Shout out to Megan who gave us some great service. Went there during the sale and bought 4 pieces of Balmoral furniture (fancy!). Unfortunately one piece, the single bookcase had just been discontinued and we weren't able to order it. Megan then offered the store model as an ex display piece and seeing as I wanted two, called round all of the London stores looking for another one. Unfortunately (again!) one couldn't be found so she took us round the entire range until we found a suitable replacement. We also bought another store piece and completed the order.
I had everything finally delivered yesterday and delivery was also good, the Laura Ashley people have me an expected time a couple of days in advance, called beforehand and delivered the ones from warehouse without issue. The independent delivery guy, Desmond, recommended by the store also delivered early. I felt really bad as I live on the fourth floor and one of his pieces didn't fit in the lift, he'd already told me that if this was the case there would be an extra fee, but the speed and professionalism he did it in meant that I had no problem in doing so.
I'll definitely check out Laura Ashley again the next time I'm looking for furniture! read more