Excellent service received from store manager and all staff. They rectified a complaint in a professional and courteous manner. Showing great empathy. The staff are working their socks off in the store. Pity customer services at head office don't do the same. They pass the buck back to store constantly. Barbie dolls springs to mind. Don't care attitude. The store staff do care about customers and their satisfaction. The staff are spread more than thin. They are running the store on half the staff they had pre covid. Doing twice the work for the same salary! The manager was clearly unwell but still soldiering on and setting her staff a good example. The store was cold. Surprised the staff don't have pneumonia. Dunelm, start treating your staff with some respect, give them some incentive, a bonus from time to time and some heat in the store. It's heartbreaking to see how they are treated. They are on the front line and put up with abusive customers also. They don't deserve any of it. I recommend the service in store 1000% , it's 10 out of 10. On the other hand, the service from head office has to be zero. They simply don't care about customers or staff. They only care about their cash register ringing! Well done St Albans Dunelm. You're doing a fantastic job. read more

This is where the old Focus DIY used to be, opposite Homebase on the Hatfield Road. It is transformed! Dunelm sell stuff for the home. Probably best to see the website for details but curtains, cushions, kettles, art material, pictures, kitchenware and they also have a coffee shop. I was impressed with the range and the quality of the layout and feel of the shop. Maybe I was comparing it with Focus which was a bit of a dump. Easy and free parking and I think a bit of a hidden jewel at the moment. read more

I made a purchase at Dunelm in St Albans in Marhc 2017 and parked in their car park. I am being harrassed by the car park managment company TPS to pay £90 for the car park! I have appealed and shown receipts from the shop for my purchases but the fine keep getting bigger. I do not know what to do as they say they are taking me to court now. Don't shop here as the car park management is out of control. read more

This branch offers dreadful customer service and poor quality. I would not recommend them.