice cream, which I fell in love with. It taste just like real ice cream. I went back a couple of times, and each time was told they do not have that ice cream or any dairy free options for that matter. Dunkin forwarded my complaint to the franchisee, who told me that they indeed do have dairy free options, and in particular the exact flavor of which I asked for at the speaker. I was told next time to stop by and I will get a free cup of ice cream due to this issue. of course, I went back a few days after and yet again was told they did not have this ice cream. today, I stopped by to get an iced coffee, just to be told they were out of iced coffee. I so badly wanted to ask them if they had hot coffee and some ice to throw together to make me a cup of iced coffee.... but sometimes you just have to leave the uneducated as the uneducated. Telling them to pour hot coffee over ice would probably go over their heads. I would really like to know how, during the summer when it is 95°F outside, and 5pm, you run out of "iced coffee". read more

We would have loved something from your store but no masks or gloves. Come on, Dunkin/ Baskin-Robbins.

Lady at the drive thru window was friendly and patient as I ordered. Food was subpar. Breakfast sandwich I ordered, the egg was cold throughout. Hash browns tasted like freezer (don't know how that's possible). The chocolate frosted donut was yummy. Glad the lady recommended I get 2 because those ended up being the only food I finished! read more

If you're thinking about visiting Dunkin' in Albemarle, don't. I went through the drive-thru and their frozen machine and oven was down. This is not the first time this has happened. When I went there a few days prior, their frozen machine was still down. On top of this, my order is never correct. I ordered an iced chai tea latte, and there was no chai in the drink- just iced milk. I ordered an iced caramel macchiato, and there was no coffee in the cup- just iced milk and caramel. I hope this location can improve service and quality. read more

The drive through line is always insane and the people in the window take forever to greet, the store says it's open and it's 10 AM on a sunday and it's literally abandoned, service always takes forever and their grill is always "broken" or "the new kid burnt something" they also closed the doors to come inside so you are forced to go to the drive through read more

Let's start of with if I could give them a zero I would. Horrible customer service, rude cashier, dirty dishes stacked high to the ceiling, and not to mention the coffee taste old and bitter. They ended up making my coffee wrong and gave me a medium instead of large, I appreciated he effort but I also ordered a medium for a reason. 0/5 stars would not recommend this store just overall a nasty store with horrible customer service. read more

Why do I even have to select a star? I tell you man, they are turning into McDonald's ever-broken ice cream machine claiming their Latte machine is broken. Cmon, you are a coffee restaurant. Not to mention one morning I had to go somewhere else due to the lady telling me over the speaker that their system is down and it would take 15 minutes before it would be back up before any orders would be able to go through. Lastly, the customer service is so poor. No smiles, no "have a good day," nothing. Pitiful. Please do yourself a favor and hire some better workers who actually care about what they do. read more

I am a regular customer but recently, I have stopped coming because they are always out of donuts or coffee flavors. It's really sad how downhill this place went. Very disappointed. I wait for 15 minutes to order through the drive thru when I'm the only one in line, then they tell me they are out of almost every coffee flavor, as well as donuts. It's funny because I have never seen Starbucks run out of coffee or Krispy Kreme run out of donuts...but yet this place can't get their act together. read more

I've visited quite a few Dunkins on my road trips, and sometimes they taste like just old coffee with way too much sweetener. I love that Dunkin has a dairy alternative, and I always get the almond milk. I got the iced vanilla latte with almond milk. Unlike other locations, this coffee was perfectly sweetened, and the coffee tasted fresh. The employees were really kind and my coffee was ready in less than a minute! If youre coming through Albemarle and need your coffee fix, don't worry that we don't have Starbucks because Dunkin will fix ya right up. The only thing keeping it from a 5 star is that there was a roach in the bathroom and that just didn't suit my tastes. Other than that, I recommend! read more

I went thru to get a grilled ham and cheese sourdough sandwinch and I got 2 cold ,not even toasted pieces of bread and a piece of cheese melted to a piece of ham .it was the worst ever ham sandwinch and was almost $ 5.00. the two said. Egg and cheese croissants would have. Been good but they were too dark overly tossed . Overall my first time ever ordering Dunkin doughnuts was no good and I don't think I'll look to go again anytime soon . I couldn't even call back to store for a credit or refund because no one would answer the phone after almost two days of calling . Got. No one read more

This Dunkin' has to be the worst I've ever been to. During the beginning of covid they had the dining room open and now after over a year they lock the doors causing outrageous lines. I've ordered on the app and get there and I'm told the oven is down and I'm offered the cheapest item on the menu to compensate for the $5 sandwich I ordered. They're always out of medium and large cups. The drinks are disgusting and they don't even mix the drinks and half the time it looks like I'm getting mostly milk. I've gave them one last chance this past Saturday and needless to say they dropped the ball once again. I'm DONE with this location. Word of advice: don't waste your time or money! read more

If i could rate this place negative 10 stars I would. The products themselves are good it's just all these employees are terrible. I sat at the speaker for almost 10 minutes waiting, i then pulled to the window and there were 2 employees inside that completely ignored my existence. At this point i figured they were closed but they should at least put a sign on the speaker or at least come to the window and say hey sorry we are closed. Completely rude and unprofessional. I went to see if the doors were locked as one last try and they were and as I was about to leave I heard one of the employees talking about me. "They done pulled around to the front door, they want Dunkin that bad?" She said. I knocked a few times then left and told 2 other cars with customers they were closed since the employees couldn't do it themselves. Terrible customer service and these employees need to be checked and fired. read more

The coffee was good and the service was too overall it was good they do have a limited amount of donuts

They took quite some time to take my order in the drive thru, which I understand as they're likely understaffed due to covid. However, my order was completely wrong, even after they asked for and looked at my receipt after they had already given it to me. My peppermint mocha was a regular coffee.. with peppermint syrup. And the ice cream was so freezer burnt that I couldn't eat it. The candied bacon was burnt and the donuts were stale. Really hoping I don't get food poisoning... read more

So I ordered a Carmel frozen coffee and I repeated it because I thought she had it wrong. She confirmed it and still gave me the wrong drink (it was mocha) and when I said something she just put whip cream on it and Carmel so I had a mocha with whip cream and Carmel on top. I've never had problems before. She was slightly rude about it also. I didn't know it was so hard to admit you made a mistake and fix it. read more

I normally have an overall pleasant visit to Dunkin. Today was a different story. I asked for a mocha latte. It looked as though no one mixed my coffee. And I say for 5 minutes at the speaker before anyone took my order. read more

The lady who served me was dirty with food all over the cloths. I watched her serve mutable customers and use the register with the same pair of gloves. The place was dirty. Never again. read more

This location is probably the worst I've seen in awhile they never have half the stuff in the menu drink wise anyway and the employees who are doing the drive through have no customer service skills keep you there waiting to order ( if they have it) and when they answer you it's yeah I mean really? Manager is always hiding in the back room never put in the floor helping the employees just throw this whole store away and start over read more