Extremely disappointing. Every. Single. Time. I am an avid DD fan, but this particular DD is garbage compared to the one I used to frequent when I lived in Norfolk. I recently moved to this side of the water and am now forced to find a new coffee spot and this is definitely not it, nor will it ever be my spot.
Despite this particular location's tendency to disappoint, I figured I would give it one last try. First, the staff are rude. They rush you through the drive-thru and when you pull up to the window there's no Chik Fil A, "how are you doing today ma'am?" or "good morning!" I got a cold stare and a hand hanging out of the drive-thru window that basically said, "pass me your credit card." So, I figured the staff are mute. But then I overheard a good 75 cuss words before I drove off so I knew they could speak. Cussing about no coffee tops, cussing about the headsets, cussing that they had to be at work when it was supposed to be 90 degrees today, cussing that they should have called out. Extremely unprofessional and absolutely no concern for the fact that the customer is sitting only feet away. Triflin' and no offense, but the weather doesn't really dictate whether you need to work or not to put food on your table. Unfortunately, we are all in the same boat, so suck it up and dress accordingly.
Next, they asked me several times what I had ordered. I told them an iced coffee with a splash of cream and two Splenda. I get an iced latte with whipped cream practically thrown out of the window. When I informed the woman that this was not what I had ordered, she coldly stated, "yes it is!" Okay, well, typically iced coffee doesn't look like milk and typically doesn't come doused in whipped cream. I, again, informed her that I did not want whipped cream on my coffee, nor did I want it to taste like sugar milk. Unfortunately, she didn't really care what I wanted because she continued to stick it out of the window. I then asked for a few ketchup packets for my hash browns and you would have thought I asked her to crush the tomatoes herself. I had started to lose my voice that morning and politely asked for a few napkins, as well, and since this was my ohh, fourth request maybe, she was not "feeling" me at this point. She condescendingly mocked my voice and had a very bulldog look on her face as she said, "can I get you anything else?". I then said, "nevermind, I give up" and pulled away.
Not to my surprise, my chicken biscuit was burnt but cold. I only received about four burnt hash browns. Annnnd, my drink was definitely not an iced coffee and it certainly had sugar instead of Splenda because it was, in fact, an iced latte.
I would highly recommend going out of your way to get coffee elsewhere. The staff are rude, trashy, and impatient. They also certainly don't care about customer service. Extremely disappointing and dirty. Someone needs to rehaul that place and they need to start with their staff. read more