Terribly understaffed. Seems like a few are hard working and picking up everyone's else's slack. Poorly managed and impossible to get answers. read more

Do not go gun shopping here(.waste of your time.)they think you might be buying for someone else.we were trying to get the mens guns in order for a bear trip in fall.son choose to wait (we were in night before just me and him And his brother)brought his dad In to look to to get his next day and he decided to buy.till the workers had a change of mind because we looked at some of same guns night before.( they told him they might go on sale. So he would wait)spouse didn't get gun.our money will spend better elsewhere .hardworking people not screwing up our right to legal buy anything from.you again . read more

Went in to purchase a firearm today. Website said it was in stock at Wooster store. Not in stock amd the employee said that the website is never correct, so why even have it? The clerk was to busy doing something else, she didn't even ask me if I was interested in looking at another firearm. You lost a 900 dollar sale. I'll take my money elsewhere. Don't waste your time here. Plenty of other options nearby to purchase your firearms read more

Bought a package of socks for my son which were too small. When I returned them I realized I had saved the coupons that had printed and not the receipt. (The coupons were a big piece of paper so it was an easy mistake to make.) I was told I couldn't even exchange them without a receipt. What kind of policy is this?! I am taking my business across the street to Dick's. Curious to see how long they stay in business here. read more

Don't ever shop here. Just like the review that said she mistaked the coupon for the receipt, I did the same thing. I purchased baseball pants that had never been worn and the tag was never removed they would not let me return them. I purchased tank tops that said they were super soft and they ended up not being soft and shrunk when they were washed. They said they would not let me return anything because the tags had been removed and I didn't have a receipt for any of it. They said no store credit. Nothing!! They said their return policy is posted on the front door when you walk in and I told them who reads the signs every time they walk into a store. They didn't care and said that's our policy. Bonnie the assistant manager ended up hanging up on me because she had to "help a customer" which I thought I was a customer, but I guess I was wrong. And when I called back she had Ryan answer the phone who was the general manager. He said the same thing of once it's worn and the tags are taken off or if no receipt nothing can be returned. He tried to claim that that's how all stores are. I told him that the clothing item that I bought had incorrect advertisement on it because it claimed to be super soft but was not at all after it was washed. His response was they don't put the tags on the clothes or control what the manufacturer puts on there. I said obviously but by selling something on his shelf for a manufacturer he becomes partly responsible for what is advertised on the clothing and when something is not accurate it should be able to be returned. He said that they have no control over it and that he can't control a customers perception. Terrible customer service and apparently has a return policy that "every store" has. read more

Shame on your franchise. I was getting low on my Titleist NXT Tours and my first thought was your Wadsworth store. THEY DIDNT HAVE ANY! You lost not only that sale, but more than likely future sales. I ended up getting them at Wal-Mart. So, since I don't like running around for my purchases, I will most likely just go to Wal-Mart first in the future. It's a shame, too. I have patronized your store (both Wooster and Wadsworth locations) often in the past. read more

Good Ammo prices. Sold me expired Beef Jerky. Sparse staff, sometimes hard to find help. Cashiers are friendly.