Very poor customer service. I was happy with the goods that arrived from the Enfield store but not the way in which they were delivered (or rather dumped in the snow in my back garden). When I complained to the Dunelm head office they refused to take up the issue with the delivery company. Initially, the person responding to my complaint did not even read it properly and came back with a nonsensical response. Where does Dunelm find these people who are not interested in doing their jobs properly? read more
Excellent service, and courteous staff. I ordered curtains to be made. Very helpful staff. I was told they would take up to 4 weeks. 9 days later they were ready! Really well made, very happy. read more