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    Duncan Heating & Plumbing

    5.0 (6 reviews)
    Open 8:00 am - 12:00 pm, 1:00 PM - 5:00 PM

    Services - Duncan Heating & Plumbing

    Plumbing inspection

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    Behle

    Behle

    (3 reviews)

    Randy and crew did an awesome job replacing our water line even after been thrown a curve ball!…read moreGreat guys and we appreciated their service!

    Working with Behle was by far the most frustrating experience I've had with a contractor in the…read moregreater Des Moines area. I can't recommend anyone take the time to work with them. Behle eventually completed the job, but not without revising the project plan three times. This caused costs to rise fourfold, along with holding on to larger sums of deposits over time. What was supposed to be a straightforward job took nearly three months to complete. Originally, we were quoted for an 8-foot trenchless pipe repair job. This turned into a full line repair, requiring an additional third-party contractor to dig in the front yard. It took Behle three separate trips to provide an accurate project scope. The job started in early April and wasn't finished until late June, cutting into a family vacation that we had set as a hard deadline. We were consistently left in the dark about the next steps, had no confidence in the accuracy or completeness of any quote provided, and had to chase down their office and management team for details. While Steve and Kelsey were professional and apologetic when discussing these problems, Thomas offered the typical excuse of blaming workers, saying, "people don't want to work anymore and it's hard to find workers." Thomas showed limited sympathy or understanding, and at the end, offered a measly 5% discount for our troubles. Poor project management and poor communication. They get 2 stars for finishing the job they were paid to do.

    Duncan Heating & Plumbing - plumbing - Updated May 2026

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