Furniture 2 Go Direct. YES!…read more Highly recommended and experienced and very cheap priced furniture. With excellent free delivery service.

From the owner: Leading Distributors of Quality Furniture To Landlords, Housing Markets and the General Public At…read moreFactory Direct Prices In and Around the London and surrounding Counties. Free Same / Next Day Delivery www.Furniture2GoDirect.com

We recently (on boxing day sale) bought a bedstead and mattress from Sleepmasters. It was delivered…read moreon 20-01-10 and the mattress has caused us nothing more than severe back aches, neck aches and sleepless nights. We got Sensaform Cirrus 2000 mattress, which we were told had been specially designed for extra comfort. However,from the very first night,we have experienced 'comfort' replaced by 'back and neck aches' to say the least.We normally are very athletic and have never come across back or neck problems.Even our 8 year old son has now developed a back ache because of this mattress. I contacted sleepmasters last week, and they suggested that they don't undertake any returns and refunds (something we were not made aware of when we were purchasing the mattress). On speaking to them, they say that the only option I have is (upto 6 weeks of delivery) to exchange it with any other mattress and if i thought the product was faulty,i would have to wait for minimum 3 months - before i could raise it as faulty,and by then I would loose my option of exchange also if product is 'deemed' not faulty. If we wanted to go ahead with exchange in initial 6 weeks period, they will charge 10% of original mattress price + delivery charges and won't refund any price difference if we chose any cheaper mattress. We got this mattress for £950 so in nut shell it will cost us another £130 to get this faulty product exchanged. We find this to be a complete violation of our Statutory rights and against the Sale of Goods Act 1979 as the mattress is not fit for purpose made known. We have now contacted Consumer Direct, and if Sleepmasters don't refund our full money soon we will also also contact trading standards and legally challenge them if need be. We will not let them go scot-free for the awful products they sell.

We bought a sensaform mattress from Sleepmasters too. We've had nothing but painful backs and…read morebroken sleep since. They won't replace it because we didn't buy a base from them even though we were asked to send a photo proving our base was sound. Like the above review, we weren't able to follow step 2 of their own complaints procedure. I was not allowed to speak to a supervisor and was just told they'd say the same thing. We thought it useless to go to step 3 and write a complaint as it says it just gets passed onto another customer services representative who has yet to listen to your complaint. One person said she'd speak to the supplier to see if they could do anything for us. When she got back to me she said as a good will gesture if we paid another £120 we could choose another mattress but if it was a cheaper one we'd still have to pay it! I then said are you now going to speak to the supplier to which she replied "why would I do that?" Nice. DON'T GO TO SLEEPMASTERS!!!

This a bed store. It is locally based and has i think a few other branches in the London Southest…read morevicnity. They are actually very good. I ordered a bed with a really firm mattress and i needed it very quickly. Unexpected guest at Christmas! So i popped along to their store and they were able to organise same day delivery. The cost of the bed was actually cheaper than i had expected and their service was incredible. Nothing appreared to be to much for them and they even took away the old bed!

Problems with The Bed Post, Petts Wood…read more I've had a very bad experience of this store recently. I bought a single mattress off them in July that turned out to be defective, a Kozesleep model that had the plastic clips that are meant to tuft the top of the mattress sitting on the top of the mattress instead of pulled into the body of it. A replacement Myers Sceptre Mattress also turned out be faulty, after a rudeness from the manager he came and inspected it and had to admit it `wasn't anything like the one in the showroom'. A third mattress was sent and had the same fault, a lack of padding. The response of the Bedpost was to offer either the showroom demonstration mattress or expect me to pay an extra £70 for another model. At this stage I got a full refund. I've had nearly four weeks of uncomfortable sleep because of this company and I'd advise anyone thinking of buying a bed or mattress or bed, based on my experience to go elsewhere.

Would love to be able to give them no stars, shocking customer service, failed promises and lack of…read morecontact, 3weeks after ordering my 'next day delivery' mattress, I still have no product, and no hope of ever seeing it. DO NOT ORDER FROM THIS COMPANY