Seeing these negative reviews did not put me at ease about coming here, but overall it was not a bad job. I had just got out of a gas station one (future note, avoid these unless they are in a Sheetz) and it was so aggressive it nearly ripped off my front license plate. It also left some marks on my car that I am fairly certain are permanent, but not worth getting into a twist over. So I brought it over here in hopes they would be more gentle and do a better job. Overall, they did. The price is a bit high, but car washes are expensive today because of all the energy that goes into one. But it did do a good job in removing some of the stains the other one left behind and it was much more gentle than the one I previously used. I would bring my car back here for another round. read more

I've yet to find a car wash in Loudoun county that I can tolerate. Upon arrival, I was a little confused with where to go and what to do. The set up of the car wash looks like they have both full service and self service vacuuming. I asked the attendant and he said "no, we do everything for you." Sigh. Unfortunately, my expectations weren't high based on my other experiences in the area, but I decided to try it anyways because it was a fairly warm day and very few customers. There was one car there but no one waiting, so I assumed this was a custom job or the car belonged to an employee. I paid for the works and the end result was simply meh!!! The exterior wasn't wiped down good, and the interior wasn't vacuumed or wiped down good either. After purchasing a fairly expensive car wash package, I pulled over and used my own towels to complete the exterior job properly and add tire shine. Is it that hard to find a good car wash in Loudoun county or better yet a nice auto wash with self service vacuuming/interior???? Then my expectations wouldn't be as hiBefore moving here, I washed my car every Friday. read more

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Beware! Worst car wash ever. My satellite antenna shark fin was ripped off during car wash and can't just snap it back because it was broken. The manager didn't even apologize instead accused me and saying "oh you came with broken piece and just put it on before you go to my car wash, this shark fin looks cheap stuff". I went to my car dealership and only way they can fix is to change whole sattellite thing as the shark fin doesn't come itself and it costs me almost a thousand dollar!!! read more

Dulles 28 Auto Wash - Car Wash Near Me - Sterling, Virginia

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Not even worth rating them a single star. I had an unlimited wash plan with them for two of my cars. Avoid this place at all cost if you care for your vehicle you have come to the wrong place. Both my new cars were damaged. When asked about it the manger gave me a run around for 3 weeks. The manager refused to divulge the owner's name and number. Finally, when I got hold of the "so called owner" via the manager, he refused to divulge his name and number. Last but not the least, was unapologetic during the conversation. I have canceled my membership. Good riddance. Next step BBB... read more

Definitely not going back. When I mentioned my rims were dirty, the cleaners said they do not clean rims. The owner confirmed they do NOT clean rims & argued that in their packages they do NOT state they clean rims at all. It's a car wash, Sir!!!!! I was wrong for expecting my car to get clean at a car wash!!! I would not recommend if you want a complete car wash! read more

Dulles 28 Auto Wash - Not clean! - Car Wash Near Me - Sterling, Virginia

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I just got a car wash - the works from this place. Someone slashed my tire. I ended up at up at Va auto and tire for a spare to be put on the car within 10 mins of leaving the place. I immediately reported it to manager and he said it's impossible they did it and there's nothing they can do. I am besides myself and in shock. Apart front tire the tire, the interior was terrible... they did a horrible job. I asked them to clean it over and over again and they were reluctant. I saw the horror when I got home. Please stay away from this place. read more

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So windows work fine when arrived, upon leaving I lowered my mirror to push my window out which they missed lowered window down and low and behold now I can roll it back up because they broke the clip to the button. Now went from a good deal.on car wash to out of pocket to repair the control panel to my window and manager on site no help frustrated I just left SMDH, won't be coming back here I could have accepted the oh.my bad but a good 15 min of we don't clean that area, to like dude I lowered it to pay and closed it to go through the wash but that's to easy read more

Dulles 28 Auto Wash - Car Wash Near Me - Sterling, Virginia

i went thru the wash last week and it seems louder than usual on the driver side. sure enough there was a paint chip on the driver side. i was told that was preexisting and i assured them it was not. i was more or less told i was lying. after in insisted i asked for the general manager and was only handed a business card. I called, no one answered and i left a message. guess what NO ONE returned my call and no one has tried to get in touch with me. I will not be going back and you should avoid it too. read more

I've brought in my car here several times and they have always provided good service. The price is a little high however, the service out weighs the cost. I've gone to other places and the service hasn't been as good. I've witness a customer tipping a $20.00 because of the good job. read more

Dulles 28 Auto Wash - Car Wash Near Me - Sterling, Virginia

These people are becoming greedy and racist, we have been sending our sedans,limousines to this place since they opened up, never really liked their wash when you compare with the Flagship car washes but still continue going there because it's just closer to our business areas,I went their on Saturday but I was told that on weekends they don't do full services on limos and Wash Flyer vehicles. They were not even busy on that hour but still refused to do the full service. They should put a sign that limos and taxi are not welcome here, I will never go to this place again. Just wanted to share this with you all so we don't waste time going there again and of course the manager is one ignorant person. read more

Good car wash, not great. When the 1st person who greets you does not understand English is a must especially when doing cash transaction & doing the ordering. Smiling & pointing & pointing. English classes are online like my Spanish learning. Woman who dried car spoke & understood perfectly. Very glad. She got the tip read more

When new management came in this place got a lot worse. I have a new car and when they wrote the number on the side window it didn't get removed. When it finally was removed that removal scratched the entire window. Then, when cleaning the interior dashboard they scratched the windshield with something right at the driversidw eyeline, so anytime I'm driving it's right in my face. I would not recommend this place. read more

My once favorite car wash is under new ownership as of 2/1/2019. New owners have done away with the VIP discount of $3 - $4/wash for regulars. Not a good way to retain loyal customers. There are alternatives and I plan to patronize them. A penny wise and pound foolish move by the new owners. read more

Dulles 28 Auto Wash - Car Wash Near Me - Sterling, Virginia

The full service wash costs $26 and is one of the most thorough car washes I have ever seen from a standard (non-detailing) car wash location. That being said, they definitely aren't too speedy and you should plan on a good 30-40 minutes for them to get through the full process. read more

For the longest time I couldn't figure out exactly where this place was but my husband decided to come here as the usual place we go to had gotten busy. There really wasn't a wait when we arrived but I'll be honest with you before I go into more detail, I'm not a big fan of car washes where you stay in the car while your car moves through. You drive up and tell them the type of service and pay, although that process was slow even with cash in hand. Then you drive over to the bay where you stay in your vehicle while it goes through the wash. Again it took several minutes before an attendant finally showed up. Once you come out through the wash you drive around and park where attendants dry your car and clean the inside. Its a bit more pricey and honestly I wasn't blown away although my husband thinks they did a better job than the usual place. read more

Wish Yelp had a negative number as this place earned one. Tried to get my car washed yesterday afternoon with no success. Drove up and the woman at the booth where you pay spoke virtually no English. She looked at my car and wagged her finger as if to say, "no, no". Granted my car was dirty. THAT is why I came to the carwash: to get my car cleaned. She summoned over someone who did speak English and he told me that my car was too dirty to be washed and that I should go home and pre-wash it before returning. Really? Really? So, if you have a clean car apparently these guys are up to the task. If you have a dirty car - go elsewhere. read more

Will not be returning! I visited in June to get "the works" and when I left my car door was off the hinge. The driver door was broken! Went back immediately and they claimed it could not have been them bc they use soft cloths. Well did the air do it because my car door wasn't broken until after the car wash! They claimed there was no incident report I could fill out! People were asking me if I had been in a car accident it sounded so bad! Luckily a Honda dealer was across the street and their body dept fixed it for me but I spent $$ to fix my car on a $20 car wash!! read more

If I could give -1 star I would. December 28th they damaged my car. They admitted fault, and requested I get two estimates. I got the two estimates and was told they would be in touch. Since then I have called, emailed, stopped by and spoken with the manager. No response. Finally I threatened a lawsuit and sent certified mail. No response. Lawsuit is now pending. read more

Beware !!!!!! Beware !!!!!! This car wash scratched my new Lexus ES 350 and denied it. Also after going through wash it was still dirty. The interior cleaning was not done and we paid for it. If you have a nice car do not take it to this wash. Your car will come out scratched. If could give no stars I would. Horrible read more

REVIEW CHANGED! Please read the very bottomGood time and attention to detail with full interior exterior costing $28. They even came across a credit card that must've fallen out of my wallet during payment and had it sitting front and center on my console. If they add an air freshener moving forward I'd be hooked. After pulling out and getting to a place with light there are multiple scratches on the front of my vehicle that weren't there prior to the wash. No idea what I'm going to do but I am beyond aggravated as I just got this BMW recently. read more

If you say you are open to 6pm be open. Pulled in at 5:40pm and was told they could not do an interior clean. Only a car wash. If you aren't going to provide service until you close, Then say you are closed at the time you truly shut down. Lost a customer! read more

HORRIBLE EXPERIENCE!!! I bought the $26 deluxe wash. After the job was completed, when I opened the trunk a saw the entire edges around the trunk cover filled with dirt. So I approached the owner (Harbanghar or something sounding similar), and he declined talking care of the issue. He was extremely rude and just walked away as I was talking to him about the issue. See attached photo. I am NEVER going there again. read more

Dulles 28 Auto Wash - Car Wash Near Me - Sterling, Virginia

Visited the car wash yesterday after seeing the huge line at Sonic Soft Car wash in Falls Church (one of my faves.) I was going to get the Deluxe Full Service and was told that their equipment was down and all I can get was an exterior wash. Hmmm. Perhaps a rain check or a discount coupon would have been nice? So, my black car was quite dirty from the salts on the road so I took the option even though my carpet needed vacuuming and windows could have used cleaning, but ah well. So, the wash wasn't all that bad and they had many workers drying off the car because I guess they couldn't work on the interiors yesterday. Once I inspected the work on my car when I got home, I was somewhat disappointed at the drying job they did. My rear hatch was soapy and still had dirt on it, and this always drives me crazy but they don't dry off the side mirror where water tends to collect and when I start driving off, voila, my door is a soapy mess once again. Since I'm a bit of a nut, I carry my spray wax and quickly take care of the problem but since I paid for the service, it really shouldn't be my job to do this right? It's too bad too because I want to like this place, it's close-by and convenient when I go shopping nearby but if you are a business that depends on service, they need to step up and be more customer-centric. read more

Despite all the crappy reviews I feel my desperation to get the car clean caused me to burn my $31 (since I drive large SUV )... None of the employees speak English this is still OK but if you don't know what you are hired for the employer needs to train them to do the job right. They are not getting my business again!!! read more

When I came out of the tunnel, there were lots of bubble on my trunk. What's the worst car wash in Northern Virginia. read more

Due to having made a lot of long distance drives in the past week or two, I have a crapload of insects smashed against the hood and windshield of my car. I figured Mother Nature washing my car wasn't getting the job done. This place is pretty pricey as far as car washes go. If you go with just one of the exterior washes, the cheapest one is about 9 bucks (although I think they have a summer special of 7 bucks) which is still expensive. If you have to get your car washed, go with one of the "full service" packages, the cheapest one being 20 bucks. The "full service" includes the exterior wash and vacuum work on the inside. The exterior wash doesn't do that great a job of getting your car clean, but when you do full service, the workers go through and hand wash your windows and tires, so they can pick up whatever the machines missed. They did a good job. Still, it's pretty expensive for what you get. read more

Horrible customer service. The lady was rude and had bad attitude about cleaning my car.

I have been here twice. Once when it opened and once more the other day. I was hoping the place was a little better, but it wasn't. For one, it is overpriced for what you get, there are other car washes in the area that do a better job for less money. The place is also understaffed, even with a short line I think the wait was too long. I will not be back. If you are in the area go somewhere else. read more

Reference my other reviews for area car washes similar to Dulles 28, but I stand firm in my opinion that it's hard to find a non-DIY, non-handwash facility in Loudoun and FFX counties that's going to garner anything above a 3-star review. Fortunately, I didn't notice any of the scratches that other reviewers have mentioned, but we had to send our small car through THREE times to receive adequate water/soap/brush coverage to remove very standard amounts of dirt/dust on the rear hatch and bumper. Sounds like they need to adjust their sprayers to accommodate more than just huge SUVs. Also - the alignment rails in a car wash - why oh why? Especially if you (the customer) is already in the car as it is tugged through the tunnel! The reason for my displeasure with these rails is their tendency to scrape the insides of your wheels or, worse, the outside. Plus, if you are parking-challenged, depth-perception-challenged, or just clench up at the pressure of trusting the car wash guy to help "guide" your steering onto the rails, steer clear of Dulles 28 (no pun intended). Pricing is similar to Flagship, at about $12 for a basic exterior wash, no vacuum. You'll probably still have soap dripping from your mirrors and dirt on your rear bumper, but your wallet won't hurt too, too much. read more

STAY AWAY!!!!! If I could write a review with less than one start I would. So I get to add to the misery that this place has generated. My wife had a great place in Chantilly but this was closer to our new place so she tried it out a few times (always give someone the benefit of the doubt) ... BUT ... let me see where to start .... consistently not washed well ... pay for wheel cleaning and there are still two wheels covered in brake dust ... things taken off the car ... things taken our of the car (loose change etc ...). Incompetence is one thing ... criminality, even petty, is not a pillar of good business (even if wall street thinks different). STAY AWAY!!!!!! read more

HUGE WASTE OF MONEY!!!!! DO NOT BRING YOUR CAR HERE!! A huge waste of $26.... Pictures down below will explain everything. I have no idea what they cleaned my leather seats with. Those stains were not there before. When I went to go ask for a refund the manager said that it is not possible. I have worked in retail and private/family owned business to know that is a lie. He offered to re-do my car wash. Unfortunately, I no longer trust them with my brand-new car. The manager was extremely rude, he even said he is speaking English and for me to understand him. I do not understand how I would have trouble understanding what he was saying to me when English is my first language. If anything, it would be because of his thick accent! He then proceeded with saying whatever and walking away from me. Completely unprofessional and terrible service. Save yourself the $26 and take your car somewhere else or just do it yourself. Whatever will be better than taking it to this dump! read more

You come at 5:00 when the sign says interior was cut off is at 5:30 and still get "exterior wash only at this time" :/ what's the point of the sign then?? read more

Have gone through this wash twice with the same vehicle. First time was okay, however the towel person at the end missed a large area near the trunk and my front license plate bent up slightly on the sides. I went back a second time and this time besides the towel person at the end missing several spots (dripping side mirrors, soap still left on vehicle, etc.) my front license plate bent up on both ends really bad, plus a nice 6 inch scratch on the right side door. I saw all this immediately afterwards when I parked in a neighboring business' lot and wiped down all these areas. Don't recommend. read more

Went through this car wash because my car had been shipped across the country and was pretty dirty and it was close by. I don't have any major complaints and there were no waits, although I was there in the middle of a work day. I wasn't expecting a miracle and have gone through automated car washes a lot. I went for the more expensive package, everything but the interior clean. The back end was still dirty and streaky and the tires were about half clean. No major complaints, but I will definitely try out other car washes in the area instead of going back to this one. read more

Amazing car wash the service was great the guy standing in the both was honest about what I really needed I asked to get my wheels clean he said it will be something like 6 dollars and said ' if you want to pay you can but I don't think you need it they are not dirty.' They have done a great Thank you read more

Dulles 28 Auto Wash - Car Wash Near Me - Sterling, Virginia

My car was scratched by the wash on the hood. They denied the wash did it and tried to fix it with Windex. It is in a criss cross pattern and I haven't taken it anywhere else. STAY AWAY. read more

Between this place and Three Cees on 7, this is probably my favorite place to get a car wash. They're fast, they do a decent enough job for the money, and never seem to be busy, even on weekends. It's a pretty new place, so the equipment is clean too. For $20 they go completely over the car, and it's like new. read more

Car wash damaged my car and manager was very argumentative and blamed it on me. Attendant directed me into the car wash, as most attendants do, and my wheels got damaged. Car was in neutral and the attendant came and checked to make sure that it was and despite the car not being able to move forward the attendant kept trying to push my car forward. Requested to move my car into reverse since it was clear my car was not situated correctly and finally was able to get backed out of the car wash. Inspected my car and the wheels were damaged. Requested to speak to a manager but no manager was on site so had to sit and wait nearly half an hour while a manager was called to arrive. Once the manager arrived he was argumentative and blamed me for the damage to my wheels.My car never even made it through the car wash. He refused to provide any sort of business card or give any name at all. Looked up the business and the Better Business Bureau has given to an F. Looked up on yelp and many, many, complaints about the business. Very stressful and upsetting experience. Frankly, would not even give it a star but cannot post without providing some sort of rating. read more

I have come here before and was always pleased with the service but on my last trip on December 16 I was very disappointed. I arrived at 5:00 and paid for full service which includes vacuuming the inside of the car however this time all they did was meet me at the exit to the wash and using towels that were already damp, dried off my car. If for whatever reason they could not do the vacuuming why charge me full price? Very disappointed and I will think twice before going here again. read more

After reading all the bad reviews I was nervous. However, my experience was nothing far from stellar. Everyone friendly, the Odyssey was spotless and carpet vacuumed to perfection. Best $19 bucks spent. One comment to describe my experience could be fact that I was literally the only customer at 8am when they open. So I had 3 attendants working on the van. Not sure how the experience would be on a sunny busy summer afternoon. Hopefully similar though. Cheers read more