It was just an average visit to a drive-thru Dunkin Donuts. We had a bit of trouble getting into the parking lot from the other side of the road but eventually managed to get in. Our next mistake was going inside; they didn't have counter service, only two kiosks to place orders, and one of them was broken. However, the ladies working there were friendly, and the service was quick. The pumpkin-flavored Munchkins I got were delicious, and the coffee was excellent. Mission accomplished! read more

I am not one to usually write reviews, but after waiting a week to hear back from someone after submitting feedback, I felt the need to share my experience. On 10/24, I submitted a mobile order at 7:28am. By the time I got there at 7:38 to pick it up, the sandwich was ready, but the drink was nowhere to be found. At 7:45, the drink was still not ready as they continued to make orders for the drive thru that was coming in. I went up to the counter to cancel the drink and request a refund. At this time, they tried telling me that my drink was ready and proceeded to attempt to hand me a drink that was not what I ordered. I reiterated I wanted to just cancel the drink and get a refund as I had to get to work, and was advised that I just needed to "go through the app." I tried this since I was brushed off by the workers there, but the app would not allow me to cancel the order or request a refund. I then submitted feedback through Dunkin's website but still have not heard anything. Over the last 2 years, this Dunkin has gone severely downhill, which is a shame read more

Every time I come to this location the service is always not up to par! I love Dunkin' over all other coffee places because of the service and my coffee order being accurate. I came here before and my coffee was TERRIBLE! It tasted days old and not enough cream or sugar. This time coffe tasted better but when I had a few questions about the app the cashier had NO IDEA what I was talking about! How in the world do u advertise free coffee but have no idea about it?!? Dunkin please train your employees on good service and the products you advertise read more

Dunkin' - No ticket or receipt at all smh - Donuts Near Me - Abingdon, Virginia

After placing my order and paying for it, they realized they forgot to charge me for my bacon. No problem, I gave her my card again. I asked for a receipt so I could scan it into the app because I forgot to scan it. After reviewing my receipt, I noticed they didn't charge me for my third Turkey sausage wrap and I asked her about it. Oh we forgot to add it. No problem, don't worry about it. I get home and realized my bacon that I purchased was burnt and my two coffees that I requested to have caramel swirl added to..was just coffee and cream not a hint of caramel. I have tried to over look the fact that I went last week and my donut was hard and today all the other issues, but this Dunkin' Donuts is horrible. They will not get my business anymore. read more

I was extremely disappointed with this location this morning. I stopped here for my morning breakfast and I asked the person taking the order to specifically NOT toast my croissant because the bread is usually too hard for me to eat it. After reading my order back to me and emphasizing that I didn't want my croissant toasted, I got home and indeed realized that my croissant was toasted. I live on the opposite side of town and decided to call the number that they have online for the store. No answer. Nobody answered the phone the entire day. This afternoon I go in and I explain to them that I had been calling them since yesterday and the cashier says "oh, our phone hasn't been working in months"! Months!? Now, because there was no manager on duty, I have to wait until tomorrow for anything to be done. America apparently doesn't run on Dunkin'. read more

Work on CUSTOMER SERVICE P.L.E.A.S.E.!!! It really isn't that hard to be pleasant, understanding and patient. Leave your problems at home! Coffee is good but the humans at this location are very much out of touch. Dunkin' corporate office/owner get a hold of this place asap. Shake it down and get the weeds out or this business will suffer. read more

Normally, I am not the type to bother with leaving a review. However, I went through the drive through at this location today and was absolutely appalled by how rude the lady was and how we were treated. On top of the rudeness, she handed us a drink through the window by holding JUST THE LID like a moron. It spilled all over the outside and inside of our car. The least she could have done was apologize, but all she did was laugh and ask a worker for another one and said that we dropped it. I work in customer service, I work in food, and I would never treat even a mean customer in such a way as we were treated by this employee today. read more

Drink was sweet like I liked but they did not add the whipped cream as I always request. Seems to me when you order using the app something is always wrong. Plus I guess the younger workers really don't pay attention to what is being ordered. Yesterday when I came, only one drink was made and she had to look again to see that two drinks were ordered and paid for. read more

I whole heartedly wanted a doughnut for my pregnant self. I mean... I could taste the powdered sugar on my lips as I bit into a fresh powdered jelly doughnut! We drove out of our way home to get here because I was craving one so badly. Much to my dismay at 3 PM on a Sunday they claimed they were completely sold out of doughnuts. I was like nothing? At all? She said nope! Nothing. So...I sadly ordered a small iced coffee and went home. I will try again another day. How can dunkin DOUGHNUTS be out of them mid day on a weekend? :( read more

Hmmm let's see...how can I put this? This particular Dunkin Donuts was a disappointing experience for me. See what had happened was... I was attending a baseball tournament in the area but was having trouble "coming out of the gate" without some type of caffeine in my system so I stopped in here. Oops, my bad! I learned that day! I don't think I'll do that again. At least not at this location. The place was busy and jumping with plenty of activity as indicated by the lack of parking. But that's no biggie as I was patient until one became available. As soon as I entered I was underwhelmed. I'm not saying the place is rundown but I've been conditioned to the likes of Starbucks and the resurgence of Krispy Kreme. THIS particular DD looked aged. The staff was robotic. I'd rather have place my order with a Navy Federal ATM. At least it would've had more personality than the kid who took my order.. And another thing...why are there so many flies in here at 8:30 in the morning??? I saw flies zipping erratically back and forth as staff waved them off the donuts that were waiting to be bought. Dag! And I was hungry for one of those too...sigh. I like my donuts glazed but not by flies. I'll pass. So I sat down at one of the only two tables in the place and realized that I hit thejackpot -- there was an outlet for me to charge my phone. The "other" table didn't have one. And to add insult to injury there was no wifi available. So this tells me DD wants you to get your coffee, your donuts and then get the hell on. Before I left I dipped into the bathroom. Again, it's not even 9 in the morning and I'm wondering why the bathroom looks disheveled. I've seen some stores' bathrooms being used by homeless people but I'm unaware of a homeless problem in the Churchland area. Strange. At least the coffee was good as it's DD after all. But this location needs a change in management because the things I noticed can all be fixed for a better overall customer experience. Enter at your own risk. Plus, your experience may differ...but I doubt it. read more

Dunkin' - Interior of Dunkin Donuts - Donuts Near Me - Abingdon, Virginia

Got my new cup ..refills 99 wee hoo..the munchkins where very fresh and tasty.The store is very clean and the cashier was very professionsl polite. read more

The women who work the cash register at the drive thru window are typically pleasant and kind. The ones who take your order in the drive thru are miserable. They make you feel miserable as you are talking to them and ask you "is that it?" after every little thing you say. read more

I wrote an earlier review a few years back and this used to be my go-to Dunk location. Since then, employee have changed and the ones that used to be friendly, attentive to my order, and nice to my kids....have all long gone. Now we are left with a group of people that don't really seem to care what is going on and that is evident in how they treat your order. I would say more often than not, they will get your order wrong. You can only put up with that so many times before you look elsewhere. When they do hand your order over, it looks as if they slapped it altogether in one hot mess. Coffee with sugar all of the side of the cup along with splattering of coffee. If I have to ask for napkin before handing the coffee over to me, that is poor customer service. My last rant about this location is to ask the question, why does it take almost twice as long to get serve inside the Dunks, rather than going through drive thru. They will bend over backwards to empty out the drive thru before they will serve the customer inside. This isn't the only Dunks that does this and it frustrates me. I drink a lot of coffee and I would rank this location now at the bottom of the three Dunks that I often hit. Very disappointing since I used to be on a first name basis with many of the now gone employees. I hope that it improves but it proves to me that you can have a good product and have it ruined by poor employees that don't really believe in the product. read more

I don't know why so many folks are putting this place down. DD coffee is my fav and I live within walking distance to here so needless to say, I am here quite often. My family have a Sunday am ritual of DD and I usually stop in once during the week for coffee on my way in to work. No, this place is not a stellar DD, but they are really good here. The coffee and donuts taste just like any where else. I think the staff is really pleasant and nice...always talking to customers. If all you do is go through the drive up window, then expect drive up service. Remember Fred the Baker? He always had to "make the donuts." https://m.youtube.com/watch?v=XyZtMfMWONI If you go inside around 8 am, you'll see the same group of citizens sitting here telling stories and passing jokes. Lines are long and business is booming here. This DD is in a working class neighborhood in the vicinity of lower income areas, so it is to be expected for some lower standards. But all in all, this place is pretty good! read more

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Workers are very rude and I felt extremely rushed she didn't let me finish my order before screaming at me to go to the window and then ended up messing up my order read more

Always have friendly service here. The staff seems to really go out of their way to make their customer happy! I had never bought a coffee drink from them and I was not sure what I would like. One of the staff took a few minutes and asked me what my taste preferences were (strong, chocolately, sweet, mellow, hot, cold etc) and he chose a drink based on that. He even adjusted the sweetness level so my drink would not be overly sweet. A+++ DELICIOUS! The donuts are pretty good, I prefer buying munchkins. I have yet to try their hot food so I cannot comment on that. My overall experience there has been positive the 3 times I have been with 3 different sets of staff read more

This location hires the absolute worst people in existence. The employees are the rudest assholes I've ever met. They are constantly out of ingredients for drinks and out of donuts 6 days out of the week. If you want a drink, I suggest giving your money to any other place. This place needs a huge management overhaul. read more

I am a regular here and enjoy the staff here. They are always nice to my kids when I go inside. Buy a reusable mug saves you $$$!!! Only thing I hate is my latte is never the same depending on who makes it somedays are definitely better than others. I do go early as doughnuts are not as fresh later in the day. read more

Dunkin' - Munchkins - Donuts Near Me - Abingdon, Virginia

Not happy with service. I asked for a French vanilla swirl coffee with only cream. The girl repeated my order back to me as a French vanilla cream coffee, which was wrong. I tried to repeat myself and received no answer. Instead of sitting there and backing up the line, I pulled forward to the window. Sure enough, it was a coffee with French vanilla cream and sugar, both of which I did not ask for. Then, the coffee was so full it just leaked everywhere. Needless to say it was a bad experience. read more

If you want to have your coffee taste like creek water or a glucose drip go to this Dunkin because there's literally no in between . I love Dunkin but they have messed up every single order I've ever had here and most of the time are extremely rude and act like they are bothered that they have to deal with you.... 90% of the time I have to go to work or home and fix whatever I ordered so it tastes like it's supposed to. I'm not even picky about my coffee in general it would just be nice to get what I ordered every once in a while ... read more

I'll tell you why this place gets rated DOWN. I've gone into this location a few times since I'm from out of town, and my parents are retired and living in the area. This location is hit and miss. Upon reading the reviews from previous customers, they're right. The staff can be rude as all get-out. I experienced this yesterday going in for some coffee with my mom. She ordered first, and after getting her change back ALL IN COINS, she had made a comment about this as the cashier still had dollar BILLS. "You still got your change," was the cashier's response. Really?! I didn't find out about THAT until my mom told me about it this morning, but I did, however, notice the particularly RUDE disposition of this person. Completely unnecessary for just a coffee run, and post knee surgery, mind you!!! I rather like their products, but even after having worked in public service/ healthcare, you don't always have to smile, but there's definitely NO reason to be a punk @$$ when dealing with people. Keep your issues to yourself! read more

I wish I could leave one star. This has been our DD for 8 years, and I will NEVER return. Yesterday I saw an employee SPIT into the drive thru patron's coffee. They have been going downhill for the last couple of years, but oh my God. I wish I could have caught the lady in the drive thru, but I was so flabbergasted. That's a crime in Virginia, by the way. Two employees looked at the coffee, a male handed it his female coworker, she put it to her mouth, spit, smirked, and handed it back. Not enough Purell in the world. read more

Terrible donut quality. Stale. When I got an assortment they only had two types. TWO!!!! Chocolate or chocolate with sprinkles. I'm pretty sure they were a day old also. Will never get donuts here again. read more

Tried to purchase a donut but all I got was a smirk from the cashier until I asked if they were all out. The answer was yes- if you are all out of donuts I would think you would put up a sign or something instead of wasting a customers time. read more

Piss poor customer service. I came to the drive thru on Tuesday, Oct. 12, 2021 at 1:35 PM. There was no one else in line and I was trying to order an everything bagel with cream cheese but they were out, the woman asks If I want the mini bagel bites but I didn't want that so I told them I'd need a moment to figure out what else I may want instead. A different woman hops on the intercom and starts rushing me asking if I wanted the mini's aggressively and explains to me that they're similar again. I told her, yes, I understand, give me a moment. She laughs and says "ok" condescendingly. Terrible attitude that was completely unnecessary, which is why I never come to this location. Whoever works during this shift needs to be taught the basics of customer service. read more

I'm from Mass, so obviously run on Dunkin. This is the worst Dunks EVER! The staff is rude, my coffee is always straight sugar and cream no matter how many times I ask for that not to happen, and I rarely am given the right order the first time. Going here usually takes at least 10 minutes in order to fix the screw ups. To make it worse, the employees are always annoyed when I complain. This place would be better off not existing, because it makes Dunkin look bad read more

Stood around for 3 mins and not even a word from the two employees... that's the kind of service you get here.

If you love horrible customer service and the wrong drink then this place is for you!

Not very friendly staff. Coffee can sometimes taste old and the lines get extremely long increasing wait time. Prefer the one on Cedar Rd.

Only good thing about this is the place is convenient but I'd rather go an extra couple miles to get better service and better quality. They had no selection this morning, as like the few other times I've gone. The lady at the window was quite short and not really customer friendly. She handed me my food without a word afterwards. Next time I'll just drive the extra miles for hopefully some better service. (Ps. Don't get the hash browns , your taste buds will hate you afterwards) read more

At first I gave them 1 star because they had horrible manners and the food was never hot but they've definitely improved in all areas! I only go to this location now. read more

Visiting from Atlanta and I love Dunkin Doughnuts coffee. This is the closest to the Courtyard Marriott. This was my second time and service is TERRIBLE!!! They have 10 ppl Working behind the counter and there is still a wait for some to greet you and take your order! Everytime I order something it's wrong and they have to keep asking what it is. Then no one know how to ring up a chicken snack wrap because when I was here a month ago I had the same issue. My husband comes here for work and we have family here. I will NEVER visit this Dunkin again!!!! The customer service is terrible! And coffee is not good. Note to self when visiting VA go to Starbucks!!! read more

A personal favorite. Sometimes the vanilla bean coolata taste a bit off but sometimes its just amazing. great place

I wonder if anybody there even know how to make coffee... I go through the drive-thru and They messed up the order ,day one ...day two ,I go in and They messed up the order the milk taste spoiled and a manager say it's my fault ... because I am not telling them exactly what I want read more

Just bought a dozen Donuts thru the drive thru. No menu, no selection, had to take what was given, the donuts are cold, and stiff as if they were refrigerated from a day or so before. These are the worst donuts. Plus there are black short hairs in the box, yuk!!! read more

Call Dunkin' Donuts two Days in a roll needed to order for a meeting. on the second day I had to go up 6:30 in the morning to put in my order for 830 was told the phone was down and if it wasn't down they wouldn't be able to hear it out front anyway so could you please get this problem fixed I would appreciate it. Food is great but please go the extra mile read more

The only reason I'm giving two stars is because the lady that waited on me was so nice, although she couldn't tell me the size of coffee other than sm,md,LG, I feel she should know the oz's. Poor training on management side. my donut was stale and extremely disappointed especially since it's a once in a very great while treat that should be fresh, next time I will go to DD at MM their donuts always fresh. read more

This DD is seriously the pits. They can't even pull it together on National Donut Day. They never ever get my order right. They never hear you over the drive thru speaker. They're always out of everything. Every other munchkin is usually torn in half or ripped. I ordered a small latte and I got a small iced coffee in a medium cup filled halfway and no free donut. Then they had to reimburse me the 89 cents BACK onto the card. What a mess. I'll just go to Farm Fresh and get Krispy Kreme donuts sold there than ever bother coming here again. read more

What is going on with this place? They used to have great service. Just sat in the drive-through for 13 minutes, hardly a response on the speaker. Then had to repeat the order a total of four times at the window. I gave a rewards coupon for a free drink, and still was charged and the lady acted like she never received the coupon I gave her. I felt like she was trying to scam me. She even had the "manager" confused about what was going on. Just glad I got my money back. Unfortunately, I couldn't do the tell Dunkin survey because they kept my receipt. read more

Worst D&D I've ever Set Foot In!! TRUST ME they forgot coffee in my frozen COFFEE and my trip before that they forgot to flavor my flavored coffee. It is bad star bucks in a mile away and I prefer dunkin USUALLY! read more