I would not recommend Amode to anyone for several reasons; poor communication with clients, poor customer service and very poor standard of product. I purchased a mix TV unit in blue India from Amode in February. As informed it took 8 weeks to arrive. My husband signed the delivery documents but once the delivery personal had left he noticed a small patch where the lacquer was missing. We immediately contacted Amode to inform them of the problem. They told us that we had signed to say there was no damage on delivery and that we should have received a small bottle of lacquer to touch up areas of damage. I said I was happy to try this but if the unit still looked damaged I wanted a replacement. The lacquer for touching up the area of damage took 4 weeks to arrive and I had to contact Amode numerous times to chase this. When I attempted to touch up the damaged area the lacquer did not match the colour of the unit. We contacted Amode to inform them of the problem and they said that they could offer a replacement door but we would have to pay for delivery and fitting at a cost of £80. Given that it is a brand new unit that was faulty we were not happy to spend this money. We wrote a formal letter of complaint to Amode but they continued to only offer to replace it at our cost. On closer inspection of the unit there were several areas where the lacquer is chipping away and this has continued to happen despite being extremely careful with the unit (e.g. dusting with a soft cloth, making sure we don't put anything on the unit that could scratch it). Every few days we continue to notice small white flecks on the unit where the lacquer is coming away. Amode's response to us was that because the delivery note was signed to say the goods had been received they were no longer responsible for the quality of their product. However the 'Sales of Goods Act' states: Goods you buy should always be in a satisfactory condition, defect free and fit for the purpose they were intended when you receive them. Under the Sale of Goods Act 1979 (http://www.opsi.gov.uk/RevisedStatutes/Acts/ukpga/1979/cukpga_19790054_en_1) , you are entitled to return and get a refund if items do not meet the basic criteria stated above. You do not have to accept a credit note or gift voucher instead of a full refund. Amode does not comply with these regulations and do not value their clients. read more

Very similar experience to holwol. Purchased a Mix TV unit in March 2013, delivered as expected in May. Then the problems started. We noticed the drop down door and bottom drawer did not line up from the side. Closer inspection showed the wood on the top of the unit and the drop down door are both bowed. Contacted Amode to ask what the solution is First argument it can be adjusted! They even offered to come out but wanted to charge us £50! But clearly you cannot adjust warped wood We battled on. Second argument - we had signed the delivery note saying it was in good condition so nothing they could do. We explained this is against the Sale of Goods Act 1979 Third argument - (after more obtuse emails from them) this is normal tolerance for the unit so it is not faulty! The quality and finish are not worthy of flat pack furniture let alone their website description of being an extremely high quality piece. Even after writing to the manager (Mark) threatening court action, somebody else replied saying that following thorough discussion of the matter they would do nothing about it. We threatened court action to recover our money and this is what we have now had to resort to (claim issued today). My opinion of Amode poor quality products and some of the worst customer service I have experienced in a very long time. If I could give them no stars, I would. read more

The whole buying process from Amode was a pleasure from start to finish We found Amode through pinterest and were happy to see that you had exactly the kind of tv unit that we were looking for low, sleek and modern and unfussy We weren't disappointed either when we came to your shop, because not only did you have exactly what we were looking for, but also the service was attentive and prompt without being obtrusiveand the lady who served us helped in more ways than we were expecting by planning layouts colour co-ordinating etc.Beyond that the 2 guys who delivered to us were just great They were really friendly and assembled everything in my lounge and then took away all the rubbish Me & my wife were very impressed through out and we will definitely be back to Amode the next time we need anymore furniture. read more

Ordered a corner sofa and a TV unit. TV Unit was delivered damaged and took a further 4 weeks to get a replacement door. The Sofa was delivered with damaged feet, the replacement feet didn't fit and now still waiting a replacement 6 months on, and they refuse to defend the sofa. In addition, two weeks after the Sofa was delivered we noticed that the main seat cushion was unevenly compressed and didn't look right. We complained saying that he sofa was not suitable for general domestic use, we sent pictures and requested that they refund, or repair or replace. 6 months on we are still in a dispute trying to get the sofa repaired or replaced. The service has been shocking and would not recommend Amode to anyone. read more

fantastic service. I am sick of going to furniture shops where the staff can't be bothered and don't know a thing, but the guys at Amode were great. Me and my wife spent a good 2 hours with one of the girls there and she was really helpful nothing was too much bother. My other half kept apologising for us taking up so much time, but we couldn't have been made to feel more welcome. When the bed was delivered the delivery guys came in and assembled everything and set up our whole bedroom. There was a minor issue with missing handles, but this was quickly sorted by the delivery people. Really efficient throughout, which is not something I can say about some other stores I've delt with. read more

Love their furniture. I went there last weekend, but it's kind of hard to find as they're not directly on the high street like I was expecting, you have to go down this little pathway. I wanted to have a look at some glossy sideboards and although the shop is quite small they have loads of catalogues. Me & my OH spent about half an hour flicking through them and found a lovely sideboard in gloss with really interesting doors and drawers. It's going to be made in Italy so I have to wait for about 6 weeks but I think it will be worth it as I couldn't find this sort of design in the normal high street stores. read more

I had a wonderful time at the showroom in Hammersmith and I went ahead and ordered a mix TV unit which surpassed my expectations when it arrived in a superb dark red which now complements my rug and my ornaments so brilliantly. The delivery was also to a very high standard as the 2 strong men took off their shoes and they wore gloves when they handled my new masterpiece. They put the unit together and cleaned up the unit which is just what I expected as it was rainy day. I would recommend the mix TV unit to anyone who wants an Italian masterpiece as it looks so nice. Mrs Anderson read more

Promises first class service and 'white glove' delivery. Two out of five items arrived damaged and they have refused to refund. I reluctantly accepted a repair to the very expensive sofa which was v ery poor indeed. Complained about this and they offered to re-repair! Now they refuse to honour thier promise to replace. Furniture delivered (Damaged) in august and still waiting for replacement doors in November. Ignored my calls, e-mails and recorded delivery letter of complaint. Now denying that they promised to refund. Avoid Avoid Avoid. read more

I am so happy with my new Geneva sofa. What a beauty! Gosh, it's so comfortable and makes such a change from my hideous old sofa that should have been binned half a decade ago! Well I'm just so glad I decided on this sofa, because it makes my lounge look so different. What a difference a sofa makes! You have yourself one very happy customer here and I will only be buying my furniture from you from now on. read more

I ordered a really nice Mineral sofa which was made in the perfect colour and size to match my interior. The ordering process was smooth and the sofa arrived earlier than expected so I am over the moon. I have been let down by another company and I wish I ordered the coffee table from Amode but they do not have one I want. I will be back from more items when I move onto the next room in my house. Rav. read more

I would definitley recommend Amode. A great little shop, with a very friendly sales advisor who helped me with what I needed from a sofa. Have had the sofa delivered over a month ago now and we are so pleased with itit is styleish and comfortable. I must say that the delivery guys were brilliant.. very polite polish guys who stopped for a chat and a bit of banter very happy thanks. read more

A great website with nice big pictures and easy to navigate and find the information I required. I ordered online and was happy and surprised to receive a phone call after I ordered from the internet thanking me for my order and making sure I had ordered the correct colour and item. It's little personal touches like that that make online shopping a more pleasant experience. read more

Finding your showroom was a bit of a challenge, I must say, but you more than made up for it with the friendly service and nice coffee. We have now taken delivery of our relax sofa, and I must saw: wow. It looks even better in our house than it did at the showroom (if you don't mind me saying). And please can you let your delivery guys hear back that they are first class. read more

The website has nice big pictures and is easy to navigate and find the information I required. I ordered online and was happy and surprised to receive a phone call after I ordered from the internet thanking me for my order and making sure I had ordered the correct colour and item. It's little personal touches like that that make online shopping a more pleasant experience. read more

Delighted with my new sofa, coffee table and cushions. Could not be happier with the entire experience from coming in to the showroom and the nice delivery guys who really are friendly and helpful a rarity from my experience with delivery drivers. Well done, and I have already recommended you to my daughter. read more

I just had 3 barstools delivered in orange - they are such a wonderful colour and look really chic next to my kitchen. I was very impressed with the overall service, especially with the delivery lads who were lovely and helped with taking away all the cardboard and wrapping. read more

I just wanted to say that this is how it should be done. Brilliant service throughout and of course the main thing is the furniture, which is excellent quality with the stylish Italian look that I wanted. read more